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Mercure Ayr Hotel 3 stars

Customer review rating 4.0/5 3,630 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Mercure Ayr Hotel
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+ 9 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Feel Good Health Club with pool, spa and sauna

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Ayr Hotel

Dalblair Road
Ayr
KA7 1UG ayr
united kingdom

Tel: +4401292844299

Fax: (+44)01612342819

Check-in from 15h00

Check out up to 11h00

  • AYR :  Ayr

  • AYR :  Ayr

  • By plane

    GLASGOW INTERNATIONAL AIRPORT At 57.94km / 36 miles

  • By plane

    PRESTWICK At 7.24km / 4.5 miles

  • By train

    AYR At 0.48km / 0.3 miles

GPS :55.460657, -4.63166

Our accommodation(s)

All bedrooms feature a flat-screen TV, safety box and complimentary high speed WiFi. Guest rooms at the front of the hotel offer views of the Isle of Arran. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, robe, slippers and sofa. Ironing facilities are available on request from the front desk.

Compact room with 1 double bed

  • Max. number of persons: 1
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 1 double bed

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed and sea view

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Ocean/Sea view *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior room with 1 double bed and sea view

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

THE BAR

The bar offers a range of wines, beers, spirits and soft drinks. Our bar staff will ensure that you are looked after and enjoy your experience in our relaxed surroundings. Light meals are also available in the bar.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 257

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 225 people

Find out more

Our guest reviews for
Mercure Ayr Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,630 reviews

tripadvisor

TripAdvisor Rating 3.5/5

924 reviews

Very good and friendly staff

Customer review rating 5.0/5

Chris R. Friends - 11/06/2021 Confirmed reviews ALL

Extremely enjoyable from reception greeting rto the restaurant and bar staff, who were all a credit to the hotel

Nice stay but with some issues.

Customer review rating 3.5/5

William W. Couples - 10/06/2021 Confirmed reviews ALL

The room had amazing views and you could see that the hotel staff were trying hard to make the stay good but the fabric of the hotel is poor and some basics are poor.

Good location/excellent staff, shabby/dirty room

Customer review rating 2.0/5

Anonymous Families - 10/06/2021 Confirmed reviews ALL

Very friendly, helpful and professional staff in both hotel and health suite. Very disappointed with the very low level of cleanliness (tomatoe sauce on bathroom door, dirty towels, shabby/creased bedding, peddle bin with rusty lever hanging off. Would not recommend to family/friends

Well located for the the town "beach .

Customer review rating 4.5/5

Margaret Couples - 09/06/2021 Confirmed reviews ALL

So glad we booked our stay at the Mercure Hotel Ayr The hotel staff were so welcoming at Reception And it followed by all the staff making our stay a pleasure. Food was dinner and breakfast was very nice

Good location, lovely staff

Customer review rating 4.0/5

Iain M. Couples - 08/06/2021 Confirmed reviews ALL

Two night stay with a clean room on the 6th floor.

Well located

Customer review rating 4.5/5

Mary B. Couples - 08/06/2021 Confirmed reviews ALL

Good

Disappointed

Customer review rating 1.5/5

Shona W. Friends - 08/06/2021 Confirmed reviews ALL

Stayed here on the 28th for 2nights where we had a problem with our door got locked in when the handle came off which was sorted quickly our next stay the following weekend we were locked out our room twice again problems with the key after several times running down to reception with them changing cards & myself & my friend who has mobility problems was left holding onto wall for support while this was getting fixed after eventually realising it needed a new lock after about half an hour got into room just in time for us to get a quick freshen up to go next door for dinner on our return couldn’t get into room again I ran down to reception again where I was told a new lock had been fitted & we would need new cards no apologies for any of this also our bathroom door didn’t close which we reported & still was not fixed during our stay on checking out hearing the staff asking guests if everything was fine for their stay & when it came to us we were just told where to place our key cards I would expect to get treated & shown the same courtesy as other guests I recommend this hotel to others with my friends booking to stay later this month I’m just hoping they have a better stay than we did been staying here for 15 years been at Xmas party nights year after year & staying about another 3 times through out the year this has definitely been our worst stay .

Good stay

Customer review rating 5.0/5

Shaz Families - 08/06/2021 Confirmed reviews ALL

Good experience. Staff were kind and friendly.

