The Sebel Melbourne Docklands

The Sebel Melbourne Docklands bintang 4,5

Catatan tamu Avis (Peringkat ALL) 4.2/5 375 ulasan

Hotel yang disetujui ALLSAFE

The Sebel Melbourne Docklands
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Deskripsi

Keistimewaan hotel

Menawarkan kebebasan ruang tamu di apartemen hebat berperabot lengkap bagi tamu bisnis dan liburan, sebagian besar dengan balkon pribadi. Membaurkan nuansa tepi pelabuhan dan keanggunan pusat kota serta kenyamanan resor modern tanpa cela.

Akomodasi kami

All sophisticated apartments at the hotel come with a spacious lounge, fully equipped kitchen and dining area. They also feature well-appointed bathrooms, air conditioning, laundry, many with private balconies. All roooms are serviced daily.

Lokasi hotel

The Sebel Melbourne Docklands

Cnr Aquitania Way And Marmion Pl
3008 DOCKLANDS
Australia

Faks: +61 3 9641 7599

  • SKY BUS:  Docklands Docklands

  • CENTRAL PIER - STOP D2:  Tram Numbers 86, CENTRAL PIER - STOP D2

  • Dengan pesawat

    MELBOURNE TULLAMARINE AIRPORT Pada 21km / 13 mil

  • Dengan kapal

    SOUTHBANK TERMINAL Pada 2km / 1 mil

  • Dengan helikopter

    MELBOURNE HELIPAD Pada 0km / 0 mil

  • Dengan mobil

    TULLAMARINE FREEWAY Pada 2km / 1 mil

  • Dengan kereta

    SPENCER ST STATION Pada 1km / 1 mil

GPS:-37.813809, 144.942245

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Hotel bisa diakses kursi roda
  • Kesehatan
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat

Capri Café & Lounge Foto non-kontrak

Menyajikan hidangan unik dengan sentuhan modern Australia dan Asia, Capri Café & Lounge menawarkan suasana yang hangat dengan beragam hal mulai dari kopi hingga sarapan dan santap siang.

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The Sebel Melbourne Docklands

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Peringkat ALL  4.2/5  375 ulasan

Peringkat TripAdvisor  4.0/5  918 ulasan

Very Average

Catatan Tripadvisor 3.0/5

Beemnz Ulasan TripAdvisor tersertifikasi

The stay at the Sebel Hotel in Docklands wasn't bad, but it wasn't good either. The room was only ready for after 3pm which is quite late and staff seemed to be under pressure to turn rooms around. Being a Gold Accor member, I usually get offered a nicer room within the same or next room category, but seemed to get just the standard room on a lower floor. The apartment was OK, but quite dated and some of the furniture had rips and tears and the kitchenware was minimal and unmatched. Being lower down, meant it was a bit darker and noisier with street activity. There was no instruction booklet or hotel info provided, so when the aircon wasn't working, we had no idea how to check it or contact reception. The room cleaning was very slow, and often after a day out, we'd get home around 3 or 4pm to find that it hadn't been done yet. The room also wasn't vacuumed once during our stay and used items like coffee, milk and dish soap weren't replaced. No coffee plunger was provided, but we managed to get one from reception. The hotel is well located close to the Docklands waterfront and the major tram routes.

Dear Beem, Thank you for taking the time to share your experience. You are right, and the check-in time now is 3 pm as we have been suffering the labour shortage since late last year. We are glad to see you enjoyed the location and got the coffee plunger from the reception. We are looking forward to welcoming you again and will try our best to allocate you to a higher floor. Regards, Jamie Wei

Ok, facilities were disappointing.

Catatan Tripadvisor 3.0/5

lbyr18 Bisnis - Ulasan TripAdvisor tersertifikasi

The room was great, as you'd expect from a Sebel. The most disappointing part was the gym and pool. I believed it was part of the hotel, but it is in an adjoining residential Sebel block. This meant that there is quite a laborious process to use the pool - taking 15 minutes including being escorted outside to a concierge in another building, leaving ID and collecting afterwards. Not really worth it for a 25 min swim - I would have used the gym but I had to go though the same process and an additional induction. Onsite café didn't open until 7:30 so was difficult to get coffee/breakfast before the day starts.

Hi Ibry18. Great news! All the hotel facilities, including the Pool and Gym, have been back to regular operation since April 2022 We will ensure your next stay will be better than the previous one. Regards, Jamie Wei

A great place to stay

Catatan Tripadvisor 4.0/5

Rosscoe3010 Ulasan TripAdvisor tersertifikasi

Having to stay in Melbourne during the current Covid 19 restrictions was a concern for us from a rural area of Victoria. No need to worry. The Sebel Melbourne Docklands had all the the necessary precautions in place and we were very happy to that end. Well done Sebel Melbourne Docklands.

