Mövenpick BDMS Wellness Resort Bangkok 5 星

客户意见评级 (ALL 评级) 4.5/5 2,137 评论

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2 Wireless Rd Lumpini Pathumwan, 10330 BANGKOK, 泰国

描述

酒店其他优惠

  • 城市度假胜地，位于曼谷市中心，距离 BTS Ploenchit 站 600 米

  • 郁郁葱葱的热带花园中设有 100% 海水泳池、室外慢跑跑道和获奖水疗中心。

  • 融合了健康却令人纵情的餐饮，还可欣赏花园美景

  • 两间宴会厅拥有挑高天花板和 LED 墙。

  • 餐厅和酒吧包括：Ian Kittichai 主厨的 Khum Hom 餐厅

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酒店位置

Mövenpick BDMS Wellness Resort Bangkok

2 Wireless Rd Lumpini Pathumwan
10330 BANGKOK
泰国

GPS:13.747718, 100.547316

电话
传真 +66 2 666 3334

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 酒吧
  • 100% 无烟酒店
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ALL 评级  4.5/5  2,137 评论

TripAdvisor 评级  4.8/5  611 评论

卓越奖 2025

Christmas stay!

Tripadvisor 评级 4.0/5

900patchb 家庭住宿 - 经 TripAdvisor 认证的评论

We organized a Christmas stay with our beloved friends and booked two rooms along with the Christmas dinner on the 24th. Check-in was generally fine, though it could have been a little faster. We arrived early and didn’t mind waiting. One room was ready, while the second was said to need about 10 more minutes. However, after checking several times at the lobby, the room was still not ready. When it was finally given to us, there was a very strong and unpleasant smell upon entering. As the room was supposed to be inspected before handover, we felt the cooling and ventilation should have been ensured before allowing guests in, especially after walking there in the heat. Thank you to the team for especially Khun Eip from operator acknowledging this issue, managing it well, and providing us with an upgrade after the first night—we truly appreciated that. Overall, our family really enjoyed our time at the hotel. The location is excellent, and your staff were lovely and welcoming throughout the stay. Our Christmas dinner at Nourish was joyful and absolutely worth it—a wonderful setting to catch up with family and friends. The food was delightful, and my husband loved it so much that we are already planning to visit again, especially for shopping.

Dear 900patchb, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on your recent family stay over Christmas and for taking the time to share your experience. I sincerely appreciate your feedback as this helps me to constantly reflect on our service offerings and look at ways to further improve our guest's experience and enhance your future stays. While I understand that your recent stay experience was overall to your expectations, I also noticed from your feedback that we have the opportunity to further enhance your future stays as you have experienced some shortcomings with the room readiness and preparedness in terms of the temperature setting and an unpleasant smell. Although the matter has been acknowledged by our team and alternative option has been arranged to avoid further inconvenience, I sincerely empathize with your feelings and humbly apologize for the service shortfall experienced on this occasion. This is certainly not acceptable and in stark contrast with the anticipatory service we are training our team to deliver back to our guests. While I honestly do not have any excuse for the disappointment caused, rest assured that I will review the different matters with our Executive Housekeeper as well as our Director of Engineering and take the appropriate corrective actions to avoid such reoccurrence in the future. While I may not be able to take away any negative impression left from your last visit, I sincerely hope this will ease your concerns and bring you comfort and reassurance that your feedback and experience matter to me. Meanwhile, I am glad to learn that you and your family thoroughly enjoyed the Christmas Dinner prepared by our talented culinary and service team, ensuring a delightful family Christmas moment. In spite of any disappointment, I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensure a more seamless and blissful stay. With kind regards Rubel Rubel Miah General Manager Mövenpick BDMS Wellness Resort Bangkok rubel.miah@movenpick.com

