Sofitel Auckland Viaduct Harbour 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 1,589 أراء

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21 Viaduct Harbour Avenue, 1010 AUCKLAND, نيوزيلندي

الوصف

خدمات الفندق الإضافية

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

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موقع الفندق

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
نيوزيلندي

نظام تحديد المواقع العالمي (GPS):-36.844868, 174.757385

الهاتف
فاكس +64 9 909 9001

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  1,589 أراء

تقييم TripAdvisor  4.5/5  3,692 أراء

Short but enjoyable stay

ملاحظة Tripadvisor 5.0/5

IanC4834 تقييم TripAdvisor المعتمد

Well furnished, good location, good amenities, and very friendly staff. Was very happy with the stay here and would certainly consider coming again.

Adequate

ملاحظة Tripadvisor 4.0/5

Dale S تقييم TripAdvisor المعتمد

Modeled on the European hotel room style (small space), it has the basics. La Maree restaurant serves a good breakfast and dinner – but nothing outstanding. The location is a short walk to the ferry terminal. It’s a place to sleep and go somewhere else.

Strange, ill managed hotel

ملاحظة Tripadvisor 2.0/5

Pioneer54995564614 تقييم TripAdvisor المعتمد

We were here with a Tauck tour group, but why they chose this hotel baffles me. This is a very odd hotel, no where close to the the standards of other Sofitels we've stayed at. The room is attractive, and those public spaces that were open are as well. But there is something seriously off with the management here. For instance, there is no thermostadt to control air conditioning, just an unlabeled knob that turns without resistance in either direction for as many turns as you have endurance, and seems to be permanently stuck in iceberg mode. Heat is a standalone "autoeco" device that does allow you to set a digital thermometer, but seems to run too long, putting the room in sauna mode. Other people on our tour said that they experienced the same problems. In our room, the coffee maker didn't function, but the next day they did replace it with one that works. The hotel restaurant should, being a Sofitel, be good, but is middling at best. Maybe I was just unlucky -- my appetizer with literally inedible (really unchewable; it was octopus not cooked long enough), and my main course, well they waited until the other peoples food was delivered to inform me that they had run out of it. It doesn't help my feelings about the place that the next day I came down with all the symptons of food poisining, but I don't have any reason to think that the hotel was a fault.

Dear Guest, Thank you for your feedback regarding your recent stay at Sofitel Auckland Viaduct Harbour. I deeply regret to learn that your experience did not meet the high standards we strive to uphold, particularly concerning room amenities and dining services. I appreciate your comments regarding the air conditioning system. Your observations will certainly be taken into account as we continuously seek to improve our facilities. Regarding your dining experience, it is unfortunate that the quality of your meal did not reflect our usual culinary standards. We will be reviewing our kitchen operations to further strengthen the dining experience we deliver. I trust you are feeling better, and I want to assure you that our food safety standards remain of the highest priority. Thank you once again for taking the time to share your feedback. Best regards, Reto Borer Sofitel Auckland Viaduct Harbour

Sofitel Auckland

ملاحظة Tripadvisor 5.0/5

DJRaffy8888 تقييم TripAdvisor المعتمد

Great service and very responsive to any needs. Located in the heart of all the restaurants and bars so you can walk to just about all of them. Rooms are undergoing a refresh which was needed. The only negative would be the gym which seems an afterthought and lacking what is provided in other 5 star hotels, however I have an Anytime Fitness membership and there is one 200 meters away.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reto Borer

Beautiful Harbor Views and Wonderful Staff at the Sofitel Auckland

ملاحظة Tripadvisor 4.0/5

AmericanPhotographer تقييم TripAdvisor المعتمد

Our stay at the Sofitel Auckland Viaduct Harbour was memorable and luxurious, highlighted by its stunning harbor views and exceptional service. Pros: • The staff were outstanding — attentive, professional, and genuinely welcoming throughout our stay. • The food was excellent, from breakfast to dinner, with fresh ingredients and beautifully presented dishes. 🥐 • The location couldn’t be better, right on the harbor with easy access to restaurants and city attractions. • The pool and wellness area offered a lovely spot to relax, stylishly designed and well maintained.🏊🏼 • We stayed in the Presidential Suite, and the views were absolutely breathtaking — a true standout feature of the hotel. Cons: • We noticed a small issue with ants in the bathroom, which felt out of place in a suite of this level.🐜 • While the Club Lounge was elegant and the staff wonderful, the canapés didn’t quite measure up to what you’d expect from other five-star properties in the same tier.🥟 Overall: The Sofitel Auckland delivers a refined experience with world-class service, incredible views, and prime harbor access. Despite a few small lapses, the overall stay was delightful. A special thank you to Careem and Shane for their exceptional service — they made our visit feel truly personalized and memorable. We’d happily return for the views, the hospitality, and the unmistakable Sofitel charm.

Thank you sincerely for taking the time to share such a thoughtful and detailed review of your recent stay at Sofitel Auckland Viaduct Harbour. We are truly delighted that your visit was memorable and that our colleagues, especially Careem and Shane, helped make your experience so special. Your kind words about the attentiveness, professionalism, and warmth of our team mean a great deal to us; they are indeed the heart of our hotel and take great pride in creating genuine moments of hospitality. It is also wonderful to know you enjoyed our cuisine, wellness area, and the beauty of the harbour views from your suite. We appreciate your constructive feedback regarding the minor maintenance and culinary details you mentioned. Please rest assured that these have been shared with the relevant teams for review and improvement. It was our pleasure to welcome you to Sofitel Auckland, and we look forward to sharing your comments with the entire team Best regards Reto Borer

بالاشتراك مع TripAdvisor

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