Dear Dan L., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, your opinion is very valuable to me in order to reflect on our current service offering and look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated everything our resort had to offer for an indulging moment on this special occasion as you celebrated your 15th anniversary with your loved ones. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Hsiu L. P., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, I sincerely appreciate your feedback as this helps me to reflect on our current service standard and look at ways to further improve the guest's experience and enhance your future stays. While I understand that your recent stay experience was overall up to your expectation, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 80 out of 100. I acknowledge that 80 is an acceptable score, yet I genuinely believe that there is always room for improvement. As there was no additional comment in your survey and in order for me and my team to look at ways we could ensure a greater stay on your future visits and our guest's experience, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensure a more seamless and blissful stay. ฺ ฺBest regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Chi S. H., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, I genuinely welcome your feedback as this helps me to reflect on our current service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly appreciated your time with us. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Boyang Z., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you have fully enjoyed your time with us and appreciated everything our resort had to offer for an indulging moment on your latest visit. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. Meanwhile, I acknowledge from your comment about the breakfast selection being limited. I fully appreciate your candid feedback. As our team works diligently to elevate the quality of the breakfast on daily basis to ensure our guest experience. Nevertheless, I recognize that every guest has a different expectation about the food offering, which I fully respect. As I genuinely welcome every guest's feedback in a constructive manner, if there are any additional items that you would like us to add as part of your personal preferences at the breakfast, please let me know and I will certainly be glad to look at it with our Executive Chef. Thank you in advance for any additional comment you may wish to share that will help us to continuously improve our offerings. I trust this will ease your concerns and bring you comfort and reassurance that your feedback and experience matter to me. I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok on your future travels to the city and ensure a more seamless and blissful stay. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Yuanda L., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, your opinion is very valuable to me in order to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. I am pleased to read that your recent stay has exceeded your expectation, and you have greatly appreciated the friendly service from our team, the breakfast offering, the convenient location along with the overall facilities from our resort-style hotel, ensuing a relaxing and enjoyable stay.  As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Wei T. C., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! May I thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for going to the trouble of sharing your experience. As a valued ALL Accor member, I sincerely appreciate your genuine feedback as this helps me to reflect on our service standard and look at ways to constantly improve our guest's experience in the future. While I understand that your recent stay experience was overall up to your expectation. I also noticed from your comment that you were unhappy with the cleanliness in your room which did not meet your expectations. At the onset of this note, please accept my unreserved apologies for the negative impression left from your last visit. This is certainly not acceptable and in stark contrast with the cleanliness standard in place at the hotel. While I honestly do not have any excuse for the service shortfall in terms of the cleanliness, rest assured that I will personally review these matters with our Executive Housekeeper to re-emphasize on the cleanliness standard of the hotel with the housekeeping maid that serviced your room prior to your arrival and with the supervisor that inspected the room before releasing for the guest and provide further training and coaching to the maid and the supervisor as such certainly not acceptable and way below the hotel standard. I trust this will bring you comfort and reassurance that your feedback and experience matter to me. In spite of your disappointment, I sincerely hope to welcome you again at our Movenpick BDMS Wellness Resort Bangkok Hotel and ensure a more pleasant and blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Lei X., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, your opinion is very valuable to me in order to reflect on our current service standard and look at ways to constantly improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the comfort of the room, the upgrade benefit as a Platinum member, the service attentiveness and above all the friendly and genuine service spirit from our team. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Xiacong T., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on your recent travel to the Bangkok and for taking the time to share your experience. I genuinely welcome every guest's feedback as this helps me to constantly reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated everything our resort had to offer for an indulging moment on this occasion. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I sincerely look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Xiaoshuang, Warm greetings from Movenpick BDMS Wellness Resort Bangkok!  Thank you for choosing Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. I sincerely appreciate your feedback as this helps to constantly reflect on our service standard and look at ways to continuously improve our guests' experience in the future.  I am pleased to read that your recent stay has exceeded your expectation, and you have greatly appreciated the friendly service from our team, the hotel's convenient location along with the overall facilities from our resort-style hotel, ensuing a relaxing and enjoyable stay. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. In the meantime, I acknowledge your comment about some noise inconvenience coming from outside of the hotel. I sincerely empathize with your feeling and humbly apologize for any discomfort on this occasion. Rest assured that we are tackling this matter and exploring further ways to enhance the isolation of the few rooms facing the city side and ensure a peaceful and relaxing moment for all our guests. Meanwhile, for your next visit, our Front Office Manager will ensure to arrange a room facing the hotel garden to ensure a calm and relaxing stay. I trust this will bring you comfort and re-assurance that your feedback and experience matter to me. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear S. Bo, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. Your feedback is very valuable to me in order to reflect on our service standard and look at ways to constantly improve our guest's experience in the future. However, I understand from your comment that you were unhappy with the communication letter about the smoking policy sent by our Duty Manager during your stay. I sincerely empathize with your feelings and apologize for any negative impression caused. Rest assured that this was certainly not the intention from our team, but rather, proactively communicating about the hotel policy towards smoking in the room, as all our guestrooms and balcony are entirely smoke free. After further discussion with our Duty Manager, I understand that no charges has been applied to you on this occasion, but this was a proactive communication about the policy as, despite the non-smoking policy, time to time, we do have customer still smoking in the room, which is disrupting other guests of the resort. May I humbly thank you for your understanding as there was sincerely no intention from our team to offend you. I trust this will ease your concerns and bring you comfort and reassurance than your feedback and experience matter to me. Despite the above matter, I sincerely hope to welcome you on your future travels to the land of smiles and ensuring a more seamless and blissful stay filled with gracious Thai hospitality. With kind regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Wei G., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. I sincerely appreciate your genuine comment as this helps me to reflect on our service standard and look at ways to further improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the hotel convenient location and environment, along with the the friendly and genuine service spirit from our team. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. With kind regards Rubel Rubel Miah General Manager Mövenpick BDMS Wellness Resort Bangkok ru…

