曼谷玛卡萨美居酒店 4 星

Dear Mr. Bin L., Thank you very much for your outstanding 100/100 review and for choosing Mercure Bangkok Makkasan through all.com. We are delighted to know that you had such a pleasant business stay with us. It is wonderful to hear that our Front Office team provided a professional and warm welcome despite your late-night arrival, and that you found our location convenient for both airport transfers and your business appointments. We are also pleased that you enjoyed our complimentary shuttle service, helpful transportation guidance, comfortable room, and the cleanliness maintained by our Housekeeping team. Your kind words about the friendliness and helpfulness of all our Heartists are truly appreciated and will be shared with the entire team. As a valued ALL – Accor Live Limitless Gold member, we are especially happy to know that you enjoyed your welcome drink, welcome amenity, and room upgrade. It is also encouraging to receive your positive feedback on our sustainability initiatives, Executive Lounge, bar, and concierge service. Thank you once again for your trust and for choosing us as your preferred hotel in Bangkok. We look forward to welcoming you back on your next business or leisure trip and making your stay just as memorable. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. Xuyang Z., Thank you very much for taking the time to share your positive feedback and for rating your stay. We are delighted to know that you enjoyed our convenient location, friendly service, and found the hotel to be clean and quiet. It is always rewarding to hear that our guests had a comfortable and relaxing stay. We also appreciate your positive recognition of our sustainability initiatives, including our efforts to reduce single-use plastics and promote more sustainable food practices. Your encouragement motivates us to continue improving our environmental efforts while delivering a memorable guest experience. Thank you once again for choosing Mercure Bangkok Makkasan. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Ms. Chenyan L., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret to learn that your experience did not meet your expectations. Please accept our apologies regarding the noise disturbance and soundproofing concerns. We understand how important a quiet environment is, especially for a business trip, and we are currently reviewing this matter with our engineering team to identify improvements. We are also sorry to hear that the room facilities felt outdated and that the overall condition, including cleanliness, did not meet the standard we aim to deliver. Your comments have been shared with the relevant teams for immediate attention and improvement. In addition, we have noted your feedback regarding WiFi speed and will continue working to enhance connectivity for a smoother guest experience. Thank you once again for your valuable feedback. We truly appreciate your comments and hope to have the opportunity to welcome you back in the future and provide you with a significantly improved stay. Warm regards, Management Team MERCURE BANGKOK MAKKASAN

Dear Ms. Ling Z., Thank you for taking the time to share your feedback following your recent family stay with us. We regret to learn that your experience did not fully meet your expectations, particularly regarding the room facilities. Please accept our sincere apologies if the condition of the room felt outdated. Your feedback is very important to us, and we are continuously working on maintenance and improvement plans to enhance our guest experience. We have also noted your comments regarding cleanliness, breakfast, service, and overall convenience. In particular, regarding ease of access, we understand this can be a concern, and we strive to support our guests with services such as our complimentary shuttle to nearby transport points to improve connectivity. Thank you once again for your valuable feedback. We truly appreciate your comments and hope to have the opportunity to welcome you back in the future for a better experience. Warm regards, Management Team MERCURE BANGKOK MAKKASAN

Dear Mr. L., Thank you very much for your kind review and for sharing your experience with us. We are delighted to hear that you had a very good stay and appreciated our location, as well as the overall service and facilities provided by our team. At the same time, we sincerely appreciate your constructive feedback regarding the navigation directions on Google Maps and Amap. We understand how frustrating it can be when directions lead to the back of the hotel and require a long detour. Please rest assured that we will review and coordinate with the relevant platforms to improve the accuracy of our location pin and access instructions. We also note your comment regarding the drainage area at the hotel entrance. Your feedback is valuable, and we will share this with the concerned team to improve the overall appearance and guest arrival experience. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back for an even smoother and more enjoyable stay in the future. Warm regards, Management Team Mercure Bangkok Makkasan