My booking was done 2 years back but the hotel keep my booking due to Covid-19 travelling restrictions. Thank you.

I have stayed with the property several times. This trip, we were disappointed upon checking in around 430pm into the rooms. The bath towels were not placed and I had to go out to look for housekeeping. I tried calling Housekeeping but there was no answer. Secondly, there isn't any bathroom cups or glass to place toothbrush. Thirdly, there isn't any hand towels. Fourthly, the toilet smelled unwashed. It needs a proper bleached down. Disappointment.

good , convenience

Everything is good including breakfast and strategic location. But your front desk during my check-in was not so friendly and did not answer my question. Lucklily has her clique to help at that time. Please give more training to her as Novotel branded is a big name in the hotel industry.

Overall great stay! Thanks for the good experience, keep it up !

A better experience compare to my previous stay..everything is smooth and my staycation so memorable

I accidently left my Tag Heuer watch in the room after i check out and it was found and kept by housekeeping staff safely, honesty is something that more valuable than my watch, thumbs up to the housekeeping staff that found my watch, will be back to the hotel and reward the staff

Very pleasant stay but could have been more enjoyable. We were in Room 1201. The shower hose had dirty stains and needs to be replaced asap. Also we could hear loud water noise late at night coming from the room upstairs presumably using the bathroom.

Entry to carpark is too near to junction and another inner road besides car park entrance. Also on the way up to the Novotel level 6 car park lacks direction and feels creepy. Beds too high and soft. Amenities such as floor lights and bed side lamps not working well. Bathroom walls grouting needs to be clean. Looks yellowish as it needs scrubbing.

Excellent location surrounded by eateries that open from morning till late at night. Taiping Mall is adjoining and even accessible through a doorway in the hotel lobby. This hotel is light, bright and airy. The rooms are adequately spacious with soft comfortable beds, however we couldn’t make out head or tail about the flat pillows Love the rain shower and big bathroom. It is clean. Need to spruce up manpower though. Overall highly recommended.

I book this hotel specifically to relax. First the view is nice if you got the hill view. Second, the bed, my god the bed. Probably the best bed ever haha. I come here to relax and within a few seconds on the bed, I'm already asleep. Then there's the access to the yongtaufu food court of the hotel which is delicious but if the hotel room service is also good , both the taste and the price. Lastly the breakfast serves a variety of food and so worth it for the price we pay. Overall, gonna come back here in the future.

The crew of hotel staffs I met were impressive, courteous, sincere and patient in rendering their services as well as handling questions or requests throughout my stay that I really appreciated it. The hotel location is a plus that is within walking distance to eateries and Taiping Lake Garden. Most of the in-room amenities were functionally good. In-room lighting brightness and air-conditioning coolness have room for improvement. Process of validating car parking ticket at Ground Floor Front-desk for complimentary parking prior to getting car from 6th Floor resulted inconvenience. Overall, thank you Novotel Hotel Taiping.

Next to Taiping Mall, Opposite is a big Food Court, Short distance to Taiping Lake, Zoo Taiping ETC

Overall my stay was pleasant. Clean room. During my stay only that make me unsatisfied is the TV channel is unavailable. Hope that Novotel Taiping always do monthly maintenance and resolve this issue ASAP. Lastly, big thank to Amirul (Front Desk) for helping me to get good rooms.

Poor room arrangement as do not read guest comment or request upon check in; I had arranged my booking a weeks before, this must not happened upon check in. No priority at all for Accor membership. To be improve the professionalism for front-liner.