Mercure Chester Abbots Well Hotel

Booked here for part of my Goddaughters 16th Birthday celebrations and what a lovely time we all had. From start to finish the staff could not have been more hospitable they all went above and beyond. Top notch service. We used the outdoor Dining Pods which my Goddaughters really enjoyed which looked so pretty all lit up at night. The food was very good with plenty of choice with good portions. Excellent range of drinks to be had at the Bar a great selection of cocktails 🍸 Thank you to you all at Mercure Chester! 👍

We hired the pods out for 16th birthday party Saturday 26th of November 2022. Adult's sat and ate in the bar, Food was amazing, staff couldnt do enough for us, even made mocktails for the children. Such a lovely friendly atmosphere. Highly recommended. Will definitely be returning.

I had a great time with the hotel having Great customer service, very helpful staff and welcoming to anyone who chooses to stay. Would recommend for to anyone travelling as feels safe. Great amenities for groups and great food.

Lovely staff very helpful reception luke was a very nice young man would recommend to family and friends and colleagues had a very nice time would definitely go there again food and drinks are lovely 🥰

Mercure Chester. Arrived at around 2pm and told that we were too early and our room wouldn’t be ready until 3pm. Didn’t want to hang around and wait, so went into Chester using the Park & Ride bus around 200m from the hotel. Only £2 each, and that’s a return journey too. Arrived back at the hotel around 6.45pm and our room was ready. It was room 164, at the end of a very long corridor. Room was quite small, and the door to get in very tight, had to push my little case in before I could get in. Room was clean but in need of refurb. The curtains were very badly stained and covering ill-fitting draughty windows. You could hear the traffic constantly, day and night, from the motorway in the distance. The bed - well very hard just like sleeping on the floor. Very lumpy pillows. Too tired to ask to move rooms. The bath was clean, but looked grubby and in need of replacing. I know room service staff work very hard, but their jobs would be best served if they had nice rooms to clean in this hotel. Breakfast - do your own coffee from a machine, not unusual, but it was ok. Bread for toast ok. Cereal and milk, ok. Fresh fruit, ok, fruit and yoghurt ok. Main breakfast of baked beans, mushrooms, bacon, sausage, hash browns, tomatoes, fried eggs - many of these items had run out even at 9am, had to wait quite a while for them to be replenished. They were replenished, eventually. The cooked option sausages were not a good quality and quite burned, overcooked really and a bit dried up. All in all, I wish we had booked a premier inn instead as it would have been better value, there was one nearby, I suppose I didn’t research enough. Won’t be staying here again unfortunately. The staff seemed nice though