Mercure Darlington Kings Hotel

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Mercure Darlington Kings Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.1/5 205 comentários

Hotel ALLSAFE. Aprovado

Mercure Darlington Kings Hotel
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Descrição

Extras do hotel

  • Ongoing enhanced COVID secure procedures.

  • Town centre location directly in the middle of various shops and the Cornmill shopping centre

  • Onsite parking for 21 cars, please note that there is a £5 charge per night.

  • Onsite Restaurant and Bar

  • Conference and meeting facilities for 2 to 160 guests

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Nossas acomodações

Localização do hotel

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW DARLINGTON
United Kingdom

Fax: +44 1325 382006

  • DARLINGTON BUS STATION:  DARLINGTON BUS STATION

  • De avião

    TEES VALLEY AIRPORT A 9,2 km / 5,72 milhas - Transporte pagamento

  • De trem

    DARLINGTON A 1,2 km / 0,75 milhas

  • De trem

    DARLINGTON A 1,2 km / 0,75 milhas

GPS:54.5257, -1.55407

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

THE KINGS BAR Foto não contratual

On our ground floor next to Reception, offering a range food, snacks and beverages.

Avaliações dos nossos hóspedes para
Mercure Darlington Kings Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.1/5  205 comentários

Classificação no TripAdvisor  4.0/5  1.065 comentários

Average at best

Classificação TripAdvisor 3.0/5

Ian L Avaliação certificada TripAdvisor

Arrived to not a particularly genuine welcome. Allocated a very small room. "ring reception if you need anything" but witnessed the phone ring several times but not answered. Tried the welcome drink but short of beer. Restaurant closed because they had two groups staying so only bar food available. Not offered the option of having breakfast in the morning. Felt to be an unwanted guest!

Kindness at Christmas

Classificação TripAdvisor 5.0/5

Nomad740634 Avaliação certificada TripAdvisor

We arrived unexpectedly at The Kings hotel on the night of the 23rd Dec. after discovering the self catering accommodation we had booked for Christmas was cold and dirty. We ending up staying until 26th. The welcome we received puts the Owner and the booking company of the self catering accommodation to shame …neither have yet responded beyond ‘sorry for the inconvenience’’. In sharp contrast the Kings staff went out of their way to welcome us as guests and make us comfortable, They showed a genuine interest in all their guests and ensured that we had everything needed This including a personally written Christmas card and a plateful of mini mince pies per a room. The Rooms were warm, clean and very comfortable. The breakfast was delicious with hot food cooked to order. In addition the hotel was decorated beautifully for Christmas. The hotel pays very careful attention to the extra and important requirements needed due to the COVID 19 pandemic. This Hotel team’s wonderful kindness and generosity was a example of the true Spirit of Christmas and blessed our Christmas. Many thanks.

A Well Furbished Central Darlington Hotel

Classificação TripAdvisor 4.0/5

SouthYorkshireT_Bone Avaliação certificada TripAdvisor

A lovely city centre hotel ideal for walking around Darlington. The rooms were very clean with comfortable beds and good en-suite facilities which were all accessible by by lifts or stairs. Friendly and helpful staff made the stay a pleasant one.

Best in class

Classificação TripAdvisor 5.0/5

6026 Avaliação certificada TripAdvisor

I often stay at the Mercure Darlington Kings when in the North East pursuing my heritage and ocomotive building interests. The staff are fantastic, attention is prompt but never intrusive, the layout is quirky reflecting the assembly of properties over the ages, breakfast is great (although less extensive choice post pandemic) and the grill offers good food at good prices. Thoroughly recommended.

Beautiful hotel room

Classificação TripAdvisor 4.0/5

susan123312 Avaliação certificada TripAdvisor

Hotel room beautiful, the bed was so comfortable. Good size room and television Negative, there is not a main light in the room, this really is needed. I paid for a breakfast and it was really disappointing, ran out of buffet, bread and plates, took quite a while to get them replaced after asking. I think I'd still be waiting now for it to be brought out had I not said to the girl. Waited quite a while for tea/coffee, there was only a few of us in the room and they all had a drink. The man on reception was really helpful and a credit to the company. The shopping centre in a 30 second walk max, all the pubs and restaurants are on the doorstep, absolutely brilliantly located Definitely will return but I won't pay for the breakfast, when the food arrived it all tasted rubbery. Had I not got breakfast I would have given 5 stars, but i am behing honest when I said it was barely edible, for such a beautiful hotel and the price I would have expected much better

Excellent staff

Classificação TripAdvisor 5.0/5

Trevor36 Avaliação certificada TripAdvisor

Superb night spent in the Mercure in Darlington.. The staff were very very helpful, friendly and professional. The Hotel was a lovely old building in the centre and the centre of Darlington is excellent. Lovely room Car park under hotel was great

