The Sebel Auckland Viaduct Harbour 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 1,083 أراء

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The Sebel Auckland Viaduct Harbour - Image 1
The Sebel Auckland Viaduct Harbour - Image 2
The Sebel Auckland Viaduct Harbour - Image 3
The Sebel Auckland Viaduct Harbour - Image 4
85 89 Customs Street West, 1010 AUCKLAND, New Zealand

الوصف

خدمات الفندق الإضافية

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

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موقع الفندق

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

نظام تحديد المواقع العالمي (GPS):-36.843578, 174.763219

الهاتف
فاكس +64 9 978 4099

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

مركز اللياقة البدنية

الصورة غير التعاقدية

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  1,083 أراء

تقييم TripAdvisor  4.0/5  1,597 أراء

A good home away from home

ملاحظة Tripadvisor 5.0/5

markanthony20242024 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

A friendly welcome and helpful staff. I enjoyed my stay and as always grateful to belong to Accor. Belonging to Accor gives me a sense of safety and support.

Probably needs a bit of money spent on it

ملاحظة Tripadvisor 3.0/5

marn1105 Couples - تقييم TripAdvisor المعتمد

Hotel is getting old and tired. We were checked into a room on level 2. It was like a dungeon, tiny small window with a view to a concrete wall. We asked to move and the team were lovely and accommodating. The team were the highlight of the stay. The bed is small and uncomfortable even with a mattress topper on it. Location is handy but was pretty loud with nightclub nearby.

Not recommended

ملاحظة Tripadvisor 1.0/5

LindaB981 Couples - تقييم TripAdvisor المعتمد

Awful experience. Not recommended unless you’re prepared to be awake all night. Check in was confusing. Difficult to find the car park which while there are allotted parks scattered throughout the private spaces, we eventually found a hotel one. Very narrow and tight. The chap on reception was incredibly difficult to understand as he had a heavy accent. The room was old and tired with plenty of mold in the grout. 2 teabags only and 1 towel each. This is a room rate of over $300nz per night! Upon checking in I was told it may be a bit noisy as it is a Marina View room however we were really unprepared for a band playing directly below us until one in the morning accompanied by all the yelling and cheering! Even my ear plugs didn’t help. Don’t let them give you first floor, in addition there were the drunken females chasing each other up and down the corridor at 3 am! Never again would I stay there. The room rate was exorbitant and not value at all and disappointed that the accommodation ruined what should have been a great weekend.

Trash for your cash

ملاحظة Tripadvisor 1.0/5

tejadar2015 تقييم TripAdvisor المعتمد

What utter dismay we felt as we arrived at this over-priced, shabby, outdated, basic, uncomfortable motel disguised as a hotel. We paid $450 NZD for the night and felt that $80 would have been a more appropriate price point. Think of a basic motel room that hasn't been cleaned very well. Dirty beige on beige, cheap uncomfortable furniture, dated scuffed decor, the room felt more like a conference break out room from the mid-90s than somewhere anyone with an iota of taste or decency would choose to stay. Greasy brown finger marks over walls and doors, stained faded carpet and dirty windows. Basic office-style furniture (think metal and glass). TRAGIC. Fancy a nice cold drink from the fridge? Forget it. All that's in there is a tiny long-life milk container lying on it's side. Not even a bottle of water. However, the compendium in the room states: "All guest rooms are stocked with a mini bar which is checked and replenished daily." Hmmm.... Upon calling reception we were told that they forgot to update the compendium to reflect that there are in fact no minibars in any of the rooms. You can however order drinks to be delivered. The small piece of paper next to the tea selection offered "white wine" for $40 a bottle. No further details were provided on what variety of white or red wine was available for purchase. Oh, and if paying $450 for a 1 star room isn't insult enough, you are then charged $10 if you want to use the wifi! How they get away with this boggles the mind. Shape up Sebel.

Dear tejadar201, Thank you for taking the time to provide such detailed feedback about your recent stay at The Sebel Auckland Viaduct Harbour. We are deeply sorry to hear about the numerous issues you encountered and the overall dissatisfaction with your experience. Your comments are extremely valuable to us, as they help us identify areas that require immediate attention and improvement. We sincerely apologize for the condition of your room and the lack of cleanliness you described. The issues you mentioned regarding the outdated decor, dirty surfaces, and uncomfortable furnishings are unacceptable and do not reflect the high standards we strive to maintain. We have shared your feedback with our housekeeping and maintenance teams to address these concerns promptly. Additionally, we regret the misinformation regarding the mini bar and the lack of clarity about the available amenities. We understand how frustrating it must have been to find outdated information in the compendium and a lack of basic provisions in your room. We are reviewing our communication and updating all materials to ensure accuracy and transparency for our guests. The Wi-Fi charge and the lack of detailed information about available drinks are also points we are reviewing. Free Wi-Fi is available to all Accor members and membership is free. We strive to provide value for money and a comfortable experience for all our guests, and it is clear that we fell short during your stay. Thank you again for bringing these issues to our attention. We are committed to making the necessary improvements to ensure a better experience for all our guests. Sincerely, Hotel Management

Great location and service, with modern facilities

ملاحظة Tripadvisor 5.0/5

Adrian S المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Stayed on a business trip for a single night. Luxury and good size, modern room with strong facilities. Contemporary style and great location by the harbour. Service at check in, departure and in the bar was very good. I’d definitely stay again.

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

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  • 379 أراء 5.5/10 مستوى الراحة
  • 209 أراء 5.4/10 مستوى النظافة
  • 172 أراء 4.2/10 وسائل الراحة
  • 161 أراء 4.1/10 القيمة مقابل المال

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جميع فنادقنا في Auckland

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.