Premier Village Danang Resort - Managed by AccorHotels 5 stars

Sunny was kind, friendly and brilliant Thank you

The Check in and check out experience was long both time and really badly managed, and to the point were it took 20mins to check out and i paid cash to settle the account, and know it has also been billed on my credit card. Facilities great, front of house terrible. Ground staff very good and Curtis, Restaurant was okay but if the front of house was sorted it would not have been as big deal.

This was a real treat for my extended family. The 4 bedroom villa with private pool was clean, peaceful and had everything we needed. Sunny was very helpful before and during our stay with checking in, booking transport and checking out. The beach house staff were friendly and helpful. We had a fabulous time.

Spoilt rotten by staff; perfect for families. We will be back for sure

Customer service staff, especially Apple, was extremely helpful. She went over board to make our stay most comfortable and even arranged our tour the next day. She started contacting me directly days before my stay to pre-arrange everything possible. The villa was very comfortable and practical. Unfortunately, the air condition system lacks drying. the villa felt moist all the time. The reason i gave a 9/10.

It was great. Good exotic experience and comfortable stay. but all food are not that great as your facility. breakfast, room-service, seafood restaurant diner all things are not good as your villa and kind workers. it is not critical problem and it could be just my personal opinion. In general I am satisfied and conciser it was great holiday with my family. God bless you and Happy new year

Accomodation was adequate. Finishings were not good with lots of small things not working, such as blind in the bathroom. Facilities such as pool etc where good. Breakfast was OK. Staff were accomodating, although they could be trained better. Check-in and check-out took too long.

Overall, I am quite satisfied with the location and people working there. Very kind. However, the villa needs more thorough cleaning (saw some dirts in the corner/under the furnitures) + more accurate response on the requests (for example, I ordered the birthday cake with candles, but candles were missing when we came back to our villa for birthday party...we had to wait a while till candles arrived).

We took a 4 bedroom Villa stayed for 3 nights. Bought New Year 2020 took Gala Dinner but the food options for Vegetarians were very few. We had even requested during the breakfast as well to provide some vegetarian options but staff wasn't very helpful. Apart for food everything was fine.

My family and I felt very warm welcome and well looked after throughout the trip. Kudos especially to Ms Helen Huynh, and all the staff:- waiters, waitresses, buggy drivers & housekeepers. Areas of improvement: aircon condensation leak in kitchen, leak in guest toilet. Sofas not comfortable. Coffee table is a potential hazard with food rest boards sticking out. Perhaps can put some air fresheners in bedrooms & living area.

nice location with very hospitable staff and good enviornment and accomodation but average food

Villa is beautiful , but the beds were creaky and noisy . And the mattress is quite hard . The gardens and surrounds are beautiful and well maintained . Very responsive staff , in the restaurants and the buggies were provided quite quickly upon request . Pool area is very nice with the most day beds I’ve any seen in a resort, lots of activities for the kids . Check in and check out process needs a complete overhaul , it should not take over 40 minutes each time .There is a crazy system that you have to wait to be served by your allocated person while 5 other staff stand at reception doing nothing . Also this new crazy law that you have to present the credit card you paid with , is going to cause chaos , Accor has to lobby the government to change the law , or at least train their staff on how to deal with this rather than simply parrot over and over again , if you don’t have the credit card you have to pay again .

Our stay was okay. Nothing great but it was good. Our only complaint was that we lost some money which were kept in the safe. We just found out after we left already.

Let highlight the positive experience first then I will discuss the negative side of this beautiful resort . The resort has one of the best location in Da Nang and if not the whole of Vietnam . The Villa is spacious and well designed . The senior management staff is excellent . Mr Hoang Hai and Danny Dinh Nguyen had reached out to us after my complaint regarding the breakdown of communication.However the beautiful experience was spoiled by the poor communication of the reservation department ( the experience had been outlined in the previous communication ) , the front desk staff do not know how handled difficult issues such as credit card problem - When you are dealing with Platinium and Centurion Amex Card holders - we have a dedicate concierge person from Amex to handle such issue - an email to that person will sort out the problems and save you some anger from the tired clients,Check out also took forever - people with short time & they do not wish to wait longer than 5 minutes at check out , Breakfast room attendants were inexperienced and inattentive - Incident no 1 -when ask for salt & pepper one of them tell us to get it ourselves from the bar ,Incident no 2. no drink orders were taken when we were sat down , when request it took a good 30 minutes for the drink to arrive or sometime not arrived at all . Incident No 3. The server at the noodle bar offered no smile and friendly gesture when served the customers. The rooms were generally cleaned however in my villa 105 there was a plate of old noodle was left behind in the fridge and the poor maintenace of the bathroom - There was a crack in one of the basin in one of the main ensuite

My family had a lovely holiday at this resort with a great care and support of Minh. We wish we could have stayed here longer and will definitely come back next year.