Mensagem informativa

Hotel Novotel Melbourne on Collins 4,5 estrelas

Classificação clientes Avis 4.3/5 30.640 comentários

Hotel ALLSAFE. Aprovado

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Como funciona?
+ 21 Serviços

Extras do hotel

  • **Piscina interna e academia (fechada para reforma até 18/12/2019 - sujeito a alterações)

  • Hotel localizado acima do moderno St Collins Lane Shopping Mall e 1 min a pé do Bourke St Mall

  • HOTEL com certificação ALLSAFE

  • Centro de fitness reformado com piscina aquecida e spa: atualmente fechado devido ao COVID-19

  • WIFI cortesia para todos os hóspedes, espaço de trabalho generoso, base para iPad®, TV LCD

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Melbourne on Collins

270 Collins Street
3000 melbourne
australia

Tel: +61396675800

Fax: (+61)3/96675805

Check-in a partir das 14h00

Check out até as 11h00

  • NATIONAL BUS COMPANY :  BUS 302 BOX H WHITEHORSE ROAD

  • SITA BUS LINES :  BUS402 FOOTSC IRVING STREET

  • WESTRANS :  BUS 606 ST KI ACLAND STREET

  • YARRA TRAMS :  TRAM 19 COBUR SYDNEY ROAD

  • De avião

    AVALON A 60 km / 37,29 milhas

  • De avião

    MELBOURNE INTERNATIONAL AIRPORT A 18,39 km / 11,43 milhas - Transporte pagamento

  • De avião

    TULLAMARINE AIRPORT A 18,4 km / 11,43 milhas

  • De carro

    EASTERN FREEWAY A 6 km / 3,73 milhas

  • De carro

    SOUTH EASTERN FREEWAY A 6 km / 3,73 milhas

  • De carro

    TULLAMARINE FREEWAY A 3,5 km / 2,17 milhas

  • De carro

    WESTGATE FREEWAY A 4 km / 2,49 milhas

  • De trem

    FLINDERS STREET STATION A 1 km / 0,63 milhas

  • De trem

    SPENCER STREET STATION A 1,5 km / 0,94 milhas

GPS:-37.815963, 144.964961

Serviços de hotéis

LANE RESTAURANT

O Lane Restaurant fica no 3º andar e tem vista para a icônica rua Collins. Esse restaurante de estilo moderno possui um extenso buffet de café da manhã, almoço e menu de jantar à la carte, feito para refletir a cultura gastronômica vibrante de Melbourne.

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Bar
  • Salas de reunião
Serviço de buffet
  • Um Restaurante
  • Um Bar
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • 8 Salas de reunião
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 380 quartos
    • 7 quartos para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • 9 quartos contíguos
    • Sem quarto para não fumadores
    • 8 pisos
  • Idiomas falados no hotel
    • Mandarim chinês
    • Russo
    • Português
    • Italiano
    • Francês
    • Espanhol
    • Inglês
    • Alemão
    • Turco
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
  • Wi-Fi
    • Linha de transmissão de alta velocidade Custo adicional
    • WIFI nas áreas comuns
    • WIFI de alta velocidade Custo adicional
    • WIFI no hotel
    • Internet de alta velocidade Custo adicional
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Instalações para check-in e check-out
    • Check-out tardio
    • Check-out expresso
    • Check-in expresso
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Cofre na recepção
    • Cofre na recepção
  • Câmbio
    • Câmbio
Acesso à acomodação
  • Traslado
    • MELBOURNE INTERNATIONAL AIRPORT Custo adicional
    • MEL Custo adicional
  • Estac. c/manobrista - USD 49/dia Custo adicional
    • Próximo da propriedade
    • 96 vagas de estacionamento
    • Privado
    • Estacionamento aberto 24/7
Bem-estar
  • Heated Pool
    • Coberto
    • No local
  • Fitness Centre
    • No local

Nossas acomodações

Se estiver viajando a negócios ou a lazer, os quartos no Novotel Melbourne on Collins têm tudo o que você precisa para uma noite de sono tranquila. Com incrível vista para a cidade, os quartos de hóspedes deste hotel em Melbourne são bem mobiliados e bem decorados. Os hóspedes podem escolher entre diversos estilos de acomodação, com opções padrão, executivo, suíte e familiar. Cada quarto dispõe de área de trabalho, TV LCD, acesso à Internet Wi-Fi e com fio, minibar e banheiro moderno.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 8

