Pullman Melbourne on Swanston bintang 5
Catatan tamu Avis (Peringkat ALL) 4.5/5 2 ulasan
Hotel yang disetujui ALLSAFE
The perfect destination for work and pleasure, in the heart of Melbourne city.
With the city's best food and fashion on our doorstep, exploring Melbourne's many delights.
204 spacious guest rooms thoughtfully designed to reflect Melbourne's edgy creativity.
The Club Lounge and Private Dining Room 1954 located on Level 15, offering breathtaking views.
Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).
195 Swanston Street
Skybus: Southern Cross Station
ACLAND STREET: TRAM 16 ACLAND STREET
MELBOURNE UNIVERSITY: TRAM 3 MELBOURNE UNIVERSITY
TOORAK ROAD: TRAM 8 TOORAK ROAD
AVALON Pada 60km / 37,29 mil
TULLAMARINE Pada 25,01km / 15,54 mil
SPIRIT OF TASMANIA Pada 4,51km / 2,8 mil
YARRA FERRY TERMINAL Pada 1,61km / 1 mil
MELBOURNE HELIPAD Pada 1,61km / 1 mil
HUME HIGHWAY Pada 8,05km / 5 mil
MONASH FREEWAY Pada 4,2km / 0,31 mil
WESTGATE FREEWAY Pada 6,44km / 4 mil
FLINDERS STREET Pada 0,5km / 0,31 mil
SPENCER STREET Pada 1,61km / 1 mil
Check-in dari - Check out sampai
Hidden away from the streets of Melbourne, Eva's restaurant & bar brings you heartfelt home-style cooking and fresh seasonal ingredients, with a modern twist reflective of our Melbourne setting. Open for all day dining and drinks.
Menawarkan akomodasi elegan di pusat kota, The Swanston Hotel Melbourne, Grand Mercure, adalah pilihan ideal bagi pengunjung yang mencari hotel di Melbourne. Tamu hotel Melbourne yang bergaya ini dapat memilih dari berbagai jenis kamar tamu dan suite, dengan pilihan Superior. Ditata indah dan luas, tiap kamar tamu memiliki beragam fasilitas, termasuk TV LCD dengan Foxtel, dan film berbayar, DVD player & pustaka DVD, microwave, serta akses Internet kabel dan WIFI.
Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kamiCari tahu selengkapnya
Catatan Tripadvisor 4.0/5
Ed v Ulasan TripAdvisor tersertifikasi
Awesome stay in Pullman Hotel in Melbourne Great central location. We loved going to the markets in the free trams and go shopping in the nearby shopping centres, We went with friends, who also loved Melbourne
Excellent spot, right in the city
Catatan Tripadvisor 5.0/5
Leanne M Ulasan TripAdvisor tersertifikasi
We loved it here. Aldo was amazing and the lounge was the best breakfast we've seen. Loved having Moet and Chandon for brekky. Loved the Chef's delights and loved the staff. Not sure about no spirits, but having a cocktail of the day was great. Staff in the hotel are brilliant. I could have purchased a rollaway for the price per night charged. This could be reviewed, but won't spoil the beautiful upgrade. Very nice new decor. We will be back
Dear Leanne M. Thank you so much for sharing your feedback after staying with us recently. We are so pleased to read that you had a great time with us. Truly appreciate your kind words on Aldo, and the service extended by our staff. I will be sure to share this compliments to them. We thank you again for your review and we look forward to your next visit. Sincerely, Alex Mihardja Executive Assistant
Bad customer service, unclear, staff was not at all helpful
Catatan Tripadvisor 1.0/5
JBCM26360 Bisnis - Ulasan TripAdvisor tersertifikasi
They're having issue with their booking system but blamed the customer instead and demanded a payment for the room that we cancelled even after we give all the proof and explanation of the room cancelation. One of the staff told me that maybe "i was just too tired" while I called and tried to solve the issue. Not helpful and disrespectful. Breakfast staff was also not professional and unhelpful where they missed half of the stuff that was ordered.
Dear JBCM26360, Thank you for recently staying & providing feedback, this will be discussed with the relevant teams so we may improve both our service / product for our guests in the future. Thank you again for bringing this to our attention and sincere apologies for the inconveniences experienced. Sincerely, Alex Mihardja Executive Assistant
Catatan Tripadvisor 4.0/5
YvonneC422 Ulasan TripAdvisor tersertifikasi
I booked this hotel through the main Accor site & there were issues booking so finally got a confirmation the 2nd time I tried to book. Our room wasn't ready when I arrived so I was a bit disappointed about that as I had been travelling early that morning. The room should have been ready to check in @ 2pm but it was after 3.30pm before I got a key. I didn't get an explanation about why the room wasn't ready but Mary @ the front desk was having some kind of coded conversation with housekeeping which I found a bit rude! However this was the only issue i had with the staff as everyone else was very helpful & the staff @ the guest services desk were do informative & helpful every time we needed help. The room itself was great, beds were very comfortable. The only criticism i have is the bathroom was small & very impractical with no where to hang your towels. The hotel has an great location & it is definitely a good choice for a visit to Melbourne.
Dear YvonneC422, Thank you for staying with us recently and for sharing your experience. Please allow me to apologize for the experience you encountered and for the delay in having your room ready for you on arrival. Rest assured that I have shared your concern to our Front Office Manager for his urgent attention. Feedback such as yours allows us to identify areas of improvement and I thank you again for providing a review. We hope to see you again on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager
Very good stay - great service by a charming team.
Catatan Tripadvisor 5.0/5
Andy-Asia2000 Ulasan TripAdvisor tersertifikasi
I loved my stay at this hotel, so much so that I am planning to come back soon. The ladies of the executive lounge are just absolutely superb, they reminded me of business class experience on Singapore airlines. Thank you Diana, Devyani and Yuki for making my stay so comfortable. The men of the hotel are quite charming and always ready to help, thank you Kevin, Chad and David. Francia and Mira thank you for making the check - in experience effortless. I can't wait to see you all again soon.
Dear Andy-Asia2000, Thank you very much for once again sharing your positive experience on the Tripadvisor forum. It's greatly appreciated by us all. Rest assured that I have personally shared your words of encouragement to the relevant team members, whom were most grateful. We look forward to see you again on your next visit to Melbourne for another great stay. Sincerely, Alex Mihardja Operational Project Manager
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