Accessible to everything, close to CBD, and trams, good as budget hotel, parking space which was great, but with the room we stayed? not that clean - dirty underneath the bed, dusty, shower was linking - xxx

Look, the hotel was not the worst , but it also was not the best. My flight was delayed by 7 hours resulting me in arriving around midnight (i know this has nothing to do with the hotel). They held my room which was great, but when i got into the room, there were no towels, the Tv didn't work, the night manager told me i could only call between 9am to 3pm, i called regarding towels at midnight and his response was "i will get your towels, but only call between 9 and 3 please" which i thought was ridiculous considering it is a hotel, there should be someone ready to answer a phone call at all hours, and towels being a general thing for a hotel.... They also explained they did not have a house keeper on all the time due to COVID which is understandable but when Accor Hotels have the "All Safe" approval, its a bit hard to believe this is a "Allsafe" hotel when they don't have any house keepers. I stayed there for 5 days. Arrived Wednesday and left Monday. My room was only cleaned on Sunday, the day before leaving... (also so happens to be the average day people check out) so i am disappointed the room was cleaned once in a 5 day period. So in hindsight, the issues were: -No towels -tv did not work -no house keeping for cleanliness of rooms -reception did not like you calling after hours and told you to call between 9-3 if you had any issues. The bed itself was alright, if you just want a place to stay and expect no towels and very little customer service then this is the place for you! I however suggest you stay at the IBIS hotel down the street that has better service. I am disappointed that Mercure is apart of Accor Hotels, i have stayed at 2 Mercure's in the past and never had a good experience, to me this gives Accor a bad name.

We recently stayed for two nights. Very small room but we were reasonably comfortable. No food options was a big disappointment to us. Some may enjoy a small kitchenette but, on holidays, we were keen to eat at the hotel restaurant. For breakfast we went to the nearby Ibis (great!). All nearby restaurants were closed for dinner but in a ten minute walk up town we found many Asian-flavoured options. "Due to Covid" there was no servicing of the room. All in all, an "Okay" stay but, yeah nah, won't return. Pretty sure there may be better options.

We stayed here for 3 days. Position excellent, across from Queen Victoria Markets and all the yummy foods and coffee. The free tram literally at the door step. We were upgraded to a bigger corner room as we were celebrating my husband’s birthday. He was even given a lovely bottle of wine and sweater. Room was spotless all in all very very happy and would definitely recommend Mercure on Therry Street

Mercure at Therry is quite convenient as it is quite close to the QV market and a tram stop is within a few metres. Budget friendly and amenities are enough for quick trips. The staff were able to accommodate my early check in and late checkout, they are really helpful.