Mercure Perth Hotel 3 stars

Customer review rating (ALL Rating) 3.9/5 454 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Free on-site car park for guests

Our accommodation(s)

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Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP PERTH
United Kingdom

GPS:56.397455, -3.436108

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  454 reviews

TripAdvisor Rating  3.5/5  1,546 reviews

Great stay

Customer review rating 5.0/5

Carol Couples - Confirmed reviews ALL

Central location with great breakfast selection. The bar staff were friendly and chatty when we had a drink before heading out for the night. Will definitely return!

Dear Carol, We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Perth Scotland

Mixed!

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Public areas were great and a very nice dining room. But my bedroom was bleak (27), with the bathroom needing refurbished: black mould between some the tiles, bath taps needing new valves and toilet roll holder loose, shower curtain rail needing cleaning: looked worn out!

Dear James, Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure Perth Scotland

Very disappointing

Customer review rating 0.5/5

Julie M. Couples - Confirmed reviews ALL

Room smelled of medicine, safe broken and not secured, chair in disrepair, mould on tiles, waited 40 mins for a drink and had to ask for it, ordered mushroom soup and got lentil soup that was like wallpaper paste. Only one person serving in the restaurant on a Friday night. Not the experience I expected.

Dear Julie Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure Perth Scotland

good city centre location in attractive old building (Mill)

Customer review rating 4.0/5

Ken Couples - Confirmed reviews ALL

Ok. Very helpful reception staff. Unfortunately i struggle on steps and stairs.

Dear Kenneth, We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Perth Scotland

Very poor

Customer review rating 1.5/5

Phil S. Couples - Confirmed reviews ALL

Room smelled of dog pee, very noisy due to no door closers working, every door slammed, in 3 nights only one visit from house keeping and then no extra coffee or water. Showers lacked water pressure, breakfasts missing many items and some undercooked. Awful experience.

Dear Philipl, Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure Perth Scotland

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Other web-users rate our hotel

  • 516 reviews 9.3/10 Location
  • 839 reviews 4.6/10 Room
  • 936 reviews 9.2/10 Service
  • 25 reviews 1.2/10 WiFi
  • 320 reviews 7.7/10 Breakfast
  • 312 reviews 4.1/10 Vibe
  • 311 reviews 5.2/10 Cleanliness
  • 292 reviews 3.7/10 Amenities

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