Mercure Melbourne Albert Park 4 نجوم

We had a great one night stay here, the location is great, and the pool and spa area were a lovely treat. The hotel staff we met were very friendly. The parking is very convenient however it is 25 dollars a day which could be expensive on a long trip. The location is great with the tram stops very close and the park over the road. We found the beds very comfortable and had a great night's sleep. The bathroom did look a bit tired, and our room carpet definitely needed replacing as it had rips in it. When we return to Melbourne, we will definitely look at booking here again! Thank you for a nice stay, Room 4503, in the Pullman tower.

I recently stayed at the Mercure Melbourne Albert Park, and as a loyal Accor member, I was incredibly disappointed with my experience. This stay fell far below the standards I’ve come to expect from Accor properties. First Room: The first room I was assigned was completely unacceptable. It was filthy, with mould and grime in the bathroom, stains on the desk and coffee table, and badly chipped paint. The lack of basic cleanliness was shocking. Second Room: After reporting the condition of the first room, I was moved to a second room. While it was cleaner, it had serious issues: the shower flooded every morning, and the air conditioning didn’t work, leaving the room uncomfortably warm. Additional Room: During one of the weekends, I booked a second room. Unfortunately, this room also had cleaning issues, and like my second room, the air conditioning was non-functional. These problems clearly reflect broader issues with maintenance and cleanliness at the property. Room Service: The daily room service was mediocre when it happened. However, on several days, my room was not serviced at all, which was unacceptable. Post-Stay Issues: After leaving, I reached out to Accor to resolve an overcharging issue, but I have yet to receive any response. When booking, I was incorrectly advised that my Platinum membership did not include free breakfast, so I purchased a package with breakfast included. Later, I discovered that breakfast was included with my membership, and I contacted Accor for reimbursement of the additional cost incurred due to this incorrect advice. Despite multiple attempts to resolve this, I have been ignored, which has been both frustrating and unprofessional. Lobby Experience: While sitting in the lobby, I felt uncomfortable, as I got the impression that some staff members were talking about me. I could see them looking over, quickly looking down when spotted, and then continuing their conversation. This behaviour, whether intentional or not, created an unwelcoming and unprofessional atmosphere. Service – The Saving Grace: The one highlight of my stay was the team at Windows Restaurant. They were consistently amazing and friendly every morning, providing exceptional service that stood in stark contrast to the rest of the hotel experience. Their professionalism and warmth were greatly appreciated. Facilities and Value: While the hotel is conveniently located near Albert Park, this doesn’t compensate for the poor room conditions, non-functional amenities, inconsistent service, and lack of post-stay support from Accor. Overall: As a loyal Accor member, I expect far better from an Accor property. This stay was extremely disappointing, with the wonderful team at Windows Restaurant being the only saving grace. The combination of cleanliness issues, maintenance failures, post-stay frustration, and unprofessional behaviour from some staff has left me disillusioned with this property. Significant improvements are urgently needed.

We were in Melbourne to spend Christmas with family. Our overall experience was average due to our room. We booked The Loft thinking it has a kitchenette. Our room didn't have it and as we re-read the room description, we learned that kitchen is only available in "selected rooms". The room is clean but basic. The room does not have any art work on the walls, there was a lot of echo when we talked. The bed was comfy but we only had 2 pillows (1 pillow each) and they were very "flat". Our room was facing another building so was dark and not as bright as the promotional photos. Our bedroom is very spacious with only the bed and TV in the room. It could do with a little bit more furnitures to add warmth (perhaps a small lounge and small table) On the positive, the Staffs are all very nice and provide great services. Special mention to "Mabelle" at the Bar for looking after us on Boxing day. Other highlights are: Gym -- very well equipped with new machines, one of the best I've seen on our travels. Pool, jacuzzi, Sauna -- was nice inclusion and relaxing. Indoor and heated pool would be really good when you are there in winter. Sauna is separate and is in Men's and Women's washroom. Towels are provided as you go in the fitness center Water -- 2 water stations where you can fill your water bottle at the gym or by the reception

The hotel is in the same building as the Pullman. I was here for a conference and many of my colleagues had Pullman rooms which were very pleasant and nicely refurbished. I was designated a room in the Mercure section of the hotel which was very disappointing. Decor was extremely old and dated, carpet was worn, paint on window ledge was peeling, the room was dark and the view was over a depressing courtyard area. On the plus side, the bed was reasonably comfortable, the room was clean and the staff were friendly. Also the coffee in the hotel is bad. Better to walk to a nearby café if you want a decent coffee.

Don’t be fooled by the facade or the foyer, it goes downhill from here faster than lead balloon!! $600 for 2 nights, $50 parking AND an out of pocket $100 bond! No air conditioning so far in the three hours here, and a rock band playing live in the hotel that sounds like it is in the room next door! Not to mention being located in the fourth floor!! No air conditioning due to an alarm earlier on in the day and ongoing investigation has lead to ALL climate control to be shut off and cooling stopped! Would have been helpful to be informed of these issues on check in. When calling up about an ETA as it is like the Sahara in the room, a curt response of we are looking into it and being hung upon was the reply! In the room there is what seems to be blood stains, yes, BLOOD STAINS on the wall, skirting boards coming away from the wall, holes with random dowels in them, bed frames scratched to all hell, tile sin the bathroom coming away from the wall sheeting and other small issues that make this room a $120 stay at best! Would have to be the poorest example of a Mercure/Accor facility known!! See the photos to support my review and avoid this place.