  • Tamanho máximo: 323

  • Capacidade máxima: 400 pessoas

  • Capacidade máxima para banquete: 230 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Novotel Melbourne on Collins

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.3/5

30.640 comentários

Classificação no TripAdvisor 4.0/5

5.147 comentários

Great Location

Classificação TripAdvisor 5.0/5

Explorer231393 16/03/2020 Avaliação certificada TripAdvisor

A very comfortable hotel in a great location. Staff are friendly, helpful and professional The hotel is close to the laneway coffee scene and plenty of choice for casual dining. Tram stop a few metres from the door for free travel in the CBD.

Thank you Explorer231393, for the 5 out of 5-star review. Hopefully, you will visit again as there is much to do and see in Melbourne. Sincerely, Karen Taylor General Manager Novotel on Collins

comfortable stay, great location

Classificação TripAdvisor 4.0/5

kazk61 10/03/2020 Avaliação certificada TripAdvisor

rooms comfortable, staff friendly and helpful. Only gripe was that having paid for full buffet breakfast, which is not cheap, they wanted to charge for second cups of barista coffee. I thought this was a bit mean, and on discussion the manager relented. Still- a let down in an otherwise good hotel

Novotel downtown

Classificação TripAdvisor 4.0/5

Bruce S 07/03/2020 Avaliação certificada TripAdvisor

Great location In the middle of everything Overpriced mini bar Friendly staff Good WiFi ,strong signal Interesting breakfast with fresh honeycomb offerings. Helpful concierge. Good sized room, with a nice shower.

Dear Bruce S, thank you for your recent visit. Delighted you stayed with us. Hope to see you again. Sincerely, Karen Taylor General Manager Novotle on Collins Team

Great Location

Classificação TripAdvisor 3.0/5

frankswanberg 04/03/2020 Avaliação certificada TripAdvisor

This hotel is in a great location but the rooms are getting a bit tired. Good to see the gym has been revamped though. Staff are very friendly and eager to assist. Breakfast is fairly ordinary - could od better with this.

Dear frankswanberg, Thank you for providing feedback. Pleasing to know you liked our friendly hospitality, my team is proud of this. We strive on comments to be better and will review the breakfast variety . Hope to see you in the future so you will notice the added choices. Sincerely, Karen Taylor General Manager

Centre City convenience

Classificação TripAdvisor 4.0/5

10chrissym 29/02/2020 Avaliação certificada TripAdvisor

I've been coming to Novotel in Melbourne for several years, some good experiences and some not so good, especially during the renovations, however this time would be one of the better stays. Despite my room having a street frontage it was very quiet. The newly done up pool area looks fantastic - I was hoping that with all the new work that the pool might now be warm - but no. Still absolutely freezing - 4 other people put one foot in and left while I was there. This is the only thing stopping this hotel getting 10 out of 10. Even if the weather outside is hot, I still have no desire to freeze in a pool - come on Novotel, please warm it up just a little before my next stay. There was a time when I would swim laps before breakfast but its just too darned cold for that.

Thank you 10chrissym, for your ongoing loyalty to us in the heart of the city. It is wonderful to read you liked your time at Novotel on Collins and remembered past visits. Do accept my apology about the pool water, despite the pool being at a constant temperature, break down happens. My Maintenance team has assured me this is rectified now. Hope to see you in the future for lap swimming. Kind Regards, Karen Taylor General Manager Novotel on Collins

Great Location, friendly service

Classificação TripAdvisor 4.0/5

Andrew W Business - 24/02/2020 Avaliação certificada TripAdvisor

Chose the hotel as I am an Accor member and was centrally located to the various meetings and appointments that I had for the 3 days. The staff were attentive without being intrusive and the check in experience relatively fast and painless after a days travel. The room was an upgrade and was perfect for the stay, the only compliant I have was the shower/toilet was very small for a man of my size, I banged my head on the towel rack every day getting up from the toilet! And the water pressure of the shower meant that I had a cold/hot/warm fluctuating shower every day. Other than that I would say this was a pleasant stay and it wouldn't put me off using the hotel again.