Thank you, Rossecoe3010, for sharing your great experience at the Sebel Docklands. Regards, Jamie Wei General Manager

Recent Business Trip

Catatan Tripadvisor 4.0/5

adcconsultants2019 Bisnis - Ulasan TripAdvisor tersertifikasi

This was my second stay, the first was less than ideal! However this time it was sensational. Ms. Jennifer Lee made my check-in, welcome and entire stay one of the best experiences I have ever had. My only suggestion is for the Capri café to open a little earlier to meet the demands of business travel.

Hi there, It was nice to hear you are happy with your stay at the Sebel Docklands. Yes, Jennifer is our front office team leader and always goes the extra mile for customers and the team. We are discussing with the restaurant team to open breakfast half-hour earlier, and it will start very soon. Thank you again for pointing this out and helping us to be better. We are looking forward to welcoming you in the future. Jamie Wei General manager

Good Stay at Docklands

Catatan Tripadvisor 4.0/5

Rosscoe3010 Ulasan TripAdvisor tersertifikasi

Another good stay at the Sebel Melbourne Docklands. The staff are very attentive to our needs and requirements. Could not fault any nature of the stay. The room had a great view and was well laid out with kitchenette and two bedrooms and lounge.

Dear Ross, We very much appreciate your comments regarding your stay. I am delighted to hear that you enjoyed staying at The Sebel Melbourne Docklands, positively highlighting the service you received. We look forward to welcoming you back soon. Kind regards, Brandy Wang Hotel Operations Manager

Will not return

Catatan Tripadvisor 1.0/5

439lionelg Ulasan TripAdvisor tersertifikasi

Never leave a review normally and have had mostly positive experiences with Accor, Was accosted by security, dirty room, less than helpful staff, and too many other disappoints to include in 200 characters

Good Location

Catatan Tripadvisor 3.0/5

Adele C Ulasan TripAdvisor tersertifikasi

We booked at The Sebel for a inner city (mid week) stay. we found the staff to be most helpful and accommodating but the facilities are a bit tired and worn and the place could do with a good paint (and preferably not purple!) as the corridors are quite dark. While it was advertised as having kitchen facilities the bare minimum was provided, no cooking utensils, one saucepan and a sandwich maker was all that was provided. We only had breakfast in the room (had brought our own) so the lack of kitchen supplies wasn't a problem for us but might be if you planned to cook. We only received one towel each, no hand towels or face washers and the smallest packet of soap I've ever seen. I did ask for more pillows and the staff were most obliging but should you have to ask for basics like hand-towels?

Convenience

Catatan Tripadvisor 4.0/5

Expedition524048 Ulasan TripAdvisor tersertifikasi

Suitable apartment in a reasonable location with adequate local shopping and eating facilities. Rooms are quirky if without a balcony. Evening in house eating is limited depending what day of the week it is.

Dear Expedition524048, Many thanks for your feedback regarding your Sebel experience. We are glad to hear you had a pleasant stay with us. It is true that some of our apartments have an odd lay out, however they all have the same equipment and facilities. Our restaurant Capri Café is open 7 days a week for breakfast and lunch only but we are very fortunate to have a good choice of restaurants around us. We look forward to seeing you again soon Warm regards Florence Hairie

good location

Catatan Tripadvisor 4.0/5

goforpace Keluarga - Ulasan TripAdvisor tersertifikasi

The service from staff excellent, however would have thought for 3 night stay would have got a change of towels. Rooms made up as requested. Could use a better quality garbage bag not very hardy. No problem with parking

Dear goforpace, Thank you for your review and for mentioning our friendly staff. Apartments at The Sebel receive a daily service whereas the Sebel Residences are only serviced once a week. If you stayed at the Residences, that might be why your apartment was not serviced. I do apologize if you stayed at the Sebel and the Housekeeping team missed your room. We hope you will visit us again soon Kind regards Florence Hairie

Sebel Docklands

Catatan Tripadvisor 5.0/5

James C Friends getaway - Ulasan TripAdvisor tersertifikasi

Great stay, Apartment was clean and we enjoyed all the facilities including gym pool and sauna.The Hotel is well located next to the City but also near the water with some good restaurants and cafes near by.

Dear James C, It’s fantastic to read you enjoyed all aspects of your stay. We hope you will visit us again for another awesome experience! Kindest regards Florence Hairie

Great experience!

