Mercure Chester Abbots Well Hotel

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Mercure Chester Abbots Well Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.6/5 435 comentários

Hotel ALLSAFE. Aprovado

Mercure Chester Abbots Well Hotel
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Descrição

Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Discounted tickets available for Chester Zoo

  • Wedding facilities capable of accommodating 200 guests

Nossas acomodações

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Most rooms offer views of the hotel courtyard and there is a choice of interconnecting rooms for families.In privilege and superior rooms you'll enjoy a Nespresso coffee machine, ne wspaper, robe and slippers.

Localização do hotel

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

Fax: +44 161 388 0915

  • CHESTER:  CHESTER

  • De avião

    LIVERPOOL J LENNON A 40,23 km / 25 milhas

  • De trem

    CHESTER A 3,38 km / 2,1 milhas

GPS:53.185516, -2.848045

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Avaliações dos nossos hóspedes para
Mercure Chester Abbots Well Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.6/5  435 comentários

Classificação no TripAdvisor  3.5/5  2.340 comentários

Clean but tired

Classificação TripAdvisor 3.0/5

Sarah S Avaliação certificada TripAdvisor

Generally satisfied. We felt that the hotel was looking tired internally with a refurbishment overdue. Breakfast was fine but the positioning of the TV in the room was too low. Swimming pool area required a major overhaul.

Hi Sarah, Thanks for taking the time to share your feedback. Whilst I am pleased you were generally satisfied, naturally this is not the experience we are striving for. We are shortly undertaking a soft refurbishment of all our bedrooms, I hope we are able to welcome you back again in the future to restore your faith in us. Regards, Richard General Manager

Very nice hotel with some minor issues

Classificação TripAdvisor 4.0/5

scotty4384 Avaliação certificada TripAdvisor

Very nice hotel but had some minor issues. The lights that were controlled by the dimmer switch were buzzing when switched on, one of the control switches for the dimmer switch came off in my hand, . The toilet had a slight problem flushing in some cases it too about 4 attempts to flush properly. Other than that was very nice

Hi Scotty4384, Thanks so much for sharing feedback of your recent stay. I am pleased you enjoyed your time and thanks for telling us what could have been improved. Given your relative anonymity it is difficult for me to see which room your stayed in, to help us make the search easier, I would really appreciate it if you would get in touch to let us know (unless you reported it while you were here)!. I hope we can welcome you back very soon. Regards, Richard General Manager

Excellent hotel and facilities

Classificação TripAdvisor 5.0/5

I1046PGmartinm Negócios - Avaliação certificada TripAdvisor

Great hotel just out of town for easy access - facilities of gym and pool are great and made the stay. Staff where very helpful and friendly and recommendations were spot on - would stay again if in Chester

Dear I1046PGmartinm, Thank you for sharing feedback of your recent stay, I am so pleased you enjoyed your experience and very much hope we can welcome you back soon. Regards, Richard General Manager

Great location, dated room

Classificação TripAdvisor 3.0/5

bobnelly5 Avaliação certificada TripAdvisor

Really handy for park and ride, lovely food, breakfast was really good. corridors, room 356 and pool rather tired. Staff helpful and friendly! Why do I have to write 200 characters!!!! It’s rather a lot!

Dear bobnelly5, Thank you for sharing your feedback. We are shortly undertaking a soft refurbishment of all bedrooms and corridors so I hope we can welcome you back in the future to demonstrate the improvements. Well done on the 200 characters - you made me chuckle! Regards, Richard General Manager

One night stay

Classificação TripAdvisor 4.0/5

DaveW7022TQ Avaliação certificada TripAdvisor

Very good reception and the room was v good. Bar service very good -shame the Bistro was being renovated- bit of a mix up over main course but all resolved ok. Will be returning to stay in April for 3 nights.

