Grand Mercure Urumqi Hualing 5 stars

Customer review rating (ALL Rating) 5.0/5 1 reviews

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Grand Mercure Urumqi Hualing - Image 1
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109 E XiHong Road, 830063 URUMQI, China

Description

Hotel extras

  • Web corner and free WIFI throughout the hotel

  • Offer 100% Halal Food in all hotel restaurants

  • Ample car park with 220 parking spaces

  • Located in the central of Hualing wholesale market, it's easy to get Xinjiang famous products.

  • Easy access to the business quarter

Our accommodation(s)

Hotel location

Grand Mercure Urumqi Hualing

109 E XiHong Road
830063 URUMQI
China

GPS:43.816275, 87.604444

Telephone
Fax +86 991 518 9666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  1 reviews

TripAdvisor Rating  4.0/5  178 reviews

Disappointed and unimpressed

TripAdvisor rating 2.0/5

Elizabeth T TripAdvisor review

Don't be fooled by the grand entrance. The rooms are old and dated. I stayed on the 8th floor with my tour group. The shower tub does not drain well and floods. Many of my friends also experienced the same problem. I made sure to turn off shower when lathering soap and shampoo and turning it back on to rinse off. The tub still floods and the water drains very slowly. It doesn't drain very well. And it also leaks out onto the floor from a corner of the tub. The sink does not drain water very well too. Other than that, it is an ok room.

Good services and look into details

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I arrived after midnight and 2 front desk staffs are very kind to facilitate the check in to room. Since I want to join tour to visit Urumqi or neighborhood areas, I would like to contact the travel agency in hotel in the morning. Unfortunately, it was still closed when I visited at about 10:00. Therefore, I checked with Concierge. Martin Ma was on duty and he had told me that the travel agency closed due to low season. And he is so kind that to help me through to find travel agency and suggested tourist attractions to me. Through out his follow up, he is kind, helpful and details. Definitely he is a good asset to your team.

No window/ stinky bathroom/ disgusting

TripAdvisor rating 1.0/5

SPGPlatinChina Families - TripAdvisor review

This hotel is an embarrassment to the Accor brand. The window in the room is boarded up. How can a room in a five star hotel not even have a window? I called to complain and they said many rooms were like this. And the smell in the room. The bathroom absolutely stinks and emanates throughout the whole room. Hard to sleep it was so disgusting. I'm only here one night so didn't ask to switch rooms. Stay away from this hotel. I can't believe how bad it was

Inconvenient for families

TripAdvisor rating 3.0/5

aekeus TripAdvisor review

I stayed two separate nights within a week. Upon entry, the hotel looks very beautiful and has a 5 star decoration above the lobby. However, it's a rather inconvenience hotel for families: - only one person spoke English, so it was difficult to communicate - the hotel restaurant only has Chinese menus with no pictures and the staff had difficulties understanding my mim'ed broken Chinese - room service only starts at 11 p.m.... so how can you feed your children and put them to bed at 8:00 p.m.? - the room service menu is limited, anyhow - the shower has no holder for the shower head, so you have to hold the water and lather - there was construction happening in the room below mine, so I was hearing hammering throughout the night - we had to get a NAT test every single time we entered the hotel. resulting in us getting two NAT tests in one day. (LOL)

Nice Property

TripAdvisor rating 4.0/5

panerai66 Families - TripAdvisor review

Stayed 14 nights in this property and have to say that the service level is highly commendable. Manager Abdullah from breakfast lounge is very attentive and takes care of us very well, and not forgetting other managers. Only setback, despite requesting and insisting on NON SMOKING rooms/floor, there were still smokers, I believed they were Chinese guests, secretly or rather, blatantly smoking in their NON SMOKING floors. Ventilation is bad as the smoke flows through into our rooms. Speedy service recovery by the hotel team include placing air ioniser in our room. For one to stay 14 nights, with our daughter being sensitive to cigarette smoke, it was one memorable stay. Hotel management should enforce and be stricter with such rules. As an international chain group, every guest should be treated equal and non smokers shouldn't be penalised, and bear the brunt and suffer as a result of other insensitive and uncultured travellers. Despite these, this property is highly recommended. Good location with wholesale centre within walking distance and many local delights nearby. We will be back again end 2020 again to fulfil another 14 nights stay and hopefully, we will have cleaner air in our room.

Dear Guest Thank you for choosing to stay in Grand Mercure Urumqi Hualing. I am happy to read that our Cafe Veranda Manager Abdullah took good care of you and your family. I am very sorry that we have not been able to control some of our customers and to get them to stop smoking on our clearly marked Non-smoking floors. We will continue to work on that. Please let me know if I can be of any assistance in Urumqi. We look forward to your next visit. Best regards Joachim Heineke General Manager

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Other web-users rate our hotel

  • 1,066 reviews 9.1/10 Location
  • 1,400 reviews 8.6/10 Room
  • 2,115 reviews 9.3/10 Service
  • 9 reviews 8/10 WiFi
  • 1,054 reviews 8/10 Vibe
  • 917 reviews 8/10 Amenities
  • 695 reviews 9.1/10 Cleanliness
  • 480 reviews 8.9/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.