Mercure Welcome Melbourne

Mercure Welcome Melbourne bintang 3

Catatan Tripadvisor 3.5/5 4.825 ulasan

Hotel yang disetujui ALLSAFE

Mercure Welcome Melbourne
Melihat pada peta

Deskripsi

Keistimewaan hotel

Dengan beragam fasilitas kemudahan, Mercure Welcome Melbourne berusaha menghadirkan suasana rumah bagi tamu, dgn layanan seperti akses WIFI di seluruh hotel, dry clean, akses bagi tamu berketerbatasan fisik, pengasuhan anak berbayar & penukaran mata uang.

Akomodasi kami

Pengunjung yang mencari akomodasi bergaya dan terjangkau di Melbourne tidak perlu mencari tempat lain. Dengan penataan berkelas dan kontemporer, kamar di Mercure Welcome Melbourne menawarkan segala yang dibutuhkan untuk menginap dengan nyaman. Tersedia dalam berbagai konfigurasi - termasuk opsi Superior dan Privilege - kamar tamu dilengkapi berbagai fasilitas kemudahan, termasuk TV dengan saluran kabel dan bayar-per-tayang, akses WIFI, meja kerja, minibar, dan kamar mandi dalam modern.

Lokasi hotel

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

Faks: +61 3 9663 7447

  • Skybus:  Southern Cross Station

  • CHAPEL STREET / TOORAK ROAD:  TRAM 8

  • MELBOURNE UNIVERSITY:  TRAM 3

  • ST KILDA BEACH AND ACLAND STREET:  TRAM 16

  • Dengan pesawat

    AVALON Pada 60km / 37 mil

  • Dengan pesawat

    MELBOURNE TULLAMARINE AIRPORT Pada 25km / 15,53 mil - Antar Jemput bayar

  • Dengan pesawat

    MELBOURNE TULLAMARINE AIRPORT Pada 25km / 15,63 mil - Antar Jemput bayar

  • Dengan kapal

    SPIRIT OF TASMANIA Pada 4,5km / 2,8 mil

  • Dengan kapal

    YARRA FERRY TERMINAL Pada 1,6km / 0,99 mil

  • Dengan helikopter

    MELBOURNE HELIPAD Pada 1,6km / 0,99 mil

  • Dengan mobil

    HUME HIGHWAY Pada 8km / 4,97 mil

  • Dengan mobil

    MONASH FREEWAY Pada 4,8km / 2,98 mil

  • Dengan mobil

    WESTGATE FREEEWAY Pada 6,4km / 3,98 mil

  • Dengan kereta

    FLINDERS STREET Pada 0,5km / 0,31 mil

  • Dengan kereta

    SOUTHERN CROSS STATION Pada 1,6km / 0,99 mil

GPS:-37.812801, 144.964508

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
Di properti
  • Antar-jemput
  • Restoran
  • Hotel bisa diakses kursi roda
  • Air conditioner
  • Wi-Fi
  • Sarapan
Di dekat properti
  • Parkir

Ulasan pelanggan kami untuk
Mercure Welcome Melbourne

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat TripAdvisor  3.5/5  4.825 ulasan

Great place to stay

Catatan Tripadvisor 5.0/5

kerriexx5 Ulasan TripAdvisor tersertifikasi

Great place to stay central to everything right in the middle of Chinatown great restaurants to choose from .. staff couldn’t have been any more helpful Rooms are on small side but clean and tidy bathroom …good shower water pressure best ever had in a hotel we will definitely be be back there

Dear Kerriexx5 Thank you so much for staying with us and for sharing your positive experience after staying with us recently. We are so pleased that you enjoyed all aspects of your stay with us and we look forward to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Executive Assistant

Not as good as in the past

Catatan Tripadvisor 3.0/5

Abbymac4 Ulasan TripAdvisor tersertifikasi

We have stayed many times. The last 2 times the beds have been very hard and even having a “topper” on ( which we had to ask for) didn’t help. The pillows also were awful. Also no room service, even though it was stated that we get room service every 3 days. We had to go to reception for toilet paper, clean towels and tea, coffee and milk. The bar has become pure gaming machines and the nice restaurant upstairs has gone. We probably won’t stay here again as we have become disappointed with it.

Dear Abbymac4, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we always find valuable. In regards to the servicing of the room only on the third day, this arrangement is only temporary and we are hoping that we would be back to the daily servicing sooner than later. Unfortunately Louden Kitchen is now only open for breakfast, however Eva's Bar and Restaurant, located on the adjacent Pullman Melbourne on Swanston (just above the Black Opal Tabaret) is open daily. You have indicated that you won’t be staying with us again and for that, I am really sorry. Sincerely, Alex Mihardja Executive Assistant

Great location

Catatan Tripadvisor 4.0/5

IsobelandDick Ulasan TripAdvisor tersertifikasi

Loved the location so close to all the facilities. Bourke street mall, China Town, Theatres and so much more. the trams stop at the door to go round the city. Have stayed here before and will stay her again next time I am in Melbourne.

