伦敦文布利诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,121 评论

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5 Olympic Way, Wembley, HA9 0NP 伦敦, 英国

描述

酒店其他优惠

  • 步行几分钟即可到达温布利球场、Ovo 体育馆和特鲁巴杜尔温布利公园剧院

  • 毗邻温布利公园地铁站，可搭乘朱比利线和大都会线

  • 前往伦敦名品奥特莱斯 (LDO) 购物，酒店客人可享折扣优惠

  • 235 间新近翻修的客房。提供连通房和无障碍客房。设有安全停车场

  • 家庭友好型酒吧与厨房

我们的客房

酒店位置

伦敦文布利诺富特酒店

5 Olympic Way, Wembley
HA9 0NP 伦敦
英国

GPS:51.56129, -0.279293

电话
传真 +44 20 8069 1210

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,121 评论

TripAdvisor 评级  4.3/5  2,001 评论

Poor stay. Good staff. Needs attention to cleaning.

Tripadvisor 评级 1.0/5

peter_boxer 经 TripAdvisor 认证的评论

I had a pretty disappointing stay. And I wanted to provide some constructive feedback. But it is impossible to find anyone to complain to. So here it is. Subject: Feedback on recent stay at Novotel Wembley – 26 January Dear Customer Relations Team, I am writing to share feedback on my stay at Novotel Wembley on Monday 26 January, in room 213. I do not have the booking reference to hand. While the staff were consistently courteous, professional, and helpful, there were a number of issues relating to cleanliness and facilities that were disappointing and fell below the standard I would normally associate with Novotel. Specifically: - I found a long black hair in the sink on arrival, and a further long black hair in the shower, which raised concerns about the room’s cleanliness. - The seating in the restaurant area was visibly dirty and unhygienic, which was particularly off-putting in a dining environment. - The television in my room was unable to hold a signal and was unusable during the stay. Taken together, these issues detracted from the comfort and quality of what was otherwise a well-located and professionally staffed hotel. I would stress that my feedback relates to housekeeping and maintenance rather than the performance of front-line staff, who were attentive throughout. I wanted to bring this to your attention so that it can be reviewed and addressed. I would welcome a response outlining your observations following that review. Yours sincerely,

Dear Guest, Thank you for taking the time to provide such detailed feedback regarding your stay with us on 26 January. I sincerely apologise for the disappointments you encountered, and I appreciate you bringing these matters to our attention. While I’m pleased to hear that our team was courteous, professional, and helpful, I am very sorry for the issues you experienced with cleanliness and facilities. Finding hair in both the sink and shower is unacceptable, and the condition of the restaurant seating and the television signal clearly did not meet the standards we aim to maintain. Please be assured that your comments have been escalated to our housekeeping and maintenance teams for immediate review. We take cleanliness and guest comfort very seriously, and your feedback will be used to ensure improvements are implemented so that future guests do not encounter similar issues. We appreciate your constructive feedback and the opportunity to learn from it. Should you wish to discuss your stay in more detail, or if you plan to visit us again, please feel free to contact us directly at H9389@accor.com. We would be happy to assist and ensure a much improved experience. Thank you again for bringing this to our attention. Sincerely, Jhonny Medrano Reception Supervisor Novotel London Wembley

Comfortable stay

Tripadvisor 评级 4.0/5

kk1607 经 TripAdvisor 认证的评论

Comfortable stay. Room was clean, we stayed 2 nights. Breakfast was always well stocked but quite busy. Stay in the hotel really friendly and helpful. Housekeeping went above and beyond to help. Parking is a little bit expensive but very secure. Within walking distance to the underground and shopping outlets. I'd stay again and recommend

Dear Guest, Thank you for your wonderful feedback. We’re delighted to hear that you had a comfortable stay, enjoyed a clean room, and appreciated our friendly and helpful team. It’s especially great to know that our housekeeping went above and beyond to assist you. We appreciate your comments regarding breakfast and parking, and we’re glad you found the location convenient for the underground and shopping outlets. We look forward to welcoming you back and truly appreciate your recommendation. Sincerely, Jhonny Medrano Reception Supervisor Novotel London Wembley

Fantastic hotel - highly recommend!

Tripadvisor 评级 5.0/5

Only_My_Take 经 TripAdvisor 认证的评论

We stayed at the Novotel for 3 nights at the end of November in one of the family suites. We also travelled with another family member who had a separate room. From start to finish the hotel was fantastic. The rooms were very clean (barring a few iron marks on the sheets) and the facilities in the suite were brilliant. We paid for breakfast everyday which was £15 per adult (children under 16 were free) and we thought this was fantastic value. There was plenty to choose from and we had no complaints. One evening we also had a meal in the hotel and the food was excellent (far better than we expected!). We realised afterwards that we had been overcharged and the manager didn't hesitate to compensate us for the mistake. The lobby/bar area has a lovely atmosphere (especially with the gorgeous Christmas tree) and is very nice to sit in for an evening drink. My only complaint was that they don't do non-alcoholic cocktails at the bar which was a shame. All of the staff we interacted with throughout our stay were lovely and couldn't have been more helpful. We didn't hear any noise from other guests or from outside of the hotel whilst we were there. Location-wise it's perfectly positioned close to Wembley stadium and arena. It's also just a couple of minutes away from the tube station and there are other amenities nearby. We came back from a show one evening and thought it was a really nice touch that they had security guards at the entrance to the hotel checking that you were a guest before you were allowed in. We would absolutely stay at the Novotel London Wembley should we visit London again in the future. 10/10 from us - thank you!

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jhonny Medrano Reception Supervisor Novotel London Wembley

excellent

Tripadvisor 评级 5.0/5

Adam H 经 TripAdvisor 认证的评论

what an excellent hotel. 3 minute walk from Wembley Park tube station. The gentleman at the reception was friendly and knowledgeable and extremely efficient. the room was spacious and very clean with a very large bed . The bathroom was also clean with a large walk in shower with great water pressure with shower gel , shampoo etc ... and plenty of clean towels. Breakfast the next morning was a buffet style but was plentiful and well worth the money also had marmite available which is always a bonus point . if we're back this way again will definitely becoming back here

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jhonny Medrano Reception Supervisor Novotel London Wembley

Happy stay

Tripadvisor 评级 5.0/5

Pasquale D 经 TripAdvisor 认证的评论

Great hotel, amazing breakfast, top service, especially Vicky, always professional and kind. I hope to come back again

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jhonny Medrano Reception Supervisor Novotel London Wembley

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其他网络用户评价我们的酒店

  • 1,244 评论 9.4/10 位置
  • 1,421 评论 7.6/10 房间
  • 1,425 评论 8.9/10 服务
  • 36 评论 5.4/10 上网
  • 641 评论 7.1/10 清洁度
  • 570 评论 7.7/10 早餐
  • 309 评论 5.1/10 设施
  • 277 评论 5.5/10 性价比

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