伦敦帕丁顿诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 16,067 评论

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伦敦帕丁顿诺富特酒店
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酒店其他优惠

  • 游泳池、桑拿浴室和健身中心

  • 经希思罗高速公路前往希思罗机场 需要15 分钟车程

  • 206 间现代客房和 11 间残疾人专用客房

  • 11 间会议室配有高质量设施和免费无线网络

  • 距离海德公园和肯辛顿花园只有几步之遥

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

伦敦帕丁顿诺富特酒店

3 Kingdom Street
Sheldon Square
Paddington
W2 6BD 伦敦
英国

传真: (+44)207/2666010

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • PADDINGTON:  7,18,23,27,159 Paddington or Bishops Bridge Rd

  • PADDINGTON:  4 LINES PADDINGTON

  • 乘飞机

    LONDON CITY 达到 18.99公里 / 11.8 英里

  • 乘飞机

    LONDON GATWICK 达到 55.6公里 / 34.55 英里

  • 乘飞机

    LONDON HEATHROW 达到 27公里 / 16.78 英里

  • 乘火车

    LONDON PADDINGTON 达到 0.15公里 / 0.09 英里

GPS:51.519425, -0.180974

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 游泳池
  • 餐厅
  • 护理
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

ELEMENTS RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

我们的客房

您的会议和活动

我们的会议室

  • 会议室数量:11

  • 最大面积:150 平方米

  • 最大容量:150 个人

  • 最大宴会容量:80 个人

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伦敦帕丁顿诺富特酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.4/5

16,067 评论

TripAdvisor 评级 4.0/5

3,057 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Great stay

Tripadvisor 评级 4.0/5

PhilDowdell 30/11/2021 经 TripAdvisor 认证的评论

This is a great hotel with reliable and friendly service. Breakfast very good. Location great for Paddington and connectivity across London.Rooms are good size and well equipped. Only down side is rooms are starting to look a little tired - carpets in room a bit stained.

I Love This Hotel

Tripadvisor 评级 5.0/5

elinkateg 20/11/2021 经 TripAdvisor 认证的评论

Booked this hotel for an event at Porchester Hall and it absolutely can’t be beaten. It’s around 5 mins walk from the taxi rank at Paddington Station and surrounded by loads of shops and restaurants. It was only 5 mins drive from Porchester Hall. It’s absolutely perfectly situated for anything West/Central London. The hotel itself is absolutely beautiful. The rooms are gorgeous, very clean, modern, well looked after, great size and with the Paddington lines underneath the hotel the hotel is surprisingly soundproof. For my personal preference the beds were slightly too hard but that’s if i’m being picky. The staff are wonderful, very kind & helpful. They’re knowledgeable and will go above and beyond to help you out with whatever you need. The bar and restaurant are both lovely, as is the room service & there’s even a happy hour for cocktails! This hotel is absolutely wonderful and I will happily be back to spend another few nights.

Great hotel , amazing staff

Tripadvisor 评级 5.0/5

colly1188 24/09/2021 经 TripAdvisor 认证的评论

We arrived very late due to flight delays but the check in process was quick as had already checked in online! Upgraded to Executive Room which was great as it was in the 11 floor, great city skyline view! Jessica, Somaya & Justina super great 😊 well done you , helpful at all times !

Dear colly1188, We appreciate how difficult travelling at the moment can be and I am delighted to learn that Jessica, Somaya & Justina have personally contributed to offer you a enjoyable experience whilst staying in our hotel. Many thanks for the compliments which I will certainly be sharing with the entire team. Kind regards, Paulo - Operations Manager.

Amazing Trip

Tripadvisor 评级 5.0/5

sam992021 21/09/2021 经 TripAdvisor 认证的评论

The best trip ever stayed their recently then stayed again had to go back as this place is stunning, great views, staff are very professional at what they do and the amazing service they provide not to mention how friendly they are. The pool area was beautiful and the breakfast was yummy

Dear sam992021, we are delighted to learn that you have enjoyed your stay. Looking forward to welcoming you again soon, kind regards, Paulo Bernini - Operations Manager.

Miserabele

Tripadvisor 评级 1.0/5

dvkalkeren Business - 07/09/2021 经 TripAdvisor 认证的评论

Everything went wrong: - reservation of 2 rooms for 3 nights was cancelled (despite I could show a confirmation of the reservation) - rooms were not cleaned ("Covid") - no cheese and cold meat at the breakfast ("Covid"), however the eggs and saucices were not suffering under covid .... - key room was constantly deactivated by the mobile phone - not working sink was not repaired despite notice

Dear dvkalkeren, Many thanks for your feedback. If you could please send me an email detailing your experience so we can investigate and provide you with the appropriate follow up. kind regards, Paulo Bernini - Operations Manager h6455-rd@accor.com

Amazing Suite

Tripadvisor 评级 5.0/5

OnyxWylde 03/09/2021 经 TripAdvisor 认证的评论

The suite that we stayed in was absolutely top notch, the staff were lovely and amazing with our special needs child. Room service was quick and efficient, would definitely stay in this hotel again and would recommend it to others.

