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Mercure Clermont Ferrand Centre Jaude Hotel 4 stars

Customer review rating 4.7/5 7,214 reviews

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Mercure Clermont Ferrand Centre Jaude Hotel
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Hotel extras

  • A warm food from a quality restaurant served 24 hours a day.

  • Fitness room

  • Sunny terrace

  • Panoramic bar

  • Fully equipped seminar rooms (fiber optic, quality audio/video equipment)

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (nearby)
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Clermont Ferrand Centre Jaude Hotel

1 Avenue Julien
63000 clermont ferrand
france

Tel: +33463662100

Fax: (+33)4/63662101

Check-in from 14h00

Check out up to 12h00

  • BUS :  BUS B 6 9 OU 10 JAUDE

  • TRAMWAY :  A JAUDE

  • By plane

    AUVERGNE AULNAT At 9.5km / 5.9 miles

  • By train

    GARE SNCF At 2.7km / 1.68 miles

GPS :45.775457, 3.081903

Our accommodation(s)

Enjoy our quiet and spacious non-smoking rooms, with bedding especially designed for taller people. Choose our Privilege Rooms for even more comfort and services.

Our restaurants and bars

Room Service

Non contractual photo

AUGUSTONEMETUM

The bright and inviting Lounge Bar is the ideal place to relax and enjoy a drink or a snack in friendly surroundings.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 80

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Clermont Ferrand Centre Jaude Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

7,214 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,080 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great stay

Customer review rating 5.0/5

Sylvanie Couples - 27/06/2021 Confirmed reviews ALL

As usual a seamless stay, beautiful room and view , great service , up to what you expect staying at Mercure !

Dear Madam, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are really sorry about the cappuccino; please accept our sincere apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude Cordialement, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude
Customer review rating 5.0/5

Anonymous Solo - 21/06/2021 Confirmed reviews ALL

Lovely facilities, helpful and courteous staff. I enjoyed my stay

Dear Madam, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Comfortable and well located

Customer review rating 4.0/5

Joao R. Couples - 29/05/2021 Confirmed reviews ALL

Very well located in the best Clermont place and quite comfortable. The staff is very kind.

Dear Sir, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Despite the necessary COVID measures, the Hotel Mercure in Clermont Ferrand made our stay very comfortable

Customer review rating 4.5/5

Laure Families - 12/05/2021 Confirmed reviews ALL

The hotel is very well situated in the centre of Clermont. You can park your car just under the hotel. We had a nice offer of room service meal and traiteur for dinner. We were a family of 4 so they provided us with a room so we could eat together, very much appreciated!

Dear Sir, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Good location, nice rooms.

Customer review rating 4.0/5

Pat Business - 06/05/2021 Confirmed reviews ALL

Everything was correct. As it should be.

Dear Sir, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cordialement, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Super

Customer review rating 5.0/5

H. Business - 19/04/2021 Confirmed reviews ALL

Chaleur

Madame H., Nous vous remercions pour votre appréciation suite à votre séjour dans notre établissement. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de les partager avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous accueillir de nouveau, Cordialement, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Excellent

Customer review rating 5.0/5

Sascha K. Business - 11/03/2021 Confirmed reviews ALL

Thanks for the whole team to make the stay during COVID possible!!! Great job and I really felt welcomed!!!

Sehr geehrter Herr K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hôtel Mercure Clermont-Ferrand Centre Jaude. Es war uns eine Freude Sie wieder nach so langer Zeit in unserem Hotel begrüssen zu dürfen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter die schönste Belohnung. Wir hoffen Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Etienne SALLARD Direktor Hôtel Mercure Clermont-Ferrand Centre Jaude

Lovely hotel, great location.

TripAdvisor rating 5.0/5

mezza2612 Couples - 20/08/2019 TripAdvisor review

Staff were very helpful, parking close by and reasonable, good breakfast and central location. Room quiet and very comfortable. Good shower, everything very clean. Didn't love Clermont-Ferrand but really liked hotel. Great!

