Mercure Gold Coast Resort bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 4.182 ulasan

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Mercure Gold Coast Resort - Image 1
Mercure Gold Coast Resort - Image 2
Mercure Gold Coast Resort - Image 3
Mercure Gold Coast Resort - Image 4
Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Deskripsi

Keistimewaan hotel

  • Resor santai di tengah taman tropis rimbun

  • Ramah keluarga dengan parkir gratis

  • Pemandangan nan tenteram dari setiap kamar

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Lokasi hotel

Mercure Gold Coast Resort

Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telepon
Fax +61 7 5555 7701

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
Di dekat properti
  • Parkir

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Peringkat ALL  4.3/5  4.182 ulasan

Peringkat TripAdvisor  4.0/5  1.744 ulasan

Sertifikat keunggulan 2024

Very disappointing.

Catatan Tripadvisor 1.0/5

Denise D Ulasan TripAdvisor tersertifikasi

This was the worst place I have ever stayed at on the Gold Coast. Unfriendly environment - understaffed - poor service - food and drink orders taking up to an hour - rooms dated - no care - and overpriced compared to a number of better venues in the area.

A nice stay

Catatan Tripadvisor 5.0/5

Flesh81 Couples - Ulasan TripAdvisor tersertifikasi

Our fouth time staying here. The mattresses are due to be replaced, as they have become overly soft especiallyin the middle. By the end of three nights we were ready to go home to our own (soft) bed. The rooms are clean and well appointed. Staff are great/helpful throughout the resort. The breakfast is very good (although kids need to be band from a buffet counter). Dinner was well priced and well done.

Really good but needs attention in a few areas

Catatan Tripadvisor 4.0/5

JeffS758 Bisnis - Ulasan TripAdvisor tersertifikasi

Obviously a big golf resort, but I went there for a corporate event. Check in was amazingly fast and smooth and the foyer looked fantastic with a massive staircase. The room was ok but that was all. Aircon wouldn’t heat up not matter how hard I tried to make it work. Some of the furniture is very tired, as were the bathroom tiles and the carpets. The sheets seemed too short and kept creeping up over the end of the bed. You can order food from your room but then have to go collect it. The restaurant was nice although we were asked to wait 45mins for a table when it was half empty. Maybe short on chefs? The bar staff were wonderful but there simply was not enough of them. The bar was often 4 people deep with 1 person serving. This guy worked his butt off but simply couldn’t keep up. Both nights at 8.45 they’d call last drinks even though the bar was crowded. It’s not like you can walk to another bar so we all found this very annoying. The function venue space was perfect and we all enjoyed ourselves over the 2 days. I think if you used the golf course and pool area it’d be a great place to stay.

Thank you for sharing your feedback about your recent stay. We appreciate your detailed comments and would like to address a few points. We're glad to hear that your check-in experience was fast and smooth, and that you were impressed with our foyer and staircase. However, we apologize for the issues you encountered in your room, particularly with the air conditioning, furniture, bathroom tiles, and sheets. Your feedback is valuable, and we'll address these maintenance concerns to ensure a better experience for future guests. Regarding the food service, we understand that having to collect your order can be inconvenient, and we'll look into improving this aspect of our service. We're also sorry for the wait time at the restaurant, your comments will be reviewed with our management team to improve our dining and bar experience. We're pleased that you enjoyed the function venue space and had a good time over the two days. Your feedback about the golf course and pool area being great places to stay is encouraging, and we hope you'll consider exploring these amenities on your next visit. Thank you again for your review. We hope to welcome you back and provide a more enjoyable experience in the future.

Lack of staff training

Catatan Tripadvisor 3.0/5

lost_nomads Couples - Ulasan TripAdvisor tersertifikasi

Got a decent rate via Accor for a 3 night stay. Check in was friendly and explained the hotel options well. Had a golf view hotel room on the second floor of a walk up building. The room had seen recent renovation of soft furnishings and beds, however the fridge froze everything in it and the bathroom is dated. We put our sign up for no housekeeping before the requested time and left it there for our entire stay. The $10 per day never came off our bill. Prices in the restaurant are higher than at the beach & a small menu. We dined in one night and had booked a table 45 mins before arriving but weren’t warned until we got there that it was a 30 min wait for food. The staff were most unprofessional ignoring our attempts for attention to order or get a drink ( which we ended up having to go to the bar ourselves) The wait was actually an hour which is ridiculous, and no offer of a bread roll or something to tide us over. The food was nice when it arrived but it didn’t make up for the pure lack of hospitality.

Not sure this time.

Catatan Tripadvisor 3.0/5

robbo011 Couples - Ulasan TripAdvisor tersertifikasi

Well, stayed 2 years ago and not much has changed. The sunset deck should need a serious upgrade. I think they should have a vocal singer or some kind of entertainment to get guests out of their room for a cold brew and mingle with other guests, because unfortunately this hotel is absolutely dead at night time!! Main pool is good, but if you’re going to have an outdoor bar, just maybe you should open it up for your guests to enjoy!! The food for lunch and dinner is a lot over priced. 3 little small meals for dinner just cost me $77.00!!! Not good if you want people to come down for a snack and a drink!!! The rooms are nice and clean and the staff are very efficient in their jobs. Well done! Big problem for those who have difficulty in walking upstairs, there’s no elevators in some of the sections of units!! Can I go on, probably, but you will judge this place on your arrival if you choose visit! Good luck.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 767 ulasan 8.3/10 Lokasi
  • 2.229 ulasan 6.9/10 Kamar
  • 2.088 ulasan 8.5/10 Pelayanan
  • 45 ulasan 5.4/10 Internet
  • 1.009 ulasan 7.5/10 Kenyamanan
  • 952 ulasan 7.1/10 Makanan
  • 937 ulasan 5.8/10 Kebersihan
  • 605 ulasan 8.1/10 Sarapan

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