Mantra on Little Bourke - Melbourne bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 1.238 ulasan

Mantra on Little Bourke - Melbourne - Image 1
Mantra on Little Bourke - Melbourne - Image 2
Mantra on Little Bourke - Melbourne - Image 3
Mantra on Little Bourke - Melbourne - Image 4
471 Little Bourke Street, 3000 MELBOURNE, Australia

Deskripsi

Keistimewaan hotel

  • Terletak di jantung CBD yang tenang, di samping gedung pengadilan yang bersejarah

  • Kamar berperabot lengkap dengan dimensi kamar yang besar

  • Dekat ke Crown Casino & Melbourne Convention Centre

  • Alibi Kitchen & Bar di hotel. Layanan kamar 24 jam

  • Pusat Kebugaran dan Sauna di Hotel

Akomodasi kami

Lokasi hotel

Mantra on Little Bourke - Melbourne

471 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.814487, 144.959042

Telepon
Fax +61 3 9642 3822

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Properti 100% Bebas Rokok
Di dekat properti
  • Parkir

ALIBI KITCHEN AND BAR

Alibi Kitchen & Bar menawarkan pengalaman bersantap kontemporer yang santai. Sarapan prasmanan, makan siang dan malam a la carte yang menyajikan masakan Australia modern dalam suasana bersahabat.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.5/5  1.238 ulasan

Peringkat TripAdvisor  4.3/5  3.064 ulasan

Sertifikat keunggulan 2025

Well positioned well appointed friendly staff - a perfect place to stay in Melbourne

Catatan Tripadvisor 5.0/5

jeanmF7411WU Ulasan TripAdvisor tersertifikasi

We can't say enough good things about this hotel. The room was very spacious with a kitchenette, living area with large flat screen tv and separate bedroom area and well appointed bathroom with lovely products. Towels were replaced daily and bins emptied. Everything was spotless and the bed was very comfortable. The staff were all very friendly and helpful especially when my husband had to be taken to hospital in the middle of our last night there. The young man on duty rang for an ambulance and stayed with us until it arrived and I was assured that I could remain in the same room for as long as necessary. The staff constantly checked to see if they could be of any assistance and their considerate behaviour made a very difficult situation a bit more bearable. We would recommend this hotel to anyone wanting a comfortable stay in the heart of Melbourne yet in a quiet part of the city centre and we would definitely stay there again if we go back to Melbourne.

Great Location, Clean Facilities, but Reception Service Was Disappointing

Catatan Tripadvisor 2.0/5

hjahim Bisnis - Ulasan TripAdvisor tersertifikasi

• Location: Excellent. In the heart of Melbourne’s CBD, close to tram lines, restaurants, cafés, and the courts, which makes the area feel safe. • Room: Quiet and functional. The design is utilitarian, but the cleanliness stood out. The shower stall is very small (I honestly don’t know how someone twice my size would fit), but credit to the housekeeping team — the glass walls and doors were kept spotless and streak-free throughout my stay. • Check-in: Underwhelming. As part of the Accor Hotel Group, I expected warmth and hospitality, but the receptionist was task-driven and impersonal. He even interrupted my check-in to discuss another guest’s TV issue, which felt unprofessional. • Checkout: Extremely unpleasant. I was asked to make an additional payment, despite showing proof from my bank account that the charge had gone through. The staff member (Kirtika) first called it a “holding” fee, then said it wasn’t showing in the system and blamed a “glitch.” For a reservation made over 30 days earlier, this excuse is unacceptable. It left me feeling that either the system or the service staff were not being transparent — and as an Accor member, I find this very disappointing. • Overall: While the location and housekeeping are commendable, the service at reception fell far below expectations. Check-in lacked warmth, and checkout left a sour final impression. Accor needs to address the professionalism and consistency of front-desk staff at this property. Finally, I was surprised to see this property listed with a Traveler’s Choice 2025 award on TripAdvisor. Based on my experience, especially with the professionalism of the reception staff, this recognition feels undeserved. Until service standards improve, I believe this claim should be reconsidered. I will be following up to Accor about this