Dear DaveW7022TQ, Thank you for sharing your feedback with us. I am delighted you had a comfortable stay. Thank you for your feedback regarding our current improvements to the brasserie I am sorry if the works affected your stay but I look forward to sharing the improvements with you when you return in April. Regards, Richard General Manager

tired but lovely

Classificação TripAdvisor 4.0/5

Rich087 Negócios - Avaliação certificada TripAdvisor

Hi guys, my 3rd time at the hotel. It is lovely but now tired, the pictures paint a picture thats not quite right. I do say you get what you pay for - in that sense the hotel is VFM just not the luxurious stay pictured. Breakfast great, tired surroundings, bed ok , room tired etc - but a nice hotel at the right price.

Dear Rich087, Thank you for offering your feedback and for your loyalty and choosing to return to us for your third stay. There are a number of elements such as throws and cushions which have been removed from our bedrooms (temporarily) to help reduce the touch points in our rooms, we are hoping to return these soon. Regards, Richard General Manager

Pleasant stay.

Classificação TripAdvisor 5.0/5

grazy_71 Avaliação certificada TripAdvisor

The hotel was clean, the staff helpful and friendly, the breakfast good and even had a swim. Overall a very good experience. It can be a little more expensive compared to competitors but if you value having a dip in a pool, the spacious layout of public areas and ample parking then it is definitely worth it.

Dear grazy_71, Thank you for your positive feedback, I am so pleased you had a comfortable stay and very much look forward to welcoming you back again soon. Regards, Richard General Manager

Needs a refresh

Classificação TripAdvisor 3.0/5

Christopher067 Avaliação certificada TripAdvisor

Pleasant staff looking after a rather care worn hotel. As a platinum member of Accor we were upgraded to a Privilege Room. We were privileged to enjoy a bathroom with old plumbing. The lavatory cistern took 15 minutes to refill after one flush which is unsatisfactory, and the so called shower provided such little water that cleansing one's body was not a pleasant experience. Excess water spills onto the bathroom floor as there is no enclosure. These bathroom experiences are well below an acceptable level. In the public corridors and on the stairs the carpet is threadbare in places. Otherwise the bedroom was clean and the bed comfortable. The staff as I said before were polite and eager to please but clearly working in an environment of slow dilapidation . Breakfast was ample and pleasant for the price charged. Before C19 we stayed here 1-2 times every year, but this time has rather spoiled our enjoyment and we question what we shall do next time we want to visit Chester

Thank you for taking the time to provide your review following your recent visit to us here at the hotel. Some lovely comments in relation to the team here, the team are passionate about the service they provide to all our guests. I am sorry that you found some areas of the hotel a little tired. We are continually working with the team to ensure all area's are presented in the best light to make our guests leave with great memories. I do hope that you will visit the hotel again when next visiting Chester to see the ongoing improvements that we are making. Yours Sincerely

Excellent situation but…

Classificação TripAdvisor 3.0/5

Marvin881 Avaliação certificada TripAdvisor

The staff were lovely and the hotel is well situated for visiting Chester . Ring &Ride just around the corner . However, it needs improvement . The cups in our room on arrival were not clean & the breakfast was cold. They have identified a health and Safety Risk in the bathroom a, a slippery bath . It says you can ask fir a non slip May , we did but they didn’t have one , not good enough !

Dear Marvin881 Thank you for taking the time to provide your review following your stay with us here at the hotel. I am pleased to see you comment in relation to the staff and found the location good to get in and around Chester. I can confirm that we do have plenty of Non slip mats on site at the hotel. I will ensure we have a stock of these behind reception in future to avoid any confusion moving forward. Kind Regards

DIRTY ROOM

Classificação TripAdvisor 4.0/5

tjhall01 Avaliação certificada TripAdvisor

Hotel and staff were very good friendly and service was good the hotel in parts was worn and old the room was good but showed signs of wear and needs refurbishment - the room was nice with a very good bed but the dust ws not so good looks as though room hadn't been used for a long time

Thank you for taking the time to provide your review following your recent stay with us here at the hotel. I am sorry to see that you encountered problems with your room whilst here at the hotel. Please accept our sincere apologies that your stay was not memorable for all the right reasons. I do hope that your recent experience will not deter you from staying with us again at the hotel in the future. Yours Sincerely

Two night stay

Classificação TripAdvisor 3.0/5

gerryma730 Avaliação certificada TripAdvisor

Bed comfortable - nice to have staffed reception counter and help to take case to room. Also pleased that breakfast buffet is back, good breakfast. Apart from that the hotel is a bit tired and not immaculate, and the room was cold. Nowhere to put things in the bathroom except the floor. As an oldie I would have appreciated a grab rail on the bathroom wall to help to step in and out of the bath/shower.

