Sofitel Singapore Sentosa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 4,432 reviews

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Sofitel Singapore Sentosa Resort & Spa - Image 1
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2 Bukit Manis Road, Sentosa, 099891 SINGAPORE, Singapore

Description

Hotel extras

  • Tranquil sanctuary amidst lush greenery and panoramic sea views

  • Culinary delights bound to tempt the appetite and tease the palate

Our accommodation(s)

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Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Telephone
Fax +65 6275 0228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,432 reviews

TripAdvisor Rating  4.5/5  6,759 reviews

Certificate of excellence 2023

Not 5 star standards ...

TripAdvisor rating 3.0/5

mehtakushal TripAdvisor review

It is a large, lovely property with well maintained and good rooms. However in my view, it doesn't deserve to be called a 5 star property. Some of the reasons and issues I faced: - poor hospitality and service standards. - Very slow check-in and check-out process. They have only 2 desks at reception to manage the guests. - Reaching out to the operator / room service / in-room dining from room telephone is a task. No one answers the phone call. I had to twice go all the way walking from my room to the reception to get some help. - no 24 hr dining/ in-room dining service available. we were told to place last orders by 9.30 pm. - some staff were impolite - esp the ones at concierge. Couple of issues i faced - (a) there was a Rolls Royce standing near the lobby, which I believe belonged to the hotel. I was clicking a picture of a family member who was standing besides the car. the person at concierge shouted not to touch the car saying fearing that it would leave a scratch. Seriously? just touching the car would leave a scratch? (b) I wanted to enquire about reaching a particular place using the shuttle service and the person rudely tells me that his colleague has just explained it all to a member from our group. He was disinterested in sharing details and was rude in his response. - lack of amenities for kids to play. They do not have a play area/ kids zone in property. They said there is 1 small play room for kids but that is around 10-15 mins away (outside of the main property area and near their Spa) and we have to take a shuttle to reach there. What is the point in having it so far from main property? - the key cards became non-functional almost everyday. It was very inconvenient to walk all the way to reception and get new key cards. In our 2 days stay with 2 rooms we faced this challenge in both rooms each day.

Dear Mehtakushal, Greetings from Sofitel Singapore Resort and Spa! We value your support and patronage towards Sofitel Singapore Resort and Spa, and we deeply regret the unfortunate circumstances you encountered. Your feedback on our arrival experience, kids' zone, and the unforeseen malfunction of keycards has been shared with our entire team, and necessary actions have been taken to ensure that similar incidents do not recur. Please rest assured that what happened in your case is not typical of Sofitel's quality standards. We remain committed to providing you and all our guests with the highest standards of products and service in the industry. Rest assured that we will continue to train our team, ensure the comfort of all our guests, and strive for continuous improvement. Your feedback is important to us as it enables us to enhance the level of care and hospitality we provide. Once again, thank you for taking the time to share your feedback, as it helps us maintain and improve the levels of products, service, and hospitality we offer to all our guests. Assuring you of our best attention at all times. Regards, Benny Wong Rooms Division Manager

Breathtaking Birthday Bash!

TripAdvisor rating 5.0/5

Kenneth L TripAdvisor review

Just returned from spending a memorable 3-night stay at this resort. Capably run and managed by an impeccable hospitality team lead by Cavaliere Giovanni Viterale, we were treated to a fabulous stay that deserves a standing ovation. From duty manager Ezzah who handled our check-in with such meticulous attention l, to Kwee Zeen chief host Peter who thoughtfully catered to our every need and request, to freshly appointed Executive Chef Muthi who spent considerable time showcasing the breakfast items and his philosophy of food presentation, to breakfast host Isabel; pool attendants Marcus and Allen, concierge personnel Jack and his team; Violette, our dear friend and former wedding banquet consultant and Spa reception manager Angeline...we owe you our deepest appreciation, thanks and gratitude for going out of your way to pamper us and make us feel at home as we celebrated my wife's birthday at your resort. Your radical hospitality was nothing short of amazing. All that's left for us to exclaim is "ENCORE!" We came as guests; we left as friends!

