Superb night spent in the Mercure in Darlington.. The staff were very very helpful, friendly and professional. The Hotel was a lovely old building in the centre and the centre of Darlington is excellent. Lovely room Car park under hotel was great

Fantastic hotel, great location, friendly and helpful staff. Darlington is a great town to visit which I do often for business and family get together! Lots of local history and attractions! Loads of great pubs and resteraunts

Value was good as used Accor Points. Restaurant was good - was far better than expected. Rooms - little tired here and there so dirty net curtains, windows didn't lock, also we had no TV remote and the safe battery was dead - immediately reported and never rectified. On arrival other rooms food tray (room service) left outside our door - wasn't collected for over a day, so still there the next evening which wasn't pleasant. Parking a known issue - I parked in Feethams car park (5 min walk) - it's cheap and a mild inconvenience.

We booked two rooms for a family trip. Both rooms were clean but no ac. The rooms were a reasonable temp given it was 28 degrees outside! We followed the clear signs to the room. No issues. I asked for alternate milk as I can’t tire rate dairy and this was provided with a smile. Both staff on reception and room cleaning were friendly and approachable. I’d stay again.

So when we got to the hotel and was given our door cards it took us at least 20 minutes to find the room because the room numbers are all over the place I then try to call call my friend but there was no signal inside the hotel thought it was hitting miss whether or not we bump into each other between the landings. The second problem we had was the air conditioning or should I say the lack of it the room was stifling hot and unbearable to stay in don't know how we did it. The third problem was the green emergency light which during the night kept us awake to the point where we had to ask to sleep in another room. The 4th problem was a shower there was no cold running water to get a drink or even to have have a cool shower even the cold water tap on the shower was very warm no matter how long you ran it for. The only good thing about this hotel was the staff whoever owns this hotel needs to look at upgrading the rooms especially with aircon and maybe think about re numbering the rooms. Because of these problems we will not be staying here again.

The hotel is centrally located in Darlington, so all of the town centre is within walking distance it also has on site parking. It is a new modern hotel that uses the old Kings Hotel facade, and the entrance is now on Priestgate. The room allocated to us was up on the 3rd floor, it was spacious, clean and overlooked a roof, unfortunately this roof also had an aircon/air extraction unit that was buzzing away loudly. After informing the desk, we were moved to a 2nd floor room which was bijoux in comparison to the 1st room but thankfully was quiet. The WC facilities were even tighter, I would say if you have a larger frame the WC would become difficult to use. We ate in the hotel the first night, the menu while not extensive is adequate and the food tasty. The bed was comfortable and assisted a good night's rest. Breakfast was good giving all the normal choices. The only fly in the ointment is the "new" computer system that had us booked in for three days, with two breakfasts, but had us down as a no show for day one (including breakfast) so when we appeared at the dining room on day two, we were informed we weren't booked! So we got a really good breakfast in the Juniper Tree, Grange St ( two breakfasts for £15). After speaking with the front desk and receiving an apology with a refund we left. Would I recommend this hotel, yes definitely, it did what it advertised and apart from a small glitch did well.

A very comfortable large room and large bathroom.Very comfortable bed. Had a meal on the Friday night and although a limited menu sat in the bar area it was a very nice meal with good and prompt service.

Excellent hotel in centre of town, the town has improved immensely, friendly and helpful staff, had a great weekend, room was clean and had everything I needed, could not want for anything more, will definitely stay again.

I have stayed here before but this is the first time under COVID-19 restrictions. The hotel is making the best of a difficult situation. I was disappointed that the restaurant was closed and the usual excellent kipper breakfast was not available but the breakfast bags left outside my room were thoughtful in their contents, healthy, and nutritious. Just a shame that they forgot to deliver one morning. Staff were friendly but no one was wearing masks, neither staff nor guests.

great location only downside is limited carparking at the hotel. staff are great and the rooms always clean and welcoming. Breakfast currently due to Covid is take away but well presented and good range of foods.

Booked the hotel for an event in Darlingon, that was six minutes walk from the hotel. The rooms were up to the standard i expect from the Accor group, even though they took sme time to get to.We dined at the hotel and the meal was excellent, staff were atentive, but not overwhelming. The bed was comfortable and the room wasquiet even though it was in the centre Breakfast was very good. A good stay,.Perhaps another visit to explore the town?

This is the third time we have stayed here and will definitely be back. The staff are professional while still being friendly and helpful, the rooms are immaculate and very comfortable. And breakfast has a wide variety of fresh good quality products

We have stayed here before and we loved it. So we went again, lovely hotel, lush breakfast, helpful staff abd great location. But on this stay we were put in the cupboard, room 403 which backed onto the lift. Nightmare! So noisy and room was small and boxy. We really believe it must of been a storage cupboard. We've already booked a room for March. Fingers Xd its not the box haha

Room was clean and tidy every day the beds were comfortable, staff were very friendly and happy to help with any queries we had location was right in the centre of town with all the shops and restaurants nearby. Problem was the parking not enough.

Arrived to find no heating on in room - 15 degrees in the room ! Just one old fashioned panel heater (with broken thermostat knob ) but even on max only took it up to 17 degrees in 2 hours before bed. On all night but still only 18 degrees in morning - heavy curtains covered heater entirely. If you can't afford to heat a room don't let it ! Central heating in corridor tho- maybe I should have slept there !