Mercure Welcome Melbourne bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 4.634 ulasan

Jaminan Harga
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Mercure Welcome Melbourne - Image 1
Mercure Welcome Melbourne - Image 2
Mercure Welcome Melbourne - Image 3
Mercure Welcome Melbourne - Image 4
265 Little Bourke Street, 3000 MELBOURNE, Australia

Deskripsi

Keistimewaan hotel

Dengan beragam fasilitas kemudahan, Mercure Welcome Melbourne berusaha menghadirkan suasana rumah bagi tamu, dgn layanan seperti akses WIFI di seluruh hotel, dry clean, akses bagi tamu berketerbatasan fisik, pengasuhan anak berbayar & penukaran mata uang.

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Lokasi hotel

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Telepon
Fax +61 3 9639 0555

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
Di dekat properti
  • Parkir

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  3.9/5  4.634 ulasan

Peringkat TripAdvisor  3.5/5  4.929 ulasan

Overpriced, basic and noisy

Catatan Tripadvisor 1.0/5

SarahD8305 Ulasan TripAdvisor tersertifikasi

I paid $255.57 for the loudest and most basic room I have ever stayed in. Don’t ever accept 650. It’s right behind the lift so that’s all you hear all the time. The second single bed was so close to the door it would hit my daughter if she had been in bed when it was opened. There is nothing nice here. Go somewhere else for this price.

Dear SarahD8305, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. We will certainly review the issues you've raised regarding noise and room layout. We appreciate your comments and will use them to improve our guest experience. Best regards, Alex Mihardja Executive Assistant

Poor customer service

Catatan Tripadvisor 1.0/5

Trina C Ulasan TripAdvisor tersertifikasi

Poor customer service. Due to flight cancellations beyond our control we could not make our booking. When contacting the accommodation and explaining the situation we requested a credit to stay at a different time. Flat out refused. The accomodation was paid for by family members as a birthday gift. Very disappointed with the outcome

Dear 322trinac, Thank you for your feedback. We regret to hear about your disappointing experience and understand how frustrating flight cancellations can be. We offer two types of reservations: Flexible, which allows for changes or cancellations, and Non-Refundable/Non-Cancellation, which is typically a lower rate but offers less flexibility. Most guests choose the Flexible rate for situations like this. If you booked a Non-Refundable rate, we recommend checking with your travel insurance to see if you can claim the lost funds. Best regards, Alex Mihardja Executive Assistant

Location good - hotel a bit tired.

Catatan Tripadvisor 3.0/5

marklarge Ulasan TripAdvisor tersertifikasi

The location is good - just behind DJ's and very central. But over all this is an average hotel that is now past its sell by date. Interiors are dated and a bit random. Not what I'd expect for the price given we've done better in Melbourne. At least our room was quiet.. aside from the aircon which sounded like a turboprop aircraft. Not sure we will be back again.

Dear Marklarge, Thank you for your honest feedback. While we're glad you appreciated our central location and a quiet room, we're sorry to hear that some aspects didn't meet your expectations. We hope to welcome you back in the future. Best regards, Alex Mihardja Executive Assistant

Great location but noisy

Catatan Tripadvisor 3.0/5

VeronicaS710 Solo travel - Ulasan TripAdvisor tersertifikasi

Positive notes - Friendly and helpful staff - Great location Critical notes - The rooms are not sound proof, i recomend bringing earplugs and eyeshades - I stayed 3 nights, they only clean the rooms every 3 nights. I wish they cleaned every other night. - My room had a window, but my view was a concrete wall

Dear VeronicaS710, Thank you for your feedback. We're glad to hear you enjoyed our location and found the staff friendly and helpful. We appreciate your comments about noise and housekeeping and will take them into consideration for improvement. We hope to welcome you back for a better experience. Best regards, Alex Mihardja Executive Assistant

Carol from Brisbane

Catatan Tripadvisor 4.0/5

Chooky40 Couples - Ulasan TripAdvisor tersertifikasi

Breakfast was very good. Location excellent so close to shopping, China Town Victoria Market. Value excellent.Sleep quality was very good. Some problems with cleaning of rooms as short staff but spoke to Assistant Manager and all worked out fine. No acknowledgement of being Platinum very disappointed as only been platinum short time and never had anything connected to it given to me.

Dear Chooky40, Thank you for your feedback, Carol. We're thrilled you enjoyed the breakfast and our excellent location. We apologize for the cleaning issues and the oversight regarding your Platinum status. Your comments will help us improve, and we hope to welcome you back for a more seamless experience in the future. Best regards, Alex Mihardja Executive Assistant

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 3.491 ulasan 9.6/10 Lokasi
  • 4.096 ulasan 5.2/10 Kamar
  • 3.077 ulasan 7/10 Pelayanan
  • 70 ulasan 6.8/10 Internet
  • 2.260 ulasan 2.8/10 Kenyamanan
  • 1.532 ulasan 6.5/10 Kebersihan
  • 814 ulasan 7.8/10 Sarapan
  • 806 ulasan 2.7/10 Fasilitas

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