Dear IsabelandDick, Thank you for returning to stay with us again on your recent trip to Melbourne. We truly appreciate your continuous patronage. We look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant

Mecure Melbourne Central

Catatan Tripadvisor 4.0/5

mcmasterclan Ulasan TripAdvisor tersertifikasi

The accommodation was nice. It wasn't what we were used to staying in but it was clean, tidy and the staff were pleasant, polite and helpful. We did not spend a lot of time in the rooms, we mainly just showered and slept in them.

Dear mcmasterclan, I just wanted to touch base with you to say thank you for taking the time out to leave feedback for us. Appreciate you highlighting positive aspects of your stay despite it's not the usual accommodation you used to staying in. We hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Executive Assistant

Central Location in Melbourne

Catatan Tripadvisor 4.0/5

Mary Anne E Ulasan TripAdvisor tersertifikasi

The staff are friendly and the location is excellent, within walking distance of any attraction in any direction. The room although titled a superior king was marginally bigger than a walk in robe and the bathroom small with no shelf space.

Dear Mary Anne E, Thank you for sharing your review after your recent stay with us. We appreciate your feedback and apologies that the accommodation provided didn't tick all the boxes. We hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager

Holiday

Catatan Tripadvisor 5.0/5

Georgina H Ulasan TripAdvisor tersertifikasi

Nice quiet room , clean and comfortable bed. Very good breakfast and helpful staff. Good city location, close to transport and shops. Keep up the good work. Will recommend to all my friends and family.

Dear Georgina, Thank you very much for staying with us recently and for sharing your kind words. We are most appreciative of your positive feedback and will be sure to share it with our team. We look forward to see you again for another enjoyable stay. Sincerely, Alex Mihardja Executive Assistant

Hotel Service

Catatan Tripadvisor 3.0/5

Antonio T Ulasan TripAdvisor tersertifikasi

Perfectly located right in the center of everything on little Bourke Street. We walked everywhere from the Hotel so that was great. Now for not so great stuff - Service is appalling :( !! There was a couple of people at the front desk who took no notice of the growing queue of people waiting to check-in. I did my check-in on the ACCOR app which was great but still had to queue so they could take the CC deposit, which turned out to be a 20 minute affair (insert angry emoji here). They were also taking phone calls and had absolutely no sense of urgency, something I noticed across breakfast and luggage drop as well. Now for the lifts (2 lifts) - poor people on the lower levels! Rush hours ex breakfast and check-out, would see other queues outside lift doors, with packed lifts coming down from the top floors. We were on level 9 and luckily, being that high, afforded us with entering the lift without too many spots taken but, by the time we stopped at almost every level on the way down, we would be packed like sardines once reaching the ground floor. C'mon Mercure, this is absolutely not acceptable by your paying guests. I can only imagine a fire drill over 11 floors with 330 rooms! What a shame we experienced all of this, I will most surely pay a little more next time to stay central and wont be suggesting the Mercure Welcome Melbourne to my friends. Sorry guys.

Dear Antonio T, Thank you for once again sharing your feedback on this channel as well through our online survey. We apologize for the inconveniences experienced and take your concerns on board and they have been passed on to our Management for their urgent attention. We thank you again for your feedback. Kind regards, Alex Mihardja Operational Project Manager

Blue Diamond Stakes Visit

Catatan Tripadvisor 5.0/5

BellottoGold Ulasan TripAdvisor tersertifikasi

Visited Melbourne for a couple of days to attend the races @ Caulfield. Have stayed here many times before and thoroughly enjoyed the experience once again. The central location was a big attraction plus the standard of the hotel was excellent. The customer service team were very professional too.

Dear BellottoGold, Thank you for returning to stay with us again on your recent visit to Melbourne. Very pleased to read that you once again thoroughly enjoyed your experience with us. The location of the hotel would have been one of the greatest advantages of your stay. As you mentioned you are in the centre of the city with all tourist attractions and shopping at your doorstep. We look forward to your next visit and thank you again for your continuous patronage. Sincerely, Alex Mihardja Operational Project Manager

Mixed Business and Pleasure

Catatan Tripadvisor 4.0/5

FRED A Bisnis - Ulasan TripAdvisor tersertifikasi

If you have a few days of work and play in Melbourne the Mercure Welcome Melbourne is a great place to stay. Close to the main CBD, Shops, Theatres and China Town Restaurants. The motel shares a restaurant / bar with the Pullman which has good food and a provides a place for a drink with colleagues and friends.

