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Mercure Melbourne Therry Street 4 yıldız

Avis müşterileri puanı 4.1/5 3.091 görüş

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+ 9 Hizmetler
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Check in başlangıç saati: 14h00

Check out bitiş saati: 11h00

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Hizmetler ve pratik bilgiler
  • Kablosuz İnternet / İnternet Erişimi
  • Otopark
  • %100 sigara içilmeyen otel
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  • Resepsiyon günün 24 saati açıktır
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  • Oda servisi
İş hizmetleri
  • 1 Toplantı odası
  • Fotokopi/baskı hizmeti mevcuttur

Otelin konumu

Mercure Melbourne Therry Street

43 Therry Street
Victoria
3000 melbourne
australıa

Tel: +61396376666

Faks: (+61)3/96376677

Check in başlangıç saati: 14h00

Check out bitiş saati: 11h00

  • Free Tram Zone :  19, 57, 59 Queen Victoria Markets

  • Uçakla

    AVALON AIRPORT 56km / 34,8 mil mesafede

  • Uçakla

    MELBOURNE TULLAMARINE 22km / 13,67 mil mesafede

  • Uçakla

    TULLAMARINE AIRPORT 21km / 13,05 mil mesafede

  • Trenle

    FLINDERS STREET 2km / 1,24 mil mesafede

  • Trenle

    MELBOURNE CENTRAL 0,5km / 0,31 mil mesafede

  • Trenle

    SOUTHERN CROSS 2,2km / 1,37 mil mesafede

GPS :-37.807001, 144.960461

Konaklama olanaklarımız

The hotel offers 79 refurbished studio rooms with fully equipped kitchenettes that includes 2 hotplate stoves, microwave, fridge, crockery, cutlery, working desk, en-suite bathrooms and complimentary WiFi . Perfect for business and leisure travellers.

Toplantılarınız ve etkinlikleriniz

Toplantı odalarımız

  • Toplantı odalarının sayısı: 1

  • Maksimum büyüklük: 25

  • Maksimum kapasite: 35 kişi

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ALL Puanlama 4.1/5

3.091 görüş

tripadvisor

TripAdvisor Derecesi 3.5/5

572 görüş

Review of Safety Instructions and Guidlines

Tripadvisor puanı 3.0/5

sarahoJ6820DJ 20/04/2021 TripAdvisor onaylı yorum

The position of the hotel is fabulous. Poor safety and cleanliness are probably the two callouts. Room wasn't made up and the entrance and lifts could do with a clean. I couldn't see the fire safety plan. Unable to walk down the stairwell and forced down the lift in a fire evacuation.

Never again

Tripadvisor puanı 2.0/5

640accounts 20/04/2021 TripAdvisor onaylı yorum

Hard parking. Fire alarm at 4.30am. Room was dirty. No reception after 4.30pm. Wanted to watch the footy but the television did not have reception for channel 9. Initially the TV would not turn on. Never again!

Very disappointing

Tripadvisor puanı 2.0/5

pameladeza Business - 20/04/2021 TripAdvisor onaylı yorum

I couldnt believe I stayed at a Mercure branded hotel as it did not live up to its Mercure's standard. I stayed in room 914, and I thought I booked a very budget hotel as room had not toiletry, toilet's door broken and it didn't close properly, carpet had stains, the sofa was dirty and had stains, room had a terrible smell like someone had been smoking. I did request to change rooms however nothing was done about it. Got woken up at 4am with the fire alarm going off and we had to evacuate, next day didnt get any apologies, or any information on what had happened, nothing. Very poor poor service

Comfortable room in good location

Tripadvisor puanı 3.0/5

Scott R 09/03/2021 TripAdvisor onaylı yorum

This is a strange hotel with reception on the ground floor, car park in another street, rooms starting from the 9th floor with a long gloomy corridor to get to some rooms. Room was fine, standard hotel room with comfy bed. Reception was only open from 9am to 5pm which is very strange for a Mercure, even in the COVID world we are living in. Not sure what to do when checking out at 8am. Overall comfortable hotel, well priced for a city hotel, albeit a little strange.