Bonjour kennethlX4213EB, Thank you for sharing your breathtaking experience at Sofitel Singapore Sentosa Resort & Spa. We are delighted to hear that you enjoyed a Magnifique birthday celebration with us. Our Ambassadors, including Ezzah, Peter, Chef Muthi, Isabel, Marcus, Allen, Jack, Violette, and Angeline, are dedicated to providing exceptional service. We are pleased they could make your stay memorable and special. We look forward to welcoming you back for another wonderful stay and creating more unforgettable moments together. Warm regards, Benny Wong Rooms Division Manager

Comfortable stay in a quiet location

Customer review rating 4.0/5

Dan Couples - Confirmed reviews ALL

Warmly greeting and the hotel was well presented with heritage character We really enjoyed our stay

Bonjour Dan, Thank you for taking the time to share your feedback with us regarding your recent stay at Sofitel Singapore Sentosa Resort & Spa. We're delighted to hear that you found our hotel to be well-presented with heritage character and that you enjoyed a comfortable stay in our quiet location. Your comments regarding the check-in experience and the accommodation have been duly noted, and we appreciate your suggestions for improvement. Rest assured, we will review these areas to ensure a more seamless experience for our guests in the future. We also value your feedback on our sustainable development initiatives and the level of recognition received as an ALL member during your stay. Your comments help us in our continuous efforts to enhance our services and offerings. We hope to welcome you back soon for another magnifique experience. Warm regards, Benny Wong Rooms Division Manager

Relaxing Stay

Customer review rating 5.0/5

Melvin B. Families - Confirmed reviews ALL

In Sofitel Sentosa, checking in and having your room ready is a challenging process but not this round. After being a member of ALL I have special privileges with preferential treatment on speedy check in and really a blessing to have my room ready upon arrival. I also happy to see that Sofitel took my feedback last time, at least the in room dining includes other the Italian restaurant and not only limited to Kwee Zeen. The check out process is also smooth, but definitely can improve further, as Sofitel Sentosa holds onto a deposit when checking in and charge to my credit card, but they tends to “forgot” about it when clearing my in room dining bill upon check out until I remind them if this can be nett off. Hopefully this process can be improved. We also happy with the service, Fairoz gave us when receiving us at the hotel lobby, spend his time to specially share with us how we can go about the hotel and personally walk us up to our room. Really appreciate his efforts and hospitality. And at Kwee Zeen, Thomas the restaurant manager and Catherine the waitress really make our day at the restaurant as we took our fur kid for staycation. They always ensures we are well taken care off as well as our fur kid. It is a relaxing holiday this round, and enjoy our room and the In room services via apps. Thank you Sofitel Sentosa for making my mid year holiday a pleasant stay. I will return again in my upcoming holiday.

Bonjour Melvin, Thank you for sharing your detailed feedback on your recent stay at Sofitel Singapore Sentosa Resort & Spa. We're delighted to hear that you had a relaxing holiday with us and enjoyed the amenities and services provided by our Ambassadors. We appreciate your valuable comments regarding the check-out process, and please rest assured that we will review and enhance our procedures to ensure a seamless experience for all our guests. Your kind recognition of Fairoz, Peter, Thomas, and Catherine will be shared with our team, motivating them to continue delivering Magnifique service. It was a pleasure having you and your family with us, and we look forward to welcoming you back for another enjoyable stay on your upcoming holiday. Warm regards, Benny Wong Rooms Division Manager

Great location, great stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The hotel and staff were amazing including the restaurant Prego. Great location, central to everything in the city.

Dear Mark Ryan T., Thank you for sharing your feedback with us following your recent stay at Sofitel Singapore Sentosa Resort & Spa. We're delighted to hear that you had a great experience and that you found our hotel to be in a great location, with convenient access to everything the city has to offer. It's wonderful to know that you enjoyed the exceptional service provided by our Ambassadors, as well as the culinary delights at our restaurant. We strive to provide all our guests with a magnifique experience, and we're thrilled that we could exceed your expectations. We truly appreciate your recommendation and your loyalty to the Accor Live Limitless programme. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another memorable stay with us. Warm regards, Benny Wong Rooms Division Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.