The Como Melbourne 5 stars

Customer review rating (ALL Rating) 4.4/5 1,376 reviews

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The Como Melbourne - Image 1
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630 Chapel Street, South Yarra, 3141 MELBOURNE, Australia

Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Select apartments feature full kitchens suitable for families and long stay accommodation

  • Discover South Yarra, Melbourne's precinct forfashion, dining & entertainment

Our accommodation(s)

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Hotel location

The Como Melbourne

630 Chapel Street, South Yarra
3141 MELBOURNE
Australia

GPS:-37.839059, 144.996219

Telephone
Fax +61 3 9824 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE BRASSERIE

Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,376 reviews

TripAdvisor Rating  4.4/5  1,261 reviews

Customer review rating 2.5/5

Stuart R. Business - Confirmed reviews ALL

Checked in around 5.30pm. No real recognition of status (platinum) upon arrival. No welcome amenity or drink or upgrade. Room had a bug infestation, called reception. They sent a cleaner with bug spray. In a room with no windows. I grabbed my bag when back to reception asked for a new room. They didn’t seem pleased to do that but did. New room given. I also mentioned no welcome amenity. New room not great. Bad layout, noisy (near lifts) and inaccessible power points. QR code for room service didn’t work correctly. Eventually front office brought a warm bottle of wine to the door, handed it to me and walked off. Disturbed sleep due to noise and left to check out. Was asked how my stay was and told the lovely receptionist everything. She apologised and offered a 50% discount, I said no as this is the latest in a series of disappointing stays at a hotel I am a semi regular at, and how I can’t see myself staying here again. 2 days later go an invoice charging me for a still water from the fridge. I protested and - once again - outlined the issues. As an apology was offered the refund and 50% off my next stay. Again refused the 50% and eventually was credited with some additional reward points. A once excellent hotel that is now disappearing down the plug hole of mediocrity. And if they treat long standing guests and reasonably high tier members like this, then what chance the general public?

Dear Stuart, Thank you for your detailed feedback. We're truly sorry to hear about the multiple service shortcomings you experienced during your stay. This is certainly not the standard we aim to uphold, particularly for our valued Platinum members. Your concerns have been shared with our leadership team for urgent review and follow-up. We deeply regret that we let you down and would welcome the opportunity to restore your faith in us. Kind regards, Scott Smith Front Office Manager

Customer review rating 4.5/5

Maria B. Couples - Confirmed reviews ALL

Enjoyed a four night stay at the Como. It was an excellent location for restaurants, cafes and all transport. The hotel was so beautifully presented. The room was so clean and spacious. The staff were very professional and pleasant to speak with. Would definitely stay there again.

Dear Maria, Thank you for your wonderful feedback. We are thrilled to hear you enjoyed your four-night stay, appreciated our location, and found the hotel beautifully presented and your room clean and spacious. It is lovely to know our team made a positive impression as well. We look forward to welcoming you back for another fantastic stay. Kind regards, Scott Smith Front Office Manager

Customer review rating 5.0/5

Beth. B. S. Families - Confirmed reviews ALL

Staff are very friendly In Como great hospitality still exist.

Dear Beth, Thank you for your kind words! We're delighted to hear you consistently enjoy your stays and that our team’s hospitality stands out. We look forward to welcoming you back to The Como Melbourne again soon. Kind regards, Scott Smith Front Office Manager

Customer review rating 5.0/5

Rowena M. Couples - Confirmed reviews ALL

Great room and location.

Dear Rowena, Thank you for your lovely feedback! We're so glad you enjoyed the room and our convenient location. We hope to welcome you back to The Como Melbourne soon. Kind regards, Scott Smith Front Office Manager

Customer review rating 3.5/5

Christopher R. Families - Confirmed reviews ALL

I always love staying at the Como, a wonderful hotel and the staff are truely wonderful. However we stayed in 314 (which we have also done for previous visits) and it is starting to show its age.

Dear Christopher, Thank you for your ongoing support and kind words about our team—it truly means a lot. We're sorry to hear that your recent stay in Room 314 didn’t meet expectations, and we appreciate you bringing these issues to our attention. Please rest assured we’ll address them with our team, as your comfort is very important to us. Warm regards, Scott Smith. Front Office Manager

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Other web-users rate our hotel

  • 380 reviews 9.5/10 Location
  • 785 reviews 7.4/10 Room
  • 723 reviews 8.5/10 Service
  • 8 reviews 9.5/10 WiFi
  • 395 reviews 8/10 Comfort
  • 192 reviews 5/10 Cleanliness
  • 145 reviews 6.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.