Grand Mercure Urumqi Hualing 5 stars

Customer review rating (ALL Rating) 3.7/5 10 reviews

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Hotel extras

  • Web corner and free WIFI throughout the hotel

  • Offer 100% Halal Food in all hotel restaurants

  • Ample car park with 220 parking spaces

  • Located in the central of Hualing wholesale market, it's easy to get Xinjiang famous products.

  • Easy access to the business quarter

Our accommodation(s)

Hotel location

Grand Mercure Urumqi Hualing

109 E XiHong Road
830063 URUMQI

GPS:43.816275, 87.604444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  10 reviews

TripAdvisor Rating  4.0/5  177 reviews

Good services and look into details

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I arrived after midnight and 2 front desk staffs are very kind to facilitate the check in to room. Since I want to join tour to visit Urumqi or neighborhood areas, I would like to contact the travel agency in hotel in the morning. Unfortunately, it was still closed when I visited at about 10:00. Therefore, I checked with Concierge. Martin Ma was on duty and he had told me that the travel agency closed due to low season. And he is so kind that to help me through to find travel agency and suggested tourist attractions to me. Through out his follow up, he is kind, helpful and details. Definitely he is a good asset to your team.


Customer review rating 4.0/5

Rual H. Solo - Confirmed reviews ALL

When in the summer the hotel in Urumqi always in a high price , but this hotel just has the lower price in the level like Atour or Hanting , Which is a good place to stay in Urumqi.

No window/ stinky bathroom/ disgusting

TripAdvisor rating 1.0/5

SPGPlatinChina Families - TripAdvisor review

This hotel is an embarrassment to the Accor brand. The window in the room is boarded up. How can a room in a five star hotel not even have a window? I called to complain and they said many rooms were like this. And the smell in the room. The bathroom absolutely stinks and emanates throughout the whole room. Hard to sleep it was so disgusting. I'm only here one night so didn't ask to switch rooms. Stay away from this hotel. I can't believe how bad it was

Well located

Customer review rating 3.5/5

Marc Solo - Confirmed reviews ALL

Well located, neat room. The staff some are professional some are not well trained… breakfast has a lot of space to improve.

Inconvenient for families

TripAdvisor rating 3.0/5

aekeus TripAdvisor review

I stayed two separate nights within a week. Upon entry, the hotel looks very beautiful and has a 5 star decoration above the lobby. However, it's a rather inconvenience hotel for families: - only one person spoke English, so it was difficult to communicate - the hotel restaurant only has Chinese menus with no pictures and the staff had difficulties understanding my mim'ed broken Chinese - room service only starts at 11 p.m.... so how can you feed your children and put them to bed at 8:00 p.m.? - the room service menu is limited, anyhow - the shower has no holder for the shower head, so you have to hold the water and lather - there was construction happening in the room below mine, so I was hearing hammering throughout the night - we had to get a NAT test every single time we entered the hotel. resulting in us getting two NAT tests in one day. (LOL)

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Other web-users rate our hotel

  • 854 reviews 9/10 Location
  • 1,087 reviews 8.6/10 Room
  • 1,693 reviews 9.2/10 Service
  • 9 reviews 6.9/10 WiFi
  • 872 reviews 8.3/10 Vibe
  • 730 reviews 8.3/10 Amenities
  • 527 reviews 9/10 Cleanliness
  • 373 reviews 8.9/10 Comfort

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