Dear FRED A, Thank you for choosing to stay with us during your few days visit to Melbourne. Very pleased to read that you made the most of our central location and thank you for making a visit to Eva's Restaurant and Bar. We look forward to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

Centrally located with a little room for improvement

Catatan Tripadvisor 4.0/5

batanie Solo travel - Ulasan TripAdvisor tersertifikasi

Stayed in this hotel for 2 nights while in Melbourne. The hotel has a really great location very central and everything you need is just around the corner. I joined the Australian Open while I was there and for this purpose the hotel was definitely very well located. Just two stops with the free tram and then a little walk to the entrance. Definitely can recommend it for this purpose. The breakfast area does not really look like a restaurant - it's more of a canteen kind of feel. Also there is not a big selection of bred - mostly toast, no bred or rolls you'd get at Mercure in Germany for example. Other than that the buffet breakfast includes all essentials which is good. You can order poached eggs separately - unfortunately no omelette though :( The rooms are very small compared to other Mercure hotels I stayed in in the past. Not sure if the upgrade rooms are bigger as I only booked and got a normal room.

Dear batanie, Thank you for your time to provide feedback it is helpful to know what we need to change to improve our service. With 330 rooms in the building, some rooms are larger and with different outlook than others depending on the room and its location within the building. We take your concerns and constructive feedback on board and we hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

Great hotel for the Australian Open

Catatan Tripadvisor 5.0/5

lourdesc689 Ulasan TripAdvisor tersertifikasi

The Mercure Welcome Melbourne was centrally located to great shopping malls, Chinatown eateries, and the Australian Tennis Open. The free trams to the tennis are certainly a bonus, although I was able to walk home from the Rod Laver Arena one evening.

Dear lourdesc689, Thank you for staying with us and taking the time to write a review. We are pleased to hear that you enjoyed the central location of our hotel – it is ideal for those who want to make the most of what Melbourne has to offer. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

The hotel is old & tired

Catatan Tripadvisor 2.0/5

Navigator753786 Ulasan TripAdvisor tersertifikasi

The room was very small. The bathroom very tight a larger person would have difficulty turning around in the shower. We pillows were lumpy we had to request more pillows. The hotel is in bad need of renovations. However the cleanliness of the room and staff were great especially a young man called Tarun. He was so so helpful and provided service with a happy smile.

Brief stay in Melbourne

Catatan Tripadvisor 4.0/5

walterchan2020 Ulasan TripAdvisor tersertifikasi

The location is superb, no question about it. The room can give you a good night sleep. The quality of the buffet breakfast is very average, but it fills you up. $25/person is slightly overprice, even if kids are free. The last thing I would suggest the hotel is to change the in-room lighting from 'cool daylight' to 'warm white'.

Dear walterchan2020, Thank you for taking the time to write a review of your brief stay staying with us. We appreciate your kind words and thank you for being constructive with your feedback. It has been passed on to our Management for their perusal. WE hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

Great Value hotel

Catatan Tripadvisor 5.0/5

Bradley H Ulasan TripAdvisor tersertifikasi

Very central hotel in the cbd. Staff were very friendly & helpful on checkin. The room was a good size & clean. The bed was very comfortable . The buffett breakfast was wonderful a good selection of foods. Checkout was quick & easy

Dear 798bradleyh, Thank you for sharing your recent positive experience. Very pleased to read that you found our hotel of a great value and appreciate your kind words. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Mercure stay

Catatan Tripadvisor 3.0/5

rneal2020 Ulasan TripAdvisor tersertifikasi

The pictures on the website were much better than the actual accommodations. Budget hotel in many respects. Could not really differentiate this hotel between the budget Ibis line. Was there for three days and in retrospect should have paid a bit more and stayed at the Pullman next door.

Dear rneal2020, Thank you for sharing your review. I am sorry that the accommodation provided was below your expectations. We look forward to see you again in the future at the adjacent Pullman Melbourne on Swanston. Sincerely, Alex Mihardja Operational Project Manager

Disappointed

Catatan Tripadvisor 1.0/5

696patricee Ulasan TripAdvisor tersertifikasi

I booked 6 rooms for the weekend for family function. The booking system was chaotic. None of my guests were informed if they had breakfast or not. One guest was told she was only booked for 2 nights when it was 3. I was told I had only paid a deposit when I had paid in full. I was charged for early check in which should have been free as I am an Accor member. Your new website is also useless.

