Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.2/5 973 reviews

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Description

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Our accommodation(s)

Book this hotel
Room 1

Studio

Studio Spa Room

  • 2 pers. max
  • 45 / 484 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View or Lagoon view

Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  973 reviews

Customer review rating 4.0/5

Priya K. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such thoughtful feedback following your stay at Pullman Port Douglas. We’re delighted to hear that you enjoyed our tropical surroundings, beautiful grounds and pool area, as well as the relaxing atmosphere and location. It’s also wonderful to know that our team made you feel welcome throughout your stay. We sincerely appreciate your comments regarding areas of the resort that would benefit from refreshing. We are continually working to enhance the guest experience, and your feedback is valuable in helping us identify where improvements can be made. We’re equally grateful for your feedback on our buffet breakfast. We’re sorry that the selection and quality did not meet the expectations you have come to associate with Accor hotels. Your comments will be shared with our relevant team as we look at ways to improve our breakfast offering. Thank you again for your balanced and constructive review. We’re pleased that you still had an enjoyable and relaxing stay, and we hope to have the pleasure of welcoming you back to Pullman Port Douglas for an even better experience in the future. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 4.5/5

Robert D. Families - Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 5.0/5

Walter &. R. U. Couples - Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort &. Spa

Customer review rating 5.0/5

Alycemarie A. Business - Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 3.0/5

Ritchie B. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you enjoyed our tropical surroundings, the 3,000-square-metre lagoon pool, the cleanliness of your room, and particularly our barista coffee. We’re sorry, however, that several aspects of your stay did not meet the standards you expected from a five-star resort. Your comments regarding the condition of the room and breakfast offering are well noted, and we understand your disappointment. We are also disappointed to hear that the service experience was inconsistent during your stay. We sincerely apologise for the shortcomings in the recognition and delivery of your Accor Plus Gold Explorer benefits. While we’re glad some was corrected at check-out, we appreciate that you should not have had to bring it to our attention. Your feedback has been shared with the relevant teams as we continue to identify areas where we can improve. We truly appreciate your candid comments and hope to have the opportunity to provide you with a much-improved experience on a future visit. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Other web-users rate our hotel

  • 219 reviews 7.8/10 Location
  • 680 reviews 5.9/10 Room
  • 700 reviews 7.6/10 Service
  • 15 reviews 1.2/10 WiFi
  • 370 reviews 8.6/10 Pool
  • 353 reviews 6.1/10 Food
  • 266 reviews 3/10 Cleanliness
  • 181 reviews 7.6/10 Breakfast

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