Dear OnyxWylde, Many thanks for your kind review - my team will be delighted to learn how much you have enjoyed your stay. Looking forward to welcoming you again soon, kind regards, Paulo - Operations Manager.

Fabulous Stay

Tripadvisor 评级 5.0/5

Ahpasty 30/08/2021 经 TripAdvisor 认证的评论

Great room,location, buffet breakfast was very good quality, friendly helpful staff, swimming pool was nice and good facilities , would recommend this hotel to anyone, so close to tube and Paddington station.

Dear Ahpasty, I am so glad to learn that you and your family have enjoyed the stay. Many thanks for your review and we look forward to welcoming you again very soon! Kind regards, Paulo Bernini - Operations Manager.

Excellent experience.

Tripadvisor 评级 5.0/5

Journey01682614328 16/10/2020 经 TripAdvisor 认证的评论

Everything about Novotel is always excellent. Warm welcome and excellent customer services. Great location connecting whatever you may need. Gili gave a first class service and friendliness. You are a great asset to your bosses. Thank you. Henry and rest of the team, you made us unique and at home. Novotel Paddinton is the place.

Dear Journey01682614328, Many thanks for your kind review. We are delighted to learn that you have enjoyed your stay. Gili, Henry and the whole team here at Paddington look forward to welcoming you again very soon! Kind regards, Paulo Bernini - Operations Manager.

Perfect hotel, great service, location for up to 60y.o.

Tripadvisor 评级 5.0/5

avibessler 02/03/2020 经 TripAdvisor 认证的评论

The Paddington hotel is just formdable, so start with it offers a level of SPA and Relaxation that is very rare in London. The rooms are not huge but are very comfotable and well set, and the hotel is clean. The location is where I could see that my younger members could have access easily but it is more challanging with its connectivity for the elders.

Dear avibessler, Many thanks for your review. Looking forward to welcoming you and your family again soon! Kind regards, Paulo Bernini - Operations Manager.

Perfect Stay

Tripadvisor 评级 5.0/5

LisatamHoward 19/02/2020 经 TripAdvisor 认证的评论

The sparkles welcome was amazing and started our weekend of just perfectly, the talent who checked us in was warm and friendly as were all the team we came in contact with. Thank you for our weekend 'Heartists'

Dear LisatamHoward, Many thanks for your review. Looking forward to welcoming you and your family again soon! Kind regards, Paulo Bernini - Operations Manager.

Couple

Tripadvisor 评级 5.0/5

Trudy H 09/02/2020 经 TripAdvisor 认证的评论

The hotel was in a great position near Hyde Park. The staff and the hotel were very welcoming. We had a lovely stay and the pool, gym and steam were an added bonus. My partner and I enjoyed the breakfast, great choices. Bar snacks were great too.

Dear Trudy H, We are delighted that you have enjoyed your stay with us. Looking forward to welcoming you again soon!kind regards, Paulo Bernini.

Excellent weekend

Tripadvisor 评级 5.0/5

782tim 06/02/2020 经 TripAdvisor 认证的评论

We spent a great weekend in London based at Novotel Paddington. Staying in the same hotel as some friends it was a good centre for the activities we had planned. Wed enjoyed excellent food in the restaurant on the Sunday evening and the wine waiter was very attentive and helpful.Everything was made very easy for us. Room was comfortable and well appointed and clean We would definitely be happy to return and would recommend If I have one criticism it would be that the room was for the most part too warm and the air conditionin/cooling didn’t seem to work at all

Dear 782tim, Lovely to learn how much you have enjoyed your stay! Looking forward to welcoming you again soon! Kind regards, Paulo Bernini

位置好,性价比超高

客户意见评级 4.5/5

匿名 家庭住宿 - 28/01/2020 所有已确认评论

在paddington站的一侧出口,位置很方便,比希尔顿酒店这一侧的出口要安静干净得多,靠近Sheldon square这里,下沉式广场下面有个超市买东西很方便也不贵,性价比超高,以后每次来伦敦都会选择这里的

尊敬的 BEILEI Z.: 感谢惠赐有关下榻 Novotel London Paddington 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Paulo Bernini Operations Manager Novotel London Paddington

Love the location

Tripadvisor 评级 5.0/5

Marvelarani Family - 12/01/2020 经 TripAdvisor 认证的评论

the location is excellent, near to paddington station - so it's very convenient for me to travel from Reading. It's just that the room is too hot, so we have to open the window, but other than that, we are very pleased with our stay in Novotel Paddington.

Dear Marvelarani, many thanks for your review and feedback. Looking forward to welcoming you again soon! Kind regards, Paulo

Spacious room!

