Mercure Newcastle George Washington Hotel Golf and Spa 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.1/5 2.420 comentários

Hotel ALLSAFE. Aprovado

Mensagem informativa

+ 13 Serviços

Extras do hotel

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Localização do hotel

Mercure Newcastle George Washington Hotel Golf and Spa

Stone Cellar Road
High Usworth Washington
Tyne and Wear
NE37 1PH newcastle
united kingdom

Fax: (+44)1914/151166

Check-in a partir das 15h00

Check out até as 11h00

  • DONWELL HIGH USWORTH:  DONWELL HIGH USW

  • De avião

    DURHAM TEES A 48,28 km / 30 milhas

  • De avião

    NEWCASTLE AIRPORT A 19,31 km / 12 milhas

  • De trem

    NEWCASTLE CENTRAL A 8,05 km / 5 milhas

  • De trem

    TRAIN STATION A 11,1 km / 6,9 milhas

GPS:54.922823, -1.533922

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

Carter & Fitch Foto não contratual

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Nossas acomodações

Os 103 quartos do hotel oferecem aos hóspedes diversas opções de acomodação, incluindo quartos para casal, com duas camas, triplos, familiares e executivos. Cada quarto oferece várias instalações, como Wi-fi gratuito e TV de tela plana de 26''.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 4

  • Tamanho máximo: 190

  • Capacidade máxima: 200 pessoas

  • Capacidade máxima para banquete: 180 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure Newcastle George Washington Hotel Golf and Spa

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.1/5

2.420 comentários

Classificação no TripAdvisor 4.0/5

1.277 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Pleasant

Classificação TripAdvisor 3.0/5

veridical Solo travel - 08/10/2021 Avaliação certificada TripAdvisor

I asked for a quiet room; this was respected. The room was spacious, clean and comfortable, but very much in need of refurbishment. One of the upholstered chairs was unusable and the fridge interior was dirty. The bathroom was clean but in need of an update. Staff were polite, friendly, and incredibly helpful. I had a mobility issue when I stayed, and everyone went out of their way to help, from front of house staff to technical service staff. I didn't eat on site so can't comment on the restaurant. I believe the room is due for imminent refurbishment. I would stay at this hotel again, at the right price and with a check on room status.

Weekend stay

Classificação TripAdvisor 3.0/5

lizwR1874BY 07/10/2021 Avaliação certificada TripAdvisor

The room was good,lacking some draws to store clothes.also no maid service during stay so no dry towels. Included breakfast was absolutely terrible. The worst we have ever been offered from a hotel as included with our room we could not cancel it.we did not eat it.tinned fruit and overcooked bacon,sausage, eggs and mushrooms all look to have been cooked hours previously and left in bin Marie's! Very poor.lots of staff stood around talking.£120 per night I expect better.the swimming pool was filthy! Could not see hand in front of you .was like swimming in sludge.jacuzzi was not working during whole of weekend . Would not stay in this hotel ever again.

Disappointing Leisure Break

Classificação TripAdvisor 2.0/5

AlandSue3 26/09/2021 Avaliação certificada TripAdvisor

Cleanliness of room was very poor - discarded underwear from previous guests! Breakfast was extremely disappointing (poor quality/choice), and when we asked to cancel breakfast on the second day we were told this wasn't an option and no compensation was offered.

Hotel needs modernization

Classificação TripAdvisor 1.0/5

patryk401 Business - 25/09/2021 Avaliação certificada TripAdvisor

Hotel really needs modernization, as it is really old inside and furniture is worn, in the first room they gave me sink was broken in the second it was chair, corridors are awful as well as the room decoration. I really don’t understand why they don’t close it and renovate properly. On the second note the breakfast was on of the worst I had in my lifetime. If you have other options don’t stay there!

Excellent Stay

Classificação TripAdvisor 5.0/5

Toya007 25/09/2021 Avaliação certificada TripAdvisor

We've stayed here before and as always, the staff were friendly and efficient. Nothing was too much trouble. From supplying fresh towels, to advice about places to visit and travel. Will definitely return. When my husband discovered we'd been overcharged on our bill, it was sorted out with no fuss.

Can do better

Classificação TripAdvisor 3.0/5

swfjambo 28/08/2021 Avaliação certificada TripAdvisor

Although the room was a decent size, as was the bed, we were put off immediately regarding the cleanliness of the hotel. Our toilet had not been cleaned properly and although the issue was sorted quickly, in the current environment, we worried about, generally, how clean the hotel actually was. Check in + Check out were reasonably efficient however there as an overcharge on our bill, which took 2 days to sort.