Dear Hjahim, Thank you for taking the time to share such detailed feedback following your recent stay. While I am pleased to hear you enjoyed our central location and appreciated the cleanliness of our facilities, I am truly sorry that your experience at reception fell short of expectations. Your comments regarding both check-in and check-out are concerning, and I sincerely apologise for the lack of warmth, professionalism, and clarity you encountered. This is not reflective of the standards we strive to uphold as part of the Accor family. Please be assured I will be addressing your feedback directly with the team to ensure consistency, accuracy, and genuine hospitality in all guest interactions. We greatly value your loyalty as an Accor member, and I regret that we did not provide the seamless and welcoming experience you deserve. I would very much appreciate the opportunity to connect with you directly to restore your confidence in our service. Should you wish, please reach out to me at james.david@accor.com. Thank you again for recognising our housekeeping and location. I hope we may have the chance to welcome you back in the future and provide you with a much-improved stay. Warm regards, James David General Manager

Catatan tamu Avis 3.0/5

Dewi A. Keluarga - Ulasan terverifikasi ALL

When I arrive in Mantra on Little Bourke Street, we do not like the location because the road is very steep. On the first night, we were leaving hotel is around 4.00 am since we have tour to Mt Buller. We were expecting, when we arrived in the hotel , the room would be clean BUT 'IT IS NOT' ,so we are very disappointed. It means that the hotel did not keep the promise to do the cleaning service everyday

Dear Dewi, Thank you for taking the time to share your feedback regarding your recent stay at Mantra on Little Bourke. We are sincerely sorry to hear that the location of our hotel was not suitable for your preference due to the steepness of the street. We also apologise that your room was not serviced as expected. Please be assured that we take this matter seriously and will review our housekeeping procedures to ensure that rooms are cleaned as per the service schedule. Once again, we apologise for the inconvenience caused during your stay. We hope to have another opportunity to welcome you back in the future and provide you with a better experience. Sincerely, Adi

Average experience, due to room allocation.

Catatan Tripadvisor 3.0/5

Michelle C Friends getaway - Ulasan TripAdvisor tersertifikasi

Booked 5 nights in a double queen room. Very spacious room 101. Unfortunately it was a dark, cold room. Had to request extra blankets and a heater. It is situated above the delivery dock. Extremely noisy around 7am each morning. No chance of sleeping in. A bit disappointing as we were here for 5 nights. Central location was a bonus. The room was disappointing hence only 3 stars.

Dear Michelle, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to hear that you enjoyed our central location and the spaciousness of your room. I am, however, very sorry to learn that your overall experience was impacted by the room allocation. I completely understand how disappointing it must have been to experience noise in the morning and to feel the room was colder than expected, particularly during a longer five-night stay. This is not the lasting impression we want to leave with our guests. Your comments have been shared with my team, and we will review both the allocation of this room and options to minimise external noise and improve comfort. Please do not hesitate to contact me directly should you consider returning, as I would like to personally ensure a more enjoyable stay for you. Thank you again for your constructive feedback, which helps us to improve. Warm regards, James David General Manager

Happy busy weekend away

Catatan Tripadvisor 4.0/5

S8210GGdavidm Ulasan TripAdvisor tersertifikasi

Travelled from interstate with family of 2 seniors, 3 adults and 2 young kids. Good size rooms for 3 adults or 2 adults and 2 kids. Excellent breakfast. Convenient location and fairly quiet. Staff very helpful and courteous. Would stay there again

Dear David, Thank you for choosing to stay with us and for sharing your experience. I'm delighted to hear that your family found our rooms spacious and enjoyed the breakfast and convenient location. It's wonderful to know our team made your stay even more enjoyable. We look forward to welcoming you back on your next trip. Warm regards, James David General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 625 ulasan 9.4/10 Lokasi
  • 909 ulasan 8.4/10 Kamar
  • 681 ulasan 8.9/10 Pelayanan
  • 10 ulasan 5.6/10 Internet
  • 533 ulasan 8.9/10 Kenyamanan
  • 291 ulasan 7.5/10 Kebersihan
  • 138 ulasan 7/10 Sarapan
  • 92 ulasan 4.4/10 Makanan

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Semua hotel kami di MELBOURNE

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.