SO/ Auckland 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 2,307 أراء

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Corner of Customs St E& Gore St, Auckland Central, 1010 AUCKLAND, نيوزيلندي

الوصف

خدمات الفندق الإضافية

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

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موقع الفندق

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 AUCKLAND
نيوزيلندي

نظام تحديد المواقع العالمي (GPS):-36.845421, 174.768507

الهاتف
فاكس +64 9 379 1861

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف
قرب الفندق
  • موقف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  2,307 أراء

تقييم TripAdvisor  4.4/5  536 أراء

2025 شهادة تميّز

A surprise around every corner

ملاحظة Tripadvisor 5.0/5

LadsDownUnder تقييم TripAdvisor المعتمد

What an incredible surprise here at SO/ Auckland. From the moment we arrived, we were blown away with the art deco featured within the hotel. The warm fresh vibes keeping to its historic feel dating back to the Reserve Bank of New Zealand era, this hotel provided a sense of excitement (and surprises) from the moment we arrived. We were welcomed to the hotel by a young lady who was helpful and attentive. Really felt great hospitality here. The bellman arranged to have our bags taken to our room and we were shown around the property. Surprised to learn about a lounge containing afternoon canapés and evening beverages was the first of many surprises. Our room was on level 10, featured a seperate living area, bedroom and very fancy bathroom including a bath and seperate shower. The gym - absolutely stunning including pool, spa, sauna and very well equipped gym. After 10 days of travelling, I spent two hours here and did not get bored. The gyms atmosphere was neat and felt very spaced out unlike a previous gym experienced earlier in the week. Breakfast was stunning, and included a fresh orange juice maker in addition to a regular juicer with other fresh fruits and vegetables. The live egg station was great and poached eggs cooked perfectly. What was even better, the restaurant is located on level 15, overlooking the Harbour. Evening canapés included cheeses, hot selections, wines and beers and outdone other hotels within the same category. Honestly I wish we were here a lot longer than a night, as we have unfinished business!!! Such a great hotel and look forward to our next stay. Thank you SO/ Auckland for delivering such amazing hospitality for my husband’s 50th.

1/5 — A Simple Mistake Turned Into a Completely Avoidable Problem

ملاحظة Tripadvisor 1.0/5

Compass639805 تقييم TripAdvisor المعتمد

I rarely leave negative reviews, but my experience with SO/ Auckland deserves to be shared. I left a medically-necessary orthodontic retainer by the sink in my room. I realized immediately and contacted the hotel less than 24 hours after checkout. Despite the extremely short timeframe and the item being in plain sight, I was told housekeeping “couldn’t find it.” Realistically, it was thrown away. What disappointed me most wasn’t the loss — mistakes happen — but how the hotel handled it: • No urgency in retrieving the item • Slow, repetitive communication with no real follow-up • No accountability from housekeeping • No goodwill gesture or support, just a copy-paste “policy” response This falls short of the standard of service expected from a 5-star hotel. An item reported within 24 hours should not be thrown away with no responsibility acknowledged. The experience left a bad impression, and I hope management seriously reviews their lost-and-found procedures so other travelers don’t end up in the same situation.

Kia Ora, Please be assured that your feedback has prompted further internal discussions with our housekeeping and guest services teams. We are implementing additional checks in our lost‑and‑found process to ensure that items reported promptly are handled with the utmost care and urgency. I want to reassure you that we are committed to preventing similar situations in the future. Your comments have been invaluable in helping us strengthen our procedures, and we are determined to uphold the level of service expected from a five‑star property. We sincerely hope you will allow us the chance to welcome you back and demonstrate the improvements we are making. Sincerely, SO.

A wonderful retreat

ملاحظة Tripadvisor 5.0/5

pmac07 تقييم TripAdvisor المعتمد

The staff was very professional and very helpful. Our room overlooked the harbor and was amazing. The location was convenient to shopping, touring, and restaurants. Earplugs were furnished if you needed them for the street noise. We didn't need them. The room was immaculate.

Kia Ora, Thank you for the amazing review. We're happy to hear that you were well looked after and that you enjoy the lovely Auckland Harbour Views. We hope to have you stay with us again sometime in the near future. Sincerely, SO.

Super comfy & lovely room!

ملاحظة Tripadvisor 5.0/5

Bebe B تقييم TripAdvisor المعتمد

Very easy check in - excellent staff. Walked into our room and was pleasantly surprised at how luxe it was. Very happy travellers here

Kia Ora, Thank you so much for your lovely feedback! We are thrilled to hear that check-in was smooth and that our team made a great impression. We are delighted you had such a great stay, and we’d love to welcome you back again soon. Sincerely,

Interesting hotel

ملاحظة Tripadvisor 5.0/5

Bwbachod17 تقييم TripAdvisor المعتمد

We stayed here for 3 nights while in Auckland. The staff were lovely. Breakfast was nice with many options and the breakfast staff were fantastic at catering for specific requests. We didn’t particularly like the style of the rooms but that is just a personal opinion. The rooms were clean with a good shower. The location was good - about a 10 minute walk from the marina and all the restaurants and literally opposite the Giapo ice cream shop!

Kia Ora, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay in Auckland and that our team made a positive impression. We appreciate your feedback regarding the room style. While we understand that design preferences can vary, we are glad the room’s cleanliness and shower comfort added to your stay. We hope to have the pleasure of welcoming you back again on your next visit to Auckland. Sincerely,

بالاشتراك مع TripAdvisor

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يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.