Dear Mr. Bin L., Thank you very much for your outstanding 100/100 review and for choosing Mercure Bangkok Makkasan through all.com. We are delighted to know that you had such a pleasant business stay with us. It is wonderful to hear that our Front Office team provided a professional and warm welcome despite your late-night arrival, and that you found our location convenient for both airport transfers and your business appointments. We are also pleased that you enjoyed our complimentary shuttle service, helpful transportation guidance, comfortable room, and the cleanliness maintained by our Housekeeping team. Your kind words about the friendliness and helpfulness of all our Heartists are truly appreciated and will be shared with the entire team. As a valued ALL – Accor Live Limitless Gold member, we are especially happy to know that you enjoyed your welcome drink, welcome amenity, and room upgrade. It is also encouraging to receive your positive feedback on our sustainability initiatives, Executive Lounge, bar, and concierge service. Thank you once again for your trust and for choosing us as your preferred hotel in Bangkok. We look forward to welcoming you back on your next business or leisure trip and making your stay just as memorable. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. Xuyang Z., Thank you very much for taking the time to share your positive feedback and for rating your stay. We are delighted to know that you enjoyed our convenient location, friendly service, and found the hotel to be clean and quiet. It is always rewarding to hear that our guests had a comfortable and relaxing stay. We also appreciate your positive recognition of our sustainability initiatives, including our efforts to reduce single-use plastics and promote more sustainable food practices. Your encouragement motivates us to continue improving our environmental efforts while delivering a memorable guest experience. Thank you once again for choosing Mercure Bangkok Makkasan. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Ms. Chenyan L., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret to learn that your experience did not meet your expectations. Please accept our apologies regarding the noise disturbance and soundproofing concerns. We understand how important a quiet environment is, especially for a business trip, and we are currently reviewing this matter with our engineering team to identify improvements. We are also sorry to hear that the room facilities felt outdated and that the overall condition, including cleanliness, did not meet the standard we aim to deliver. Your comments have been shared with the relevant teams for immediate attention and improvement. In addition, we have noted your feedback regarding WiFi speed and will continue working to enhance connectivity for a smoother guest experience. Thank you once again for your valuable feedback. We truly appreciate your comments and hope to have the opportunity to welcome you back in the future and provide you with a significantly improved stay. Warm regards, Management Team MERCURE BANGKOK MAKKASAN

Dear Ms. Ling Z., Thank you for taking the time to share your feedback following your recent family stay with us. We regret to learn that your experience did not fully meet your expectations, particularly regarding the room facilities. Please accept our sincere apologies if the condition of the room felt outdated. Your feedback is very important to us, and we are continuously working on maintenance and improvement plans to enhance our guest experience. We have also noted your comments regarding cleanliness, breakfast, service, and overall convenience. In particular, regarding ease of access, we understand this can be a concern, and we strive to support our guests with services such as our complimentary shuttle to nearby transport points to improve connectivity. Thank you once again for your valuable feedback. We truly appreciate your comments and hope to have the opportunity to welcome you back in the future for a better experience. Warm regards, Management Team MERCURE BANGKOK MAKKASAN

Dear Mr. L., Thank you very much for your kind review and for sharing your experience with us. We are delighted to hear that you had a very good stay and appreciated our location, as well as the overall service and facilities provided by our team. At the same time, we sincerely appreciate your constructive feedback regarding the navigation directions on Google Maps and Amap. We understand how frustrating it can be when directions lead to the back of the hotel and require a long detour. Please rest assured that we will review and coordinate with the relevant platforms to improve the accuracy of our location pin and access instructions. We also note your comment regarding the drainage area at the hotel entrance. Your feedback is valuable, and we will share this with the concerned team to improve the overall appearance and guest arrival experience. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back for an even smoother and more enjoyable stay in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. Rino K. Y. L., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely regret to learn that your experience did not meet expectations, particularly regarding the location, room cleanliness, and the power interruption during your stay. Please accept our sincere apologies for the inconvenience caused. Cleanliness is one of our top priorities, and your comments have been shared with our Housekeeping team for immediate review and corrective action. We are also concerned to hear about the slow service at our restaurant and bar. This is certainly not the level of service we strive to deliver, and we will reinforce training with the team to ensure a more efficient and attentive experience for our guests. Regarding the power outage, please rest assured that this is not a common occurrence, and we are reviewing the situation with our Engineering team to prevent any recurrence in the future. While we understand that our location may not be ideal for all travelers, we do provide complimentary shuttle services to nearby transport hubs to enhance convenience, and we hope this may be helpful for future visits. We truly appreciate your feedback, as it helps us improve, and we sincerely hope to have the opportunity to welcome you back for a much better experience in the future. Warm regards, Management Team Mercure Bangkok Makkasan

