ibis Vienna Airport 3 étoiles

Dear Mr. Julhes, Thank you very much for taking the time to share your feedback and for giving us a great 90/100 rating! We are delighted that you found our location convenient for your transit stay, enjoyed our dining options, and were pleased with our team and the check-in process. However, we sincerely apologize for the issues you experienced in your room. All of our rooms are strictly non-smoking, and we deeply regret that you encountered a cigarette smell, as well as noise disturbance during the night. We will address this with our housekeeping team to ensure thorough deep-cleaning standards are strictly enforced. Please also note for future visits that our front desk is available 24/7, and we are always happy to assist with noise issues or offer a room change immediately. We also appreciate your note regarding the booking reservation details and will look into this to refine our system. We hope to welcome you back to ibis Vienna Airport for an even better stay in the future! Best regards, Your Team at ibis Vienna Airport

Dear Christiane, Thank you very much for taking the time to share your excellent 80-point rating and your detailed impressions following your family stay with us at ibis Vienna Airport. As an ALL Accor Silver member, your loyalty is highly valued. We are delighted to hear that our late-night welcome, the comfort of your room, and the direct, weather-protected access to our two adjoining partner restaurants contributed to a smooth and convenient stopover before your early morning departure. We also appreciate your constructive notes on areas where we can improve. Regarding your observation about the stains on the floor and curtain, we would like to reassure you that these are persistent marks that remain despite deep and rigorous cleaning, rather than a lack of hygiene. Your feedback regarding the bathroom ventilation noise has been forwarded to our maintenance team for review. Lastly, regarding the kettle, as a 3-star economy hotel, in-room kettles are not part of our standard amenities, but we sincerely appreciate your suggestion. It would be a pleasure to welcome you and your family back for another comfortable stay on your future travels! Best regards, The Team at ibis Vienna Airport

Dear Mr. V., Thank you for taking the time to share your feedback following your stay. As an ALL Silver member, your loyalty is very important to us, and we are delighted that your overall experience was positive, scoring 90/100. We are pleased to know that our location was convenient for you before your flight and that you appreciated the quality of our dining options (lunch and dinner). However, we note your comments regarding the pricing. Our regional Marché breakfast buffet focuses on fresh and high-quality products, but we understand that the budget may seem high. Regarding the tobacco odor you noticed in the bathroom, we sincerely apologize. Our hotel is strictly non-smoking, and we have immediately informed our executive housekeeper to ensure a deep cleaning and treatment of the room. We hope to have the pleasure of welcoming you back on your next trip via Vienna Airport. Best regards, Your Team from ibis Vienna Airport

Dear Mr. G., Thank you for taking the time to share your feedback following your stay at the ibis Vienna Airport. As a loyal ALL - Accor Live Limitless Diamond member, your review is extremely valuable to us. We are absolutely thrilled to read that you found our breakfast to be exceptional and a "never before seen at ibis" experience! This is a wonderful compliment for our food and beverage team, who work hard to provide a high-quality start to the day. However, we regret that the distance from the airport and the cost of the standard taxi (€41) came as an unwelcome surprise. While our hotel carries the airport name, we are not located directly at the terminals. For future travels, we would like to gently note that using ride-hailing apps such as Uber or Bolt is often significantly more cost-effective than traditional taxis. We hope to have the pleasure of welcoming you back during a future stopover and providing you with a fully satisfying experience across all areas. Best regards, The Management Team ibis Vienna Airport

Dear Mr. b., Thank you for taking the time to share your feedback. As an ALL Diamond member, your loyalty to the Accor Group is highly valued, and we regret that your stay did not meet your expectations. We would like to take this opportunity to clarify a few details regarding the services we provide: Food & Beverage: We take your comments regarding the restaurant and bar service seriously. Even during late hours or close to closing time, our guests should always experience welcoming and accommodating service. We are addressing this internally with our food and beverage team to ensure our service standards are consistently met. Room Standards: Your feedback regarding the room cleanliness and the bedding has been forwarded to our Executive Housekeeper for an immediate internal review. Location & Transport: Our location at the motorway service area is clearly stated and displayed across all booking platforms and communication channels to allow guests to plan their travel accordingly. Furthermore, we do not operate a private hotel shuttle service. We do, however, explicitly state that we can arrange an external transfer (such as a local taxi) upon request. Taxi Payment: When we arrange an external taxi transfer, the payment terms are ultimately between the passenger and the service provider. We always recommend confirming the preferred method of payment—such as credit card—directly with the driver before commencing the journey. We apologize for the frustration you experienced during your stay, and we hope you will accept our explanations in the professional spirit they are intended. Sincerely, The Management of ibis Vienna Airport