Dear Ms L., Thank you for taking the time to review your stay at Novotel München City Arnulfpark. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your rooms, the breakfast and the access to public transport. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Jochen Fuchs General Manager

Dear Mr T., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. I am very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us and the location and the access to public transport in particular. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Dear Mr B., Thank you for taking the time to review your stay at Novotel München City Arnulfpark. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed the location, the public areas, the room, the breakfast and the restaurant/bar. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Jochen Fuchs General Manager

Dear Mr R., Thank you for taking the time to review your stay at Novotel München City Arnulfpark. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed the facilities, the breakfast and the access to public transport. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Jochen Fuchs General Manager

Dear Mr F., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and your room and the facilities in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Dear Mr V., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. We are delighted with the high marks in almost all categories and the praise for the room, the air conditioning, the location and the public transport connections. I do acknowledge, however, that there is still “room for improvement” regarding front desk service. Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve even more. Please accept my apologies for the inconveniences and disappointments you had to deal with. Regarding the fees for our parking garage, I would like to let you know that they reflect the average cost for parking spots here in Munich, a city that can get costly at times. I would like to ask you for understanding. My colleagues and I are looking forward to your next visit, which I hope will leave you more satisfied. Best regards, Jochen Fuchs General Manager

Dear Mr A., Thank you for taking the time to review your stay at Novotel München City Arnulfpark. We highly appreciate a. value your feedback a. consider it a highlight in our daily routine as hosts. On behalf of our staff a. management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews a. positive remarks on our services to the respective staff members a. employees. Your satisfaction both validates our team’s dedicated daily efforts a. highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us a. that you really enjoyed your room, the facilities, the cleanliness, the breakfast a. the public transport connections. My team a. I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Jochen Fuchs General Manager

Dear Mr B., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. I am very pleased that you rated us highly in all categories and are delighted that you really enjoyed your stay with us and the location, the room and the cleanliness in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Dear Mr P., Thank you for taking the time to review your stay at Novotel München City Arnulfpark. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed the location, the public transport connections, the room and the breakfast. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Jochen Fuchs General Manager

Dear Mr B., Thank you for taking the time to review your stay at Novotel München City Arnulfpark. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you and your family felt so comfortable with us and that you really enjoyed our location, the room, the cleanliness and the kids area. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Jochen Fuchs General Manager

Sehr geehrte Frau H., Ihr Feedback ist eine besondere Auszeichnung und ein Höhepunkt eines Tages, an dem wir Gastgeber sein dürfen. Herzlichen Dank für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Novotel München City Arnulfpark zu bewerten. Über die maximale Punktezahl in allen Kategorien freuen wir uns sehr. Gerade auch die exzellenten Noten und das Lob für unseren Service werden wir selbstverständlich gerne an unsere Mitarbeiterinnen und Mitarbeiter weiterleiten. Sie werden sich wie ich darüber sehr freuen. Schön, dass Sie sich bei uns rundum wohl gefühlt haben und wir Sie u.a. mit unserer Lage überzeugen konnten. Gemeinsam mit meinem Team freue ich mich auf Ihren nächsten Besuch, der hoffentlich nicht allzu lange auf sich warten lässt. Mit besten Grüßen, Ihr Jochen Fuchs General Manager

Dear Mr C., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Jochen Fuchs General Manager

Dear Mr H., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again here in Munich. Best regards, Jochen Fuchs General Manager

Dear Ms A., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. We are delighted with the good mark regarding your check-in. I do acknowledge, however, that there is still “room for improvement” in all areas. Please be assured that this specific issue will be addressed and discussed within our local team, and that we will do our best to continue improving. Please accept my apologies for the inconveniences and disappointments you had to deal with. My colleagues and I are looking forward to your next visit, which I hope will leave you more satisfied. Best regards, Jochen Fuchs General Manager

Dear Mr V., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. I am very pleased that you rated us highly to highest in all categories and are delighted that you really enjoyed your stay with us and the room and the comfort in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Sehr geehrte Frau B., im Namen meines gesamten Teams und ganz persönlich sage ich Danke für die sehr positive Bewertung, das explizite Lob für den gebotenen Service und das zufriedene Resümee. Ihr Feedback zeigt uns, dass wir unserem Anspruch, bestmögliche Gastgeber zu sein, ganz nahegekommen sind. Es freut uns sehr, dass Sie sich die Zeit genommen und die Mühe gemacht haben, Ihren Aufenthalt im Novotel München City Arnulfpark zu bewerten. Und es freut uns, dass Sie sich bei uns rundum wohl gefühlt haben. So soll es sein! Selbstverständlich werde ich Ihre Bewertung gerne an mein Team weiterleiten. Denn: Ihre Zufriedenheit ist für unsere Mitarbeiterinnen und Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, Bestätigung und Motivation zugleich. Allesamt hoffen wir, dass wir Sie bald wieder als unseren Gast begrüßen dürfen. Mit den besten Grüßen, Ihr Jochen Fuchs General Manager

Dear Ms P., I would like to sincerely apologise for the human error made by our housekeeping staff. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. Regarding the crediting of points, I would ask for your patience, as this always takes a few days. I definitely do appreciate the fact that you took the time to review your stay at Novotel München City Arnulfpark. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jochen Fuchs General Manager

Dear Ms D., We very much appreciate your comments regarding your stay at the Novotel München City Arnulfpark. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remarks on the location, the public transport connections, the room and the breakfast. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Jochen Fuchs General Manager