Dear Andrew W, thank you for choosing to stay with us and for your time to offer feedback. The Novotel on Collins is extremely centrally located in the heart of the city and our team is pleased that this was a huge plus as well. It is pleasing that we also looked after you well and I will share your appreciation with all. Our guest’s comments are vital in helping us to continuously remind us that we need to be providing the very best service we are able to. We truly appreciate any feedback that helps us improve and will review our set up of the bathroom as we want to meet all the expectations of our guests, if not exceed them. We very much look forward to welcoming you back when you have to visit Melbourne again. Sincerely, Karen Taylor General Manager Novotel Melbourne on Collins

Great location.

Classificação TripAdvisor 5.0/5

Judy F 08/02/2020 Avaliação certificada TripAdvisor

I have stayed here many times and it is never a disappointment. The location is perfect for getting around Melbourne. From the moment we arrived the service was spot on and what better way to relax than a drink in The Lane Bar.

Dear Judy F, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

A great place to stay :)

Classificação TripAdvisor 5.0/5

Ozzierules40 02/02/2020 Avaliação certificada TripAdvisor

A great hotel to stay in when visiting Melbourne. The staff were outstanding and helped out with any questions or directions I needed. Ideally situated for the tourist or shopper. Will 100% be staying again when next in Melbourne.

Dear Ozzierules40, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

7TH TIME UNLUCKY

Classificação TripAdvisor 3.0/5

wcraft 26/01/2020 Avaliação certificada TripAdvisor

Since 2013 we have stayed at this hotel 6 times - 5 times with a good experience. However this recent stay was not satisfactory. We always book a deluxe room and room 716 (and others like it) should not be classified as deluxe: it does not have a walk-in shower (my wife has limited mobility but not disabled) and the 7th floor overlooking the shopping centre is gloomy. If this was a deluxe room what constitutes a standard room?

Dear wcraft, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations this time, and please allow me to express my sincerest apologies for that. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you would like to discuss your stay in further detail, please don't hesitate to contact us on 0400 506 749, and we will be able to assist you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Another Melbourne Trip

Classificação TripAdvisor 5.0/5

emkaybee53 25/01/2020 Avaliação certificada TripAdvisor

Another short trip in Melbourne. Surprise, the lobby area has been recarpeted, seating updated, excellent. Service always good. Big shout out to Ritchelle from the breakfast crew who always remembers us. Very lovely. Always enjoy the breakfast area, good selection, great fresh squeezed juice area.

Dear emkaybee53, Thank you for your positive feedback regarding your recent stay with us. We are glad that you enjoyed your stay and hope to see you again very soon. We will make sure to pass your feedback onto Ritchelle, who will be thrilled to receive such a beautiful commendation, and I am confident that it will inspire her to continue to provide excellent customer service in the future. Please don't hesitate to contact us on 0400 506 749, if you wish to stay again, and we will ensure that your next stay is even more pleasant than the last one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Grrat service and very convenient

Classificação TripAdvisor 5.0/5

the4cheese 23/01/2020 Avaliação certificada TripAdvisor

We stayed over the New Year period and found all staff very friendly, welcoming and helpful. The hotel itself is right at the heart of all Melbourne has to offer with the Block Arcade right next door, all shopping and dinning within walking distance and a nice stroll not too far from Southbank. We requested a higher level floor with street view as atrium views are personally a bit too artificial, I like to know what the weather is doing from our room. We were given as requested a Collins street view which also came with an aleit obstructed view of the fireworks up on the 12th floor (room 1206) so no street noise at all. The rooms and bathroom are generous, clean, neat and fresh and look recently renovated. Our queen room had a chase lounge which was nice rather than just a single chair, it was petty much as shown in photos. Room service was reasonable, a good selection and not too long a wait time - all as expected. Overall we had a lovely stay at The Novotel on Collins and would definately recommend it, especially for convenience and friendly staff make all the difference.

Dear the4cheese, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback, and we will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Needs improvement.

Classificação TripAdvisor 3.0/5

Guide10571641531 22/01/2020 Avaliação certificada TripAdvisor

Average place to stay desk staff were quite rude and couldn’t really be bothered to provide customer service. Long wait to check in with 3 staff present but only one serving customers waited over 10 min to check in. Room was not ready and had to be checked adding another 15 min onto checking. Overall not a great stay room was a little dirty and shower was not working the best.

Dear Guide10571641531, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please don't hesitate to give us a call on 0400 506 749 if you wish to discuss your feedback further. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Overnighter at Novotel Melbourne on Collins.