Catatan Tripadvisor 5.0/5

Margaret K Friends getaway - Ulasan TripAdvisor tersertifikasi

Lots of highlights. Biggie for me was the lap pool which actually was a genuine 25 m lap pool and not a pretend one. My friend who was travelling with me was ikewise impressed with the quality of the gym equipment. We really enjoyed the breakfasts at Cafe Capri and were sorry it wasn't open more frequently at night. While all the staff were really good, a special pat on the back needs to go to the cafe staff. The daily room service - we were there for a week - was much appreciated. An obvious bonus is the property's location in the free tram zone with very easy access to the closest tram stop. We both would definitely stay there again. Only reason the sleep quality got one less star was that there was a bit of nuisance value late night and early morning noise plus smokers on a balcony somewhere!

Dear Margaret K, We are delighted to hear that you thoroughly enjoyed all aspects of your stay with us! rest assured your praises have been shared with the Capri Team. We appreciate your review and we hope you will come back and visit us again soon. Many thanks and kind regards Florence Hairie

Elton John Trip

Catatan Tripadvisor 4.0/5

G1086PEstephena Couples - Ulasan TripAdvisor tersertifikasi

My wife and I enjoyed our stay at the Sebel. We laved the location and the beautiful water view. It was close to trams & other public transport. Also close to Etihad Stadium. The room was clean and had good modern facilities. Enjoyed a swim in the pool and a relax in the spa.

Many thanks for your kind review Stephen A; we are delighted to hear you enjoyed your stay with us. We can’t agree more: the water view is beautiful. It’s easy to forget we are in the city! We hope you will visit us again soon Kind regards Florence Hairie

A great stay

Catatan Tripadvisor 5.0/5

Steve D Couples - Ulasan TripAdvisor tersertifikasi

A really great stay at the Sebel, Docklands. There is obviously lots of hotels to choice from in Melbourne and we were really pleased with our decision. The hotel is in a great location, we enjoyed going into Melbourne CBD, but enjoyed going back to Docklands for the evening. Good customer service. The Café has a limited menu, however well priced and the food is fine. The free trams are two minutes walk from the hotel which is ideal. If you want to go on the bus tours, stops again near the hotel. Perfect.

Dear Steve D, We are so thrilled that you loved your stay with us and rated us with 5*! This means a lot to us. Thank you for mentioning our friendly staff and our Capri Café. And our location is indeed really convenient, quiet but so close to everything. We hope to see you again soon for another memorable stay Many thanks and kind regards Florence Hairie

Aircon u/s

Catatan Tripadvisor 4.0/5

anthonysacre Bisnis - Ulasan TripAdvisor tersertifikasi

Room was good as always. Only issue was that the air conditioner in the bedroom did not work at all. Room was either 505 507 or 509. Need bigger bins or at least extra bin bags as this is a self catering room. Nowhere to dispose of packages and rubbish from cooking etc.

Dear anthonysacre, We thank you for your regular patronage at the Sebel Melbourne Docklands and for taking the time to post a review. We are glad that this time again you enjoyed your stay with us, although I am sorry you had some problem with the A/C. Please, always feel free to contact us for any assistance you may need, we will be happy to help. The rubbish chutes are located on each floor near the rooms ending…16, but we can also give you some extra bin liners, we will have this organised for you for your next stays. We look forward to seeing you soon. Kind regards Florence Hairie

Lovely Location

Catatan Tripadvisor 4.0/5

Road17376457047 Couples - Ulasan TripAdvisor tersertifikasi

This was a great location close to tram and Marvel stadium Beautiful Harbour views, on request. Comfortable, clean, well presented. Beautiful towels. We were not happy with check in as I had requested early check in with flight times from Perth but we could not get our room until 2.00pm. We left our luggage there and was told we would get a call as soon as a room was available. After walking the streets of Melbourne for over 6 hours after not having any sleep over night due to flying we went back to the hotel and thankfully our room was ready. However, we had not had a call to say the room was ready as promised. Very disappointing. We found the front desk staff not as pleasant and helpful as expected.

Dear Road17376457047, Thank you for taking the time to pass on your feedback regarding your stay at Sebel Melbourne Docklands. We are truly pleased to hear you found our apartments clean and comfortable. And some do have a magnificent view on the harbour! I am very sorry though if our Reception team let you down. We are happy to let our guests check in early, but it is subject to availability, and not always possible in periods of high occupancy. However, the team should have called you as soon as the room was ready as promised. I do apologize for the inconvenience and disappointment caused. We do hope you will consider staying with us again so we can serve you better this time Kind regards Florence Hairie

Dawn

Catatan Tripadvisor 4.0/5

dawnjordan Bisnis - Ulasan TripAdvisor tersertifikasi

Great property, in good location easy access to airport by taxi/uber/car and free trams to the city and Southbank. Friendly and helpful staff in all areas. Only reason for not giving "excellent" is the restaurant isn't open every night and the menu is very limited.