Dear 696patricee, Thank you for sharing your feedback. Allow me to apologize for the disappointed experience. I was made aware of your 6 reservations and those reservations were made via different distributions (some via online reservations and some via call center. Also they were made on different terms such as prepaid; prepaid with inclusions (NOR1 Breakfast, Late Check-out, etc.), pay on arrival, etc. I believe that our Reservations team made contact with you via email and phone calls to reconfirm all the requirements to ensure there were no complications on arrival or throughout the stay. We did not receive a response to an email sent by our Reservations agent prior to arrival, despite having several phone conversations with you offering assistance. I agree with you that the booking was experience was chaotic, however the Hotel tried to assist to avoid this and to make it more confusing, we also weren’t advised which Reservations to link as they were all under the one name and you did not wish to add your guests names to the booking. Thank you for your review and once again apologies for your disappointed experience. Kind regards, Alex Mihardja Operational Project Manager

Tired and in need of renovations

Catatan Tripadvisor 2.0/5

shezzatunna Ulasan TripAdvisor tersertifikasi

We were initially allocated room 1030. As we were walking down the hallway and arrived close to the room door there was a musty odour like something was wet. When we entered the room there was an overwhelming musty/mildew smell in the room. There was no way I could have slept in that horrific smell. Apart from the difficulty in sleeping in such a room, the smell and possible spores from mould or mildew is well recognised as a possible health issue. When I went to reception to seek another room the person I saw sought an upgrade from their manager but they were advised that this would only be provided at a cost of $10. Not wanting to make a fuss I agreed. However, having been an Accor Advantage Plus member for over 15 years I know that when I purchased the room the cost of an upgrade was $9. I am not concerned about the additional money but I am annoyed and upset about the treatment of an Accor member and the poor standard of the room. I don't believe that room 1030 should have been available at all. I can't be certain but it appeared that room 1030 wasn't even checked to resolve whatever the issue was before anyone else was allocated the room. I want to make it clear that I do not have any complaints in relation to the staff on the reception desk. They were helpful and tried their best. The room we were finally provided was okay but quite tired and in need of some tarting up. The bathroom was clean and a lot more modern than the rest of the room. Unfortunately, the pillows were the worst I have ever seen in a hotel. They were lumpy and hard. I did ask for other pillows for my second night and they were much better. The bed was also very average. I had to wonder what had happened to the beds and pillows etc. from the Mecure Treasury Gardens as the quality there was significantly better.

Dear shezzatunna, Thank you for your detailed feedback. We are sorry to hear that your stay with us was not satisfactory and we were unable to provide you with a thoroughly comfortable & enjoyable stay. We certainly take your concerns on board and they have been passed on to our higher Management for their perusal. We hope you will allow us the opportunity to welcome you back to our hotel for a better experience. Sincerely, Alex Mihardja Operational Project Manager

adequate hotel, good location

Catatan Tripadvisor 3.0/5

petal1313 Keluarga - Ulasan TripAdvisor tersertifikasi

updated very small bathroom. Rooms need updating. Stains on armchair. Hard beds hard pillows. TV needs replacing asap sound is muffled, picture blurry and indistinct colour, screen too small. Prob won't stay here agin.

Dear petal1313, We are very appreciative of your review. Apologies that we didn't tick all the boxes and thank you again for your feedback. Sincerely, Alex Mihardja Operational Project Manager

Get away from Canberra's Smoke

Catatan Tripadvisor 4.0/5

daveHotel Solo travel - Ulasan TripAdvisor tersertifikasi

This stay at Mercure was prompted by the ongoing smoke in Canberra. Having previously stayed at the Mercure, I knew it to be comfortable, very well located in the heart of Melbourne and clean. This stay was all of those things again.

Dear daveHotel, Thank you for returning to stay with us again during your recent escapade from the ongoing smoke in Canberra. Very pleased to read that your stay was as comfortable as your previous stay. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

Great position,a little run down but great staff

Catatan Tripadvisor 3.0/5

gregstevens67 Couples - Ulasan TripAdvisor tersertifikasi

Friendly staff who go out of their way to help you. Hotel foyer and room was a bit run down but I noticed they are renovating some rooms. Fantastic position in the middle of Melbourne colse to everything.

Dear gregstevens67, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay but appreciate you mentioning our team’s friendly & helpful attitude. Feedback such as yours allows us to identify areas of improvement and I thank you for providing a review. Sincerely, Alex Mihardja Operational Project Manager

Ulasan 20 terbaru kami

Dalam Kemitraan dengan TripAdvisor

Our other establishments nearby

Semua hotel kami di MELBOURNE