Dear Xiaojun Y., Thank you for taking the time to share your comments with us. We are glad to hear that you liked the hotel’s location and design, and that you enjoyed the complimentary chocolate dessert service in the afternoon. At the same time, we are very sorry to learn about your experience during check-in and at the lounge. The service attitude you described and the handling of your passport are not the standards we expect from our team. Please rest assured that your feedback has been shared with the Front Office and Lounge teams for immediate review and retraining where necessary. We sincerely apologize for the inconvenience and for making you feel unwelcome. Your comments are very important to us and will be used to improve both our service attitude and operational procedures. Thank you again for your honest feedback. We hope there may be another opportunity in the future to provide you with a much better experience. Warm regards, Jay Sudhakaran General Manager

Dear Tianpeng Z., Warm greetings from Mövenpick Hotel Sukhumvit 15 Bangkok. Thank you very much for taking the time to share your feedback with us. We are pleased to learn that your stay and the room conditions met your expectations. However, we are truly sorry to hear that the service related to the accommodation receipt and other service aspects did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. Your feedback has been shared with our team for further review and improvement to ensure that we provide a better and more efficient service to our guests in the future. Should you require any further assistance regarding your receipt or any other matter, please do not hesitate to contact us. We would be more than happy to assist you. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Sincerely, Jay Sudhakaran General Manager

Dear Mengyu Y., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay and that our team was able to assist you with the issues you encountered. We truly appreciate your recommendation and look forward to welcoming you and your friends back in the future. Sincerely, Jay Sudhakaran General Manager

Dear Mr. Yu P., Thank you very much for sharing your positive feedback following your recent stay at Mövenpick Hotel Sukhumvit 15 Bangkok. We are delighted to learn that you enjoyed our convenient location and found your stay to be of excellent value. Your continued loyalty as our Platinum member is greatly appreciated, and we look forward to welcoming you back for another exceptional experience in Bangkok. With kind regards, Jay Sudhakaran General Manager

Dear jia w., Thank you for sharing your feedback about your recent stay at Mövenpick Hotel Sukhumvit 15 Bangkok. I sincerely apologize that your experience did not meet your expectations. Your satisfaction is of utmost importance to us, and I deeply regret that we fell short during your visit. At Mövenpick, we are committed to providing exceptional service to every guest, and your comments are crucial in helping us improve. Please know that we are taking immediate steps to address the issues you raised and ensure they do not recur. We value your input and truly hope you will give us another chance to provide you with a superior experience in the future. Thank you again for bringing this to our attention. Best Regards, Jay Sudhakaran General Manager

Dear Kevin, Thank you for sharing your feedback. I sincerely apologize for the issues you encountered during your stay. I am sorry to hear that you found the room decoration to be outdated and that the executive lounge facilities did not meet your expectations. This is certainly not the standard we aim to provide, and I appreciate you bringing these matters to our attention. We are currently reviewing the design and facilities to enhance the guest experience and your comments will help guide those improvements. I hope we can have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future. Best regards, Jay Sudhakaran General Manager

Dear Meng Yen C., Thank you for bringing your concerns to our attention. I sincerely apologize for the issues you experienced during your stay. Cleanliness is a top priority for us, and I regret that we did not meet your expectations in this regard. We will address this matter with our housekeeping team to ensure a higher standard moving forward. Additionally, I deeply regret that your request for a breakfast box was not attended to as expected. This is certainly not the level of service we strive to provide, and I will ensure that the appropriate steps are taken to prevent such oversights in the future. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an improved experience. Best Regards, Jay Sudhakaran General Manager

Dear L., Thank you for sharing your feedback, and I sincerely apologize for the issues you encountered during your stay. I am deeply concerned to hear about the condition of your room upon arrival, including the scattered bathrobe and the stains on the bed sheets. This does not meet the high standards of cleanliness that we strive to maintain, and I assure you that we will investigate this matter further with our housekeeping team. Please accept our apologies for the lack of communication and resolution regarding the bathrobe. We understand how this affected your overall experience, and we regret that we did not address the situation to your satisfaction at the time. We value your feedback and will take immediate steps to ensure that such incidents do not occur again. I hope you will consider giving us another opportunity to provide you with the exceptional experience we aim to offer. Best regards, Jay Sudhakaran General Manager

Dear Ong H. Thank you for taking the time to share your feedback. We deeply regret that your recent experience with us did not meet your expectations. We sincerely apologize for the cleanliness issues in your room, as this is certainly not the standard we strive for, particularly in an executive suite. Please be assured that we will address this matter with our housekeeping team to ensure that proper hygiene and cleanliness are maintained. Additionally, we regret that the service you received during check-in did not meet your expectations. Our staff should have provided more detailed guidance, and we will reinforce this with our team to ensure that all guests feel well-supported from the moment they arrive. We also apologize for not meeting your expectations with the celebration arrangements and for the lack of attention to your concerns on the executive floor. This is not the level of service we aim to provide, and we will review your feedback with the team to make improvements. Your comments are invaluable to us, and we will take the necessary steps to enhance our service and ensure a more satisfactory experience for future guests. Best regards, Jay Sudhakaran General Manager

Dear Shuk Fong L.： Thank you for your review! We’re glad you enjoyed our location and found the Tuk Tuk service helpful. We appreciate your feedback about the transportation schedule, and we’ll certainly take it into consideration for future improvements. We hope to welcome you back soon! Best regards, Jay Sudhakaran General Manager

Dear Tianyu J.： Thank you for your positive feedback regarding our location and environment. We strive to provide an exceptional experience for all our guests, and it is gratifying to hear that you enjoyed your time with us. We appreciate your support and look forward to welcoming you again soon. Best Regards, Jay Sudhakaran General Manager

Dear Lau K., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Sukhumvit 15 Bangkok. We are pleased to hear that you found our pricing reasonable and enjoyed the breakfast. We appreciate your comments about the tuk-tuk service and understand your concerns regarding the limited schedule. We will review the service hours to see if an extension to 22:00 is feasible. We also apologize for the issues you experienced when attempting to contact our staff via the in-room phone. We will investigate this matter further to ensure reliable communication for our guests. Additionally, we will work on enhancing the English proficiency of our staff to provide a better experience for all our guests. Thank you once again for your valuable feedback. We look forward to improving our services based on your suggestions. Sincerely, Jay Sudhakaran General Manager