Mantra Sierra Grand bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 526 ulasan

Mantra Sierra Grand - Image 1
Mantra Sierra Grand - Image 2
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Hotel yang disetujui ALLSAFE

Keistimewaan hotel

  • Berlokasi sentral di Broadbeach

  • Dapat berjalan kaki ke pantai yang jernih

  • Memiliki berbagai fasilitas resor luar biasa

  • Kamar luas & besar yang ditata apik

  • Tersedia unit dengan pemandangan laut keseluruhan

Akomodasi kami


Suite 3 Kamar Tidur Pemandangan Laut

  • 7 orang
  • 140 / 1506 sq ft
  • Selimut 1 x Tempat tidur king dan 1 x Tempat tidur queen dan 2 x Tempat tidur single
  • Pemandangan: Pemandangan laut
  • Sebagian besar akomodasi: Balkon

Lokasi hotel

Mantra Sierra Grand

22 Surf Parade

GPS:-28.034654, 153.431848

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Properti 100% Bebas Rokok

2 kolam renang

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.1/5  526 ulasan

Peringkat TripAdvisor  4.0/5  1.539 ulasan

Terrible start, but ok in the end.

Catatan Tripadvisor 3.0/5

Jamie S Ulasan TripAdvisor tersertifikasi

When we checked into the room we were presented with the following. Bin left on the kitchen bench. Wet tea towel in the sink. Toaster and kettle left on the bench. 2 towels for 4 people. No toilet paper on the holders. Partially unmade bed. A dirty pair of female underwear left in the washing machine from the previous guests. A washing machine that did not work. A dishwasher that did not work until it was given some gentle persuasion (whack with fist). Leaking kitchen sink tap, had to have the tea towel wrapped around the base to prevent water going everywhere. Shower had dried up soap scum all over the screen and where the tiles meet the shower. Poor WiFi in the room, kids had to sit at the front door to get a decent signal. Very thin blinds in the bedrooms - it was daylight at 4.45am. Take an eye mask for future reference. Poor seals around the windows, the traffic noise was terrible and we were on level 12. A strong smell of decomposing food/waste coming from the communal rubbish dump chute. After paying $1000 plus for 3 night for 4 people i would have expected a bit more. The staff did offer an apology and provided us with some token cookies and a bottle of sparkling water... if that means anything. The hotel is starting to look old and is in desperate need of an upgrade. Two good things were the pool area and it is directly opposite Pacific Fair for your shopping. Do yourself a favor and look at newer hotels in the area.

Pleasantly Suprised and would return

Catatan Tripadvisor 4.0/5

Jo_B42942 Ulasan TripAdvisor tersertifikasi

Stayed for a local conference in Broadbeach in a 1 bedroom apartment. Spacious kitchen, lounge and bedroom for 2. Lovely hinterland view from our apartment. Very basic amenities in the bathroom, so take your own if you need anything particularly above this. Clean and comfortable for our purposes. 7-10min walk to Broadbeach was very easy, and right across from pacific fair. Parking is included and free which was very much appreciated. Lovely facilities - however with poor weather we were unable to make the most of these. Would happily return.

One of many visits to Broadbeach

Catatan Tripadvisor 3.0/5

O1691GXrobert Ulasan TripAdvisor tersertifikasi

Booked a one bedroom unit which had hinterland views including Pacific Fair gold coast highway and train station. Very comfortable , clean well stocked and a very comfortable large bed. Large balcony but not much sun. Very old basic TV no radio and a very poor water pressure in shower. No information brochure in room eg desk phone number and hours, emergency phone numbers for doctors etc. First time staying at Sierra Mantra

Dear O1691GXrobert, Thank you for providing feedback on the recent stay with us at Mantra Sierra Grand. We are pleased to hear you found your apartment to be clean, comfortable and provided all the inclusions you needed for a great getaway. We are sorry to hear that the water pressure wasn't the best and can provide full reassurance that we will have our Maintenance team have this attended to. In line with our commitment to being ecofriendly, our compendium detailing all the facilities and local area information is now offered digitally. This is provided via a QR code which is printed on your welcome card on arrival. We thank you again for taking the time to share your review and we hope to have the opportunity to welcome you back when you next visit the Gold Coast. Sincerely, Rebecca Noyes General Manager

I didn’t get what I paid for

Catatan Tripadvisor 2.0/5

oliviat203 Ulasan TripAdvisor tersertifikasi

I paid way more than usual for a 3 bedroom apartment because it was school holidays and also a long weekend. But I suppose that’s the price you pay if that’s the only time off you get. I was called by the hotel on the way to check when I was arriving and I said I was about an hour away and would be there at four. I also asked what floor I would be on because I wanted a higher floor. I was told 25th floor and I said that’s great. On arrival I was then put on the 21st floor. Which I thought was strange. I walk in. The 3rd bedroom was like a closet. Tiny of the kitchen, 2 single beds. No wardrobe. No window and a double sliding door. The “ocean view” was obstructed with buildings. I paid at least $500 more for the ocean side- not worth it. The second bedroom was a double or queen. Ok that’s your room I said to my daughter because mums getting the king bed!! Main room was the same size bed! A queen or double!!! What the…? I looked at the description agin on the website- 3 bedroom apartment KING bed , queen bed, 2 singles. I rang the front desk. I’m not paying my 3 month wage for a queen bed!!! I was told management would call me back and never did. The apartment was nice but small. The ocean view was not just the ocean please just write obstructed ocean views!!! Don’t say a KING bed if they’re no king! When I told the front desk my room number 2104, they said they do not recognise this number as one of THEIRS! What????!!!! So if it’s a privately owned apartment, make sure that they have what YOU are advertising!!!!! I don’t care if it’s busy. Make sure all room have what you’ve advertised. Not happy. And sort out the wifi. On check in, give your guests the code.

Dear oliviat203, Thank you for providing feedback on the recent stay with us at Mantra Sierra Grand, on behalf of the team please accept my apologies for the multiple issues and that your apartment did not meet your expectations. We were disappointed to hear of your concerns with the bedding configuration provided for your apartment. Our apartments do offer a style of different bedding configurations which cater for a number of different traveler needs. Please be assured that we are currently reviewing all advertising on our websites to ensure that these align with the property bedding offerings and do apologise for the impact that this had on your stay with us. We once again apologise for any inconvenience caused during your stay and thank again for providing your feedback. Sincerely, Rebecca Noyes General Manager

Dirty, outdated, not a four star hotel

Catatan Tripadvisor 1.0/5

hayley a Ulasan TripAdvisor tersertifikasi

Paid for a 3 bedroom ocean view ($500 a night with accor discount) it was a disgrace. Dirty floor towel, stains on tiles, disgraceful mattress, dirty air vents.. the list goes on. Dont waste ur money. The only thing going for this hotel is the pools and location.

Dear hayleya695, Thank you for taking the time to share your review. I appreciate you allowing me to correspond with you directly after your stay and provide some reassurance to you. This is certainly not the high level of service our team strive to deliver, and we appreciate the opportunity to review our processes to improve our offerings. I once again offer our formal apologies for the disappointment felt during your stay and thank you again for sharing your constructive feedback. Sincerely, Rebecca Noyes General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 21 ulasan 1.4/10 Internet
  • 190 ulasan 3.1/10 Kebersihan
  • 38 ulasan 5.9/10 Kesepadanan nilai
  • 31 ulasan 1.4/10 Makanan
  • 29 ulasan 9.4/10 Kebugaran/olah raga

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