Dear mezza2612, Thank you so much for writing this wonderful comment. I’m very glad you enjoyed your stay with us and that you liked everything in our establishment. I hope you’ll have the occasion to travel once again in Clermont-Ferrand and would like to prove to you that it’s a lovely town. Kind regards, Guillaume Brun Manager

5th Aug 2019

TripAdvisor rating 5.0/5

sdnjgreen Couples - 18/08/2019 TripAdvisor review

Excellent town centre hotel. Conveniently placed for town square shopping and eating. Very convenitent parking and payable at checkout which makes this more convient still. Rooms very comfortable and clean.

Dear sdnjgreen, Make all our guest feel welcome is our priority : I are proud to read here that I have succeeded. Looking forwards to welcoming you again in Clermont-Ferrand with my team, Kind regards, Guillaume Brun Directeur

A Best in class Mercure

TripAdvisor rating 5.0/5

MHAccorLoyal Couples - 28/11/2018 TripAdvisor review

Our preferred choice of hotel when travelling in France is Mercure and, where possible, M Gallery. This Mercure in the centre of the city is at the top end of the range of Mercure standards of quality in all respects. The Junior Suite with the Panoramic view of the Jaude Square was stunning

Dear MHAccorLoyal, I very much appreciate your comments regarding your various stays at the Mercure when travelling in France. I am pleased you enjoyed the location and staff and thank you for the 5 stars! I'm also delighted that you enjoyed our Junior Suite and their fantastic view on the city. I am sure we will have the pleasure of welcoming you back again soon. Kind regards, Guillaume Brun Manager

Very Nice People and Ideally Located

TripAdvisor rating 5.0/5

Omar I Couples - 07/11/2018 TripAdvisor review

Séjour très agréable et Réceptionnistes au Top. Perfect stay and perfect location. Will come back for sure. The hotel is very recent and clean. The view is also very good. Thank you to all the teams. Omar I

Dear Omar l, Thank you very much for this detailed feedback concerning your stay with us at Hôtel Mercure Clermont-Ferrand Centre Jaude. It seems that you enjoyed it a lot and I am delighted with it. I cannot say more than what you already wrote so I will just say that I would be very happy to welcome you for your next visit in our wonderful city. See you soon, Best wishes, Guillaume Brun, Manager

Good hotel in the heart of Clermont-Ferrand

TripAdvisor rating 4.0/5

AndreSimone17 Business - 01/10/2018 TripAdvisor review

The Hotel is located in new building on the Place de Jaude. This is center of Clermont-Ferrand. Breakfast is very good. Rooms are comfortable. I had a room in the corner with beatiful view for Palce de Jaude, Cathedral and Volcano.

Dear AndreSimone17, Many thanks for taking the time to share your experience after your stay in our hotel. I am delighted to read that you have enjoyed all aspects of our hotel, including the magnificent view. I hope to have the pleasure of welcoming you again. Kind regards, Guillaume Brun Manager

Very good hotel in centre of town

TripAdvisor rating 5.0/5

Y4371VHianc Couples - 20/05/2018 TripAdvisor review

We stay here often and even have our preferred room. The standard rooms are well appointed and the large bed is very comfortable, and always spotlessly clean. The car park is convenient and, for the centre of a city, reasonably priced at 10€ for 24 hours.

Dear Y4371VHianc, First of all, thank you so much for your kind comments about your different stays spent with us. I am delighted to see that you enjoyed all the aspects of your stay with us and especially our location, right in the center of our beautiful city. My team and I will be very proud to welcome you again for your next visit. Kind regards, Guillaume BRUN, Manager

Always a nice stay here.

TripAdvisor rating 5.0/5

255sydneyn Business - 12/02/2018 TripAdvisor review

Been here many times, and always liked the place. Central, nice rooms, good bathroom and nice staff as well. It's one of the few newer hotels in Clermont-Ferrand, which makes it stand out from the rest.