Dismal breakfast

Classificação TripAdvisor 3.0/5

Fr G 23/08/2021 Avaliação certificada TripAdvisor

There were some maintenance issues (reported to reception), but overall the room was good -though we were disappointed that the jacuzzi bath was not working. However, breakfast was to say the least dismal.  Accor rates this hotel 4*, but this was not a 4* breakfast. A few packaged croissants does not constitute a continental breakfast. The selection of cereals was poor, no muesli or granola for example, and no hot porridge. There was orange or apple juice, a selection of yoghurts and bowls of tinned fruit. The hot buffet consisted of congealed baked beans, a pot of solid scrambled eggs that must havemeal bread, no roe been sitting there since service opened for breakfast, a few leathery mushrooms, grilled tomatoes, anaemic bacon, sausages and a few bits of black pudding. There was no whollls, butter but no non-dairy spread, and I managed to grab the last pot of marmalade. Thestaff were decidedly off-hand. The George Washington Hotel website boasts 3 restaurants, but only the pizza and smokehouse Carter & Fitch was currently open. The Orangery was open for breakfast only, described on the website as a 'delicious George Washington Hotel full English breakfast' with 'a great variety of delicious and healthy options to set you up for the day'. As you can see from the description above this is something of an exaggeration. The Mercure brand usually guarantees a certain standard, which was not reached here. The breakfast offering would not pass muster in a seaside boarding-house. Fortunately we were only staying one night.

Handy for Hadrians Wall

Classificação TripAdvisor 5.0/5

Roger E 12/08/2021 Avaliação certificada TripAdvisor

The George Washington Hotel is in a perfect location for visiting Hadrians wall and the NE Coast below Newcastle. The staff are marvellous and the anti Covid precautions are the best i have seen. All the staff were knowledgeable, courteous, cheerful and couldn't do enough to help us. We will certainly stay at this Hotel whenever we are in the North East.

Third Visit and Consistently Very Good for Business Trips in the North East

Classificação TripAdvisor 4.0/5

Tom F Business - 08/08/2021 Avaliação certificada TripAdvisor

Great location near the A1M. I have used the hotel for business trips in the area this year and the one thing that has been consistent in these crazy times has been the team's desire tyo make your stay as pleasurable and convenient as possible. During restrictions this was room service and takeaway breakfasts.... The we could have dinner outside.... Now... fully open I'll be back and look forward to making good use of the pool, gym and the lovely grounds.

Good, Friendly Service in Lockdown

Classificação TripAdvisor 4.0/5

Tom F Business - 06/03/2021 Avaliação certificada TripAdvisor

I was on a business trip to the North East if England and decided to get up the night before. Normally I would use the pool and the gym, have a drink in the bar and a meal, but not in these times. Friendly welcome, upgraded and refurbished room as requested, easy WhatsApp service to order my welcome drink, dinner and some wine. All brought to the room with a smile within 30 - 40 mins! Everything delicious and a really relaxing evening. Breakfast ordered to be picked up at 0800 the next morning. Great night's sleep and up shaved, showered and refreshed the next morning, picked up a tasty breakfast and a cup of tea - sorted out some work and off to my meetings - refreshed, rested and ready to go!.

over night stay

Classificação TripAdvisor 1.0/5

Pioneer284375 27/10/2020 Avaliação certificada TripAdvisor

diserpointing.tv old and dated.room not as advertised very poor very noisey no sleep.a beer very expensive.could have stayed in premiere in guaranteed good night sleep for half the price.plus didnt know washington was ever in newcastle.

Dear Thomas Hammond, Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I note from your reservation that you did indeed request one of our suites which overlook golf. As with all requests we will honour these where we have availability, and also charge a premium for specific room types with additional amenities and benefits. I see from your reservation that you opted for the basic room only package on the lowest possible daily rate for room only. Regrettably due to the popularity of our suites and privilege rooms we are not always able to offer the free upgrade you had requested. I concur that some of our rooms have not yet benefitted from recent upgrades and therefore replacement televisions. this is most certainly in our future plans and had been earmarked for 2020. Regrettably COVID has somewhat impacted our ability to achieve this goal. I also note from our internal log and feedback record, that you did not directly convey your concerns and chose to do this after your departure. It is disappointing that I was not aware of your concerns as I would most certainly acted immediately to assist and remedy the issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 01914029988 if you wish to discuss this matter in further details. Sincerely, Ian Gray General Manager

Superb room

Classificação TripAdvisor 5.0/5

Kingfisher3896 02/10/2020 Avaliação certificada TripAdvisor

Stayed for one night, we were impressed by the hotel overall. Safety measures were in place and being followed which helped us feel looked after. Didn’t try the restaurant for any meals because we are avoiding indoor eating at present. Room was very spacious and comfortable, bathroom had bath and shower, all very clean. Bed was very comfortable. Staff were very friendly and helpful

Pleasant stay. Nice hotel and staff.

