Mercure Hotel Amersfoort Centre 4 estrelas

Returned here aftre 6 years and found it had not changed. Very friendly and efficient staff, clean room and ideal location. Would have given it 5 stars, but the restaurant was not open for dinner and the bar was not always open.

my husband and i have been in the Mercure hotel in Amersfoort on my wedding day. It was a great experience. staff at breakfast were very nice, they went out of their way to help us and make us happy. besides that we would have wanted room service and it was so creatively made it looked amazing and the food was delicious. they had left a sweet note so thanks amal and zeyneb!!.

I had a terrible experience in this hotel at the end of August. Someone(s) broke into my room for 2 consecutive days with my door confirmed locked. The hotel didn't treat me seriously, they couldn't provide any convincing explanation or compensation. I went there for a business trip and had booked this hotel for 10 nights. The break in incident happened in the early morning 5:30am after my first sleep. I heard someone tried to open my door, but because I had locked it, so the intruder shaked the handle a few times, and eventually it did open!!! I went down and reported to the reception directly and asked if there was any CCTV. The staff said she didn't know...had to wait for her colleague to come back to answer me in the evening....by then i was told that there was no CCTV in this hotel...and they admitted it was one of their staff who broke into my room!!! I requested an explanation, the front desk only said it would not happen again. I requested to meet the duty manager, she said the manager would talk to me tomorrow....this is how they treated this security issue and code of conduct "seriously". Totally unacceptable. I could only go back to my room for the 2nd night. But then at 7:15am in the next morning, there was someone broke into my room again!! With a loud door closing sound, which i even more confirmed then the first time. The intruder went out as well before showing his/her face. It was unbelievable!!! I reported to the front desk again but they seemed not believe in me. Said it was not their staff this time and it was impossible to unlock the door with other cards. Long story short, it took me a whole day again in order to talk to the duty manager. And i personally showed her how to unlock my door using her card. She was finally speechless and arranged a new room for me. She said would investigate But I still could not receive a solid explanation in the next day and really felt unsafe. I was not able to sleep well and was super alert to different sounds. The next day the GM finally met me, but then still no compensation or with any gesture of apology. Didn't feel i was treated seriously so I decided to change the hotel for personal safety. They still charged me the fee for the 3 days. This was my worst hotel experience ever. Highly NOT recommend this hotel for all Amersfoort travelers. Safety first! #AccorGroup #MercureHotel #Amersfoort #Netherlands #JohnWebb #AdamMansour

Had a lovely welcome from the staff. There was parking for our bikes in the underground carpark, with access to the hotel. Checkin was straightforward. Our room was lovely with a really good view. Very clean and comfortable. Nice hot shower. About a 10 minute walk into the old town. Plenty of cafes/bakery and supermarket to get pastries for breakfast. We would stay again and would recommend. Great location

We had booked two nights at the Mercure hotel in a Privilege room with City View. When we arrived to check-in, a rather unfriendly receptionist told us that we had been rebooked to a different hotel. She promised that the full booking will be honored and that we would receive the same category rooms in the other hotel. This was completely untrue. When we arrived in the other hotel, they had only been given a booking request for a standard room for one night only by the Mercure hotel. They also mentioned that the Mercure should have emailed us to confirm the downgrade - which they hadn’t. We were left to sort out the accommodation for the second night of our stay which was a bit messy and left us with a rather unpleasant start into our stay in Amersfoort. The Mercure hotel is not replying to our requests to explain why they downgraded us and only booked us for one night, nor have they gotten back to us about refunding the difference in room categories. Very unprofessional behaviour.