Dear Gerryma731 Thank you for taking the time to provide your review following your recent stay with us here at the Mercure Abbots Well. Great to see that you were happy to see the breakfast buffet back. I am however sorry to hear that you found the room cold whilst you were here. I do hope that you will visit the hotel again when next visiting. Yours sincerely

A disappointing stay

Classificação TripAdvisor 3.0/5

RAM1058 Avaliação certificada TripAdvisor

This was a 2 day stop on route to a Channel Ferry. The hotel looks tired and dated in all aspects. The room was comfortable but the shower pressure varied from low to non existent, even after a visit from maintenance. The staff appeared very inexperienced, we were refused a dinner booking on our first night because we hadn't pre booked dinner on the Accor App, a feature that doesn't exist. The hotel is located next to a park & ride which was excellent.

Thank you for taking the time to review your stay, we do value all feedback that we recieve here at the hotel and ensure practices are put into place to continually improve both the standards and service that we deliver. I am sorry to hear that you were turned away from making a booking on your first night here with us, please accept our apologies on this.

Abbots Well

Classificação TripAdvisor 3.0/5

Stephen Y Avaliação certificada TripAdvisor

This was a return visit and we were well looked after but having visited the hotel on at least a dozen occasions my, is it tired. It’s in a good location in a great city and has the potential to be so much more were it not stuck in an 80s or 90s rut. Great and attentive staff are hampered by their surroundings. The facilities get an average from me.

Dear Stephen thank you for taking the time to provide your review following your recent stay with us here at the hotel. It's great to see that you have used us on numerous occasions, thank you especially for your comments relating to the staff, I am sorry you feel it is over dated. I do hope that this will not deter you from returning to us again in the future. Yours Sincerely

Excellent special diet catering

Classificação TripAdvisor 3.0/5

mhurley142 Avaliação certificada TripAdvisor

Excellent special diet catering, helpful friendly staff to boot but the rooms not good. Cleanliness left much to be desired and the ground floor rooms were very noisy until 4.00am. The heating was not working, no in room controls and I couldn't sleep with the noise and cold.

Dear Mhurley142 Thank you for taking the time to provide your review, I was please we were able to meet your dietary requirements whilst you were here at the hotel, I remember taking with you and your party during breakfast, I hope that you all enjoyed your trip to the zoo and had a safe journey back to Milton Keynes. Best Wishes

Disappointing

Classificação TripAdvisor 2.0/5

bapickersgill Avaliação certificada TripAdvisor

This hotel is extremely dated and tired looking. The breakfast is passable but I would not recommend the food served at the bar or Brassiere. The staff however are very helpful and do the best they can.

Thank you for your recent review, I am sorry that you felt the hotel was dated, however great to see your feedback on the team, they do always strive to make our guests stays memorable for all the right reasons. Kind Regards

Excellent

Classificação TripAdvisor 5.0/5

Ann M Avaliação certificada TripAdvisor

Excellent great location friendly service and good value Lovely comfortable room spa facilities Good for pamper break convenient for visiting Chester or just for an overnight “ transit” stay with free carparking

Dear Ann Great review thank you for taking the time to share. Best Wishes

Location great bed fantastic pool ok and that is about it!

