Mercure Port of Echuca 4.5 stars

Customer review rating (ALL Rating) 4.4/5 722 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Free Wi-Fi throughout the hotel and free parking available

  • The Bar & Restaurant on site is currently closed until further notice

  • Pool & Spa area to relax after a day of exploring the Murray River

  • A range of conferencing spaces available

  • Walking distance to the Port of Echuca

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Port of Echuca

465 High Street
3564 ECHUCA
Australia

GPS:-36.125292, 144.747218

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PORT BAR AND GRILL

Non contractual photo

The bar is open over long weekends and school holidays. Please visit our social pages to keep up to date with our bar openings, drink specials and musicians.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  722 reviews

TripAdvisor Rating  4.0/5  686 reviews

Very good stay

TripAdvisor rating 4.0/5

C and J T Couples - TripAdvisor review

Motel is well located and within easy walking distance of the port and paddle steamers. Room was well appointed with couch and chair and tables also microwave. Pool area was inviting and well maintained. Pity the restaurant was not open.

Always Friendly

Customer review rating 4.5/5

Simon Business - Confirmed reviews ALL

Check in was easy Friendly Staff Rooms Clean and Comfy

Dear Simon B., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laney

Welcoming helpful staff

Customer review rating 3.5/5

A T. Couples - Confirmed reviews ALL

Staff were very helpful over the phone as well as in person. We had a room with a spa which was clean and tidy but we were a bit disappointed with the lack of "extras". Drinking mugs were below average cup size so best you take your own.Most places I've been to have a version of drinking chocolate but they didn't here so again, take your own if you don't drink tea/coffee. Also no bottled water provided (not even to purchase in the room-actually there wasn't any snack stuff to purchase-maybe it was downstairs in the lobby) so take your own. And also take your own bubbles for the bath as they are not provided-there is a lotion but its not for making bubbles in the spa. And through no fault of their own,I'm sure, the room had a "toilety" smell. You got used to it after a while but if you left then went back in the smell was there.The drains definitely need sorting! And the latch on the bathroom door needs fixing-it doesn't necessarily need to lock but it needs to be able to shut-we may be married but we still like our privacy. When we booked (Nov 2023) their restaurant was closed which was a shame.Would still be willing to try again another time.Thanks.

Dear Laco N., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laney

great rooms close to everything

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

easy and nice pool area too

Dear Tony J., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laney

Rude service

Customer review rating 3.0/5

Jjc Business - Confirmed reviews ALL

Check-in process was very disappointing. The person at the desk was rude, unhelpful and unwelcoming. This was a business booking and others (who had stayed here previously) had warned me about this. Looks like nothing has changed.

Dear John C., Thank you for taking the time to tell us about your experience at the Mercure Port of Echuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We apologise for the inconvenience and feeling unwelcomed. We will be speaking to the team to have this issue resolved. Invoices in the morning can be given, printed or emailed, on check out but unfortunately, we do open at 7:30 and the computers do have to do a reboot for the day which can sometimes take a little while. Our apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laney

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Other web-users rate our hotel

  • 433 reviews 9.5/10 Location
  • 681 reviews 7.2/10 Room
  • 368 reviews 8.5/10 Service
  • 7 reviews 7.8/10 WiFi
  • 287 reviews 8.7/10 Cleanliness
  • 111 reviews 1.8/10 Food
  • 97 reviews 4.1/10 Vibe
  • 42 reviews 3.5/10 Breakfast

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