Dear Ms S., Thank you very much for your visit and for taking the time to review your stay at ibis München City Arnulfpark. I am very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us and the public transport connections, the room, the breakfast and the value for money in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Dear Mr O., I am very pleased that you took the time to review your visit with us at ibis München City Arnulfpark. Thank you for your positive review, the praise for the room, the bed, the facilities and the cleanliness, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences and disappointments you had to deal with. Regarding the fees for our parking garage, I would like to let you know that they reflect the average cost for parking spots here in Munich, a city that can get costly at times. I would like to ask you for understanding. I am very sorry to read that you did not enjoy our breakfast. We really appreciate your positive words and good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. We would love to welcome you back. Best regards, Jochen Fuchs General Manager

Dear Mr M., Thank you very much for your visit and for taking the time to tell us about your experience at ibis München City Arnulfpark. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. We were delighted to be able to address all your comments in a personal email and to offer you a solution. We would also like to take this opportunity to clarify a few points regarding our air-conditioning system once again. Our hotel is equipped with air conditioning throughout the building. The system is a chilled-water air conditioning system, which is commonly used in Germany and across Europe. Unlike the direct-expansion air conditioning systems often found in North America and some other regions, these systems are not designed to cool rooms to temperatures such as 16–18°C, particularly during periods of exceptional outdoor heat. During your stay, Munich experienced unusually high temperatures. Even under these conditions, our system is designed to maintain room temperatures of approximately 22–25°C, providing a comfortable indoor climate while operating within its intended specifications. We completely understand that this may have differed from your expectations, especially if you are accustomed to hotels with more powerful cooling systems, and we sincerely regret the discomfort this caused you. We would be happy to welcome you again as our guest here in Munich. Best regards, Jochen Fuchs General Manager

Dear Mr L., Thank you for taking the time to review your stay at ibis München City Arnulfpark. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed your room and the location. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Jochen Fuchs General Manager

Dear Ms G., Thank you very much for your visit and for taking the time to review your stay at ibis München City Arnulfpark. I am very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us and the comfort and the the bedding in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. Regarding the fees for our parking garage, I would like to let you know that they reflect the average cost for parking spots here in Munich, a city that can get costly at times. I hope you understand. Many of our guests arrive by public transportation. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Dear Mr M., Thank you for taking the time to review your stay at ibis München City Arnulfpark. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed the location. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Jochen Fuchs General Manager

Dear Ms H., Thank you for staying with us at ibis München City Arnulfpark and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the good marks in all categories, and the positive remarks on the location, the room, the bed and the breakfast. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jochen Fuchs General Manager

Dear Ms K., Thank you very much for your visit and for taking the time to review your stay at ibis München City Arnulfpark. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the public transport connections and the parking options in particular. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Dear Ms C., Thank you very much for your visit and for taking the time to review your stay at ibis München City Arnulfpark. We are delighted with the good marks in some categories and the satisfied summary. I do acknowledge, however, that there is still “room for improvement” regarding service staff. Please be assured that this issue will be addressed and discussed within our local team and that we will try our best to improve even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Jochen Fuchs General Manager

Sehr geehrter Herr P., es freut mich sehr, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im ibis München City Arnulfpark zu bewerten. Besten Dank dafür und für die gute Bewertung, das Lob für Service und Sauberkeit - und natürlich auch für die konstruktive Kritik bzgl. Ihrer Buchungserfahrung, die ich selbstverständlich intern besprechen & die nötigen Maßnahmen treffen werde. Erlauben Sie mir bitte, dass ich mich aufrichtig für die entstandenen Unannehmlichkeiten entschuldige. Über Ihre ansonsten guten Noten freuen wir uns. Ich werde sie gerne an die betreffenden Mitarbeiter weiterleiten. Denn: Ihre Zufriedenheit ist für all jene, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, Belohnung und Motivation zugleich. Allesamt hoffen wir, dass wir Sie bald wieder als unseren Gast begrüßen dürfen. Mit den besten Grüßen, Ihr Jochen Fuchs General Manager

Dear Mr L., We very much appreciate your comments regarding your stay at the ibis München City Arnulfpark. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remarks on the location, the public transport connections, the cleanliness, the value for money and the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Jochen Fuchs General Manager

Dear Mr C., We very much appreciate your comments regarding your stay at the ibis München City Arnulfpark. It is always a pleasure to receive positive feedback. We are much obliged to you for the very positive assessment, the good marks and the great remarks on the location and the value for money. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Jochen Fuchs General Manager

Dear Mr G., Thank you very much for your visit and for taking the time to review your stay at ibis München City Arnulfpark. I am very pleased that you rated us highly to highest in all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Dear Ms D., Thank you very much for your visit and for taking the time to review your stay at ibis München City Arnulfpark. I am very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us and the location with connectivity to public transport in particular. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Dear Ms F., I am very pleased that you took the time to review your visit with us at ibis München City Arnulfpark. Thank you for your positive review, the praise for the room, the cleanliness and the location, and also for your critique and suggestions on improvement regarding front desk service. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jochen Fuchs General Manager

Dear Celine D., Thank you very much for your visit. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfst in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager