ibis Hamburg City 3 stars

Customer review rating (ALL Rating) 4.3/5 2,493 reviews

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Description

Hotel extras

  • Central location to many hotspots such as harbor, pier, city center, theater and more!

  • Downtown location

  • Free WiFi

  • Private undercover car park

Our accommodation(s)

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Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097 HAMBURG
Germany

GPS:53.548115, 10.009499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,493 reviews

TripAdvisor Rating  4.0/5  1,108 reviews

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Well placed, nice breakfast

Good stay but..

Customer review rating 4.5/5

Alex Families - Confirmed reviews ALL

Good stay but need more attention for the cleanlines

Friendly and helpful staff, good location.

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Room was clean, the lighting could of done with being a bit brighter.

Good stay

Customer review rating 4.0/5

David Friends - Confirmed reviews ALL

Staff looked after us well clean room good quality breakfast.

ΝΟ Showercreme for 2 days. Asked in written. no reaction. Had to ask from the reception

Customer review rating 3.0/5

Komninos K. Business - Confirmed reviews ALL

I've been a long-time customer of the chain. I have stayed at this hotel 3 times so far. Two things I find unacceptable. 1. Being forced to pay for luggage storage. I travel all the time. It's never happened to me before. Even the worst hotels I've stayed in had free luggage storage. If I were you, I'd be ashamed. 2. The cleaners, despite messages, left fewer towels every day for 7 days. Despite the messages they didn't replace the shower gel. I had to ask the receptionist. All in all. Poor service. Translated with DeepL.com (free version)

Dear Komninos K., Thank you for sharing your detailed feedback regarding your recent stay at ibis Hamburg City. I deeply regret to hear about your disappointing experience and the challenges you faced during your visit. Firstly, I would like to apologize for the inconvenience caused by the incomplete housekeeping service and the lack of prompt reactions to your requests. This is certainly not the level of service we aim to provide, especially to a loyal guest like yourself. Your comments will be shared with our team to ensure improvements are made immediately. Some housekeeper do not understand English, so they cannot read your notes. Regarding the luggage storage fee, I understand your frustration, and I truly value your perspective. While this policy is in place at our hotel, your feedback helps us re-evaluate its impact on guest satisfaction. I appreciate your candid review and hope you will consider giving us another chance to provide you with the service and experience you expect and deserve. Please feel free to reach out to me directly if you plan to stay with us again. I would be happy to ensure a much smoother and pleasant visit. Best regards, Hasan Karadas Hotel Manager ibis Hamburg City

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Other web-users rate our hotel

  • 1,628 reviews 9.1/10 Location
  • 2,115 reviews 5.7/10 Room
  • 1,432 reviews 8.5/10 Service
  • 38 reviews 8.2/10 WiFi
  • 1,288 reviews 8/10 Breakfast
  • 1,183 reviews 3.7/10 Comfort
  • 898 reviews 6.6/10 Cleanliness
  • 373 reviews 4.6/10 Value

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