Classificação TripAdvisor 5.0/5

John Terry M 21/01/2020 Avaliação certificada TripAdvisor

Very convenient to the centre of Melbourne and public transport. Room was great and service wonderful. Very nice breakfast although the room is a little noisy. Will definitely return for another stay!

Dear John Terry M We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Honeymoon stay

Classificação TripAdvisor 4.0/5

Cecilia W Couples - 21/01/2020 Avaliação certificada TripAdvisor

Great hotel, easy access to everything in the heart of Melbourne city. Great service and clean. Only gave it a 4/5 as the spa was not working on our 3 day stay there. Otherwise the hotel had plenty to offer with a nice restaurant and excellent mixologist at the bar. 👍 and restaurants in the auditorium would definitely stay there again. Thank you Novotel on Collins.

Dear Cecilia W, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. We are very happy to find that you enjoyed your stay with us, albeit the spa being out of order. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

One night away

Classificação TripAdvisor 4.0/5

Wander00947766615 Solo travel - 20/01/2020 Avaliação certificada TripAdvisor

Booked in for a night after going to the theater. Comfortable hotel with helpful staff. Good location, so easy to walk back to after a show. Room was comfortable with good sitting area that was useful for me to do some studying.

Dear Wander00947766615, Thank you for your positive feedback regarding your recent stay with us. We are glad that you enjoyed your stay and hope to see you again very soon. Please don't hesitate to contact us on 0400 506 749, if you wish to stay again, and we will ensure that your next stay is even more pleasant than the last one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Central and Value for Money

Classificação TripAdvisor 5.0/5

gibbon2000 Family - 20/01/2020 Avaliação certificada TripAdvisor

Stayed with the family at the Novotel, it is located centrally in the city access to trams, shopping and trains within a couple of minutes. Accommodation was very comfortable with my wife and 3 kids along. Would recommend for families, couples or even singles.

Dear gibbon2000, Thank you for your positive feedback regarding your recent stay with us. We are glad that you enjoyed your stay and hope to see you again very soon. Please don't hesitate to contact us on 0400 506 749, if you wish to stay again, and we will ensure that your next stay is even more pleasant than the last one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Family getaway

Classificação TripAdvisor 4.0/5

lre2020 Family - 17/01/2020 Avaliação certificada TripAdvisor

Friendly service. Great breakfast. Quiet room despite facing city street. Good for families. Will recommend to others. Parking was pricey so we choose to park at a nearby secure parking station within walking distance.

Dear Ire2020, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. We will ensure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Bad stay Accor value is bad with last 2 stat I have used. Your app is crap booking is difficult and your hotels have dro

Classificação TripAdvisor 2.0/5

andrieski Family - 17/01/2020 Avaliação certificada TripAdvisor

Quality has dropped Accor has lost its offer and value. Last 2 stays have been crap and your app update don’t work. Accor serves at hotels don’t care what they are doing. I see this club failing and folding as a company due to it service and offer.

Dear andrieski, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please contact myself or my colleagues on 0400 506 749 if you wished to discuss the issues further. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Colins

Great stay and convenient location

Classificação TripAdvisor 5.0/5

Loddy214 Family - 14/01/2020 Avaliação certificada TripAdvisor

Stayed for a week in Melbourne, the Novotel had a great location in the CBD. There were a lot of gluten free options for breakfast for my family members. The service was very good and the staff were lovely and friendly

Dear Loddy214, Thank you for your positive feedback regarding your recent stay with us. We are glad that you enjoyed your stay and hope to see you again very soon. Please don't hesitate to contact us on 0400 506 749, if you wish to stay again, and we will ensure that your next stay is even more pleasant than the last one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Excellent

Classificação TripAdvisor 4.0/5

Orbeo Couples - 11/01/2020 Avaliação certificada TripAdvisor

After a long exhausting flight from overseas this was a great place to crash and crash we did Had dinner in restaurant tops Staff were excellent will certainly stay again Will be recommending this hotel to friends when coming to Melbourne

Dear Orbeo, Thank you for your positive feedback regarding your recent stay with us. We are glad that you enjoyed your stay and hope to see you again very soon. Please don't hesitate to contact us on 0400 506 749, if you wish to stay again, and we will ensure that your next stay is even more pleasant than the last one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

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