Hi guys, my 3rd time at the hotel. It is lovely but now tired, the pictures paint a picture thats not quite right. I do say you get what you pay for - in that sense the hotel is VFM just not the luxurious stay pictured. Breakfast great, tired surroundings, bed ok , room tired etc - but a nice hotel at the right price.

The hotel was clean, the staff helpful and friendly, the breakfast good and even had a swim. Overall a very good experience. It can be a little more expensive compared to competitors but if you value having a dip in a pool, the spacious layout of public areas and ample parking then it is definitely worth it.

Pleasant staff looking after a rather care worn hotel. As a platinum member of Accor we were upgraded to a Privilege Room. We were privileged to enjoy a bathroom with old plumbing. The lavatory cistern took 15 minutes to refill after one flush which is unsatisfactory, and the so called shower provided such little water that cleansing one's body was not a pleasant experience. Excess water spills onto the bathroom floor as there is no enclosure. These bathroom experiences are well below an acceptable level. In the public corridors and on the stairs the carpet is threadbare in places. Otherwise the bedroom was clean and the bed comfortable. The staff as I said before were polite and eager to please but clearly working in an environment of slow dilapidation . Breakfast was ample and pleasant for the price charged. Before C19 we stayed here 1-2 times every year, but this time has rather spoiled our enjoyment and we question what we shall do next time we want to visit Chester

The staff were lovely and the hotel is well situated for visiting Chester . Ring &Ride just around the corner . However, it needs improvement . The cups in our room on arrival were not clean & the breakfast was cold. They have identified a health and Safety Risk in the bathroom a, a slippery bath . It says you can ask fir a non slip May , we did but they didn’t have one , not good enough !

Hotel and staff were very good friendly and service was good the hotel in parts was worn and old the room was good but showed signs of wear and needs refurbishment - the room was nice with a very good bed but the dust ws not so good looks as though room hadn't been used for a long time

Bed comfortable - nice to have staffed reception counter and help to take case to room. Also pleased that breakfast buffet is back, good breakfast. Apart from that the hotel is a bit tired and not immaculate, and the room was cold. Nowhere to put things in the bathroom except the floor. As an oldie I would have appreciated a grab rail on the bathroom wall to help to step in and out of the bath/shower.

This was a 2 day stop on route to a Channel Ferry. The hotel looks tired and dated in all aspects. The room was comfortable but the shower pressure varied from low to non existent, even after a visit from maintenance. The staff appeared very inexperienced, we were refused a dinner booking on our first night because we hadn't pre booked dinner on the Accor App, a feature that doesn't exist. The hotel is located next to a park & ride which was excellent.

This was a return visit and we were well looked after but having visited the hotel on at least a dozen occasions my, is it tired. It’s in a good location in a great city and has the potential to be so much more were it not stuck in an 80s or 90s rut. Great and attentive staff are hampered by their surroundings. The facilities get an average from me.

Excellent special diet catering, helpful friendly staff to boot but the rooms not good. Cleanliness left much to be desired and the ground floor rooms were very noisy until 4.00am. The heating was not working, no in room controls and I couldn't sleep with the noise and cold.

This hotel is extremely dated and tired looking. The breakfast is passable but I would not recommend the food served at the bar or Brassiere. The staff however are very helpful and do the best they can.

Excellent great location friendly service and good value Lovely comfortable room spa facilities Good for pamper break convenient for visiting Chester or just for an overnight “ transit” stay with free carparking

If you like a tired filthy hotel where staff cant even bother to greet you as a guest then this hotel is perfect. I on the other hand had a shock because the hotel I book with was not the same I arrived with according to their photos. The room we got no pressure in the shower so we had to shower in the pool showers. Bath tub took too long to fill do to no pressure- I repported it but was told that is all pressure you will get. Floor was filthy and the room just didnt seem clean with dead insectes in the window shields in the room and bathroom.Paint coming of the ceiling in the bathroom too. Bed was great. In the morning I found cups and glasses dirty some glasses was covered with old food. It was disgusting and the staff I told and showed didnt seem to care. I just checked everything before use never had to do that in a hotel before. No I am not impressed about this hotel and my mistake was I forgot to read the review.........and people have had similar experiences as we had....so nothing happens to change. It is a tired hotel that is in a reat need of an opdate and repair and a thotoughly cleaning from top to bottom.

I’m afraid this hotel is a deep disappointment and not what you’d expect from a Mercure. I could forgive the gaffer taped carpet in the corridors but to have an unclean room, especially in these pandemic ridden times, is unforgivable. There were drips of detritus (tea, coffee, alcohol, who knows?) over the walls, stained and filthy curtains, dust packed into the corners of all the carpet, stubble from the last person in the sink, hastily rinsed out mugs, stains all over the doors and walls - I could go on. The only thing thankfully clean were the sheets, however even these had been put straight on the mattress with no mattress protector. We arrived in the evening and it was too late to find somewhere else to stay, but if we had arrived earlier, then we would have left. Breakfast was paid for and included but we decided not to have it as if the rooms are that unclean then we did not feel we could risk the food. I was shocked that in this day and age a hotel could still be open and classed as a four star in this state.

Without a doubt the worst Mercure we've ever stayed at. Room wasn't ready when we tried to check in. We'd booked for Dinner B&B so were surprised when they told us the restaurant was closed. We and a few others in the same situation ended up at tables set out in the corridor between the bar and restaurant - not ideal. The service throughout the hotel was very patchy. The staff were mostly helpful but were apparently very understaffed. This was particularly clear in the restaurant which opened on our second night there. One or two of the staff were knowledgeable/experienced but most were very new recruits. On our final night, there was one waiter with some experience and two raw recruits. Service was very poor - principally because the junior waiter who was taking orders didn't seem to understand when various dishes were ordered from the menu. This was made worse by the more senior waiter being very forgetful and needed reminding about things several times. A suggestion that he write things down was laughed away. I ended up going to fetch our own menus for dessert because he'd forgotten about it. Other customers were sending meals back and at least one couple got completely the wrong bill. On checkout they tried to overcharge us by about £80, resolved quickly but annoying nonetheless. On the plus side, the location is OK and the spa area is good. Overall a disappointment. Would I stay there again? Definitely not.

Staff were lovely. Food was good. Standard room was dire! Ripped old curtains. Heavy old bed linen and pillows - although clean. Worn out old chair. Garden lovely but they are spending money on pods and not where it's needed. Left a day early. These rooms should be closed down. Only so much we can blame on Covid. People do still have standards.