Sofitel Gold Coast Broadbeach bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 5.671 ulasan

Jaminan Harga
Terbaik
Sofitel Gold Coast Broadbeach - Image 1
Sofitel Gold Coast Broadbeach - Image 2
Sofitel Gold Coast Broadbeach - Image 3
Sofitel Gold Coast Broadbeach - Image 4
81 Surf Parade, 4218 BROADBEACH, Australia

Deskripsi

Keistimewaan hotel

  • Manjakan sisi epikurean Anda

  • Seperjalanan kaki singkat dari gulungan ombak selancar Pasifik

  • Seni pribumi terbaik

  • room81 - Restoran dengan rekomendasi dua topi chef

Akomodasi kami

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Lokasi hotel

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 BROADBEACH
Australia

GPS:-28.029367, 153.431579

Telepon
Fax +61 7 5592 3747

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

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Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.3/5  5.671 ulasan

Peringkat TripAdvisor  4.2/5  3.388 ulasan

The best coast experience

Catatan Tripadvisor 5.0/5

molatman01 Bisnis - Ulasan TripAdvisor tersertifikasi

The staff at the restaurant are 5 star especially Ecko I.hope I spelled it correctly and Eddy at concierge is the best if the best always ready with a smile and a champagne love it. The front office staff see simply amazing they allways smile and always ready to help out no matter what

Away from home

Catatan Tripadvisor 5.0/5

Peter L Couples - Ulasan TripAdvisor tersertifikasi

Excellant, Staff friendly and we appreciated the upgrade. Food and service was something that could not be faulted Will be back

Superb 5 Day Break

Catatan Tripadvisor 5.0/5

reg s Solo travel - Ulasan TripAdvisor tersertifikasi

Great break at a really really super Resort-Although the Sofitel is a little dated compared with other Gold Coast Resorts,this stay was just super & relaxing-Staff are so helpful & food & amenities could not be better-Location is fantastic too,just a quiet stroll to Beach & proximity to top shopping is so easy

Terrible Stay/Customer Service

Catatan Tripadvisor 2.0/5

856alanal Couples - Ulasan TripAdvisor tersertifikasi

Before staying at the Sofitel we received a phone call in the morning asking what time we will be arriving?which is odd, but we guessed that it was depending on traffic. Upon arrival we were told by reception their computer was not working, to go to another area to check in. The guy explained our room was not ready until 4pm. I explained i had just had surgery and needed my room, and why did they not tell us when they rung in the morning..his response was that he got busy. I asked if check out is 11am? how come these guests would not leave until after check-in 3pm.... he could not give us an answer. We had paid extra for a spa and view, but wanted to put us in another room until after 4pm. We were meant to get free cheese platter & sparkling wine.. these did not arrive. We did get free parking after I asked for it. We went out for a bit came back & spoke to the same guy & said how we are bending over backwards for the people that should of been out hours ago. Suddenly there was a spa room available. We had a meal on level 3, quite expensive...and the chairs were cracked & old...also the pool was not working, neither was the online room service. Overall there are plenty of nicer updated hotels in Gold Coast that accommodate guests a lot better than the Sofitel did.

Bed bugs alert

Catatan Tripadvisor 2.0/5

Renee G Ulasan TripAdvisor tersertifikasi

Bed bugs alert! The level we stayed on was unclean, damp, and outdated. The sheets did not smell clean however thought maybe it hadn’t been used for awhile. Musty smell, dirty bath and balcony. We did have a one nite stay and enjoyed the location and pool area however the hotel and staff seemed tired. Have never reviewed before but after my son and I had bed bug bites clearly from the room, I would want others to know before deciding to book a stay here.

Bonjour Renee, Thank you for sharing your feedback, and I am truly sorry to hear about your experience. We take cleanliness and guest safety very seriously. After a thorough inspection of the room, we did not find any evidence to suggest the presence of bed bugs. We are also addressing the other issues you mentioned, including the musty smell, cleanliness of the bath and balcony, and the general condition of the room. We will review these points with our team to ensure that future stays are more comfortable and up to our usual standards. Thank you again for your feedback, and we hope to have the chance to welcome you back in the future. Merci, Fraser Ross General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.725 ulasan 9.3/10 Lokasi
  • 2.751 ulasan 6.6/10 Kamar
  • 2.850 ulasan 8.4/10 Pelayanan
  • 144 ulasan 5.1/10 Internet
  • 857 ulasan 5.9/10 Kebersihan
  • 832 ulasan 8.5/10 Sarapan
  • 781 ulasan 4.3/10 Fasilitas
  • 691 ulasan 6.8/10 Makanan

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