伦敦帕丁顿美居酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 1,097 评论

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描述

酒店其他优惠

  • 获得"绿钥匙"认证的四星级环保酒店

  • 紧邻帕丁顿站,乘火车 15 分钟即可到达希思罗机场

  • 24 小时健身房、意大利美式餐厅、备受欢迎的酒吧、免费无线网络和空调

  • 步行 5 分钟即可抵达全市最大的皇家公园--海德公园

  • 设施齐全的会议室,最多可容纳 40 人

我们的客房

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酒店位置

伦敦帕丁顿美居酒店

144 Praed Street, 帕丁顿
W2 1HU 伦敦
英国

GPS:51.516334, -0.174869

抵达和交通

酒店服务

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酒店内
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

FRANKIE AND BENNY S

Frankie & Benny's 餐厅从早上 7 点开始营业,确保客人可在忙碌的城市苏醒之前享用早餐。在一天结束时,餐厅还将为客人提供精致的晚餐。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.1/5  1,097 评论

TripAdvisor 评级  3.7/5  2,528 评论

Very accommodating

Tripadvisor 评级 5.0/5

Compass670592 经 TripAdvisor 认证的评论

The reception team were first class. They accommodated us brilliantly. Big shout out for Nipsia and Zach who managed to sort out our booking and had 3 rooms close to each other which suited our needs. Ahmed on the door was also great and he made sure our luggage was safe and secure. Hope your managers know what a great team they have at this branch in Paddington.

Dear Compass670592, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our reception team, particularly Nipsia and Zach, were able to assist you effectively and arrange accommodations that met your needs. It is also wonderful to know that Ahmed provided you with excellent service regarding your luggage. We appreciate your acknowledgment of our staff's efforts and will certainly pass on your compliments to them. We look forward to welcoming you back in the future. Kind Regards Abdul Rahimi

Exceptional Service by Abdul – A True Asset to Mercure Paddington and the IHG Brand

Tripadvisor 评级 5.0/5

Charo T 经 TripAdvisor 认证的评论

We recently faced a frustrating situation with our travel agent, who booked us the wrong room category not once, but twice first in another hotel and again at Mercure Paddington. I had personally chosen this hotel because it’s part of the IHG group, which I trust for its quality and consistency. Unfortunately, upon check-in, we discovered that our reservation was for a twin bed room instead of the twin room (two single beds) we had requested. The room was also very small, and since we were staying for five nights, it wasn’t suitable for us to work and rest comfortably. While we were speaking with our agent, Abdul at the front desk overheard our concern and immediately approached us with genuine care. After understanding the situation, he checked with the reservations team to see what could be done. Within minutes, he returned with a solution he arranged for us to move to their sister property, Mercure Hyde Park, into a double-bed room that was more spacious and comfortable for our stay. Thanks to Abdul, what started as a stressful check-in turned into a pleasant experience. His professionalism, empathy, and quick action truly reflect the values of the IHG brand. We are sincerely grateful for his help and would highly recommend Mercure Paddington because of the outstanding service he provided.

Dear Charot, Thank you for your kind review. We are delighted to hear that Abdul was able to assist and turn your experience into a positive one. Your appreciation means a great deal to us, and we will be sure to share your lovely feedback with him. We are proud to have team members like Abdul who represent our values so well. We hope to welcome you back to Mercure Paddington or one of our sister hotels soon. Kind Regards Mercure London Paddington

Good location hotel with small rooms

Tripadvisor 评级 3.0/5

dordor-Sin 经 TripAdvisor 认证的评论

Good location hotel next to Paddington station. Hotel nearby has a hop on & hop off bus stop too. However, hotel entrance has steps so can be challenging with heavy luggage although usually hotel guy is there to assist. As usual in London, rooms are small and only a tiny fridge, and being an Accorplus Platinum member in the UK, there are no elite benefits like daily breakfast and room upgrade. Free breakfast only on weekends.

Dear Dordor-Sin Thank you for taking the time to share your feedback following your recent stay with us. We're pleased to hear that you appreciated our convenient location near Paddington Station and the nearby hop-on, hop-off bus stop, which makes exploring London so much easier. We're also glad our team was available to assist you with your luggage at the entrance. We understand your concerns regarding the entrance steps and room size as is common in many central London properties space can be limited but we are always looking at ways to improve guest comfort. Regarding the Accor Plus Platinum benefits we regret any disappointment caused. Benefits may vary by region and we understand how important these perks are to our loyal members. We appreciate your feedback and will ensure it is shared with the appropriate teams. Thank you once again for your comments and we hope to welcome you back for an even more enjoyable experience in the future. Kind Regards Abdul Rahimi

Basic but ok quality. Staff are good.

Tripadvisor 评级 4.0/5

Matt J 经 TripAdvisor 认证的评论

Great location. Room I booked was small but quiet. London hotels are expensive! No breakfast available after the closure of the restaurant they used and which was adjacent. There are loads of places nearby though. Staff are friendly and helpful.

Dear Matt, Thank you for the great review of our hotel we are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Abdul Rahimi

客户意见评级 4.5/5

Yi D. 情侣住宿 - 所有已确认评论

前台服务除了那个亚裔女服务员外其他人都非常好,有什么困难都帮助解决,客房服务员和门卫都非常好,特别那个罗马尼亚小伙子特别好,主动快速帮助提行李。

Dear D., Thank you for your feedback we are glad to hear you had a positive experience with our front desk team room attendants and doormen especially the Romanian staff member who stood out We are sorry to hear one part of your experience didn't meet expectations and will look into it we appreciate your comments and hope to welcome you again soon. Kind Regards Abdul Rahimi

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,318 评论 9.6/10 位置
  • 1,425 评论 5.4/10 房间
  • 1,362 评论 9/10 服务
  • 18 评论 8.8/10 上网
  • 914 评论 2.7/10 舒适度
  • 436 评论 6.8/10 清洁度
  • 238 评论 6.1/10 早餐
  • 205 评论 3/10 设施

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