Dear dawnjordan, Many thanks for your review regarding your stay with us, we are delighted to hear you enjoyed the convenience of our location and the friendliness of our staff. Our restaurant is currently open 7 days for breakfast and lunch but closed for dinner from Sunday to Wednesday. I do apologize if this somehow tarnished your experience. Whilst not as convenient as “in-house”, there is a good choice of restaurants around us. We hope to see you again soon Warm regards Florence Hairie

Aging a little

Catatan Tripadvisor 3.0/5

leahvalentine Keluarga - Ulasan TripAdvisor tersertifikasi

Just love this property but it is starting to look a little shabby. Always clean, staff are always friendly and helpful and love the location. $10 - $20 anywhere in cabs around Melbourne. Or walk. Will definitely stay again but it could use a spruce up.

Dear leahvalentine, Thank you for your patronage and for sharing your feedback. We are very pleased that you enjoyed the convenience of our location as well as the comfort and cleanliness of our apartments. Thank you also for mentioning our friendly staff, your praise has been shared with them. I am sorry though if you found the property aging. We are currently looking at doing some soft upgrade to refresh our rooms. We hope to see you again very soon Kind regards Florence Hairie

More than I expected

Catatan Tripadvisor 5.0/5

Sandra J Bisnis - Ulasan TripAdvisor tersertifikasi

When I walked into my room it was way more than I expected. It was like an apartment rather than a hotel room. It was clean, warm, and welcoming. The decor was well done to make it feel like a home away from home. I thoroughly enjoyed my stay.

Dear Sandra J, Thank you so much for taking the time to share this lovely feedback regarding your stay with us. It’s so nice to read you enjoyed the comfort of our fully equipped apartments. We look forward to seeing you again soon Kind regards Florence Hairie

Wish I Stayed Longer!

Catatan Tripadvisor 5.0/5

Steve A Solo travel - Ulasan TripAdvisor tersertifikasi

From the beautifully presented lobby to the well appointed and located rooms, the Sebel Docklands was a pleasure to stay in. It is close to Marvel Stadium, Southern Cross Train Station, the airport Skybus and all of Docklands' attractions. I stayed in a one bedroom water view apartment which was spacious, had a fully equipped kitchen and a lovely balcony looking out over the waters of Docklands. The room was quiet and the bed was very comfortable. There were a couple of minor details with the layout that weren't as convenient or as practical as they could have been (this is room 503 if layouts vary). For example, to use the bathroom at night, you had to leave the bedroom, go through the living area, around the dining table and into the bathroom. Inside the bathroom, the toilet roll holder was positioned in a place that probably nobody could reach while on the toilet and when you open the shower door to get your towel, the door opens in front of the towel rail. These were minor issues but not very well thought through in the original room design. I loved the room, the proximity to Marvel Stadium, the convenient car park on site ($30 per night) and the breakfast at Capri cafe was potentially the best hotel breakfast I've ever had. It was a shame that the accompanying coffee was weak and lukewarm. I only had coffee once so I hope this wasn't the normal experience. It seemed greatly at odds with the quality of the food. I'll certainly be back. Hopefully with the whole family in a two bedroom apartment later in the year.

Dear Steve A, Many thanks for this wonderful and detailed feedback, we are so glad you enjoyed all aspects of your stay. It’s true that although they have great features, some of our apartments do have an odd layout, I am glad this did not affect your experience. I do apologize if the coffee let you down, we usually have good feedback about it, it’s a shame yours was not up to standards. I really hope you can come back and try again. We hope to see you and your family very soon Warm regards Florence Hairie

Great base to explore Melbourne

Catatan Tripadvisor 4.0/5

Sarah C Bisnis - Ulasan TripAdvisor tersertifikasi

The Sebel Docklands was in a great location close to the free tram network to allow easy access to CBD. Waterfront location and great little cafe for breakfast. A few places around for dinner but easy tram access to explore more dining options or eat in your apartment.

Dear Sarah C, Thank you so much for your review. We are glad you enjoyed our great location: not quite in the CBD and yet so close to everything! And it’s true that our apartments with their kitchen facilities, give you the option to prepare your own meals and have a cosy night in. We hope to see you again soon Kind regards Florence Hairie

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