Mercure Welcome Melbourne bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 4.368 ulasan

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Deskripsi

Keistimewaan hotel

Dengan beragam fasilitas kemudahan, Mercure Welcome Melbourne berusaha menghadirkan suasana rumah bagi tamu, dgn layanan seperti akses WIFI di seluruh hotel, dry clean, akses bagi tamu berketerbatasan fisik, pengasuhan anak berbayar & penukaran mata uang.

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Lokasi hotel

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
Di dekat properti
  • Parkir

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Cari tahu selengkapnya

Peringkat ALL  3.9/5  4.368 ulasan

Peringkat TripAdvisor  3.5/5  4.914 ulasan

GREAT LOCATION!

Catatan Tripadvisor 4.0/5

lper3 Ulasan TripAdvisor tersertifikasi

A great place to call our home for a few days. Very well located, truly in the heart of Melbourne Shopping Area/ Restaurants/ Musuems and others. Public transport are at your doorstep. The hotel is fully secured after 10pm and front desk is attended 24 hrs. Staffs were friendly and very helpful. Our room was surprisingly quite spacious considering it’s quite an old building. No minibar but works well if you are staying for a few days and stock it up with what you need. Basic decor but works and the room is clean. Basic coffee/ tea provided. A few things that disrupted our sleep are from other guests on same floor banging the doors and coming back too happy from a few drinks hence voice was loud and some swearing past midnight. Our A/C was also quite noisy. As Accor members, we got an great members price.

Dear Thank you for your feedback. We're delighted to hear that you enjoyed your stay and found our location convenient. It's great to know our staff were friendly and helpful, and that you appreciated the spacious room and secure environment. We apologize for the disturbances you experienced from other guests and the noisy A/C. We'll address these issues to improve our guests' experience. As Accor members, we're glad you enjoyed the great members' price. We look forward to welcoming you back soon. Best regards, Alex Mihardja Executive Assistant

Great location and value B&B hotel

Catatan Tripadvisor 5.0/5

Catherine R Ulasan TripAdvisor tersertifikasi

Great stay here for our visit to Melbourne. Right beside Swanston Street on Little Bourke Street and the gate of Chinatown we couldn’t be more central. Walking everywhere was brilliant. Good value and as Accor member we got an upgrade for A$8 a night to a bigger executive room with a king bed. Breakfast was included in our booking and was delicious and set us up for the day. No restaurant in the hotel but the partner hotel next door has one. Would highly recommend for vfm and comfort.

Dear LismoreLady, Thank you for your wonderful feedback. We're thrilled to hear that you had a great stay with us and enjoyed our central location, value for money, and comfortable accommodations. It's fantastic that you were able to take advantage of the upgrade and enjoyed the delicious breakfast included in your booking. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Alex Mihardja Executive Assistant

worst customer service and haunted

Catatan Tripadvisor 1.0/5

loveinpeace Ulasan TripAdvisor tersertifikasi

i know this hotel from more than 20 years , but the last one i stayed was the worst and nightmare. i stayed for 5 days. on the first night the light and the tv on and off by themselves. i dont know its technical problem or haunted room ( room 1024), i couldn't sleep at all. the next morning i reported to the front desk and she said she will reported to manager and technical department, but unfortunately it still happened the tv on and off by themselves. I don't know if they fix it or not or the room is haunted. the second problem, i asked to clean the room from the first day and never happened, since i stayed there for 5 days just once been clean. that's absolutely unacceptable. eventho, i requested to front desk and the cleaner but they just ignored. This hotel 1000% unrecommended, very very disappointed.

Dear loveinpeace, We're deeply sorry for the inconveniences you faced during your stay. This is certainly not the experience we aim to provide. We'll investigate these issues thoroughly and take appropriate action to address them. Thank you for bringing this to our attention. Sincerely, Alex Mihardja Executive Assistant

Not recommended

Catatan Tripadvisor 2.0/5

James B Ulasan TripAdvisor tersertifikasi

Stay in a room on the 10th floor. Non-stop wind noise through the hallway and into the room. I had to run aircond constantly to reduce noise and therefore did not sleep very well. The beds and pillows were extremely uncomfortable and the walls are very thin and could hear every word the people in the next room were saying.

Dear C8280EMjamesb, Thank you for sharing your experience. We apologize for the noise disturbances and discomfort you encountered during your stay. We'll address these issues to ensure a better experience for our guests in the future. Sincerely, Alex Mihardja Executive Assistant

Everything was Excellent

Catatan Tripadvisor 5.0/5

KG2292 Friends getaway - Ulasan TripAdvisor tersertifikasi

I read the reviews for this hotel and was a little anxious prior to arrival, however, everything about my experience in the hotel was excellent. The staff in Reception were welcoming and helpful, the room was spotlessly clean and very comfortable, and breakfast was delicious. The hotel is centrally located and therefore close to public transport and major tourist attractions. I would not hesitate to recommend this hotel and would definitely stay here again.

Dear KG2292, Thank you for your glowing review. We're delighted to hear that you had an excellent experience at our hotel. Your kind words about our staff, cleanliness, comfort, and breakfast are truly appreciated. We're glad that our central location met your needs and that you would recommend us to others. We look forward to welcoming you back for another fantastic stay in the future. Sincerely, Alex Mihardja Executive Assistant

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 3.211 ulasan 9.6/10 Lokasi
  • 3.741 ulasan 5.5/10 Kamar
  • 2.953 ulasan 7.2/10 Pelayanan
  • 65 ulasan 6.4/10 Internet
  • 2.104 ulasan 2.9/10 Kenyamanan
  • 1.405 ulasan 6.8/10 Kebersihan
  • 801 ulasan 7.9/10 Sarapan
  • 736 ulasan 2.7/10 Fasilitas

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