Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.7/5 560 reviews

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Description

Hotel extras

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

Our accommodation(s)

Room

Superior Suite 1 Bedroom with 1 King Bed and Premium Sofa Bed

  • 4 pers. max
  • 65 / 699 sq ft
  • Bedding 1 x King size bed(s)

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Hotel location

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.531881, 126.962027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A LA MAISON WINE & DINE

An upscale modern French bistro with sophisticated wine bar. Eastern and Western design elements combine to create a singular and serene setting, surrounded by greenery, order a fine vintage from an international wine menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  560 reviews

TripAdvisor Rating  5.0/5  579 reviews

Certificate of excellence 2024

A very good location

Customer review rating 4.5/5

Me Solo - Confirmed reviews ALL

The place is a central location to explore Seoul. Also the hotel has a very good and clean fitness center with swimming pools and a sauna rooms.

Dear Mikyong Chong P., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing your positive review with us, we truly value your perspective as a Classic member. We would like to thank you for your continued support to Accor and we truly appreciate your loyalty to our establishment. We are glad you enjoyed our central location and our fitness center, swimming pool, and sauna. Your feedback on breakfast is valuable, and our Food & Beverage team will work on improving the variety and quality of our offerings with more dairy-free options to enhance our guests experience. We are thrilled to hear our team was friendly and made your stay enjoyable. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back and making your next experience even better. Wishing you an excellent year under the Blue Dragon :-) Warm regards, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Loved it

Customer review rating 4.5/5

Bhavin S. Families - Confirmed reviews ALL

We stayed for 2 months and had a wonderful stay. The staff and service is excellent and we loved the amenities especially the swimming pool and the table tennis room. The only feedback for improvement is to not provide plastic water bottles. Many guests are long term residents and providing plastic bottles everyday is extremely detrimental for the environment.

Dear Bhavin Niranjan S., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for sharing your positive review with us, we truly value your perspective as a Classic member. We would like to thank you for your continued support to Accor and we truly appreciate your loyalty to our establishment. Thank you for choosing to stay with us for two months :-) We are delighted to hear that you enjoyed our staff, service, amenities, especially the swimming pool and table tennis room. We sincerely appreciate your feedback regarding our use of plastic water bottles. We understand the environmental impact and are committed to enhancing our sustainable practices. We are currently looking for the best way to make our hotel even more sustainable and eliminate plastic bottles. Whether we will implement water dispensers on every floor or in each room is still under consideration. Thank you again for your constructive feedback. We look forward to welcoming you back in the future ~ Wishing you an excellent year under the Blue Dragon :-) Warm regards, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Excellent stay

Customer review rating 5.0/5

Ernest L. Business - Confirmed reviews ALL

Welcoming staff, clean and spacious. Excellent choice of accommodation

Dear Boon Hwee Ernest L., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your excellent review. We are thrilled to hear that you found our staff welcoming and our accommodations clean and spacious. We appreciate your feedback on breakfast variety. Our Food and Beverage team will work on expanding our options to improve your experience further. We look forward to welcoming you back for another excellent stay. Wishing you an excellent year under the Blue Dragon :-) Warm regards, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Location, room, amenity, people

Customer review rating 5.0/5

Tf Business - Confirmed reviews ALL

First off, lady who looked like the concierge services manager helped me with my luggage, got to talking about BTS and it was fun. Loved the Le Labo amenities, didn’t need perfume after. Loved the view, the size of the room The people are so nice from the front desk, operator, concierge, room service Only downside was I was not able to avail of my late check out privilege

Dear Joseph Rylan F., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your wonderful review, we truly value your perspective as a Silver member. We would like to thank you for your continued support to Accor and we truly appreciate your loyalty to our establishment. We are thrilled to hear that you enjoyed your stay with us and appreciated our amenities and services. As the Guest Experience Manager, it was my pleasure to greet you and assist you with your luggage. It was indeed a fun conversation :-) I am also delighted that you enjoyed the Le Labo amenities and room view. We are sorry to hear about the inconvenience with your late check-out privilege. As the hotel was fully booked the day before, we were unable to accommodate your request for a late check-out due to the high demand for rooms. Please note that late checkout is subject to availability, and while we always endeavor to accommodate our guests' preferences, there are occasions when it may not be feasible. Thank you very much for your feedback on our team. It is fantastic to hear that you had such a positive experience with our team, from the front desk, operator, concierge, to the room service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback motivates us to continue providing excellent service to all our guests. We look forward to welcoming you back to Seoul Dragon City soon! Wishing you an excellent year under the Blue Dragon :-) Merci ! Warm regards, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

unique suit which provides essential needs for daily home-like residence

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

peaceful yet dynamic in service

Dear David H., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your review and for choosing to stay with us. We are delighted to hear that you enjoyed our unique suite, which provides essential needs for a home-like residence, and found our service both peaceful and dynamic. We appreciate your feedback on the check-in process and are pleased to know that it didn't significantly impact your experience. We are committed to excellence and will work on streamlining this further. Regarding breakfast, we value your suggestion on increasing the variety in the salad bar. Our Food & Beverage team will do their best to expand our offerings and improve your dining experience. We are thrilled that our housekeeping team contributed positively to your satisfaction. We will share your kind words with them as encouragement to maintain their excellent service. Thank you also for your comments on check-out and departure. We are glad that it didn't affect your overall satisfaction significantly, but we will continue to refine our processes. Your constructive feedback is invaluable in helping us improve. We look forward to welcoming you back to Seoul Dragon City and providing an even better experience next time. Wishing you an excellent year under the Blue Dragon :-) Warm regards, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

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