Mantra Broadbeach on the Park bintang 3

Catatan tamu Avis (Peringkat ALL) 4.5/5 550 ulasan

Mantra Broadbeach on the Park - Image 1
Mantra Broadbeach on the Park - Image 2
Mantra Broadbeach on the Park - Image 3
Mantra Broadbeach on the Park - Image 4
2685 Gold Coast Highway, 4218 BROADBEACH, Australia

Deskripsi

Keistimewaan hotel

  • Terletak di Hear of Broadbeach

  • 3 restoran yang sangat populer terhubung ke properti

  • Seperjalanan kaki ke pantai keemasan

  • Dekat ke kereta api ringan

  • Seperjalanan kaki ke Star Casino

Akomodasi kami

Lokasi hotel

Mantra Broadbeach on the Park

2685 Gold Coast Highway
4218 BROADBEACH
Australia

GPS:-28.030576, 153.430942

Telepon
Fax +61 7 5561 0810

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Ruang rapat
  • Properti 100% Bebas Rokok

Kolam renang

Take a dip in our heated pool and spa at this Broadbeach hotel. Enjoy a BBQ with family and friends, workout in our gym, or visit the beauty salon.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.5/5  550 ulasan

Peringkat TripAdvisor  4.1/5  824 ulasan

Sertifikat keunggulan 2024

Dirty room. Poor service. Very disappointed!! Would not recommend staying here.

Catatan Tripadvisor 1.0/5

Melissa S Ulasan TripAdvisor tersertifikasi

Having stayed with the Mantra brand numerous times before and working in the travel industry myself, there was a certain level of standard I expected when making this reservation. A week prior to check in, I spoke with front desk to ensure there would be a cot for our room as stated in our booking. Unfortunately, there was no cot in our room upon arrival and the receptionist even stated that she didn’t even know what a cot looked like but would try find one for us. I spoke with the manager to have a cot arranged asap but the sheets/blankets weren’t even the right size for the cot. The room was not cleaned properly as there was lots of hair in the bathroom draw, brown stains on the bathroom floor tiles and a huge amount of dust in the vents. Not to mention mould in another vent. Our balcony was filthy and there were cobwebs on the glass that clearly hasn’t been washed in months. I once again spoke with the manager and was promised a “VIP clean” of our room. This was not done. After complaining about the clean that was promised to us not having been done, a basic clean was finally done with no apology or compensation for our ongoing troubles. Would not recommend staying here!!! Travelling with an infant is hard enough, the last thing needed after a long day of travelling is checking into a dirty room with inadequate facilities.

Centrally located, full facilities if you’re happy to self cater.

Catatan Tripadvisor 4.0/5

Pies_tragics Ulasan TripAdvisor tersertifikasi

A centrally located apartments building. It has a self catering full kitchen, bbq on site, pool, sauna and gym. Great location near the beach, restaurants and bars and walking distance to Pacific Fair. The tram is across the road one way and the beach two blocks away.

Dear Pies_tragics, Thank you for your wonderful review! We're so pleased to hear you enjoyed the central location and the convenience of our facilities. It sounds like you made the most of the nearby beach, restaurants and nightlife, as well as the easy access to the tram and Pacific Fair. We hope our fully equipped kitchen and onsite amenities like the lap pool, steam room, sauna and gymnasium added to the comfort of your stay. We hope to have the pleasure of welcoming you back again to enjoy another relaxing stay with us again soon! Sincerely, Rebecca Noyes General Manager

Location, location location

Catatan Tripadvisor 4.0/5

rosg1963 Ulasan TripAdvisor tersertifikasi

Fantastic location, couldn't fault front desk staff, very helpful and welcoming. Traffic noise once in bed quite loud (we were there on Supercar weekend). 3 bed apartment was spacious, if not a little tired. Beds are great. A couple of housekeeping issues, though nothing too dramatic. Close to shops, restaurants, bars and tram. Pool area is small and could do with a shoosh up to be more inviting. Very satisfied with our stay.

Dear rosg1963, Thank you for your kind words and for taking the time to share your experience with us! We’re thrilled to hear you enjoyed our fantastic location and that our front desk team made you feel welcome and supported during your stay – we’ll be sure to pass along your compliments. We appreciate your feedback regarding the traffic noise during Supercar weekend; it’s certainly an exciting time in the area, and we understand how it might impact the atmosphere. Your comments about the apartment’s spaciousness and comfortable beds are much appreciated, as we know how important a good night’s sleep is. We hope to welcome you back for another visit soon. Sincerely, Rebecca Noyes General Manager

Inflexible cancellation policy

Catatan Tripadvisor 1.0/5

David B Ulasan TripAdvisor tersertifikasi

Due to a personal emergency, I was unable to travel and advised the hotel the day before I was due to arrive. After 3 days of no response I decided to follow up and was eventually told my full weeks accommodation would be charged even though I never stayed at the hotel. Very poor form Mantra, you should focus more on your guests than your revenue.

Dear P54TNdavidb, Thank you for sharing your feedback and we sincerely apologise for the frustration this situation has caused. We understand how challenging personal emergencies can be and while we acknowledge that you advised us of your cancellation request at the end of the arrival day, we regret that our cancellation policy and communication did not meet your expectations. Our team responded as promptly as possible and as a gesture of goodwill, we offered a discounted future stay in the hopes of accommodating you in the future. We always strive to put our guests first, balancing the needs of all parties and we appreciate your feedback as it helps us to continually improve. Sincerely, Rebecca Noyes General Manager

Our Wedding weekend - August 2024

Catatan Tripadvisor 5.0/5

John K Ulasan TripAdvisor tersertifikasi

We recently got married at the Mantra Broadbeach on the Park. We stayed in a three bedroom apartment on the 16th Floor, and the room exceeded our expectations. The view from our balcony was magnificent, and the modern clean and spacious apartment provided us with everything we needed. For our special occasion, we must say a massive thankyou to Corey the Reception Manager. He was extremely helpful from the outset, and was always on hand if we had any questions or issues. We have to say a big thank you to Corey. He put us at ease, and always had a smile on his face. We would highly recommend a stay at the Mantra Broadbeach on the Park. Great location, fantastic apartment, and lovely staff. We hope to stay there again. Thanks again. John & Gaynor.

Dear gaynorw389, Congratulations on your recent wedding and thank you for choosing Mantra Broadbeach on the Park for such a special occasion! We’re absolutely thrilled to hear that your three bedroom apartment on the 16th floor exceeded your expectations and that you enjoyed the stunning views, modern amenities, and spacious comfort during your stay. Corey will be delighted to read your kind words. He takes great pride in ensuring our guests feel welcomed and well supported and it’s wonderful to hear how much his assistance meant to you. We’ll be sure to pass along your gratitude and recognition for his outstanding service. Thank you for recommending us so highly. It was an honour to play a part in your wedding weekend and we look forward to welcoming you back for another memorable stay – perhaps an anniversary celebration in the future! Sincerely, Rebecca Noyes General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 321 ulasan 9.6/10 Lokasi
  • 414 ulasan 6.9/10 Kamar
  • 248 ulasan 8.5/10 Pelayanan
  • 16 ulasan 2.3/10 Internet
  • 141 ulasan 5/10 Kebersihan
  • 33 ulasan 6/10 Kolam

Diberdayakan oleh Trustyou

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