Never fails

Classificação TripAdvisor 4.0/5

tony h Avaliação certificada TripAdvisor

Fantastic hotel, great location, friendly and helpful staff. Darlington is a great town to visit which I do often for business and family get together! Lots of local history and attractions! Loads of great pubs and resteraunts

Needs some minor TLC

Classificação TripAdvisor 4.0/5

jonnyparker Avaliação certificada TripAdvisor

Value was good as used Accor Points. Restaurant was good - was far better than expected. Rooms - little tired here and there so dirty net curtains, windows didn't lock, also we had no TV remote and the safe battery was dead - immediately reported and never rectified. On arrival other rooms food tray (room service) left outside our door - wasn't collected for over a day, so still there the next evening which wasn't pleasant. Parking a known issue - I parked in Feethams car park (5 min walk) - it's cheap and a mild inconvenience.

Central location. Friendly staff

Classificação TripAdvisor 5.0/5

717lindsey Avaliação certificada TripAdvisor

We booked two rooms for a family trip. Both rooms were clean but no ac. The rooms were a reasonable temp given it was 28 degrees outside! We followed the clear signs to the room. No issues. I asked for alternate milk as I can’t tire rate dairy and this was provided with a smile. Both staff on reception and room cleaning were friendly and approachable. I’d stay again.

Mercure Hotel

Classificação TripAdvisor 1.0/5

mi7ukltd Avaliação certificada TripAdvisor

So when we got to the hotel and was given our door cards it took us at least 20 minutes to find the room because the room numbers are all over the place I then try to call call my friend but there was no signal inside the hotel thought it was hitting miss whether or not we bump into each other between the landings. The second problem we had was the air conditioning or should I say the lack of it the room was stifling hot and unbearable to stay in don't know how we did it. The third problem was the green emergency light which during the night kept us awake to the point where we had to ask to sleep in another room. The 4th problem was a shower there was no cold running water to get a drink or even to have have a cool shower even the cold water tap on the shower was very warm no matter how long you ran it for. The only good thing about this hotel was the staff whoever owns this hotel needs to look at upgrading the rooms especially with aircon and maybe think about re numbering the rooms. Because of these problems we will not be staying here again.

Dear mi7ukltd, Thank you for taking the time to leave a review however I am sincerely sorry that you did not enjoy your stay due to the various issues that you experienced. I can assure you that we do take feedback such as yours very seriously and will do our best to improve. The issue that you experienced with the emergency light has been rectified however this doesn't help as you were already affected. Please do feel free to get in touch with the hotel to discuss further as we would love to be able to welcome you back and try to regain your faith in the hotel. Thank you again although once again I am sorry that we let you down on this occasion.

Two night stay in Darlington

Classificação TripAdvisor 4.0/5

Hutch955 Avaliação certificada TripAdvisor

The hotel is centrally located in Darlington, so all of the town centre is within walking distance it also has on site parking. It is a new modern hotel that uses the old Kings Hotel facade, and the entrance is now on Priestgate. The room allocated to us was up on the 3rd floor, it was spacious, clean and overlooked a roof, unfortunately this roof also had an aircon/air extraction unit that was buzzing away loudly. After informing the desk, we were moved to a 2nd floor room which was bijoux in comparison to the 1st room but thankfully was quiet. The WC facilities were even tighter, I would say if you have a larger frame the WC would become difficult to use. We ate in the hotel the first night, the menu while not extensive is adequate and the food tasty. The bed was comfortable and assisted a good night's rest. Breakfast was good giving all the normal choices. The only fly in the ointment is the "new" computer system that had us booked in for three days, with two breakfasts, but had us down as a no show for day one (including breakfast) so when we appeared at the dining room on day two, we were informed we weren't booked! So we got a really good breakfast in the Juniper Tree, Grange St ( two breakfasts for £15). After speaking with the front desk and receiving an apology with a refund we left. Would I recommend this hotel, yes definitely, it did what it advertised and apart from a small glitch did well.

Dear Hutch955, Thank you for taking the time to leave a review of the hotel and I am pleased to read that overall you enjoyed your stay even though there was a glitch along the way! We certainly hope to have the opportunity to welcome you again!

KenB

Classificação TripAdvisor 4.0/5

Kenneth B Avaliação certificada TripAdvisor

A very comfortable large room and large bathroom.Very comfortable bed. Had a meal on the Friday night and although a limited menu sat in the bar area it was a very nice meal with good and prompt service.

Dear KenB, thank you for adding your positive feedback about your stay at Mercure Darlington Kings Hotel. We can inform you that we are delighted to have a new Head Chef commencing with us on 1st November and in advance of that new menus are being worked on to be ready for launch early November. Kind regards Gordon Stewart

Visit my home town

Classificação TripAdvisor 5.0/5

CHRISChester Avaliação certificada TripAdvisor

Excellent hotel in centre of town, the town has improved immensely, friendly and helpful staff, had a great weekend, room was clean and had everything I needed, could not want for anything more, will definitely stay again.

