伦敦帕丁顿诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 2,258 评论

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3 Kingdom Street, Sheldon Square, Paddington, W2 6BD 伦敦, 英国

描述

酒店其他优惠

  • 游泳池、桑拿浴室和健身中心

  • 经希思罗高速公路前往希思罗机场 需要15 分钟车程

  • 206 间现代客房和 11 间残疾人专用客房

  • 11 间会议室配有高质量设施和免费无线网络

  • 距离海德公园和肯辛顿花园只有几步之遥

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酒店位置

伦敦帕丁顿诺富特酒店

3 Kingdom Street, Sheldon Square, Paddington
W2 6BD 伦敦
英国

GPS:51.519046540144, -0.1825473208714

电话
传真 +44 20 7266 6010

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

No.3 Restaurant

欢迎光临诺富特伦敦帕丁顿酒店的 3 号餐厅酒吧。我们活力四射的时尚餐厅酒吧供应国际美食和色彩缤纷的各式饮品，您可以尽情享用。

我们的客人评论

我们的客人评论

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ALL 评级  4.2/5  2,258 评论

TripAdvisor 评级  4.0/5  3,283 评论

Great Experience at Novotel London Paddington

Tripadvisor 评级 5.0/5

EvaLu89 家庭住宿 - 经 TripAdvisor 认证的评论

Enjoyed the location of the hotel and the rooms were clean and comfortable and had everything we needed. The reception staff and the restaurant bar staff were all very welcoming, professional, friendly and accommodating. Thank you for a great stay.

Excellent location

Tripadvisor 评级 4.0/5

Emma L 经 TripAdvisor 认证的评论

Well located hotel, short stroll from Paddington station. The bar & restaurant were useful and we enjoyed use of the pool early in the morning (with early wake ups due to jet lag). The closely located plaza with shops and restaurants in the plaza and on the canal were handy and there was a good range to choose from. The hotel staff were helpful and friendly. Tip for future guests: no USB charging points in the hotel rooms, which was inconvenient.

Dirty Room - Mistake

Tripadvisor 评级 2.0/5

Thomas W 经 TripAdvisor 认证的评论

Not to Novotel standards - avoid. Went to stay here as I couldn’t get home from my trip due to train strikes. Was more than happy to stay at Novotel as I had a great experience before at the Canary Wharf location. This however, was a mistake. When we arrived, the staff were nice enough to check in and get us on our way to the room. Quick check in which took a couple of minutes and no issues here. Lobby was also quite nice as well. First mild issue was seeing the leisure facilities close at 8pm, which at a London hotel just doesn’t seem satisfactory enough, there’s plenty of people needing to do stuff in the evening, so stretching it to 10pm doesn’t seem like it would be an issue. Next, I’d finally arrived in the room. I was greeted to a dirty carpet and sub-par lighting. The first off thing was that the toilet is on the left as you open the door in its own little room, with no sink, away from the bathroom which is way further down into the room. Going into the bathroom itself, the shower was dirty around the base and the bottom of the shower door was caked in mold. The bath had hairs in and the sink also had debris. The bedroom itself looked okay, but upon closer inspection, the bed sheets weren’t clean, there was a red stain on the bed side table, dirty mattress on the seperate bed as well as paint all over the light switches. Just seems like no effort is put into keeping the rooms clean, as well as a lack of effort to keep the standard with maintenance seeming to be at a low. After all of this, I’d only been in the room 20 minutes and decided to leave. I wanted a nice end to my break and this was not it. I had come from a Premier Inn which was far better than whatever this was, at a fraction of the price. The staff did try to help by offering another room, this was declined as I already felt dirty in that room and I’d assume it’s the same staff who clean each room, so I’d rather not take the risk. I’d left and booked the Canary Wharf branch and have had a brilliant time here. Great staff, clean modern rooms, facilities open when they should be and the Novotel experience I was looking for. Do better Paddington Novotel, as this wasn’t the stay I was hoping for.

Dear G3489SRthomasw, In 2023/2024, our property went through extensive renovations in the bar, restaurant, lobby, conferences, meeting rooms and now with the entire renovation of our exterior facade been completed in early December, the leisure centre and guest rooms will follow. We appreciate that with renovations been completed in our public areas and exterior facade, the aging of the rooms becomes now more evident, but nevertheless, please accept my most sincere apologies for the cleanliness of your room, along with the assurance that I have discussed your experience with my housekeeping team. I am glad to learn that you have enjoyed your stay in one of our sister properties and I trust that when the time is right, you will give us the opportunity to welcoming you again in a future visit to London. Kind regards, Paulo Bernini - Operations Manager.

Avoid this hotel at all costs- racism, lies and zero customer service

Tripadvisor 评级 1.0/5

Nehabhasin22 家庭住宿 - 经 TripAdvisor 认证的评论

Avoid This Hotel at All Costs – Racism, Lies, and Zero Customer Service My experience at this hotel was beyond appalling. Simran, a staff member at the bar, displayed blatantly racist behavior that left me shocked and deeply offended. When I requested a simple Coca-Cola, she outright refused to serve me without any valid explanation and later changed her statement when questioned. As if that wasn’t enough, when we requested to leave our luggage at the hotel—a basic courtesy expected from any hospitality provider—they flatly refused. The staff as a whole seemed unprofessional and dismissive, enabling such behavior instead of addressing concerns. Customer service is clearly nonexistent in this establishment, and it’s shocking that Accor allows such incidents to occur. Racism, lies, and a lack of basic hospitality have no place in the industry. If I could, I would escalate this matter to the authorities. Travelers, beware—this was my worst hotel experience ever. Avoid this chain and spare yourself the distress of being treated unfairly.

Dear Nehabhasin22, the team member who served you at the bar, only highlighted that the bottle of coke – a 200ml mini-coke - that you have requested was a drink mixer, opposed to the regular bottle of coke - 330ml, advertised in the bar menu and that you have been subsequently served is today, the one currently sold for general consumption. I also would like to reiterate, as my team does to every guest staying in our hotel and wishing to store luggage overnight, that we have a quite limited space for luggage storage, which means that we can only store luggage for a same day collection. I was quite surprised to learn, following your recent stay in late December and the comments that you have made in this forum, vowing never to return, that you have now returned to the hotel again in early January and have raised no concerns to either myself, or a member of my management team. I was extremely disappointed with your comments that you deemed a member of my team to be racist, which is not the case. I can assure you that the team here in no way are racist and I take great pride in the diverse multi-cultural team that works here at Novotel London Paddington. With kind regards, Sharon Thandi.

An excellent stay!

Tripadvisor 评级 5.0/5

Owen S 家庭住宿 - 经 TripAdvisor 认证的评论

We thoroughly enjoyed our stay. Rooms and hotel quality were excellent, service was always accommodating and with a smile. Location suited exactly for what we were doing. Arguably the best Novotel we have stayed at! Thank you

Dear Owen S, Many thanks for your kind review. We are all delighted to learn that you and your family have enjoyed your stay with us. Looking forward to welcoming you again soon - Kind regards, Paulo Bernini - Operations Manager.

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其他网络用户评价我们的酒店

  • 1,469 评论 9.6/10 位置
  • 1,744 评论 5.5/10 房间
  • 1,521 评论 8.5/10 服务
  • 26 评论 6.9/10 上网
  • 790 评论 8.5/10 早餐
  • 627 评论 5.9/10 清洁度
  • 308 评论 5/10 性价比
  • 299 评论 7/10 游泳池

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