Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 679 reviews

Mercure Maidstone Great Danes Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  679 reviews

TripAdvisor Rating  3.5/5  1,845 reviews

Good Food

TripAdvisor rating 5.0/5

Nicola C TripAdvisor review

Great food, i had the vegan options, staff friendly and helpful. Good vibe and felt like a little community. Food fresh and detailed calories / info. Nice location and outdoor space. A great stay and I would stay again in the future, thank you

An okay stay , could be better

TripAdvisor rating 3.0/5

martin442bearsted Solo travel - TripAdvisor review

An okay stay and a vastly overpriced one , wouldn't stay again. Let's start with the positives. 1) All the staff are very friendly, polite and professional. 2) The hotel is clean throughout. 3) The bar , lounge and restaurant are smart , modern with air-conditioning. 4) The breakfast was good. 5) The location is very good and fairly quiet , with a huge car park. Now the cons 1) The outside of the hotel is badly run down and scruffy . 2) The room was shabby and outdated with badly stained carpet , needs updating. The shower is very hot water even on the lowest setting. The bath is slippery, if you want a rubber mat , you have to ask for one at reception, its abit late once your in the shower and dam right dangerous !. 3) Being a hot weekend , no drinking water made available in the room . At reception I had to pay £3 for two small bottles. They did however have water with lemon slices in , in the foyer on tap. I still think a bottle each per day should be provided in the room , considering the price of the room. 4) No vending machine available in reception. 5) Vastly overpriced, well over £300 for a hotel loyalty member , solo stay b & b . All in all , an okay , average stay and I wouldn't stay again .

Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you Martin. Thank you also for your feedback, it is greatly appreciated and we shall pass on your comments regarding the areas which you felt were lacking. We are pleased that your stay, on the whole, was good and we look forward to welcoming you back sometime in the future. Kind regards, Steve W Guest Services Supervisor

Good stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Nice hotel rooms dated could do with modernising . Our room was clean and bed was comfy.

Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you Deborah. Thank you also for your feedback, it is greatly appreciated. We are pleased your stay, on the whole, was very good and we look forward to welcoming you back sometime in the future. Kind regards, Steve W Guest Services Supervisor

Good stay and friendly helpful staff

Customer review rating 4.5/5

A. L. Solo - Confirmed reviews ALL

All very good. Breakfast was excellent with a good choice of food. There does not seem to be any air conditioning in the bedrooms and they were very hot but overall very clean and comfortable. I would recommend for overnight stay Centrally positioned

Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you A.. Thank you also for your feedback, it is greatly appreciated. We are pleased your stay, on the whole, was very good and we look forward to welcoming you back sometime in the future. Kind regards, Steve W Guest Services Supervisor

Not great

Customer review rating 2.0/5

Anon Business - Confirmed reviews ALL

The bedroom was dirty: there was a dark hair in the soap dish and no hairdryer. It was resolved by staff who helpfully upgraded my room, when I told them I was jot happy as I was staying two nights and had spent over £1200 for a meeting room, too.

Thank you for staying with us recently here at Mercure Maidstone Great Danes Belinda. Thank you also for your feedback, it is very much appreciated. We are saddened to hear that your stay did not meet your expectations and that our usual high standards were sub-par for your stay and for which we apologise. We do hope though, you return in the future and at such time, allow us to redeem ourselves and we look forward to such an occasion. Thank you again for staying, Steve W Guest Services Supervisor

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Other web-users rate our hotel

  • 420 reviews 9.4/10 Location
  • 1,281 reviews 5.6/10 Room
  • 1,312 reviews 8.8/10 Service
  • 27 reviews 2.3/10 WiFi
  • 643 reviews 5.3/10 Comfort
  • 594 reviews 6.2/10 Food
  • 588 reviews 8.7/10 Breakfast
  • 463 reviews 5.8/10 Amenities

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