DIRTY DIRTY DIRTY

Tripadvisor puanı 1.0/5

Garry038 09/03/2021 TripAdvisor onaylı yorum

I should have realised what the Hotel was like when I arrived at the front door. The footpath outside the hotel was dirty and I would say it has NEVER been swept with a broom or hosed down with a hose. The glass door and window were dirty with finger prints and dust. The same could be said for the tiny reception area, and especially the lift. Only 1 lift was working and that had a worn, tattered, scuffed and dirty floor. It all made me think ... oh boy where am I ... it all gave me the impression of entering a building of a slum. I dont mind the size or age of something, but they should be clean. I would say that maybe the floor was cleaned daily, but it all left the floors looking dirty after such a clean ... a good bit of elbow grease or steam clean would assist in cleaning

Needs an update

Tripadvisor puanı 2.0/5

Luc T 11/03/2020 TripAdvisor onaylı yorum

The hotel doesn't meet the standards of what is generally applicable for Accor Mercure hotels. No bar, no restaurant and unattractive building. Cleaning of the room not as it should be. Friendly staff.

hotel stay

Tripadvisor puanı 3.0/5

singapore024 09/02/2020 TripAdvisor onaylı yorum

staff were lovely. Hotel was not very clean. Breakfast was always cold. Position was good. Cant say that I would recommend or stay there again. Bathroom needed updating. Shower was awful. Forgot to replace towels on one day

Pleasant Stay over Christmas, 4th time here.

Tripadvisor puanı 4.0/5

Qi Hang C Family - 01/01/2020 TripAdvisor onaylı yorum

Always a pleasant stay in all Accor branded hotels, have been at Mercure Therry 4 times over the past 2 years, and am glad to say that the standard has always been maintained. Thank you all staff that work over the Christmas period and Happy New Year!

What a lovely review! Thank you Qi Hang for staying with us, we certainly work hard to help our guests have an enjoyable stay and appreciate your feedback that we will pass onto the team. We can't wait to welcome you back again :)

Great location in the city without being surrounded by the hustle bustle

Tripadvisor puanı 5.0/5

Jodie-Anne B Business - 24/10/2019 TripAdvisor onaylı yorum

We will return to this location again. Being close to the Queen Victoria market and a huge food bowl, you don't have to go far to eat. Having said that, the food in house is quite acceptable as well. We enjoyed the breakfast buffet and the extras menu was very reasonable in price. The staff were so friendly and very helpful, we really enjoyed our stay.

Close to everything

Tripadvisor puanı 5.0/5

twocookies Friends getaway - 07/09/2019 TripAdvisor onaylı yorum

Everything fine but the building crane outside the window (and outside the hotel’s remit) was lit up at night; had to draw the curtains to get sleep which is fine for those that do this ... but I like it natural ...

Great location

Tripadvisor puanı 5.0/5

Liz W Friends getaway - 06/09/2019 TripAdvisor onaylı yorum

Great location, close to free CBD trams, easy travelling to Rod Laver. Great value for money, rooms have a kitchenette with cooktop and microwave. We’ve been lucky enough to get great price in roll with buffet breakfast for $1

Welcome

Tripadvisor puanı 4.0/5

D7590CCjohnv Couples - 13/06/2019 TripAdvisor onaylı yorum

Great service at short notice. Very clean and comfortable and staff always helpful. Room spacious and well equipped. Warm and excellent beds. Ideal location for our visit and catch up with friends. Until next time thank you.

A very nice location if you love Market

Tripadvisor puanı 4.0/5

S QJ L Solo travel - 15/05/2019 TripAdvisor onaylı yorum

Right next to the landmark, Queen Victoria Market. Breakfast sorted! New Clothes needed. Perfect location and lots of places to look around. The room was not that big, but very decent, however normal wear and tear were shown. The service was great, lots of helpful tips from the staff. Will stay here again.

