Sofitel Singapore Sentosa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 4,432 reviews

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Sofitel Singapore Sentosa Resort & Spa - Image 1
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Sofitel Singapore Sentosa Resort & Spa - Image 4
2 Bukit Manis Road, Sentosa, 099891 SINGAPORE, Singapore

Description

Hotel extras

  • Tranquil sanctuary amidst lush greenery and panoramic sea views

  • Culinary delights bound to tempt the appetite and tease the palate

Our accommodation(s)

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Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Telephone
Fax +65 6275 0228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,432 reviews

TripAdvisor Rating  4.5/5  6,759 reviews

Certificate of excellence 2023

Not 5 star standards ...

TripAdvisor rating 3.0/5

mehtakushal TripAdvisor review

It is a large, lovely property with well maintained and good rooms. However in my view, it doesn't deserve to be called a 5 star property. Some of the reasons and issues I faced: - poor hospitality and service standards. - Very slow check-in and check-out process. They have only 2 desks at reception to manage the guests. - Reaching out to the operator / room service / in-room dining from room telephone is a task. No one answers the phone call. I had to twice go all the way walking from my room to the reception to get some help. - no 24 hr dining/ in-room dining service available. we were told to place last orders by 9.30 pm. - some staff were impolite - esp the ones at concierge. Couple of issues i faced - (a) there was a Rolls Royce standing near the lobby, which I believe belonged to the hotel. I was clicking a picture of a family member who was standing besides the car. the person at concierge shouted not to touch the car saying fearing that it would leave a scratch. Seriously? just touching the car would leave a scratch? (b) I wanted to enquire about reaching a particular place using the shuttle service and the person rudely tells me that his colleague has just explained it all to a member from our group. He was disinterested in sharing details and was rude in his response. - lack of amenities for kids to play. They do not have a play area/ kids zone in property. They said there is 1 small play room for kids but that is around 10-15 mins away (outside of the main property area and near their Spa) and we have to take a shuttle to reach there. What is the point in having it so far from main property? - the key cards became non-functional almost everyday. It was very inconvenient to walk all the way to reception and get new key cards. In our 2 days stay with 2 rooms we faced this challenge in both rooms each day.

Dear Mehtakushal, Greetings from Sofitel Singapore Resort and Spa! We value your support and patronage towards Sofitel Singapore Resort and Spa, and we deeply regret the unfortunate circumstances you encountered. Your feedback on our arrival experience, kids' zone, and the unforeseen malfunction of keycards has been shared with our entire team, and necessary actions have been taken to ensure that similar incidents do not recur. Please rest assured that what happened in your case is not typical of Sofitel's quality standards. We remain committed to providing you and all our guests with the highest standards of products and service in the industry. Rest assured that we will continue to train our team, ensure the comfort of all our guests, and strive for continuous improvement. Your feedback is important to us as it enables us to enhance the level of care and hospitality we provide. Once again, thank you for taking the time to share your feedback, as it helps us maintain and improve the levels of products, service, and hospitality we offer to all our guests. Assuring you of our best attention at all times. Regards, Benny Wong Rooms Division Manager

Breathtaking Birthday Bash!

TripAdvisor rating 5.0/5

Kenneth L TripAdvisor review

Just returned from spending a memorable 3-night stay at this resort. Capably run and managed by an impeccable hospitality team lead by Cavaliere Giovanni Viterale, we were treated to a fabulous stay that deserves a standing ovation. From duty manager Ezzah who handled our check-in with such meticulous attention l, to Kwee Zeen chief host Peter who thoughtfully catered to our every need and request, to freshly appointed Executive Chef Muthi who spent considerable time showcasing the breakfast items and his philosophy of food presentation, to breakfast host Isabel; pool attendants Marcus and Allen, concierge personnel Jack and his team; Violette, our dear friend and former wedding banquet consultant and Spa reception manager Angeline...we owe you our deepest appreciation, thanks and gratitude for going out of your way to pamper us and make us feel at home as we celebrated my wife's birthday at your resort. Your radical hospitality was nothing short of amazing. All that's left for us to exclaim is "ENCORE!" We came as guests; we left as friends!

Bonjour kennethlX4213EB, Thank you for sharing your breathtaking experience at Sofitel Singapore Sentosa Resort & Spa. We are delighted to hear that you enjoyed a Magnifique birthday celebration with us. Our Ambassadors, including Ezzah, Peter, Chef Muthi, Isabel, Marcus, Allen, Jack, Violette, and Angeline, are dedicated to providing exceptional service. We are pleased they could make your stay memorable and special. We look forward to welcoming you back for another wonderful stay and creating more unforgettable moments together. Warm regards, Benny Wong Rooms Division Manager

Awesome Experience

TripAdvisor rating 5.0/5

Trail56047161443 TripAdvisor review

During my recent dining experience at Kwee Zeen, Michelle demonstrated an unparalleled level of professionalism, attentiveness, and dedication. Her impeccable attention to detail truly enhanced the overall atmosphere of our dining experience. Not only did Michelle effortlessly manage the operations of the restaurant, but she also went above and beyond to accommodate our requests and made us feel really comfortable. Thank you once again for an unforgettable dining experience, made possible by Michelle and the entire team at Kwee Zeen.

Bonjour Trail56047161443, Thank you for sharing your wonderful experience at Kwee Zeen. We are delighted to hear that Michelle and our Ambassadors provided you with such a Magnifique dining experience. Your kind words about Michelle’s professionalism and attentiveness are greatly appreciated. We are pleased to know she made your time with us comfortable and memorable. We look forward to welcoming you back for another exceptional experience at Sofitel Singapore Sentosa Resort & Spa. Warm regards, Benny Wong Rooms Division Manager

Good Stay

Customer review rating 4.0/5

Shin Solo - Confirmed reviews ALL

Overall it was good. Could be better if they do not restrict the discount to 25% for solo travellers under the Accor membership if we order 2 main courses.

Perfect getaway from the city in a green setting

Customer review rating 4.5/5

Davis O. Families - Confirmed reviews ALL

Island with heaps to do even within compound. Fish spa and biking around the island is refreshing. The upgraded room is comfortable with living room space.

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Other web-users rate our hotel

  • 844 reviews 8.3/10 Location
  • 2,240 reviews 6.6/10 Room
  • 2,846 reviews 7.2/10 Service
  • 33 reviews 6.8/10 WiFi
  • 1,053 reviews 6.8/10 Food
  • 975 reviews 7.2/10 Vibe
  • 739 reviews 5.1/10 Cleanliness
  • 614 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.