Dear Fang W., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for staying at Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor member, I sincerely appreciate your feedback as this helps me to reflect on our current service standard and look at ways to continuously improve our guest's experience in the future. I am delighted to read that you have thoroughly enjoyed your time with us. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Wenrong L., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on your recent travel to the Land of Smiles and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, I sincerely appreciate your feedback as this helps me to reflect on our current service standard and look at ways to further improve the guest's experience and enhance your future stays. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated everything our resort hotel had to offer for an indulging moment on this occasion. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Haoxiao, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued ALL Accor Platinum Elite member, I sincerely appreciate your feedback as this helps me to reflect on our current service standard and look at ways to further improve the guest's experience and enhance your future stays. I am glad to learn that your recent stay was entirely up to your expectations, and that you have truly appreciated the overall of hotel facilities, and the genuine service spirit from our team. As the guest's experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Mövenpick BDMS Wellness Resort Bangkok ru…

Dear Hebe, Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. As a valued Accor ALL member, your opinion is very valuable to me in order to reflect on our service standard and look at ways to further improve the guest\'s experience in the future. While I understand that your recent stay was overall to your expectations and you have appreciated the cleanliness standard in place at the hotel, the comfort of the room along with the friendly service spirit from our team, I also noticed that you have experienced some inconvenience with the shower room and fixtures that were loose. I sincerely empathize with your feelings and apologize for any shortcomings. Allow me to transparently share that we are currently working on an upgrade plan for the shower in our guestrooms to enhance the facility and improve the shower experience for our guests. As such project always take time, please bear with me and my team as we work diligently to upgrade our room facilities and ensure a greater experience on your next visit. I trust this will bring you comfort and reassurance that your feedback and experience matters to me. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring a more seamless and blissful stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear Danyang W., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for selecting Movenpick BDMS Bangkok Hotel on this occasion and for taking the time to share your experience. I genuinely welcome every guest\'s feedback, the good, the bad and the ugly as this helps me to reflect on our service offerings and continuously look at ways to further enhance our customer experience in the future. However, I understand that your recent stay experience was not to your expectation, and you were unhappy with the condition of the room, the quality of the food, the breakfast offerings and the lack of a fully stocked mini bar. I sincerely empathize with your feelings and apologize that your rooms and service did not meet your expectations. I fully recognize that every guest has a different appreciate about the look and feel of a hotel and its facilities as well as the food & beverages offerings, which I sincerely respect, and I regret that we have not been able to better address your expectations, being a more traditional hotel, a wellness focused resort and with breakfast offering aligned with most of our guest\'s dietary needs in terms of vegetarian, vegan, Keto, gluten-free, halal and more, while keeping a large offerings for all other guests. Once again, I respect your opinion and may I respectfully invite you to consider some of our sister hotels on your future travels to Bangkok, which would be more standard offering, aligned with your expectations. May I thank you for your patronage with your recent stay and despite your feelings about the hotel, I sincerely hope that your future travels to Bangkok will continue to include our Accor hotels for a more enjoyable stay on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…

Dear L., Warm greetings from Movenpick BDMS Wellness Resort Bangkok! Thank you for choosing to stay with us at Movenpick BDMS Bangkok Hotel on your recent travel to Thailand and for taking the time to share your experience. As a valued Accor ALL member, your opinion is very valuable to me in order to reflect on our service offerings and look at ways to further improve the guest\'s experience in the future. I am pleased to read that you have enjoyed your time with us and appreciated the hotel\'s convenient location, close to the shopping malls, the spacious rooms along with the friendly service from our team. As the guest\'s experience and feedback is evolving more towards a digital platform with global review site such as TripAdvisor, if this is at all appropriate, and there is certainly no obligation, may I kindly invite you to share your experience on TripAdvisor as this will certainly help other international travelers to guide their decision and choice for hotel when coming to Bangkok in the future. I look forward to welcoming you again at Movenpick BDMS Wellness Resort Bangkok Hotel and ensuring another amazing stay with us on your future visits. Best regards Rubel Rubel Miah General Manager Movenpick BDMS Wellness Resort Bangkok ru…