Dear S QJ L Thank you for your recent support and sharing your experience at Mercure Therry Street on TripAdvisor. It is always a pleasure to receive positive feedback from our guests and we are pleased to read that you enjoyed the most of what we have to offer. The team and I look forward to welcoming you back for more wonderful stays in the near future Kind Regards Samuel Sun General Manager

Old and basic

Tripadvisor puanı 3.0/5

Kathryn H Family - 09/05/2019 TripAdvisor onaylı yorum

Great location right on the tram stop and lots of options to eat close by. The staff were ok, we are accor members and the reception staff agreed to checking for an upgrade only when we asked- it would be nice if they honored the Accor brand and made the members feel special. Once in the room however there were really nice hand written notes welcoming us which was a nice touch. The hotel is old, bathrooms in both rooms small and old even in the room upgrade. The room itself was clean and modern and the bed was very comfortable. This hotel is good value for money as it isn't expensive to stay at, so its the usual you get what you pay for. It was fairly noisy and the fridge in the room made loud noises all night plus the people in the room next door. I am not sure if there are people who live in the hotel as it seemed like the couple next door may live there permanently and made lots of noise cooking throughout the night. I was only here for less than 24 hours so would stay here again if for a short period.

Dear Kathryn H Thank you for taking the time to share your recent experience at Mercure Melbourne Therry Street. We are sorry to read that your experience did not fully meet your expectations and your rest was disturbed by the noise from rooms next door, along with the minibar fridge in the room. I have personally asked our maintenance team to check that particular fridge and rectify any issues identified. Meanwhile, please accept our apologies for not being able to provide a quiet and comfortable stay. On the other hand, I am glad that you found our hotel is in a great location and good value for money. The team and I look forward to welcoming you back for a quieter and more comfortable stay in the near future Kind Regards Samuel Sun General Manager

Business Vista

Tripadvisor puanı 3.0/5

Resort10552832936 Business - 22/04/2019 TripAdvisor onaylı yorum

The Hotel was well located in Melbourne. Access to transport and local eateries. Very busy though with lots of compressed living all around in the high rise and lots of "international" people swarming everywhere. I could have been in Hong Kong. Hotel is feeling and looking a little worn. The food service was below par for this chain. Room service in the evening was mandatory as the restaurant was not open in the evening. The ood was never warm enough, when delivered. I had a lot of work to do after business hours and needed good quality food which I did not get. if I had time to go out to get my own food that may have been different, but I did not. Although, there were a lit of food delivery services available but I was not aware of the poor food service until after the fact.

Dear Resort10552832936 Thank you for taking the time to share your recent experience with us. I am sorry to read that the food service was below par. I have personally shared your feedback to our chef and F&B Manager who would like to extend their apologies to you. Please rest assured that this is not the common practice of the hotel and the issue raised has been addressed in order to prevent future recurrence. Thanks again for your feedback. It is our hope that we can have another opportunity to welcoming back Kind Regards Samuel Sun General Manager

felt so welcome

Tripadvisor puanı 5.0/5

NorthStar20735348080 Family - 02/04/2019 TripAdvisor onaylı yorum

there was a hand written note address to me which make me feel so welcoming.. nothing beats a heart felt hand written welcome note! and thanks to Joe at the desk who treats us like along lost friends thank you.. we will be back

Dear NorthStar20735348080 Thank you for sharing such kind words regarding your recent stay with us on TripAdvisor. At Mercure Therry Street, guests are the heart of everything we do. I totally agree with you that 'Nothing beats a heart felt hand written welcome note'. I have shared your compliments with the team, especially Joe who is pleased to know that he has been of assistance to you by providing a tailored customer services. Once again, thank you for sharing and we look forward to welcoming you back for more enjoyable stays in the near future. Kind Regards Samuel Sun General Manager

Property in Central Melbopurne close to Queen Victoria Markets

Tripadvisor puanı 3.0/5

158iaing Solo travel - 29/03/2019 TripAdvisor onaylı yorum

Limited street frontage compared to the nearby Isis, this hotel has a small reception desk with helpful friendly staff. The floors upstairs are long and narrow and locked in with vistas of neighbouring apartment blocks. I was luck to be at the far end with vistas of a street and natural light. Room was quite large with good appointments including kitchenette. Good linen and comfortable bed. Clean and fresh Restaurant was disappointing, sterile environment with no outside vistas. Food was average and low priced

