Pullman Cairns International 5 stars

Customer review rating (ALL Rating) 4.5/5 3,193 reviews

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Description

Hotel extras

  • Fantastic CBD location is close to all city amenities.

  • Grand Ballroom, the largest pillar-less ballroom in Cairns, can accommodate a range of events.

  • Safe and secure self parking.

  • Award-winning Day Spa; Vie Spa, and Tropical Pools.

Our accommodation(s)

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Hotel location

Pullman Cairns International

17 Abbott Street
4870 CAIRNS
Australia

GPS:-16.924157, 145.779124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coco's Kitchen + Bar

Nestled within Pullman Cairns International, Coco's Kitchen & Bar embodies a culinary ethos centred on pure, unadulterated flavours paired with an unwavering commitment to authenticity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,193 reviews

TripAdvisor Rating  4.0/5  2,969 reviews

Certificate of excellence 2024

Great location but dated hotel

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Hotel feels very dated and needs to be refreshed.

Acceptable but needs updating

Customer review rating 2.0/5

Lk Families - Confirmed reviews ALL

Check in was smooth but no welcome drinks or direction on how to have the welcome drinks. No room service or mini bar menu. The Nespresso machine did not work The mattresses were well used and only acceptable The pool area was dirty with no attendants or service in this area. The pools are tired and lots of leaves in the pool. Disappointing stay at the pullman.

Nice room, some service improvements required

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Had to book via conference app, booked early, couldn’t get 3 nights in the same room, so made 2 separate bookings. Rang the week before, was told it’s OK - we can put you in the same room for 3 nights. Upon check-in told NO, that’s not possible, you will have to move after first night, go to reception in the morning to organise it. Packed my bags, went to reception, then was told I can stay in the same room?????? Dinner service in restaurant was very slow. No spare blanket in room, no shelf in shower for personal toiletries. Waited a long time at check-in, not many people in front, but check in process seemed to take a long time.

A shame !

TripAdvisor rating 1.0/5

lya c TripAdvisor review

We stayed one night my partner and I last weekend and our experience was definitely not the best, specially for the price. The localisation is great, the view is great too (we had a room in 11th floor). But that’s it ! The room was old, mattress not confortable, some stuffs broken in the bathroom, very little choice in the minibar, TV very small, not even smart, we couldn’t watch a streaming platform. Have to pay for the parking. But the worst was the overnight room service ! We were on jetlag, so we couldn’t sleep during the night so we ordered something. Choice on the menu is very little already but we’ve been told only the cheese and meat platter was available. So we ordered it…what a mistake !! They probably use the cheapest food ever, and off. Gressinis were soft, just piece of "brie" so disgusting you wouldn’t even give it to your dog. But worst : the piece of chicken was rotten, I smelled it and I felt sick straight away. Even to look at it. What a shame to give that to your customers for 20-30 $ who paid more than 300 the room already. I’m furious !

Service

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Very courteous and effective staff

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Other web-users rate our hotel

  • 888 reviews 9.5/10 Location
  • 1,904 reviews 8/10 Room
  • 1,788 reviews 8.3/10 Service
  • 18 reviews 7.1/10 WiFi
  • 632 reviews 7.5/10 Vibe
  • 624 reviews 8/10 Comfort
  • 564 reviews 6.9/10 Cleanliness
  • 501 reviews 6.8/10 Food

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