Thank you for adding your great feedback CHRISChester and we all look forward to being able to welcome you back. Kind regards Gordon Stewart

My Latest Visit

Classificação TripAdvisor 4.0/5

PapaBearPorridge Avaliação certificada TripAdvisor

I have stayed here before but this is the first time under COVID-19 restrictions. The hotel is making the best of a difficult situation. I was disappointed that the restaurant was closed and the usual excellent kipper breakfast was not available but the breakfast bags left outside my room were thoughtful in their contents, healthy, and nutritious. Just a shame that they forgot to deliver one morning. Staff were friendly but no one was wearing masks, neither staff nor guests.

Dear PapaBearPorridge, thank you returning and for adding your valued feedback. We appreciate your comments are considerate of the enhanced safety measures in place and delighted that you found our team friendly in the restrictive current climate, however apologies for the breakfast bags being missing on one morning. Kind regards Gordon Stewart

Ton Centre location

Classificação TripAdvisor 4.0/5

tonykQ4224MP Negócios - Avaliação certificada TripAdvisor

great location only downside is limited carparking at the hotel. staff are great and the rooms always clean and welcoming. Breakfast currently due to Covid is take away but well presented and good range of foods.

Dear tonykQ4224MP, thank you for adding your positive feedback and I can inform you that we have now re-commenced service of cooked breakfast; currently between 7am and 10am with time slots requiring booking during check-in. Kind regards Gordon Stewart

Overnight stop

Classificação TripAdvisor 5.0/5

Peter L Avaliação certificada TripAdvisor

Booked the hotel for an event in Darlingon, that was six minutes walk from the hotel. The rooms were up to the standard i expect from the Accor group, even though they took sme time to get to.We dined at the hotel and the meal was excellent, staff were atentive, but not overwhelming. The bed was comfortable and the room wasquiet even though it was in the centre Breakfast was very good. A good stay,.Perhaps another visit to explore the town?

Dear Peter L, thank you for taking the time to add your review following your recent stay with us at the Mercure Darlington Kings Hotel. It is very pleasing to read all your feedback and this will be shared with all our team to show the positive impact good service delivers. We do hope to have the opportunity to welcome you back again for exploring the town. Kind regards Gordon Stewart

Great comfortable friendly stay

Classificação TripAdvisor 5.0/5

graemek227059 Avaliação certificada TripAdvisor

This is the third time we have stayed here and will definitely be back. The staff are professional while still being friendly and helpful, the rooms are immaculate and very comfortable. And breakfast has a wide variety of fresh good quality products

Dear graemek227059, thank you for returning and we very much appreciate your comments regarding your most recent stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will again be as pleasant as the previous one. Kind regards Gordon Stewart

Disapointed

Classificação TripAdvisor 3.0/5

kconlin60 Couples - Avaliação certificada TripAdvisor

We have stayed here before and we loved it. So we went again, lovely hotel, lush breakfast, helpful staff abd great location. But on this stay we were put in the cupboard, room 403 which backed onto the lift. Nightmare! So noisy and room was small and boxy. We really believe it must of been a storage cupboard. We've already booked a room for March. Fingers Xd its not the box haha

Dear kconlin60, thank you for your valued feedback and for returning to stay with us again and sincere apologies for your bedroom not meeting your expectations of previous experiences with us. I have personally taken note of your return to help ensure that we allocate an appropriate room for you. On a more positive note thank you again for the great comments on our team and breakfast. Kind regards Gordon Stewart

Mercury Darlington Kings Hotel

Classificação TripAdvisor 5.0/5

Tourist399537 Família - Avaliação certificada TripAdvisor

Room was clean and tidy every day the beds were comfortable, staff were very friendly and happy to help with any queries we had location was right in the centre of town with all the shops and restaurants nearby. Problem was the parking not enough.

Dear Tourist399537, we very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I acknowledge your parking frustration and while we are pleased to have limited on-site spaces, we do also have a relationship with the Priestgate car park, which is less than a five minute walk from our front door. Kind regards Gordon Stewart

Freezing cold room

Classificação TripAdvisor 1.0/5

Keanu R Negócios - Avaliação certificada TripAdvisor

Arrived to find no heating on in room - 15 degrees in the room ! Just one old fashioned panel heater (with broken thermostat knob ) but even on max only took it up to 17 degrees in 2 hours before bed. On all night but still only 18 degrees in morning - heavy curtains covered heater entirely. If you can't afford to heat a room don't let it ! Central heating in corridor tho- maybe I should have slept there !

Dear Keanu R, thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am very sorry that the bedroom heating failure has such a negative impact; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will investigate and repair any faulty item, should we be able to identify your room reservation from your TripAdvisor profile. We would genuinely appreciate if you could inform us of your room number by emailing maintenance@mercuredarlington.co.uk We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Yours Sincerely

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