Dear Mr. D., 感谢您抽出宝贵时间分享您的入住体验，并给予我们 90分的评价。我们很高兴得知您在 Mercure Bangkok Makkasan 度过了一次愉快的入住体验，并喜欢酒店安静的环境、丰富的早餐以及漂亮的泳池。 同时也感谢您对我们团队服务的认可，这对我们来说是极大的鼓励。我们也注意到您提到关于酒店周边交通便利性的建议，您的反馈对我们非常重要，我们会持续努力提升整体入住体验。 再次感谢您的支持与分享，期待在不久的将来再次欢迎您和您的家人来到 Mercure Bangkok Makkasan。 此致敬礼 Mercure Bangkok Makkasan 管理团队

尊敬的陈先生（Shan C.）， 非常感谢您选择入住 Mercure Bangkok Makkasan，并与我们分享如此积极的评价。我们很高兴得知您对整体入住体验感到满意，尤其是对丰富的早餐、舒适的床品以及员工热情周到的服务给予了高度肯定。 您给予的高评分与推荐对我们团队而言是极大的鼓励，也让我们的 Heartists 更有动力持续提供贴心、专业的服务体验。作为尊贵的 ALL Platinum 会员，能得到您的认可对我们意义非凡。 感谢您对我们在可持续发展方面所做努力的肯定。我们将继续在保持服务品质的同时，不断优化细节，为每一位宾客带来更加舒适、安心的入住体验。 期待在不久的将来再次欢迎您回到曼谷，并为您奉上又一次愉快而难忘的入住之旅。 诚挚问候， 管理团队 Mercure Bangkok Makkasan

Dear Mr. Sheng, Thank you very much for taking the time to share your feedback following your stay at Mercure Bangkok Makkasan. We appreciate your comments and are pleased to know that you found our team to be friendly and helpful. We sincerely apologize for the inconvenience caused by our location and for the oversight regarding the replacement of in-room slippers during your stay. This is certainly not the experience we intend to deliver, and your feedback has been shared with our Housekeeping team to reinforce service standards and ensure better attention to such details in the future. Your comments are very valuable to us as they help us improve our services and guest experience. We truly hope to have the opportunity to welcome you back again and provide you with a more comfortable and seamless stay. Warm regards, Management Team Mercure Bangkok Makkasan

尊敬的方先生， 非常感谢您抽出时间分享您的入住体验，也感谢您多次选择入住 Mercure Bangkok Makkasan。对于此次入住未能达到您的期望，我们谨致以最诚挚的歉意。 我们非常遗憾地得知您感受到酒店整体品质有所下降。您提到的马桶圈不完整、床垫塌陷、早餐选择减少以及清洁度问题，均不符合我们的服务与设施标准。相关意见我们已高度重视，并已转达给工程部、客房部及餐饮团队，作为紧急改进与后续维护的重点事项。关于床垫及客房设施，我们也正在持续进行检查与更换计划，以确保住客的舒适度。 同时，感谢您对员工服务的肯定。尽管设施方面让您失望，但我们欣慰团队的服务态度仍能获得您的认可，这对我们来说非常重要。 作为曾多次入住的常客，您的反馈对我们尤为珍贵。我们真诚希望未来能有机会再次欢迎您，并以实际的改善成果，为您提供一个明显更好的入住体验，重新赢得您的信任。 再次感谢您的坦诚意见，也为此次不愉快的体验向您致歉。 此致 管理团队 Mercure Bangkok Makkasan

尊敬的刘先生， 衷心感谢您给予我们满分评价，并选择入住 Mercure Bangkok Makkasan！ 我们非常高兴得知您对房间的舒适与整洁、早餐以及服务表现都感到满意。 也感谢您对我们可持续发展举措的认可，这对我们是极大的鼓励。 期待在不久的将来再次恭迎您光临，为您带来同样愉快的入住体验！ 此致 Mercure Bangkok Makkasan 管理团队

Dear Valued Guest, Thank you very much for your kind feedback. We’re delighted to know that you were satisfied with our service. We truly appreciate your special mention of our housekeeping staff — your recognition means a lot to us and will surely encourage him to continue delivering excellent service. We look forward to welcoming you back again soon! Warm regards, The Management Team

尊敬的张先生： 非常感谢您对我们酒店的评价。我们很高兴得知您对服务和接驳车安排感到满意。 对于您提到的一次性牙刷未提供，以及淋浴间的水流到卫生间的问题，我们深表歉意。您的意见对我们非常重要，我们会立即与相关团队跟进，努力改善，确保为您和其他客人提供更加安全舒适的体验。 期待在您下次光临时，能够为您带来更完善的入住体验。 此致

謝謝您的評價與支持！我們很高興您對房間的整潔感到滿意，並享有一次愉快的住宿體驗。期待不久的將來再次歡迎您的蒞臨！

尊敬的 HongLin C.： 感谢惠赐有关下榻 Mercure Bangkok Makkasan 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启