Although the room was a decent size, as was the bed, we were put off immediately regarding the cleanliness of the hotel. Our toilet had not been cleaned properly and although the issue was sorted quickly, in the current environment, we worried about, generally, how clean the hotel actually was. Check in + Check out were reasonably efficient however there as an overcharge on our bill, which took 2 days to sort.

There were some maintenance issues (reported to reception), but overall the room was good -though we were disappointed that the jacuzzi bath was not working. However, breakfast was to say the least dismal.  Accor rates this hotel 4*, but this was not a 4* breakfast. A few packaged croissants does not constitute a continental breakfast. The selection of cereals was poor, no muesli or granola for example, and no hot porridge. There was orange or apple juice, a selection of yoghurts and bowls of tinned fruit. The hot buffet consisted of congealed baked beans, a pot of solid scrambled eggs that must havemeal bread, no roe been sitting there since service opened for breakfast, a few leathery mushrooms, grilled tomatoes, anaemic bacon, sausages and a few bits of black pudding. There was no whollls, butter but no non-dairy spread, and I managed to grab the last pot of marmalade. Thestaff were decidedly off-hand. The George Washington Hotel website boasts 3 restaurants, but only the pizza and smokehouse Carter & Fitch was currently open. The Orangery was open for breakfast only, described on the website as a 'delicious George Washington Hotel full English breakfast' with 'a great variety of delicious and healthy options to set you up for the day'. As you can see from the description above this is something of an exaggeration. The Mercure brand usually guarantees a certain standard, which was not reached here. The breakfast offering would not pass muster in a seaside boarding-house. Fortunately we were only staying one night.

The George Washington Hotel is in a perfect location for visiting Hadrians wall and the NE Coast below Newcastle. The staff are marvellous and the anti Covid precautions are the best i have seen. All the staff were knowledgeable, courteous, cheerful and couldn't do enough to help us. We will certainly stay at this Hotel whenever we are in the North East.

Great location near the A1M. I have used the hotel for business trips in the area this year and the one thing that has been consistent in these crazy times has been the team's desire tyo make your stay as pleasurable and convenient as possible. During restrictions this was room service and takeaway breakfasts.... The we could have dinner outside.... Now... fully open I'll be back and look forward to making good use of the pool, gym and the lovely grounds.

I was on a business trip to the North East if England and decided to get up the night before. Normally I would use the pool and the gym, have a drink in the bar and a meal, but not in these times. Friendly welcome, upgraded and refurbished room as requested, easy WhatsApp service to order my welcome drink, dinner and some wine. All brought to the room with a smile within 30 - 40 mins! Everything delicious and a really relaxing evening. Breakfast ordered to be picked up at 0800 the next morning. Great night's sleep and up shaved, showered and refreshed the next morning, picked up a tasty breakfast and a cup of tea - sorted out some work and off to my meetings - refreshed, rested and ready to go!.

diserpointing.tv old and dated.room not as advertised very poor very noisey no sleep.a beer very expensive.could have stayed in premiere in guaranteed good night sleep for half the price.plus didnt know washington was ever in newcastle.

Stayed for one night, we were impressed by the hotel overall. Safety measures were in place and being followed which helped us feel looked after. Didn’t try the restaurant for any meals because we are avoiding indoor eating at present. Room was very spacious and comfortable, bathroom had bath and shower, all very clean. Bed was very comfortable. Staff were very friendly and helpful

The room was very hot, window had to be left open all night. Room very large but tired. Very clean. Great breakfast. Allow 45 minutes as they are cooked to order. Great choice. They also have a grab and go option if you are short on time. Very Covid secure.

The hotel itself was really nice though the leisure facilities were disappointing. The pool is extremely small . We stayed for two nights. On the first night the steam room was not working but the sauna was, on the second night the steam room was working but the sauna was not. On our second night we went to the restaurant for a meal. Unfortunately we had not booked so couldn’t get a table for another hour and half (our fault no theirs). We were advised to go into the bar area where we could have the exact same food but the order would go immediately to the kitchen and we would be served quickly. Good idea we thought so did this, my husband ordered the pulled pork burger, I ordered the vegetable calzone. We waited at least 40 mins for the waiter to bring the food and when he did he brough5 out the burger and apologised, saying my calzone order had not been passed on to chef so mine would be about 5 mins. He asked if this was ok, I said not really so he offered us a complimentary drink which we accepted. He brought one drink for me only as my husband had his meal !!!! Again we waited. It was again so long coming that my husband had finished his ages before I got mine so in effect we both finished up eating alone. We would have been quicker waiting for the table in the restaurant. Not a good experience at all.

So we had 3 x rooms all different, double room, family of 3 room n a family of 4 room, well it was so lovely going into a hotel and the staff were absolutely great, friendly and very welcoming. The rooms were fabulous the pool was just the icing on the cake for the little ones and breakfast was a favourite with the pancakes. Would definitely stay here again whilst visiting family, even the 4 year old Granddaughter said "But Nannie, I want to sleep 1 more night" so Thank you for all your wonderful hospitality.

We thoroughly enjoyed our stay in The George Washington. We were in a Privilegde room which was spacious and had a sitting area with a comfy sofa so we didn't need to sit on the bed to watch TV. The lighting was the best that we have had in any hotel for years. The ladies on the Breakfast Service were very helpful, and friendly. They made our stay.

As this hotel has been extended some areas are spread out. The pizza food area and bar was ok but we saw pizzas hanging around for 5 mins before taken to customers.Not good.The breakfast room was somewhat lacking character and service was non existence for 10 mins as staff attended to a private party.Some items needed filling during this time.The breakfast was good with plenty of choice.Bedroom was excellent with large bathroom and huge bed.

Room was large with views out to the trees and pergola. Shower was powerful and hot - staff very helpful. on duty Only criticism was the breakfast buffet was constantly requiring replenishing which with the few staff took a long time. This maybe due to no room numbers being checked for breakfast as podium unattended and it's poor placing.

Good location, nice rooms the only drawback is the Carter & Fitch eating option presents a very limited menu for my liking. The staff are friendly and the rooms well laid out and clean. I have not used the leisure facilities due to time constraints.

We had a wonderful time at this hotel. Staff were friendly from the moment we arrived. Our room was well cared for, breakfast excellent with a great selection - the pancake machine especially good fun. It was also nice to be able to look out towards the golf course while eating breakfast. The spa was a pleasure to use. Thanks for an enjoyable stay.