ibis Melaka 4 stars

Customer review rating (ALL Rating) 4.1/5 1,039 reviews

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249 Jalan Bendahara, 75100 MELAKA, Malaysia

Description

Hotel extras

  • 249 contemporary rooms

  • All-you-can-eat buffet breakfast

  • Web Corner and Complimentary WIFI access

  • 4 well-equipped meeting rooms with state-of-art facilities

  • Walking distance to historical attractions

Our accommodation(s)

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Hotel location

ibis Melaka

249 Jalan Bendahara
75100 MELAKA
Malaysia

GPS:2.197616, 102.25204

Telephone
Fax 6/2228899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Our all-day dining restaurant offers All-You-Can-Eat breakfast buffet and an innovative a la carte menu for lunch and dinner. Kid's menu is available too!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,039 reviews

Customer review rating 4.5/5

Rashid D. Families - Confirmed reviews ALL

Well located, convinenient and place for peace of mind

Dear Rashid D., Thank you for sharing your feedback and for choosing ibis Melaka. We are very pleased to know that you enjoyed our convenient and well-located hotel, and that you found it to be a place for peace of mind during your stay. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back again soon for another pleasant stay in Melaka. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Customer review rating 2.0/5

Alan Y. W. Friends - Confirmed reviews ALL

Good location. Very Poor service standards from ALL staff. Whenever approaching any staff regarding my platinum status they obviously have no idea and the knowledge regarding hospitality to make guest feel welcome or make me feel like I want to enjoy and services offered by the hotel.

Dear Alan Y. W., Thank you for taking the time to share your feedback following your recent stay at ibis Melaka. We are very sorry to hear about your experience, particularly regarding the service you received and the way your ALL – Accor Live Limitless Platinum status was handled. This is certainly not the level of hospitality we aim to provide, and we sincerely apologies for not making you feel welcomed or well taken care of during your stay. Please be assured that your comments have been shared with our management team for immediate review and training reinforcement with our staff, especially in relation to ALL membership recognition and guest service standards. We truly appreciate your feedback, as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to restore your confidence in the future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Customer review rating 3.5/5

Wenny A. Families - Confirmed reviews ALL

Bed was comfortable. Room was spacious and clean. But hallway to the room was not bright enough. Lack of lighting along the hallway. We just dont feel comfortable and a bit scary for us to walk all the way from lift to the room. The hotel should have at least 1 bellboy ready at the entrance. We arrive around 9 pm. We put our baggage at the troly by ourself, but no bellboy available. We have to drag our luggage to our room by ourself.

Dear Wenny a., Thank you for taking the time to share your feedback following your stay at ibis Melaka. We are pleased to know that you found the bed comfortable and the room spacious and clean. However, we sincerely apologize for the discomfort you experienced with the hallway lighting and your arrival experience. Regarding the lighting, please allow us to share that it is designed in line with ibis brand standards, which emphasize a consistent ambiance across our properties. Nonetheless, we understand your concerns and truly appreciate your feedback, as guest comfort and safety are very important to us. In addition, we regret any inconvenience caused during your arrival. As part of our select-service concept, ibis Melaka does not provide bellboy services. However, our team is always available to assist whenever possible, and we are sorry if this was not clearly communicated or if assistance was not offered at the time. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back to ibis Melaka for a more comfortable stay in the future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Customer review rating 5.0/5

Roopinder K. Friends - Confirmed reviews ALL

The hotel is well located in the tourist area and has easy access to restaurants and good food. The hotel was clean and the staff was very friendly.

Dear Roopinder K., Thank you for sharing your wonderful feedback about your recent stay at ibis Melaka. We’re delighted to hear that you had an enjoyable experience and appreciated our convenient location in the heart of the tourist area, with easy access to great dining options. It’s also rewarding to know that you found the hotel clean and our team friendly—your kind words truly motivate us to keep delivering excellent service. We look forward to welcoming you back to ibis Melaka for another pleasant stay in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Customer review rating 3.5/5

Peng L. T. Business - Confirmed reviews ALL

just that not really suitable for business traveler as no proper working desk. :)

Dear Peng L. T., Thank you for taking the time to share your feedback following your stay at ibis Melaka. We’re pleased to know that you had a good overall experience. At the same time, we sincerely apologize that the room setup did not fully meet the needs of a business traveler, particularly regarding the working desk. Your feedback is important to us, and we will certainly review this aspect as we continue to improve our facilities for all our guests. We appreciate your valuable comments and hope to have the opportunity to welcome you back to ibis Melaka in the future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Other web-users rate our hotel

  • 1,407 reviews 9.4/10 Location
  • 1,647 reviews 7.1/10 Room
  • 1,145 reviews 7.3/10 Service
  • 76 reviews 7.6/10 WiFi
  • 900 reviews 7.2/10 Cleanliness
  • 599 reviews 3.9/10 Breakfast
  • 446 reviews 7/10 Amenities
  • 342 reviews 8.4/10 Pool

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