Dear 158iaing Thank you for your recent support and share your experience with us on TripAdvisor. I am sorry to read that your experience did not fully meet your expectations. Please accept our apologies. I will share your feedback regarding the quality of the food to our F&B team and urge them to seek improvements. On the other hand, I am glad to hear that our team were helpful, friendly and have been of assistance to you during your stay. At Mercure, our guests are the heart of everything we do, therefore your comments will serve as a great encouragement to all of us. Thank you again for your feedback. It is our hope that we could have another opportunity to welcome you back in the future. Kind Regards Samuel Sun General Manager

Good location -- poor miantenance

Tripadvisor puanı 1.0/5

JRM D Business - 12/02/2019 TripAdvisor onaylı yorum

I was surprised on arrival to discover a grotty and gloomy entrance way to this fairly upscale hotel. It turned out that a large number of rooms are not for ordinary visitors but crammed with extra beds for long-term students. The decor and maintenance of rooms seems to suffer accordingly. While staff were unfailingly polite and helpful, the presence of mould in the shower cubicle, a running toilet (fixed the next day) and a light out in the ceiling suggests that there is work to be done by management and housekeeping.

Dear JRM D Thank you for your feedback. I am sorry that your experience did not meet your expectations. Please accept our apologies for not being able to provide a comfortable and satisfactory stay. Meanwhile, please allow me to clarify that we did have a group of international students staying with us for 7 days during their offshore stay trip, which, I believe, was what you saw during your stay. I have personally shared your comments regarding the general condition of the hotel, especially bathroom to our maintenance and housekeeping managers respectively and urged them to seek improvements in order to prevent future recurrence. Once again, please accept our apologies. It is our hope that we can have another opportunity to welcome you back in the future Kind Regards Samuel Sun General Manager

Lovely Welcome

Tripadvisor puanı 4.0/5

Culture66104543101 Couples - 26/01/2019 TripAdvisor onaylı yorum

Friendly staff at the front desk.Room was lovely and affored lots of extras, robe, slippers, toothbrush. The breakfast was brilliant, staff very friendly. The lift was right next to car parking.The parking was very tight for large cars.

Dear Culture66104543101 Thank you for your recent support and sharing your experience on TripAdvisor. We are pleased to read that you had a comfortable stay with us and enjoyed the most of what we have to offer. The team and I look forward to welcoming you back and trust your future stays will be as pleasant as this one Kind Regards Samuel Sun General Manager

Value for money but wont be back

Tripadvisor puanı 3.0/5

Kath D Business - 08/12/2018 TripAdvisor onaylı yorum

Upon arrival I requested parking and was informed they did not own the parking and shared it with others in the building. The instructions on the counter that it was in the street behind us were very vague. Room was clean but the shower had mould all over the tiles, i wonder how long since the walls had been scrubbed. After leaving for work the next day my parking ticked scanned at $49 which I paid and then phoned the hotel to ask why it was so expensive and the man on the desk told me there was nothing they could do about it as it was a private car park and they did not get any discount. When I went to check out on day two the lady on the desk asked if I had parked and handed me a discount voucher ticket of 30%. Why was I not informed on check in and why was I not informed when I phoned on the previous day to query the price. It seems to me the staff have no idea or there is something underhanded going on that they would not inform the guests!!!!! you can hear the guests on the floors above you walking around and TV's and talking through the walls. One thing, the hotel is good value for money if your on a budget, don't need parking and is in a good location, close to the markets and Chinatown!

Dear Kath D Thank you for taking the time to share your recent stay experience at Mercure Melbourne Therry Street. I am truly sorry to hear that you experienced a few issues before and during your stay, especially with the parking. I have personally shared your comments with the team and urged them to seek improvements immediately to prevent future recurrence. Meanwhile, please accept my apologies for not being able to provide a comfortable and satisfactory stay. Once again, thank you for your feedback. It is our hope that we could have another opportunity to welcoming back in the future Kind Regards Samuel Sun General Manager

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