The Como Melbourne 5 stars

Customer review rating (ALL Rating) 4.5/5 1,548 reviews

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The Como Melbourne - Image 1
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630 Chapel Street, South Yarra, 3141 MELBOURNE, Australia

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Select apartments feature full kitchens suitable for families and long stay accommodation

  • Discover South Yarra, Melbourne's precinct forfashion, dining & entertainment

Our accommodation(s)

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Hotel location

The Como Melbourne

630 Chapel Street, South Yarra
3141 MELBOURNE
Australia

GPS:-37.839059, 144.996219

Telephone
Fax +61 3 9824 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE BRASSERIE

Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,548 reviews

TripAdvisor Rating  4.5/5  1,258 reviews

Fantastic service

Customer review rating 4.5/5

Jade K. Friends - Confirmed reviews ALL

Staff were friendly, helpful and attentive. They helped transport all of my belongings (there was a lot!) and were available for assistance at any time. Room was clean and amenities all worked well. Only downside was that the aircon did not cool down the room properly and it was quite warm.

Dear Jade, Thank you for your kind words! We're delighted to hear that you enjoyed fantastic service from our attentive and helpful staff. We apologise for any inconvenience with the air conditioning and appreciate your feedback. We'll address this issue to ensure a more comfortable stay for you in the future. We look forward to welcoming you back soon! Sincerely, Sophie Blondeau. General Manager

Lovely staffs. Good amenities and spacious room.

Customer review rating 5.0/5

H L. Families - Confirmed reviews ALL

We'd like to thank all the staffs while we were there who helped to make my wife's birthday special. We felt very much at home and no request was not met. We love the beautiful view of the park and will love to be back soon! Thank you so much!

Dear Mr. L., Thank you for choosing to celebrate such a special occasion with us! We're thrilled to hear that our team went above and beyond to ensure your wife's birthday was memorable. It's wonderful to know that you felt at home and enjoyed the beautiful park view. We can't wait to welcome you back for another fantastic stay! Sincerely, Jenna Loader General Manager

Dissapointed

Customer review rating 2.0/5

Stephen P. Couples - Confirmed reviews ALL

We had cold/luke warm showers on both nights of our stay (~10:30pm). I reported the issue twice. I could hold my hand under the the hot water tap indefinitely with only the hot water running.

Dear Stephen, We're deeply sorry for the inconvenience with the hot water during your stay. This doesn't meet our standards of service. We've taken immediate action to address this issue and ensure it doesn't happen again. Additionally, we've applied a gesture of goodwill to your account. We hope to regain your trust and welcome you back for a much-improved experience. Sincerely, Sophie Blondeau. General Manager

Great location, welcoming staff and beautiful rooms

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

All.in all another great stay at the Como. What let's it down is providing in room TV entertainment which is either outdated or broken. I paid for all in one movie deal as I especially wanted a relaxing retreat, but multiple issues with it. When I mentioned this at checkmout the only response was they would make a note of it. It would be better not to.offer it if it's a waste and frustrating for guests.

Dear Ms. P., Thank you for your continued loyalty and feedback. We apologise for the inconvenience with the in-room entertainment and appreciate you bringing it to our attention. Your comments will be shared with the team to ensure a smoother experience in the future. Also, thank you for highlighting regarding the welcome drinks on arrival, which we have it on practice but must have missed out on this occasion. We hope to have the opportunity to welcome you back for an even better experience. Sincerely, Jenna Loader General Manager

Nice hotel

Customer review rating 4.5/5

Pete B. Business - Confirmed reviews ALL

I had an event in the area, so chose to stay at Como. The staff were terrific. Was easy to park my car on site. My room was ready early, and it was a lovely room.

Dear Mr. B., Thank you for choosing The Como for your stay! We're delighted to hear you had a wonderful experience with our attentive staff, convenient parking, and comfortable accommodations. We hope to welcome you back again soon! Sincerely, Jenna Loader General Manager

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Other web-users rate our hotel

  • 376 reviews 9.5/10 Location
  • 843 reviews 7.5/10 Room
  • 942 reviews 8.8/10 Service
  • 6 reviews 8.8/10 WiFi
  • 424 reviews 8.1/10 Comfort
  • 217 reviews 6.3/10 Cleanliness
  • 149 reviews 7.3/10 Breakfast
  • 114 reviews 4.6/10 Food

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