Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 stars

From check-in to check-out, complete and meticulous service, well-appointed rooms and excellent interiors, meticulous amenities and a kitchen without deficiencies were the best. I especially liked the bluetooth speaker. The bedding was also very comfortable. After waking up, I was so cozy and happy to drink Nespresso coffee while watching the snow fluttering outside the window.

Staying at your hotel, I feel like home with very nice neighbours who are so kind and generous. Thank you for all kind of assistance and services.

Our experience was very good but sometimes we had a miscommunication with the cleaning stuff as they sometimes didn't understand our basic requests.

The staff was very kind, and the room was clean and nice.

Great staff, excellent room, nice smells everywhere :) oh and tasty food!

Immediately walking into the establishment I knew that the Grand Mercure was the right choice! The level of class and professionalism from the staff alone was refreshing. From check-in to check-out I felt very welcomed and cared for especially during a pandemic. The hotel room and all the facilities were bar none. Highly recommended!

at 3F restaurant, Jinny Ban manager was very warm and kind for stay my all Family. and the warm care of all Front Staffs.....was very impressive

It was my very first sleep over party with close friends and everything was perfect ! Loved scent of the hotel and quiteness the most! We made some simple finger food at our kitchen and enjoyed PJ party with good wines ❤️

Staff are extremely kind and the room was exceptionally clean. Everything was perfect. Thank you!

It's my first time visiting. I went to the anniversary and it was so nice. The service was good, the room condition was good, and it was very good. I have a doctor to visit again. It's well-positioned and has a clean table.

Highly recommend!

We had a lot of good memory at the residence

I lived at the superior suite for two days and I loved it! This is such a beautifully built and decorated room. I'm a huge fan of the granite countertops and random pieces of home decor that really elevate the vibe of the room. Staff at the lobby are kind and communicative and cleaning staff is very meticulous. If I could I would live here for the majority of my stay in Korea, but it is a bit too expensive to live here long term so I'm now at the sibling hotel group, Ibis. Appreciate the wonderful experience!

Poor service, Too expensive despite COVID-19. No access to outdoor pool

I have stayed at the hotel several times now and can probably notice the small things slightly better than new customers. Usually, the stays are above par and pretty satisfying. And this time as well, overall I enjoyed the visit. However, there were a few things that could have gone a little more smoothly: 1.) Check-in Procedures: The check-in lady asked for my spouse's ID. In all my previous stays at this hotel, this was never asked for before. Although it's fine I have to grab this, but if you're going to change / introduce a new policy, the lady should have more clearly explained the reason for the change in policy. 2.) Check-in Procedures: The check-in lady forgot to ask for my vehicle's license plate number. I had parked my car in the garage earlier, and when I had tried to leave the garage after the check-in, the gate did not recognize my vehicle. It caused confusion with the gatekeeper on the audio call button, and there were cars backed up behind me because of the delay. Very inconvenient. 3.) Check-in Procedures: The check-in lady only provided 2 card keys instead of the usual 3. I was not able to provide a card key for my spouse since 1 card was inserted to charge the power in the room and 1 card was with me. 4.) Check-in Procedures: After completion of the check-in and everything was complete, we started to collect our bags and headed towards the elevator. The check-in lady called us back to the counter because she forgot to charge the deposit fee for the room. She should have completed that transaction while I was still sitting at the check-in counter. Very unprofessional, and the lack of training is clearly apparent. 5.) Room cleanliness: There was a pet stain (cat?) behind the door that the cleaning lady missed from the previous customer. I tried to wipe some of it, but the odor was so strong we had to ask the front desk to send the cleaning lady and use the cleaning solution and deodorizer. The stench of that urine was so awful, I will always remember that as part of my hotel stay. 6.) Breakfast staff: The staff that was working on the floor was playing on her iPhone. Again, really not a big deal for cheaper hotels, but for higher service hotels, the customers are not paying expensive hotel prices to watch the staff playing on their phone. 7.) Breakfast staff: The staff is usually supposed to ask the customers what they want to drink (tea, coffee, etc.). The staff forgot to ask. Of course, we understand we could just ask for the drinks, but again, we're paying for higher costs because of the expectation of higher levels of service. In general, I think there are 2 possible issues. Either the staff is not being trained properly, or the person in charge of training has not been performing their job properly. Once again, please take these comments not as being retributional but as providing feedback as to the slowly declining level of service noticeable compared to my previous visits. Customers are paying high prices to stay at your hotel and should expect nothing but the best.