Pullman Cairns International 5 stars

Customer review rating (ALL Rating) 4.5/5 3,202 reviews

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Description

Hotel extras

  • Fantastic CBD location is close to all city amenities.

  • Grand Ballroom, the largest pillar-less ballroom in Cairns, can accommodate a range of events.

  • Safe and secure self parking.

  • Award-winning Day Spa; Vie Spa, and Tropical Pools.

Our accommodation(s)

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Hotel location

Pullman Cairns International

17 Abbott Street
4870 CAIRNS
Australia

GPS:-16.924157, 145.779124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coco's Kitchen + Bar

Nestled within Pullman Cairns International, Coco's Kitchen & Bar embodies a culinary ethos centred on pure, unadulterated flavours paired with an unwavering commitment to authenticity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,202 reviews

TripAdvisor Rating  4.0/5  2,968 reviews

Certificate of excellence 2024

A shame !

TripAdvisor rating 1.0/5

lya c TripAdvisor review

We stayed one night my partner and I last weekend and our experience was definitely not the best, specially for the price. The localisation is great, the view is great too (we had a room in 11th floor). But that’s it ! The room was old, mattress not confortable, some stuffs broken in the bathroom, very little choice in the minibar, TV very small, not even smart, we couldn’t watch a streaming platform. Have to pay for the parking. But the worst was the overnight room service ! We were on jetlag, so we couldn’t sleep during the night so we ordered something. Choice on the menu is very little already but we’ve been told only the cheese and meat platter was available. So we ordered it…what a mistake !! They probably use the cheapest food ever, and off. Gressinis were soft, just piece of "brie" so disgusting you wouldn’t even give it to your dog. But worst : the piece of chicken was rotten, I smelled it and I felt sick straight away. Even to look at it. What a shame to give that to your customers for 20-30 $ who paid more than 300 the room already. I’m furious !

Amazing service

TripAdvisor rating 5.0/5

beachyAustralia TripAdvisor review

Ben the barman made amazing cocktails and gave us great ideas of where to go in Cairns. The staff were very good at the hotel and we definitely would come back. The newly decorated harbour view room was very comfortable too.

Friendly staff

Customer review rating 3.5/5

Teddy Couples - Confirmed reviews ALL

good overnight stay, staff were welcoming and helpful. room clean and comfortable.

Dear Melanie, Thank you for sharing your feedback with us! We're delighted to hear that you had a good overnight stay and that our staff were able to make you feel welcome and assist you throughout your visit. Ensuring a clean and comfortable room is a top priority for us and we're glad to know that we met your expectations in this regard. We appreciate your kind words and look forward to welcoming you back for another pleasant stay in the future. Regards, CK - Operations Manager

Lovely hotel

Customer review rating 5.0/5

Leanne K. Couples - Confirmed reviews ALL

Lovely hotel with comfortable rooms in a great location

Dear Leanne, Thank you for your wonderful feedback! We're delighted to hear that you found our hotel lovely and our rooms comfortable. Our team works hard to ensure our guests have a memorable stay and it's rewarding to know that we succeeded in meeting your expectations. Our convenient location is indeed a highlight and we're glad you found the booking process hassle-free. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future. Sincerely, CK - Operations Manager

clean and Safe and convenient

Customer review rating 4.5/5

Angela Friends - Confirmed reviews ALL

I enjoyed my stay thoroughly in Pullan throughout and I would like to convey my appreciation and thanks to the following :       -Sam from the concierge who was so helpful in assisting us with ideas on        how to spend our last day in Cairns.       -Also to the Assistant Manager ( but I cannot remember her name but she has blonde hair and a pony tail ) who was very observant to note that we needed some help at the reception for some clarifications. The cleanliness of the hotel was great too. Very clean and neat in the house keeping. Feels good especially after a tiring day of activities outside to come back to a comfortable room. Such attentive details really put a smile on my face and good memories of this Hotel. Once again I would like to thank all for your kind hospitality.

Dear Angela, Thank you for your detailed feedback and kind words! We're thrilled to hear that you thoroughly enjoyed your stay at Pullman Cairns International. Sam and Lauren truly appreciate your recognition of their assistance and attentiveness. We're delighted that you found our hotel clean, neat and comfortable, providing a welcoming retreat after your activities in Cairns. Your feedback regarding the variety of offerings is noted and we'll strive to introduce more options to enhance your future stays. We're committed to providing exceptional hospitality and it brings us joy to know that our efforts left a positive impression on you. We look forward to welcoming you back for another memorable experience. Regards, CK - Operations Manager

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Other web-users rate our hotel

  • 889 reviews 9.5/10 Location
  • 1,907 reviews 8/10 Room
  • 1,793 reviews 8.3/10 Service
  • 20 reviews 7.5/10 WiFi
  • 637 reviews 7.5/10 Vibe
  • 626 reviews 8/10 Comfort
  • 559 reviews 6.8/10 Cleanliness
  • 507 reviews 6.8/10 Food

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