ibis budget Auckland Central 3 نجوم

I have stayed in budget hotels all over the world and one does not expect much when staying in budget accomodation but being budget does not mean it needs to be crappy. This hotel (apart from the location) is crappy. No pride has gone into the running and maintaining of this property. I am surprised ACCOR allow a hotel to look and operate like this. Exhaustingly slow check in with not enough staff. Convoluted baggage storage, Lobby and artwork decor unfinished and drab. Broom closet rooms that smell, no aircon and no where to sit in the rooms. $120 a night is budget for Auckland but some imagination, better training, better systems and a little bit of pride in your business would go along way. I have read many of your reviews from the last 2 years and it seems that you have the same answer for every bad review but obviously dont care about actually doing anything about it. Just owners that are happy to collect the money from one time travellers through Auckland. leaving them with a bad taste in their mouths. PS...the photos of the rooms on their site and tripadvisor/booking.com look a thousand times better than they actually are.

The worst hotel reception ever. I called on 17th January and I did a reservation on the phone. The person took my details and the money was debited from my credit card. I arrived today and after waiting in the line to for half an hour (only one person doing check ins) they can’t find my booking. The receptionist is useless and won’t do anything. She told me she would call me, after 3 hours she didn’t call me and I came back to the hotel and still nothing. I have to wait another half an hour until the other receptionist comes to see if she can find my booking. This is terrible, I have no certainty I have a room that I paid for after 4 hours of being here. No solution, nothing. A very useless reception. I’m so angry!!!!

This budget hotel is in a great location & the staff were very helpful & friendly. However, the 2 double rooms I stayed in were quite small. The 2nd room was so small that I would recommend it only for someone traveling solo. The bed was comfortable, water was hot & even though others stated they had a smell in the room I had no offensive smell in either room I booked. The rooms were very clean but the metal drain on floor of shower was loose in both rooms. One of my rooms had a microwave & stove top both had a refrigerator & kettle. Anything you need like utensils & pots you could ask for at the front desk. The rooms were bright due to a window & slider. The balcony was basically non existent as you couldn't really step out. I chose this hotel for the location & for me it was perfect. No restaurant in this hotel but there is a cafe next door & down the block & a great Countdown grocery store about a 10 min walk. Waterfront is maybe a 15min walk & Sky Tower ~10mins. FYI most stores except the grocery close early ~6pm so do your shopping early.

When you look at the photos of this hotel, you think: "Ok, that looks nice." The shock comes when you enter the room. Even the term 'room' is a real exaggeration. 'Storage room' is more appropriate. A tiny double bed almost stands in the way of even entering the room. Our two travel bags? We somehow squeeze them in unopened. Opening does not work, we would have to leave the room. Of course there is no chair and no table! They wouldn't have fit in. We close the access door and now find a second door. The toilet and shower are hidden behind it. The shower and toilet share this miserable dark hole, separated only by a shower curtain better known as a 'rag'. The worst thing though is the smell. Sorry, stench is more appropriate. Window for ventilation. Well, if you call an opening of approx. 30 x 70 cm closed with glass a window... . Oh, I forgot: there is another balcony that is actually one square meter in size. We could put our travel bags there. Oh, that doesn't work, the door is so narrow that the travel bags don't fit through.

Never again. Dirty rooms, weird smell, bathroom absolutly filthy, bugs, unfriendly staff....wanted to move to another room but apparently fully booked. Wrong, possibility to book on their site so rooms available. Only one positive point, the location in the city centre.!