그랜드 머큐어 앰배서더 호텔 레지던스 서울 용산 5성

고객 평점 (ALL 평가) 4.7/5 521 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
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그랜드 머큐어 앰배서더 호텔 레지던스 서울 용산 - Image 2
그랜드 머큐어 앰배서더 호텔 레지던스 서울 용산 - Image 3
그랜드 머큐어 앰배서더 호텔 레지던스 서울 용산 - Image 4
Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 서울, 대한민국

호텔설명

호텔 추가 정보

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

숙박

객실

슈페리어 스위트 1 베드룸 - 킹사이즈 베드 1개, 프리미엄 소파 베드

  • 4명 최대
  • 65 m² / 699 sq ft
  • 침구 1 x 킹사이즈 베드

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호텔 위치

그랜드 머큐어 앰배서더 호텔 레지던스 서울 용산

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 서울
대한민국

GPS:37.531881, 126.962027

전화
팩스 +82 2-2223-7778

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

A LA MAISON WINE & DINE

세련된 와인 바가 갖춰진 업스케일 현대식 프랑스 비스트로입니다. 동서양의 만남과 초록으로 둘러쌓인 독특하고 고요한 분위기를 자아냅니다. 국제 와인 메뉴에서 고급 빈티지를 주문할 수 있습니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.7/5  521 리뷰

TripAdvisor 평가  5.0/5  661 리뷰

2024으뜸 시설

Disappointing Experience with Doorman Service

트립어드바이저 평점 2.0/5

GlobeTrotting802265 Solo travel - TripAdvisor 인증 리뷰

My overall stay at Grand Mercure Hotel was satisfactory, but I had an unfortunate experience with the doorman service. The doorman was somewhat unfriendly and did not provide the level of hospitality I expected. Additionally, a taxi I had reserved in advance was mistakenly sent away by the doorman, causing disruptions to my schedule. This lack of attention to detail was inconvenient and did not align with the hotel’s reputation and service standards.

Dear GlobeTrotting802265, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing your feedback. We sincerely regret that your experience did not fully meet your expectations, and we truly apologize for any inconvenience you faced. Our valet team is responsible for assisting with arrivals and departures, ensuring a seamless experience by greeting guests and coordinating transportation. However, it is clear that we fell short of expectations in this instance, and we deeply regret any frustration this may have caused. We are especially sorry for the miscommunication that led to your reserved taxi being sent away, and we understand how disruptive this must have been to your schedule. At Grand Mercure, we are committed to delivering exceptional service, and we take your feedback seriously. Please rest assured that we are actively addressing this matter with our team to enhance attentiveness and ensure greater service consistency, taking the necessary steps to prevent similar issues in the future. We truly value your feedback and hope you will give us the opportunity to regain your trust. If you choose to stay with us again, I can assure you that we will do our very best to provide you with the exceptional experience that so many of our guests have come to love. We appreciate your time in sharing your thoughts and hope to welcome you back for a much-improved stay. Wishing you a fantastic 2025 filled with the Snake’s wisdom and good fortune! Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Good but not perfect for value

트립어드바이저 평점 4.0/5

MmystereS TripAdvisor 인증 리뷰

We like location . There is a tunnel from hotel exit through Yangsan metro station with hotel complex of Ibis, nov and Mercure. I took suit room. The room has a kitchen , washing machine with dryer. Coffee machine (nepresso). Ned and sofa quality were okay. Negative things 1. The visa mastercard do not work in payment since of lack security credit card terminal 2. There were no toothpaste and brush. They requested extra cost for them(300 usd per night 5star hotel)

Dear MmystereS, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your review! We are delighted to hear that you enjoyed the location and amenities in the suite, including the kitchen, washing machine, and Nespresso coffee machine. Regarding the payment issue, the Visa and Mastercard should work, but it’s possible that the international option on the card wasn’t activated. We recommend checking with your card provider to ensure the international feature is enabled when traveling abroad. Regarding the toothpaste and toothbrush, we understand how this might have been unexpected. As part of our commitment to sustainable development (reduction of the use of plastic amenities) and government initiatives, toothbrushes are not provided in the rooms. However, we do offer toothbrushes in the lobby for a small donation of 1000 won, which will go to the Yongsan Welfare Donation in the name of Seoul Dragon City. We truly appreciate your feedback and will work to improve these areas. We hope to welcome you back soon! Wishing you a fantastic 2025 filled with the Snake’s wisdom and good fortune! Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Amazing Experience

트립어드바이저 평점 5.0/5

Daniel K TripAdvisor 인증 리뷰

The staff at the Grand Mercure were top notch. Our first night we wanted to get some food delivered but we didn’t have any Korean apps to use. A staffer kindly ordered food for us with his personal delivery account. Housekeeping was amazing and what surprised us the most…. water bottles are free when staying at the Grand Mercure. Not like in the states. The 2 bedroom suite was the perfect size for my family of 5. Would definitely come back and plan to come back in 2025!!!

Dear danielkG7666IQ, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your kind words! We are delighted to hear that you had an amazing experience at Grand Mercure. It’s wonderful to know that our team went above and beyond to ensure your comfort, and we’re glad that the complimentary water bottles made a positive impression. We are thrilled that the 2-bedroom suite was the perfect fit for your family. We look forward to welcoming you back in 2025 and providing another memorable stay! Safe travels, and see you soon! Wishing you a fantastic 2025 filled with the Snake’s wisdom and good fortune! Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Luxury, convenience and good location all in one.

트립어드바이저 평점 5.0/5

Alicia C TripAdvisor 인증 리뷰

Wonderful hotel in a good location. We enjoyed our stay there and didn't want to leave. The staff was excellent. Jeff Moon and Tony were amazingly helpful during our stay. We will definitely stay there again on our next trip.

Dear V3246TGaliciac, We very much appreciate your comments regarding your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your wonderful review! We are thrilled to hear you enjoyed your stay and appreciated the luxury, convenience, and prime location we offer. Jeff Moon and Tony will be delighted to know they made a positive impact on your experience. We are proud to have such dedicated team members who go the extra mile to ensure our guests feel welcome and well cared for. We look forward to welcoming you back on your next visit to Seoul Dragon City! Wishing you a fantastic 2025 filled with the Snake’s wisdom and good fortune! Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Our best hotel experience in Seoul.

트립어드바이저 평점 5.0/5

Mobile36008449138 TripAdvisor 인증 리뷰

Service is way beyond a 5star experience. The cleanliness and staff service are excellent. Kudos to Ms Pauline for helping us in everything that she can especially when it comes to translation and transportation. Highly recommended for families and travel buddies.

Dear Mobile36008449138, We very much appreciate your comments regarding your stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you so much for your heartwarming review! I am truly grateful for your kind words and happy to hear that I could assist in making your stay memorable. It was my pleasure to help with translations and transportation arrangements to ensure your experience was smooth and enjoyable. We are thrilled you had such a positive stay, and your recommendation means a lot to us. I look forward to welcoming you back to Seoul Dragon City in the future! Wishing you a fantastic 2025 filled with the Snake’s wisdom and good fortune! Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 225 리뷰 8.6/10 위치
  • 347 리뷰 9.1/10 객실
  • 363 리뷰 9/10 서비스
  • 160 리뷰 9.2/10 안락함
  • 118 리뷰 9.7/10 청결도
  • 103 리뷰 8.9/10 편의 시설
  • 83 리뷰 9.6/10 분위기
  • 53 리뷰 9.3/10 웰니스 센터

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서울 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.