Mantra Sierra Grand bintang 4

When we checked into the room we were presented with the following. Bin left on the kitchen bench. Wet tea towel in the sink. Toaster and kettle left on the bench. 2 towels for 4 people. No toilet paper on the holders. Partially unmade bed. A dirty pair of female underwear left in the washing machine from the previous guests. A washing machine that did not work. A dishwasher that did not work until it was given some gentle persuasion (whack with fist). Leaking kitchen sink tap, had to have the tea towel wrapped around the base to prevent water going everywhere. Shower had dried up soap scum all over the screen and where the tiles meet the shower. Poor WiFi in the room, kids had to sit at the front door to get a decent signal. Very thin blinds in the bedrooms - it was daylight at 4.45am. Take an eye mask for future reference. Poor seals around the windows, the traffic noise was terrible and we were on level 12. A strong smell of decomposing food/waste coming from the communal rubbish dump chute. After paying $1000 plus for 3 night for 4 people i would have expected a bit more. The staff did offer an apology and provided us with some token cookies and a bottle of sparkling water... if that means anything. The hotel is starting to look old and is in desperate need of an upgrade. Two good things were the pool area and it is directly opposite Pacific Fair for your shopping. Do yourself a favor and look at newer hotels in the area.

Stayed for a local conference in Broadbeach in a 1 bedroom apartment. Spacious kitchen, lounge and bedroom for 2. Lovely hinterland view from our apartment. Very basic amenities in the bathroom, so take your own if you need anything particularly above this. Clean and comfortable for our purposes. 7-10min walk to Broadbeach was very easy, and right across from pacific fair. Parking is included and free which was very much appreciated. Lovely facilities - however with poor weather we were unable to make the most of these. Would happily return.

Booked a one bedroom unit which had hinterland views including Pacific Fair gold coast highway and train station. Very comfortable , clean well stocked and a very comfortable large bed. Large balcony but not much sun. Very old basic TV no radio and a very poor water pressure in shower. No information brochure in room eg desk phone number and hours, emergency phone numbers for doctors etc. First time staying at Sierra Mantra

I paid way more than usual for a 3 bedroom apartment because it was school holidays and also a long weekend. But I suppose that’s the price you pay if that’s the only time off you get. I was called by the hotel on the way to check when I was arriving and I said I was about an hour away and would be there at four. I also asked what floor I would be on because I wanted a higher floor. I was told 25th floor and I said that’s great. On arrival I was then put on the 21st floor. Which I thought was strange. I walk in. The 3rd bedroom was like a closet. Tiny of the kitchen, 2 single beds. No wardrobe. No window and a double sliding door. The “ocean view” was obstructed with buildings. I paid at least $500 more for the ocean side- not worth it. The second bedroom was a double or queen. Ok that’s your room I said to my daughter because mums getting the king bed!! Main room was the same size bed! A queen or double!!! What the…? I looked at the description agin on the website- 3 bedroom apartment KING bed , queen bed, 2 singles. I rang the front desk. I’m not paying my 3 month wage for a queen bed!!! I was told management would call me back and never did. The apartment was nice but small. The ocean view was not just the ocean please just write obstructed ocean views!!! Don’t say a KING bed if they’re no king! When I told the front desk my room number 2104, they said they do not recognise this number as one of THEIRS! What????!!!! So if it’s a privately owned apartment, make sure that they have what YOU are advertising!!!!! I don’t care if it’s busy. Make sure all room have what you’ve advertised. Not happy. And sort out the wifi. On check in, give your guests the code.

Paid for a 3 bedroom ocean view ($500 a night with accor discount) it was a disgrace. Dirty floor towel, stains on tiles, disgraceful mattress, dirty air vents.. the list goes on. Dont waste ur money. The only thing going for this hotel is the pools and location.