曼谷玛卡萨美居酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 755 评论

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描述

酒店其他优惠

  • The Station : All day dining restaurant with Asian and International cuisine.

  • Wine Bar : M Wine Lounge.

  • Outdoor swimming pool with a garden area.

  • Unobstructed view.

  • Multi-level free car park for guests.

我们的客房

预订此酒店

酒店位置

曼谷玛卡萨美居酒店

1599 Kamphaeng Phet 7 Road, Makkasan, Ratchathewi
10400 曼谷
泰国

GPS:13.75129, 100.55734

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

THE STATION

The Station is the all-day dining restaurant located on the 8th floor featuring both international and Asian cuisines. The restaurant offers a buffet selection, and a la carte menu with live cooking station to spotlight the best of our Chef's talent.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  755 评论

TripAdvisor 评级  4.5/5  1,617 评论

卓越奖 2024

Weird check-out policy I have never experienced

Tripadvisor 评级 2.0/5

leopark27 Solo travel - 经 TripAdvisor 认证的评论

Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered during the check-out process and for any discomfort caused by our team's handling of the situation. At Mercure Bangkok Makkasan, it is part of our standard operating procedure to perform a brief room check upon departure to ensure all charges are accurately accounted for. However, we understand that this may have felt unexpected, especially without prior explanation or clarity during your check-in. We deeply regret any miscommunication and the impression it left during your interaction with our team members, MILK and NETT. Your feedback has been shared with the relevant departments for review and retraining, as we are committed to ensuring transparent, courteous, and consistent service for all our valued guests, especially our loyal Accor members. Once again, we truly appreciate your comments, which help us improve. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future.

excellent stay

Tripadvisor 评级 5.0/5

JOHN W 经 TripAdvisor 认证的评论

Thank you so much for your wonderful feedback and for being a valued ALL Gold member! We’re delighted to hear that you had an excellent overnight stay with us and that the room upgrade added to your experience. It's also heartwarming to know that Khun Ploy made a memorable impression with her warm and attentive service — your kind words will certainly be shared with her. We’re glad you found transportation convenient despite the location, and truly appreciate your high recommendation. We look forward to welcoming you back to Mercure Bangkok Makkasan again in the near future!

Good Stay if you're not in a hurry

Tripadvisor 评级 4.0/5

PatrickSatoLee 经 TripAdvisor 认证的评论

Thank you for sharing such a detailed and thoughtful review of your recent stay with us. We're delighted to hear that you appreciated the comfort of your room, the quality of our breakfast offerings, and the overall ambiance of the hotel. Your kind comments about the bed, amenities, and facilities are truly appreciated. We also sincerely thank you for your constructive feedback regarding the transportation service and concierge experience. We understand how important timely transfers are, especially during peak hours or when heading to the airport. Please rest assured that we are currently reviewing our shuttle service process and communication to better support our guests’ needs and ensure clarity upon arrival. Your insights help us improve, and we value your recommendation. We hope to welcome you back again in the future—perhaps with an even smoother experience next time.

房間乾淨、愉快的住宿體驗

客户意见评级 4.5/5

Kyle Y. 商务住宿 - 所有已确认评论

謝謝您的評價與支持!我們很高興您對房間的整潔感到滿意,並享有一次愉快的住宿體驗。期待不久的將來再次歡迎您的蒞臨!

Disappointed - especially about the location

Tripadvisor 评级 2.0/5

susan f Solo travel - 经 TripAdvisor 认证的评论

Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your stay did not meet your expectations, especially as you had chosen our hotel for convenience and were hopeful about the experience. We understand your concerns regarding the walk from the Airport Rail Link station and the difficulty in accessing the hotel by foot. While we do offer a complimentary shuttle service to and from nearby stations, we acknowledge that this information may not have been clearly communicated, and we’ll work to improve this. We also appreciate your comments on the in-room amenities. Your points about the toothpaste packaging, hangers, lack of ironing facilities, and absence of a bottle opener have been noted and shared with our team for review and improvement. Regarding the issue with the taxi, we sincerely apologize for the inconvenience and frustration this caused. We do our best to assist guests with reliable transportation, and we regret that this situation left a negative final impression. Your extensive experience traveling to Bangkok gives weight to your feedback, and we genuinely appreciate you highlighting both the positives and areas where we can do better. We hope you might consider giving us another chance in the future to provide a stay more in line with your expectations.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 869 评论 6.4/10 位置
  • 972 评论 8.1/10 房间
  • 1,171 评论 8.6/10 服务
  • 21 评论 7.6/10 上网
  • 424 评论 8.8/10 清洁度
  • 403 评论 7.8/10 舒适度
  • 378 评论 7.6/10 早餐
  • 208 评论 8.1/10 氛围

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