Dear 255sydneyn, I very much appreciate your comments regarding your various stays at the Mercure Clermont Ferrand. I am pleased you enjoyed the location and staff and thank you for the 5 stars! I am sure we will have the pleasure of welcoming you back again soon. Kind regards, Guillaume Brun, Manager

Good, but very poor wif

TripAdvisor rating 4.0/5

arfawkes Couples - 17/09/2017 TripAdvisor review

Very high standard of cleanliness excellent breakfast. Only failing is the wifi, is quite useless. Without the additional email we would never have found the car park which turned out to be excellent.

Fantastico

TripAdvisor rating 5.0/5

RealEstateConsultant Couples - 12/09/2017 TripAdvisor review

A wonderful experience. Great, attentive, staff. Well maintained hotel. A top hotel! This is the standard by which all Mercure hotels should be judged. Considering that so many Mercure hotels are old and tired, this one is a gem!

Dear RealEstateConsultant, I sincerely thank you for your nice comment about your stay with us at Hôtel Mercure Clermont-Ferrand Centre Jaude. I am very happy that you enjoyed your trip so much! I will share your feedback with all my colleagues, they will be proud to read that their effort to give the best service is rewarded! Thank you again, and see you for your next stop in Clermont-Ferrand. Best wishes, Guillaume Brun, Manager

Better if

TripAdvisor rating 4.0/5

paukenkar Couples - 09/05/2017 TripAdvisor review

Would have been better if there had not been a dirty sock left from a previous guest. Very nice room otherwise. Hotel desk was helpful making reservations. The breakfast was ok. This trip I wanted convenience, having breakfast in the room. But for that, a better breakfast would been had elsewhere.

Dear paukenkar, I would like to thank you for taking the time to share your experience concerning your stay at our hotel Mercure Clermont-Ferrand Centre Jaude. I already contacted you directly regarding the inconvenience that occurred in your room. I hope to have the pleasure of welcome you for your next visit and regain your trust. With best regards, Guillaume Brun, Manager

Very pleasant stay

TripAdvisor rating 5.0/5

ivanmO2436PT Business - 27/03/2017 TripAdvisor review

Hotel provided everything required for a business trip, Wifi acceptable. Taxi pick up in the morning from just outside the hotel. Location is very central for restaurants and café bars. Pleasant town centre.

Dear ivanmO2436PT, I thank you for your nice comment about your business stay in our hotel Mercure Clermont-Ferrand Centre Jaude. I am very pleased to read that you enjoyed it and also that you liked our location, right in the city center. My team and I will be delighted to welcome you for your next visit. Best regards, Guillaume Brun, MLanager

Great location - lovely staff

TripAdvisor rating 5.0/5

330jeremyg Couples - 12/01/2017 TripAdvisor review

Great location, right in the centre square so all the sights were walkable. The staff were lovely. So helpful and friendly - even when we arrived near the deadline for the end of breakfast! Rooms very clean and well provisioned.

Dear 330jeremyg, first of all I would like to thank you for sharing your experience at the Mercure Clermont-Ferrand Centre Jaude. I am delighted to see that you enjoyed all the aspects of your stay with us and especially our location, right in the center of our beautiful city. My team and I will be very proud to welcome you again for your next visit. Kind regards, Guillaume BRUN, Manager

Enjoyable

TripAdvisor rating 4.0/5

Meshari45 Solo travel - 08/10/2016 TripAdvisor review

The hotel location was great, the room was clean and nice, Breakfast was nice and many choices. Unfortunately no restaurent in the hotel. They do have light snake at the Bar. The hotel is not on the ground floor. You must take the elevator to go up.

Dear Meshari45, thank you for your kind comment further to your stay at the Mercure Clermont Ferrand Centre Jaude. Our hotel is well situated right in the city centre so you can enjoy various local restaurants. I do hope to have the pleasure of welcoming you again. Kind regards, Guillaume BRUN, General Manager.

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