Sofitel Gold Coast Broadbeach bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 5.339 ulasan

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Sofitel Gold Coast Broadbeach - Image 1
Sofitel Gold Coast Broadbeach - Image 2
Sofitel Gold Coast Broadbeach - Image 3
Sofitel Gold Coast Broadbeach - Image 4
81 Surf Parade, 4218 BROADBEACH, Australia

Deskripsi

Keistimewaan hotel

  • Manjakan sisi epikurean Anda

  • Seperjalanan kaki singkat dari gulungan ombak selancar Pasifik

  • Seni pribumi terbaik

  • room81 - Restoran dengan rekomendasi dua topi chef

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Lokasi hotel

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 BROADBEACH
Australia

GPS:-28.029367, 153.431579

Telepon
Fax +61 7 5592 3747

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.3/5  5.339 ulasan

Peringkat TripAdvisor  4.2/5  3.426 ulasan

Let down by the pool

Catatan Tripadvisor 4.0/5

Geoff_and_Roz Ulasan TripAdvisor tersertifikasi

The hotel itself is still worthy of a 5-star rating in my opinion. The lobby is large and airy within a large void, concierge is attentive, and various function rooms are available on the lower floors. Our room was large and well-furnished and the larger than average bathroom, despite showing its age (the hotel is 30yo), is still perfectly functional. Breakfast in the restaurant on Level 3 is par for the course, with comprehensive offerings but not outstanding. What was welcome though is that barista coffee did not attract an extra surcharge, unlike other establishments we have stayed at. Location is perfect. Our only grievance is with the pools. The main pool is only 1.2m deep. Staff say that it is 'kid friendly' but that's a cop out. The access into the pool is via two large steps, at least 0.5m each, which makes it very difficult for adults with mobility issues to enter and exit. And once in the pool, you have to squat to enjoy the feeling of the water up to your neck. Surrounding the pool is a timber deck which becomes slippery, and there is nowhere near enough shade for people enjoying the loungers. The other (smaller) pool, located adjacent, does have many small steps into it, but the pool itself is 2.2m deep and there is no facility for poor swimmers to hang onto any ledging, nor is there any seating ledge in the pool. It is unfriendly. This is a great hotel in a perfect location if your priority does not include using the pools. Four stars instead of five because of that.

Very bad offering, letting the brand down.

Catatan Tripadvisor 2.0/5

GIMGFamily Ulasan TripAdvisor tersertifikasi

Don't expect this to be a Sofitel. At best it's a basic mercure level offering. Not even novotel level. No lounge, gym is the size of 3 beds, bathroom amenities reduced fr9m Sofitel standards, beds are crap. Rooms not updated, but even worse were never to sofitel standard. Everything is crumbling. Bathrooms have holes, broken tiles etc... Breakfast buffet not to Sofitel standards. Book the novotel instead. Cheaper and possibly better.

Bonjour GIMGFamily, Thank you for taking the time to share your feedback following your stay with us. We are truly sorry to hear that your experience did not meet your expectations or the Sofitel standards you rightly anticipated. Your comments regarding the condition of the rooms, facilities, amenities, and overall offering are taken very seriously. This is certainly not the impression we wish to leave, and we regret the disappointment you felt during your stay. Please accept our sincere apologies for the areas where we fell short, including the breakfast experience and the state of our facilities. We appreciate your honesty, as feedback like yours is essential in helping us identify where immediate attention and improvement are required. Your comments have been shared with our senior management and relevant teams for review and action. While we understand your frustration, we do hope you might consider giving us another opportunity in the future to provide the level of experience expected of the Sofitel brand. Merci, Matt Andraws General Manager

The place to stay on the Gold Coast.

Catatan Tripadvisor 5.0/5

P9625CFfrankm Ulasan TripAdvisor tersertifikasi

Thank you to the outstanding Team and Team at the Sofitel Broadbeach. Service from the whole Team from Hotel entrance to checking in, concierge directing us to our room was impeccable. Great views from our room on the 11th Floor, we all loved the marble bathroom. Breakfast is excellent, great variety, fresh and plentiful. The Chia is yummy, we spoke to one of the Chef Team Adsa who prepared, giving us her recipe. Vianne is an absolute GEM, Guest Experience Manager, my family and I chatted with her at Breakfast. Great to see the Senior Team engaging with us guests. Top stay at a great hotel on the Gold Coast. Thank you.

