Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.3/5 927 reviews

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Mitre Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Our accommodation(s)

Studio

Studio Spa Room

  • 2 pers. max
  • 45 m² / 484 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Golf view or Lagoon view

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Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Telephone
Fax +61 7 4084 3599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  927 reviews

TripAdvisor Rating  4.0/5  2,281 reviews

ordinary

Customer review rating 2.5/5

Janet L. W. Couples - Confirmed reviews ALL

booked walk outdone bedroom, spar and bbq on roof.shown to our room at back of resort over looking road, two bedrooms and smelling of cigarets.front desk could not change our room until next day.did get walk out but with two bedrooms no spar and no bbq.and had to pay an extra 100 dollars a niteAlgee on walk out to pool very slippery,algee in pool and not clean.also had a group there with a lot of kids and had a birthday party at restaurant on the saturday night with extreme noise that went till well after 11am.11pm. Above all very disappointed in all of resort considering we have been there 3 times previously and one being our sons wedding.

Dear Janet W., Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and deeply regret that your stay did not meet your expectations, especially given your previous visits and your connection to such a special event at our resort. We apologize for the initial room assignment and for any inconvenience caused by the delay in accommodating your request for a different room. It is disappointing to hear that the second room still did not meet your expectations. The additional charge and lack of promised amenities, such as the spa and BBQ, are concerns we take seriously, and we will investigate how this occurred to prevent similar issues in the future. The condition of the pool and walk-out area you mentioned is unacceptable. We will address these maintenance issues immediately, as cleanliness and safety are top priorities for us. Regarding the noise from the event, we understand how this could have disrupted your stay. While we strive to balance hosting celebrations with maintaining a peaceful environment for all guests, it’s clear we fell short on this occasion. We will review our policies and work on better managing such situations to avoid disturbances. We deeply value your loyalty and are saddened that we did not deliver the experience you expected and deserved. Please know that your feedback has been shared with our team to address the issues raised and improve future stays for you and all our guests. If you’re open to discussing this further, we would appreciate the opportunity to make things right. Please contact us directly, and we will do our best to resolve your concerns. Sincerely, Ahmed Usman, Front Office Manager.

Lovely villa

Customer review rating 4.0/5

Heather S. Families - Confirmed reviews ALL

Spacious accommodation. Private pool. Great for a family. Could use a few extras included like paper towels, more tea towels, salt and pepper, oil etc.

Dear Heather S., Thank you for your feedback regarding your recent stay. We are delighted to hear you enjoyed the spacious accommodation and private pool, and that it suited your family’s needs. It’s wonderful to know you appreciated the thoughtful gesture of the bubbles and cheese platter—our team loves making our guests feel special! We appreciate your suggestions about the extras that could enhance the stay, such as additional paper towels, tea towels, and basic pantry items like salt, pepper, and oil. These details can make a big difference, and we will review how we can incorporate them to improve the guest experience. Your feedback about the availability of face washers, hand towels, and tea towels has been noted, and we’ll ensure that our housekeeping team addresses these gaps moving forward. We value your patronage and hope to welcome you back in the future for an even more enjoyable stay. Sincerely, Ahmed Usman, Front Office Manager.

Very nice property with fabulous pool

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Enjoyed our stay. Great apartment, very clean and modern. Swim out room was great! Perfect for families.

Dear Daniela F., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Usman, Front Office Manager.

Below expectations

Customer review rating 1.5/5

Jess Couples - Confirmed reviews ALL

Very unclean. Upon entry our room was very mouldy, the smell was so strong. We were moved to another room upstairs, however, when attempting to run the spa, it was filled with toenails. The response was that they were going to send housekeeping. Housekeeping did not come either day. We had popped out the conservation sign, but it was never flipped and we went to reception to manually add it. The positives are the Aluco bar and restaurant. Fantastic service. Fantastic food. Would be back just for the restaurant.

Dear Jessica P., Thank you for sharing your feedback about your recent stay. We are truly sorry to hear about the cleanliness issues you experienced and the challenges with housekeeping. This is certainly not the standard of service we strive to provide. The moldy condition of your initial room and the unacceptable state of the spa in the second room are deeply concerning. These issues are not reflective of our commitment to cleanliness and guest comfort. We sincerely apologize for the inconvenience and discomfort this caused during your stay. We regret that housekeeping did not attend to your room as promised. The lack of follow-up and the issues with managing the conservation sign are clear oversights on our part. Please know that we are taking this feedback seriously and will address these lapses with our housekeeping team to ensure they are not repeated. On a positive note, we are thrilled to hear that you enjoyed your experience at the Aluco bar and restaurant. Your kind words about the fantastic service and food will be shared with the team there. We are delighted they were able to make a positive impression during your stay. We truly appreciate your understanding and your willingness to consider returning for the restaurant. If you do decide to stay with us again, we would love the opportunity to provide a much-improved experience. Please don’t hesitate to reach out to us directly so we can ensure your next visit is nothing short of exceptional. Sincerely, Ahmed Usman, Front Office Manager.

Beautiful resort

Customer review rating 5.0/5

Christine D. Friends - Confirmed reviews ALL

Our second home! So relaxing and special. This time to celebrate a friend's 60th birthday.

Dear Christine D., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Usman, Front Office manager.

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Other web-users rate our hotel

  • 182 reviews 7.1/10 Location
  • 539 reviews 6.4/10 Room
  • 593 reviews 7.1/10 Service
  • 28 reviews 0.6/10 WiFi
  • 304 reviews 6.2/10 Food
  • 293 reviews 8.4/10 Pool
  • 199 reviews 3.6/10 Cleanliness
  • 153 reviews 6.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.