Avoid stinky suite 207

Tripadvisor 评级 3.0/5

Bahari H 经 TripAdvisor 认证的评论

Stayed at Mövenpick BDMS Wellness Resort Bangkok over the Christmas period for our anniversary as an Accor Platinum member. The hotel was beautifully decorated for Christmas, with a festive atmosphere across the public areas. The programming and overall vibe during the season were well done and added some warmth to the stay. Staff throughout the hotel were consistently polite, friendly, and cordial, which we appreciated. We were upgraded to a suite for the occasion, which was a nice gesture. We were assigned Suite 207. The suite itself was spacious and faced the pool, though the view was mostly blocked by foliage. The bedroom was acceptable, but the living room felt dark and gloomy as it had no windows, which made the space less comfortable than expected for a suite. Unfortunately, the toilets completely overshadowed the stay. From the moment we entered the room, there was a strong sewer odour spreading through the suite. This created a very poor first impression. We contacted the front desk and the duty manager sent the engineering team to inspect the issue. They claimed they could not find anything and suggested the smell was lemongrass. That explanation was frankly insulting. The difference between a sewer smell and lemongrass is obvious. An air purifier was sent to the room, but it barely helped and only added noise. The air-conditioning was another major problem. It was extremely loud at high speed and still clearly audible even on low. We were told this was normal for all rooms. This felt ironic given the hotel’s strong focus on wellness, sleep quality, pillow menus, and sleep sound machines. In reality, this was the worst sleep quality we have ever had in a hotel. The smell reduced slightly over the next couple of days, but on the final night of our three-night stay it returned, even worse, and this time from both toilets. I called the front desk again early in the morning. An engineer came, checked the room, and acknowledged that the toilet needed fixing. I was told another engineer would return at 10am to resolve it. I made sure to be back in the room by then. No one came. I waited until our 12pm checkout and nobody showed up. At checkout, I raised the entire issue again with the duty manager. The response felt dismissive and brushed off. I was given some chocolates as a consolation, and that was it. There was no meaningful service recovery. It genuinely felt like the hotel already knew Suite 207 had issues and still assigned it, even to a Platinum member. I would much rather have been downgraded to a smaller basic room with clean air and less noise. Late checkout was also denied despite Platinum status, citing the Christmas period. On the positive side, breakfast offered a good range of wellness-focused options in a comfortable setting. The gym, outdoor facilities, and small running track set within greenery were pleasant to use. The executive lounge was also good and well managed. Overall, the hotel has strong potential, good facilities, and friendly staff, but basic room issues, broken promises to fix them, and weak service recovery significantly affected the experience. I sincerely wish the next guest staying in Suite 207 all the best.

Dear gomaish, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, I sincerely appreciate your feedback as this helps me to reflect on our service standard and look at ways to further improve our guest's experience and enhance your future stays. However, I understand that your recent stay experience was not up to your expectation and noticed from your comment that, while you have appreciated the friendly service from our team, the Suite upgrade, the breakfast offering, the Executive Lounge facilities, the Fitness & Wellness facilities, you were nonetheless unhappy with the air-condition making noise, with a foul smell from the bathroom, with the lack of follow-up from our team to get the matter resolved efficiently and with the lack of flexibility for a late check-out on this occasion. At the onset of this note, please accept my unreserved apologies for the various shortcomings experienced on your recent stay. This is certainly not the type of experience I would like us to provide to you as a valued ALL Accor Platinum Elite member nor to any guests and it is most unfortunately that we had you leave our doors disappointed and dissatisfied on this occasion. While I honestly do not have any excuse for the service shortfall, rest assured that I have discussed the matters with our Director of Engineering as well as our Executive Housekeeper to immediately inspect the room you have stayed at, identify the root cause of the smell and the noise from the air-condition and take the appropriate corrective measures to avoid such reoccurrence and inconvenience to other guests in the future. With regards to the way the matter was handled, I am terribly sorry for the comment from our team and rest assured that I will personally discuss with our Front Office Manager as well as the Duty Manager and provide further training and coaching to the concerned team member to be more mindful and caring for our guest's feedback and consistently escalate such matters to the Front Office Manager or the Duty Manager to avoid such negative feelings. I trust this will bring you comfort and reassurance that your feedback and experience matter to me and my team. Finally, pertaining to your expectations for a late check-out, as you may understand, with the Festive Season, the hotel was running very tight with a number of family guests booking for the Suites, Family Suites as well as a large number of ALL Accor Platinum, Diamond and some Limitless guests expected during this period, hence, our team was regretfully not able to provide a late check-out, which, they would generally honor in any other time. May I thank you for your kind understanding on this special period. Despite your disappointment, I sincerely hope to welcome you again at Movenpick BDMS Wellness Resort Bangkok Hotel and have the opportunity to remedy the poor impression left from your last visit and ensure a more seamless and pleasant stay on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok rubel.miah@movenpick.com