Classificação TripAdvisor 1.0/5

288heidin Avaliação certificada TripAdvisor

If you like a tired filthy hotel where staff cant even bother to greet you as a guest then this hotel is perfect. I on the other hand had a shock because the hotel I book with was not the same I arrived with according to their photos. The room we got no pressure in the shower so we had to shower in the pool showers. Bath tub took too long to fill do to no pressure- I repported it but was told that is all pressure you will get. Floor was filthy and the room just didnt seem clean with dead insectes in the window shields in the room and bathroom.Paint coming of the ceiling in the bathroom too. Bed was great. In the morning I found cups and glasses dirty some glasses was covered with old food. It was disgusting and the staff I told and showed didnt seem to care. I just checked everything before use never had to do that in a hotel before. No I am not impressed about this hotel and my mistake was I forgot to read the review.........and people have had similar experiences as we had....so nothing happens to change. It is a tired hotel that is in a reat need of an opdate and repair and a thotoughly cleaning from top to bottom.

Good Morning 288Heidin My team and I are so sorry your stay wasn't great, I will follow up with the team and ensure we resolve / action these points Kind regards Mark

Unclean and not what you would expect from a Mercure hotel

Classificação TripAdvisor 1.0/5

Alan B Avaliação certificada TripAdvisor

I’m afraid this hotel is a deep disappointment and not what you’d expect from a Mercure. I could forgive the gaffer taped carpet in the corridors but to have an unclean room, especially in these pandemic ridden times, is unforgivable. There were drips of detritus (tea, coffee, alcohol, who knows?) over the walls, stained and filthy curtains, dust packed into the corners of all the carpet, stubble from the last person in the sink, hastily rinsed out mugs, stains all over the doors and walls - I could go on. The only thing thankfully clean were the sheets, however even these had been put straight on the mattress with no mattress protector. We arrived in the evening and it was too late to find somewhere else to stay, but if we had arrived earlier, then we would have left. Breakfast was paid for and included but we decided not to have it as if the rooms are that unclean then we did not feel we could risk the food. I was shocked that in this day and age a hotel could still be open and classed as a four star in this state.

Good afternoon, Alan my team and I are sorry your stay wasn't perfect. Alan I will follow up with my team regards these points Kind regards Mark

Oh Dear

Classificação TripAdvisor 2.0/5

G329SGsmn Avaliação certificada TripAdvisor

Without a doubt the worst Mercure we've ever stayed at. Room wasn't ready when we tried to check in. We'd booked for Dinner B&B so were surprised when they told us the restaurant was closed. We and a few others in the same situation ended up at tables set out in the corridor between the bar and restaurant - not ideal. The service throughout the hotel was very patchy. The staff were mostly helpful but were apparently very understaffed. This was particularly clear in the restaurant which opened on our second night there. One or two of the staff were knowledgeable/experienced but most were very new recruits. On our final night, there was one waiter with some experience and two raw recruits. Service was very poor - principally because the junior waiter who was taking orders didn't seem to understand when various dishes were ordered from the menu. This was made worse by the more senior waiter being very forgetful and needed reminding about things several times. A suggestion that he write things down was laughed away. I ended up going to fetch our own menus for dessert because he'd forgotten about it. Other customers were sending meals back and at least one couple got completely the wrong bill. On checkout they tried to overcharge us by about £80, resolved quickly but annoying nonetheless. On the plus side, the location is OK and the spa area is good. Overall a disappointment. Would I stay there again? Definitely not.

Good afternoon G329SGsmn First of all thank you for taking the time and trouble to send us your feedback and secondly we are so sorry your stay wasn't perfect from arrival to departure I will follow up with my team and discuss all your points with the team Kind regards Mark

Abbots Well Chester

Classificação TripAdvisor 1.0/5

jlc4001 Avaliação certificada TripAdvisor

Staff were lovely. Food was good. Standard room was dire! Ripped old curtains. Heavy old bed linen and pillows - although clean. Worn out old chair. Garden lovely but they are spending money on pods and not where it's needed. Left a day early. These rooms should be closed down. Only so much we can blame on Covid. People do still have standards.

Good afternoon, First of all thank you for your kind words regards the team and secondly we are so sorry your stay wasn't perfect from arrival to departure. Kind regards Mark

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