Mercure Newcastle George Washington Hotel Golf and Spa 4 estrelas

So we had 3 x rooms all different, double room, family of 3 room n a family of 4 room, well it was so lovely going into a hotel and the staff were absolutely great, friendly and very welcoming. The rooms were fabulous the pool was just the icing on the cake for the little ones and breakfast was a favourite with the pancakes. Would definitely stay here again whilst visiting family, even the 4 year old Granddaughter said "But Nannie, I want to sleep 1 more night" so Thank you for all your wonderful hospitality.

We thoroughly enjoyed our stay in The George Washington. We were in a Privilegde room which was spacious and had a sitting area with a comfy sofa so we didn't need to sit on the bed to watch TV. The lighting was the best that we have had in any hotel for years. The ladies on the Breakfast Service were very helpful, and friendly. They made our stay.

As this hotel has been extended some areas are spread out. The pizza food area and bar was ok but we saw pizzas hanging around for 5 mins before taken to customers.Not good.The breakfast room was somewhat lacking character and service was non existence for 10 mins as staff attended to a private party.Some items needed filling during this time.The breakfast was good with plenty of choice.Bedroom was excellent with large bathroom and huge bed.

Room was large with views out to the trees and pergola. Shower was powerful and hot - staff very helpful. on duty Only criticism was the breakfast buffet was constantly requiring replenishing which with the few staff took a long time. This maybe due to no room numbers being checked for breakfast as podium unattended and it's poor placing.

Good location, nice rooms the only drawback is the Carter & Fitch eating option presents a very limited menu for my liking. The staff are friendly and the rooms well laid out and clean. I have not used the leisure facilities due to time constraints.

We had a wonderful time at this hotel. Staff were friendly from the moment we arrived. Our room was well cared for, breakfast excellent with a great selection - the pancake machine especially good fun. It was also nice to be able to look out towards the golf course while eating breakfast. The spa was a pleasure to use. Thanks for an enjoyable stay.

The room smelt stale, the pool had green mould growing on it, the chairs in the room were all broken, the spa pool wasn't working, there wasn't any steam in the steam room, the food in the restaurant was OK but didn't cater for vegan, breakfast was poor, the bed was clean but didn't smell fresh. I won't be booking with them again.

Spent the night here on our way to Inverness the staff were lovely and very helpful on check in and throughout our stay. We even had our room changed to a quiet part of the hotel with no fuss. Certainly delivered on what I have become used to in a Club Accor hotel. Thank you

When we were in our room it was noisy due to what we were told was air con. I spoke to reception and then manageress on duty at that time and was told it would it was timed to go off at 8pm and back on at 7am. We accepted this but it did not go off at all, but decided to put up with it as we were tired, in the morning about 6am the noise seemed to increase. Spoke to girl on reception who I spoke to the previous evening and told her about the noise being on all night, she said she would speak to manageress and would be in contact with me, but to date no response. Very poor

Good side: A fridge in the bedroom and two bottles of water (still and sparkling) were cold inside for free. Negative side: Croissants in the breakfast were not real French. Cheap supermarket standard. During check-out, the receipt could be printed out and I was told to send it to my email later. The email came with a blank receipt. Then I tried to call the reception many times but my calls went to the answering machine.

This is a nice hotel based around a golf course and spa. Mercure always offers a certain standard, room was spacious, clean and free wifi a plus. The hotel restaurant carter and fitch was so ridiculously noisy not a good experience.

From checking in to checking out we were looked after tremendously by the Duty Manager and all his staff. We had a small issue with the fridge not working properly in our room , but on mentioning this the duty manager was on the ball and sorted it immediately , fantastic service we thought. It did appear to us that every one of the staff were very customer focussed and all seemed to be singing from the same hymn book here. thank you very much for making our stay very pleasurable over the two nights we were with you at the New Year. The New Year Eve meal was very well presented and served efficiently by the staff. The only negative was the DJ, we found him uncommunicative with the party goers suggest he engages the audience better, instead of keeping his head on the lap top screen .

Accommodation was good but breakfast was poor in that the cold table was very sparse with no prunes , and the black pudding and bacon was overcooked and sparse . My wife is bisabled yet to get to our room was a long haul for her .

Great location,well being center plus spa fantastic ,unfortunately on arrival dirty plates plus food tray where stored under the stair well.Mattress has seen better days,very uncomfortable.Staff very friendly,breakfast good if your up early, but after nine you have to chance it ."Sad"

The Mercure George Washington is well located to explore the delights of the North East . Away from the city centre of Newcastle it provides good services for a relaxing stay. Golf addicts would love the hotel as it has a driving range and 18 hole golf course . A spa and gym are also available . Carter and Fitch provide the food selection in a large but noisy restaurant where the acoustics could be improved. The hotel also caters for weddings and has facilities to provide foe a memorable day. On the downside food menu might not suit all tastes and with large wedding parties or golf parties the hotel can get a bit noisy and some of the facilities a little stretched at times. The hotel does need a quiet residents bar away from the main restaurant and wedding venue . There are many things to see and do in the area and we have booked to stay again .