Mercure Ayr Hotel 3 stars

Very good 2 days at the Mercure

Very friendly workers and clean rooms

arrived at 17.00hrs room not ready

My husband and I have been going to this hotel several times ay for many years. Clean, central and friendly. Staff work so hard especially Alex who is so helpful and professional. Thanks Alex.

I requested halal food to which was not accommodated to neither did I have a good vegetarian or pescatarian menu. The room keys kept dysfunctioning and the hall light was not working. There was no adequate housekeeping cleaning facilities and no laundry service. Was not able to book massage and swimming was very short half an hour slots only.

The staff were welcoming and helpful. The food in the restaurant was superb! Best night sleep had in a long time. Hotel is well located so everything is close by. Good facilities. The air purifier smelt like hairspray though. COVID was well adhered too. Highly recommended.

One of the nicest stays I have had in a long time and already booked to come back. Hotel.had everything we needed. Food was really good and the bed was the comfiest ever. I need to buy one

The hotel is well located , the beach is not far and shops and restaurants are all within easy access by foot, parking is also convenient and closeby.

Wowcher deal .check in was great girl on the desk explained everything. Nothing was a problem. Have been a few time before no complaints

Booked a twin room,on arrival was allocated a double room.Changed to a room with toiletries half used left out for us,tiny toilet roll with no spare one,horrid black marks on floor as you entered bathroom,asked for a member of staff to come to see room.Changed room for third time.This room hadn’t been cleaned either,urine splashed on toilet seat,hair on bowel of seat absolutely disgusting to see.Room hadn’t been hovered or dusted,disgusting mark on carpet next to bin looked like vomit .Asked for member of staff to come up.Was informed no more rooms left,we said as we had a function booked we had no other choice but to stay.Eventually after 1 hr 30mins we went back to 3rd room shown after it had been cleaned.I was appalled at lack of cleanliness especially with covid being rife in this area at the moment.The staff we spoke to were however extremely nice and apologetic to us.We were given 1 free drink,offered dinner however we were having dinner at the function we had booked so they offered to pay taxi there&return journey.Taxi was £5.40 I think however on return journey we had a problem due to being told wrong information.We were given a card to hand to driver that had to be charged to hotel account.The driver phoned his control and we were told off by the controller after she checked it was them that has brought us previously that we should of phoned the Mercure for their reception to book as one rather than the Carlton the hotel we were attending function.We had only done what we were told.This night away had been booked as part of a celebration for my 60th birthday so was supposed to be special not spending time carting luggage about room to room 4 times.I feel very strongly that we should of actually been given a full refund for this particular stay.I also have photos taken on my phone to back up what I’m writing on this review.

We had a lovely relaxing experience with a lovely comfortable room and a fab dinner in the hotel

Nice hotel understand covid circumstances but 4 milks for a 2 day stay is a bit much

The only hotel in the world where you have to specifically ask for your room to have any form of cleaning.... then don't get it. It seemed impossible to simply get my room cleaned. Eventually towels were provided, but they didn't take the old ones, or empty the trash... or take the used coffee mugs away. Wifi was at best intermittent. No plugs or sockets near the bed for the usual overnight connectivity / charging. Very basic, tired breakfast. Warm rooms, needing the windows to be open, but being on a street-front, the noise was disruptive. In a normal year, I stay 100+ nights a year in hotels, this was a new experience. Some nice staff, but there needs to be some serious motivation to bring this up to the standard that it could be.

Excellent location and Family room ideal for adults with kids. Unfortunately the room was pretty run down with a broken door handle,hole in the bathroom door ,coffee machine not working and not enough towels in the room. Staff were friendly and in particular the night porter was extremely helpful.

Have been going to this hotel off and on for years! Stayed for 2 nights 5-7 August 21 Waited from 3.05 till 3.35 for room! When we got to our room it had not been serviced!! We then we're given another room very small!! and no coat hangers at all !! asked a maid for them waited an hour and still had none there was no where to put your case !the expelair in bathroom did not work!! All in all a very disappointing stay!! All the waiting around totally ruined our first night!!