Classificação TripAdvisor 4.0/5

Paul H Business - 26/09/2020 Avaliação certificada TripAdvisor

The room was very hot, window had to be left open all night. Room very large but tired. Very clean. Great breakfast. Allow 45 minutes as they are cooked to order. Great choice. They also have a grab and go option if you are short on time. Very Covid secure.

Stay at Newcastle George Washington Hotel

Classificação TripAdvisor 3.0/5

Tour34434484464 04/03/2020 Avaliação certificada TripAdvisor

The hotel itself was really nice though the leisure facilities were disappointing. The pool is extremely small . We stayed for two nights. On the first night the steam room was not working but the sauna was, on the second night the steam room was working but the sauna was not. On our second night we went to the restaurant for a meal. Unfortunately we had not booked so couldn’t get a table for another hour and half (our fault no theirs). We were advised to go into the bar area where we could have the exact same food but the order would go immediately to the kitchen and we would be served quickly. Good idea we thought so did this, my husband ordered the pulled pork burger, I ordered the vegetable calzone. We waited at least 40 mins for the waiter to bring the food and when he did he brough5 out the burger and apologised, saying my calzone order had not been passed on to chef so mine would be about 5 mins. He asked if this was ok, I said not really so he offered us a complimentary drink which we accepted. He brought one drink for me only as my husband had his meal !!!! Again we waited. It was again so long coming that my husband had finished his ages before I got mine so in effect we both finished up eating alone. We would have been quicker waiting for the table in the restaurant. Not a good experience at all.

Absolutely great

Classificação TripAdvisor 5.0/5

Helen C Family - 22/11/2019 Avaliação certificada TripAdvisor

So we had 3 x rooms all different, double room, family of 3 room n a family of 4 room, well it was so lovely going into a hotel and the staff were absolutely great, friendly and very welcoming. The rooms were fabulous the pool was just the icing on the cake for the little ones and breakfast was a favourite with the pancakes. Would definitely stay here again whilst visiting family, even the 4 year old Granddaughter said "But Nannie, I want to sleep 1 more night" so Thank you for all your wonderful hospitality.

Thank you for your excellent review

Excellent 3 day stay in The George Washington

Classificação TripAdvisor 5.0/5

preswylfa1879 Couples - 21/11/2019 Avaliação certificada TripAdvisor

We thoroughly enjoyed our stay in The George Washington. We were in a Privilegde room which was spacious and had a sitting area with a comfy sofa so we didn't need to sit on the bed to watch TV. The lighting was the best that we have had in any hotel for years. The ladies on the Breakfast Service were very helpful, and friendly. They made our stay.

Thank you for your excellent review

Pleasant Stay but some service areas lacking.

Classificação TripAdvisor 3.0/5

klammer Couples - 21/10/2019 Avaliação certificada TripAdvisor

As this hotel has been extended some areas are spread out. The pizza food area and bar was ok but we saw pizzas hanging around for 5 mins before taken to customers.Not good.The breakfast room was somewhat lacking character and service was non existence for 10 mins as staff attended to a private party.Some items needed filling during this time.The breakfast was good with plenty of choice.Bedroom was excellent with large bathroom and huge bed.

Weekend stay for a wedding

Classificação TripAdvisor 4.0/5

Michael G Couples - 30/09/2019 Avaliação certificada TripAdvisor

Room was large with views out to the trees and pergola. Shower was powerful and hot - staff very helpful. on duty Only criticism was the breakfast buffet was constantly requiring replenishing which with the few staff took a long time. This maybe due to no room numbers being checked for breakfast as podium unattended and it's poor placing.

ALBusinesstravel

Classificação TripAdvisor 4.0/5

ALbusinessvisit Business - 12/09/2019 Avaliação certificada TripAdvisor

Good location, nice rooms the only drawback is the Carter & Fitch eating option presents a very limited menu for my liking. The staff are friendly and the rooms well laid out and clean. I have not used the leisure facilities due to time constraints.

A great place to stay

Classificação TripAdvisor 5.0/5

PandD1989 Couples - 27/08/2019 Avaliação certificada TripAdvisor

We had a wonderful time at this hotel. Staff were friendly from the moment we arrived. Our room was well cared for, breakfast excellent with a great selection - the pancake machine especially good fun. It was also nice to be able to look out towards the golf course while eating breakfast. The spa was a pleasure to use. Thanks for an enjoyable stay.

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