Mercure Chester Abbots Well Hotel

Abbot Well Hotel's Bliss Tranquillity Zone was recommended to me by a friend. Chief therapist and owner Lynsey greeted me in her spacious treatment room. My first treatment was a Thai foot and leg massage which I found very relaxing. My second treatment was a back massage and facial which also left me relaxed, and my skin was better than it has been in a long time. I would also highly recommend Lynsey's services to anyone looking to be pampered at a high professional level. Can't wait to return for more. Jenny Knowles

I had a back massage and a head and neck massage with Lynsey McCabe at Bliss Tranquillity in the Health Club at Abbotswell hotel. The massage was superb and after the massage my back.felt very loose and relaxed as did my neck and shoulders. Bliss Tranquillity is a new venture at Abbotswell Hotel and one I would highly recommend as Lymsey McCabe is an outstanding massage therapist.

After suffering through a couple of weeks with some aches and pains I decided on trying some holistic therapy... Stiil being somewhat sceptical I met Lynsey who has her own therapy room located in the spa and had a chat about what treatment to opt for, a very friendly lady with a huge smile she put me fully at ease with her professionalism and very courteous approach. I can honestly say that as I walked out afterwards I was feeling completely relaxed and a lot more flexible and ache free than I could have hoped for. I would certainly recommend a treatment with her, whether it's as a pampering treat to yourself or as a way to help with those everyday aches and pains.

We came for a friend's 60th Lovely from start to finish Reception fab . housekeeping very helpful.pool jacuzzi spotless .we booked the woodland pods for 60th birthday meal wow a lovely expect food fab surrounding lovely. big shout out to put waiter Keiran what a lovely polite young man your lucky to have him.end of night was raining he came with. brollys Will be nack

Recently had a two night stay in a suite Positives - one of the few hotels in Chester that boasts a full house of swimming pool, jacuzzi, sauna, steam room and gym - and all are freely available to guests - location is great - just on the outskirts of town making it easily accessible by car along with free parking - and if reasonably fit it's a doable 30 min walk to town along a picturesque canal - alternatively a cab ride into town is a reasonable £6 and the hotel even provides a free phone to a local cab office - flexible breakfast seating leaving you free to choose any available empty table - on both mornings we chose a table overlooking the rear gardens - all staff were polite Negatives - the suite was large but dated and was in the process of being refurbished - as such all the pictures had been removed from the walls leaving the room feeling bare and uninviting - there were also holes in the wall where damaged fixtures had been re-fitted. Perhaps such rooms should be taken out of service or at least temporarily discounted until sorted - the bathroom toiletries were not what we expected with a pair of industrial bottles of shampoo/body cleanser fixed to the wall as opposed to neatly packaged minatures including soap and flannels - more Travelodge than four star - the breakfast on our first morning lacked the choice of cereal fruits, yogherts and hams - all available on the second day - again would always expect a full choice at four star and if paying the same rate each night then the experience should be consistent - paid an extra £20 for late checkout which was advertised as being up to 6.00pm. On the morning of the checkout we were asked to vacate our room by 2.00pm and that 6.00pm was only subject to availability. This IS NOT made clear enough on the website - in fact if click on the details of this option during booking there is no mention of 'subject to availability' - must be buried somewhere in the T&Cs. As such our original plan to spend the whole day in town whilst keeping the room to freshen up before a long drive home were ruined. It's better to leave this option until the day of checkout as might be better off just packing the car and leaving it in the car park and saving £20 On balance the positives outweigh the negatives (which would like to think is seen as constructive critisim that can be addressed) and all things considered we would probably return to this hotel beacuse of location, ease of access and the pool facilities.