Wellness is the way to go

Tripadvisor 评级 5.0/5

June D 经 TripAdvisor 认证的评论

We love the wellness concept: the hotel has one of the best gyms of all the Accor hotels we’ve stayed; the gym is spacious and well equipped, and provides daily fitness programs. We have enjoyed Tai kickboxing, stretching etc that are led by the lovely staff Nan, Khun and Petch. We had best sleep in the room and there is even yoga Matt and foam roller in the room. Feel well rested and active at the same time.

Dear juned876, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. Your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve the guest's experience in the future. I am pleased to read that you have fully enjoyed the wellness classes provided by our enthusiastic fitness instructors and everything else our resort had to offer for a relaxing and rejuvenating moment. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok rubel.miah@movenpick.com

Unsafe and Uncaring

Tripadvisor 评级 1.0/5

598eddieg 经 TripAdvisor 认证的评论

The shower floor did not drain properly. Pooling of water causing the floor to be slippery. I nearly fell while taking a shower. I reported the incident to the front office twice and again to a senior management. The problem remains unresolved. I, therefore, hold the hotel management responsible should anything happen to me as a result of the hazardous shower floor.

Dear 598eddieg, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for staying at Movenpick BDMS Bangkok on your recent travel to Thailand and for going to the trouble of sharing your recent stay experience. I genuinely welcome every guest's feedback, the good, the bad and the ugly as this helps me and my team to constantly reflect on our service standard and look at ways to continuously improve our service offerings to enhance our customer satisfaction. However, I understand that your recent stay was not to your expectations and you have experienced some inconvenience with drainage in the bathroom. At the onset of this email, please accept my unreserved apologies for any negative feeling created upon your arrival. This is certainly not the type of experience I would like us to provide to you nor to any guests and it is most unfortunate that we had you leave our doors somewhat dissatisfied on your last visit. Rest assured that I have personally reviewed these matter with our Director of Engineering to immediately inspect the room you have stayed at and take the appropriate corrective actions to avoid such inconvenience to other guests in the future. Meanwhile, allow me to transparently share that we are currently in the midst of upgrading the shower rooms and drainage system to avoid such reoccurrence in the future. As such work always take time, please bear with me and my team as we work diligently to enhance our guestrooms and our guest's experience in the near future. Despite your disappointment, I sincerely hope to welcome you again at Movenpick BDMS Wellness Resort Bangkok and have the opportunity to remedy any negative impression left from your last visit and ensure a more seamless and enjoyable experience on your future stays. If I can be of any personal assistance on your future visits, please do not hesitate to contact me directly at your convenience. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok rubel.miah@movenpick.com

Good

Tripadvisor 评级 5.0/5

Quest17317407193 经 TripAdvisor 认证的评论

Good experience Suda and Mona .....................................................................🤟🤟🤟

Dear Quest17317407193, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! It was a great pleasure having you at Movenpick BDMS Bangkok Hotel on your recent travel to Thailand and thank you for taking the time to share your experience. Your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve the guest's experience in the future. I am delighted to read that you had a wonderful time at our Be Well Spa a,d thank you for your kind praise about our therapist, which I will be glad to share with them as I know they will highly appreciate such recognition. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok rubel.miah@movenpick.com

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其他网络用户评价我们的酒店

  • 820 评论 8.5/10 位置
  • 1,273 评论 8/10 房间
  • 1,712 评论 8.7/10 服务
  • 29 评论 6.8/10 上网
  • 711 评论 8.4/10 舒适度
  • 660 评论 9/10 设施
  • 619 评论 9.2/10 早餐
  • 581 评论 8.9/10 食物

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