Bonjour Frank M, Thank you sincerely for such an outstanding and heartfelt review. Reading your comments truly warmed my heart, and I cannot thank you enough for taking the time to share your experience with us. I am absolutely delighted to know that your stay was memorable from the moment you arrived, and that our team — from the hotel entrance through to concierge and breakfast — made such a positive impression. Your kind words about the service being impeccable are incredibly rewarding for all of us. It is wonderful to hear that you enjoyed the views from your room on the 11th floor and that the marble bathroom was a highlight — a little touch of Sofitel luxury we are proud of. I am also thrilled that breakfast exceeded your expectations. I will certainly share your lovely feedback with our Chef team, especially Adsa, who will be so pleased to know you enjoyed her chia recipe. Your special mention of Vianne truly means a lot. She is indeed a gem, and your comments perfectly reflect her passion for guest connection and care. We strongly believe that genuine engagement makes all the difference, and it is lovely to know this was felt by you and your family. Thank you once again for your trust, your kind words, and for choosing Sofitel Gold Coast Broadbeach. We hope to welcome you and your family back very soon for another exceptional stay. Merci, Matt Andraws General Manager

Dated

Catatan Tripadvisor 3.0/5

Dreamer40923251440 Ulasan TripAdvisor tersertifikasi

Hotel rooms are a bit dated. Also has no club lounge which is very disappointing for a Sofitel Hotel

Bonjour Dreamer40923251440, Thank you for taking the time to share your feedback following your recent stay with us. I am genuinely sorry to read that your experience did not meet your expectations, particularly regarding the condition of the rooms and the absence of a Club Lounge. I understand how this can be disappointing, especially when choosing a Sofitel hotel, and I appreciate you sharing this openly. Your comments regarding the dated feel of the rooms have been noted and we are in the initial discussion phase around future capital enhancements with our owners and this further supports our conversation. Thank you once again for your honest feedback. It is only through comments such as yours that we can continue to improve. Merci, Matt Andraws General Manager

Below standard Accomodation

Catatan Tripadvisor 1.0/5

Mark R Ulasan TripAdvisor tersertifikasi

We paid over $400 per night for 5 nights and left very Disappointed to say the least. We often stay in modern Accor Motels but the Sofitel here looks like nothing has been updated for over 20 years. A kettle and 2 coffee mugs were the only room facilities except for a 20+ year old TV that you can't access Streaming on. The room clearly hasn't had any improvements for many years, shower head leaks and no soap or shampoo. I've stayed in $150 a night Motels in better condition.

Bonjour Mark R, Thank you for taking the time to share your detailed feedback following your recent stay with us at Sofitel Gold Coast Broadbeach. I am truly sorry to read of your disappointment, and I would like to sincerely apologise that your experience did not meet your expectations, nor the standards we strive to deliver — especially as a valued ALL Accor Classic member and Accor Vacation Club member. While I am pleased to note that you appreciated our location, I am genuinely concerned by your comments regarding the condition of the room, in-room amenities, perceived value, and overall comfort. With regard to in-room amenities, I would like to clarify that our rooms are equipped with mini bar menus accessible via QR code, allowing guests to place orders directly or alternatively through our reception team. That said, it is clear this was not communicated well during your stay, and for that I sincerely apologise. I am also sorry that the room felt dated and did not provide the level of comfort or modern features you expected, particularly given the nightly rate. We are currently in discussions with our owners around future capital enhancements. Thank you again for your honesty. While I regret that we did not deliver the experience you deserved, your feedback gives us the opportunity to improve, and for that I am grateful. Merci, Matt Andraws General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.730 ulasan 9.4/10 Lokasi
  • 2.655 ulasan 6.6/10 Kamar
  • 2.892 ulasan 8.5/10 Pelayanan
  • 100 ulasan 5.4/10 Internet
  • 836 ulasan 6.1/10 Kebersihan
  • 795 ulasan 4.7/10 Fasilitas
  • 723 ulasan 8.7/10 Sarapan
  • 642 ulasan 7.2/10 Makanan

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