Tripadvisor 评级 4.0/5

IkramAbidin Family - 07/01/2020 经 TripAdvisor 认证的评论

The hotel was welcoming. Clean and comfortable.A short walk to Paddington Station. Only downside are there is no air conditioning in the room and towels are worn out. Other than that, it was pleasant stay.

Dear IkramAbidin, Many thanks for your review and feedback. As you rightly said our rooms are fitted with a ventilation system with the in room and public areas temperature controlled centrally. I am glad to learn that you have overall enjoyed your stay with us. Looking forward to welcoming you again soon, kind regards, Paulo.

NEW YEAR BREAK

Tripadvisor 评级 3.0/5

Trevor N Couples - 05/01/2020 经 TripAdvisor 认证的评论

Have stayed here before and been very pleased however this time there was a big issue with room service. Stayed for 4 nights and had no room service ie sink,bath,toilet not cleaned, room not hoovered etc.Spoke to management and a partial refund was made, reception staff very pleasent and would stay again when room service is sorted

Dear Trevor N, Many thanks for the feedback and compliments to our reception team. My most sincere apologies again for the experienced with servicing your room. Looking forward to welcoming you again, kind regards, Paulo Bernini.

Overnight at Novotel London Paddington

Tripadvisor 评级 5.0/5

GlobeTrotting493757 Business - 17/12/2019 经 TripAdvisor 认证的评论

Great location near train station. Wonderful staff and fine room with nice touch of a personalized welcome letter and plate of chocolates. Would help to be able to cool or control temperature of room as was a bit hot at night to sleep but overall great room and very comfortable.

Dear GlobeTrotting493757, Many thanks for your review and feedback. The ventilation system in the rooms are controlled centrally and in cases similar to your experience, we can organise a portable fan or a portable heater delivered to the room. My apologies for the missed opportunity in offering you a more comfortable stay. Looking forward to welcoming you again,kind regards, Paulo Bernini.

Lovely hotel, highly recommend

Tripadvisor 评级 5.0/5

Ella2818 Couples - 14/12/2019 经 TripAdvisor 认证的评论

Lovely staff, great room and excellent service. The hotel’s location from the city centre was a good 20 min tube journey, but other than that it was in a good location. Tube station 5 mins away and Sainsbury’s local near by. Would definitely recommend!

Dear Ella2818, We are delighted that you have enjoyed your stay with us. Looking forward to welcoming you again soon, kind regards, Paulo Bernini.

Trip to UK Nov 2019

Tripadvisor 评级 5.0/5

832markusi Business - 02/12/2019 经 TripAdvisor 认证的评论

Perfectly located Hotel to visit and explore London. Easy to reach from Heathrow and the London underground. Very nice walks nearby along the London waterways.Restaurants and shops nearby as well. Good restaurant in House.

Dear Markus I, Many thanks for your kind review. We are delighted to learn how much you have enjoyed your stay with us. With my best regards, Paulo Bernini.

Terrible organisation in a usually great hotel

Tripadvisor 评级 2.0/5

Dr_Marc_B Friends getaway - 16/10/2019 经 TripAdvisor 认证的评论

Booked 3 twin rooms for 6 adults, for one night. Arrived at midday, had checked in online so rooms already allocated, rooms not ready - this is fine, checkin is 2pm on. So we agreed we could leave our bags and return later, which we did, at 6pm. At this checkin we were told that 2 of our rooms had been "upgraded" to suites - not bad we thought, a bit of hassle as it meant 1/3rd of our group now on 2nd floor, the rest of us on the 11th floor suites. However, 1 of the suites was not yet available. So we now had been "upgraded" to a room that we couldn't use. The staff were not very helpful - they kept saying "but it is an upgrade" and ignored our "but we just want A room now, not a nicer one later". They seemed to think that saying "you've been upgraded" would remove all complaints. So we gave up and just asked for the key at least, saying we would return after dinner, we could all get ready in the 2 available rooms for now. They refused to give us the key - they cannot give us a key to a room that doesn't exist. We are now speechless - we tell them we have dinner reservations and ask them what they suggest as we cannot wait around for a room, that we have already paid for, that was supposed to be ready 4 hours ago, to become ready. Again, fairly useless staff assistance until eventually the penny seemed to drop with them that we needed a room and a key so they gave us the key under the understanding that we would not use it until after 7pm -- a full 5 HOURS after it was supposed to be ready. My complaints were met with a promise of a 40% refund on this room - I accepted but pointed out that I had paid in advance. I was therefore assured that there would be a refund "left on my room notes" but 3 days later I have had no such refund and do not hold out much hope of ever getting it. On checkout the following day we encountered a group checking in that looked like they were having the exact same problem....

Dear Dr_Marc_B, Many thanks for your feedback. My most sincere apologies for the experience and I will be delighted, should you decide to stay with us again in your next visit to London, to personally organise your upcoming stay with us. Kind regards, Paulo. h6455-rd@accor.com.

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