Customer review rating 4.5/5

Marie N. Families - 08/06/2021 Confirmed reviews ALL

Hi service was great , staff very helpful. Just one last thing I didnt mention when I checked out but our control in our shower fell off and fell onto my foot bruising but nothing broke . Maybe this should be checked properly and fixed to avoid it happening again.

Great location

Customer review rating 5.0/5

Anne W. Couples - 08/06/2021 Confirmed reviews ALL

Had a lovely overnight stay

Great location lovely friendly staff

Customer review rating 5.0/5

Liz J. Families - 08/06/2021 Confirmed reviews ALL

Staff very friendly and so helpful especially the dining room staff made us so welcome and I appreciated that very much have stayed before loved the location as well

Great location - great staff

Customer review rating 5.0/5

Dee Couples - 07/06/2021 Confirmed reviews ALL

The hotel rooms are badly in need of some repair, redecoration and refurb but in these cash strapped times, it’s understandable that funds aren’t available for anything that isn’t essential. The bar and bistro are very nice. Dinner was delicious, served by Lewis, who is a credit to the team. He was pleasant and efficient. Breakfast service style, options and presentation needs updating but breakfast is rarely given the attention that evening service gets. No extra sales or profit to be made there, but it is the last impression of the hotel, so should be just as important. We didn’t bother with breakfast on the second morning. The tall man in the ill fitting mis-matched ‘suit’, I took to be the restaurant manager, was too busy strutting and sweeping through the bistro to see things that needed done right under his nose. All other staff - from front desk to housekeeping - were a delight to deal with. Our lack of info re how the linked lighting and the coffee machine were operated (I understand that unnecessary in-room printed info has been removed for H &S) meant that the lovely maintenance chap had to make 2 trips to our room. Thank you for not calling us a pair of idiots - to our face! We loved - the food at dinner, the spacious privilege room that we upgraded to, the lovely views, the sofa, the super comfy bed, the coffee machine and a great TV to watch the tennis on at night. One very serious criticism - the bath/shower. With a very wide, fixed, glass screen at the shower/taps end of the bath, it is impossible to reach the taps from outside the bath. You have to climb in, turn them on and adjust while standing in the bath. If you want a bath instead of a shower, you need to climb out again until it fills. There are only the 2 little side handles that are standard on all baths and nothing else to hold onto when getting in or out of what is quite a high sided bath. I am fit and able, but had surgery on one hand recently, and was concerned that if I slipped there was nothing to grab hold of to steady myself. An elderly or infirm guest would have to do what I did and wash at the sink. Please consider the design and safety aspects of this. We had a very enjoyable, good value 2 night break. It was our 2nd visit to this hotel and we definitely will return, but I will shower just before I leave home next time!!

Great Deal

Customer review rating 4.0/5

Anno Friends - 07/06/2021 Confirmed reviews ALL

Great location close to beach , shops and bus station. Lovely , friendly staff. Good breakfast and comfortable rooms. Would return.

Great location.

Customer review rating 3.0/5

Grace L. Couples - 07/06/2021 Confirmed reviews ALL

Room lovely. Breakfast fine, but larger portions of cooked food could be better, if required. Fruit juice 2nd class. Social distancing in dining room was unsupervised.

Well located

Customer review rating 4.5/5

A M. Couples - 07/06/2021 Confirmed reviews ALL

Relaxed

Well located

Customer review rating 4.0/5

Carol H. Couples - 07/06/2021 Confirmed reviews ALL

Hotel is tired looking steps at front of hotel broken . Car parking a nightmare. But views stunning staff fantastic. I would return again.

Good location.

Customer review rating 4.0/5

Jim Families - 07/06/2021 Confirmed reviews ALL

Good hotel, rooms were clean tidy and the swimming pool was good.

Great stay

Customer review rating 5.0/5

Anonymous Friends - 07/06/2021 Confirmed reviews ALL

Very satisfied with the hotel facilities, staff and the covid19 precautions put in place.

Good stay

Customer review rating 5.0/5

G. M. Couples - 06/06/2021 Confirmed reviews ALL

Nice to get away again!

Wonderful Staff. Incredibly tired hotel.

TripAdvisor rating 2.0/5

resurrectioncyclesuk Business - 12/04/2021 TripAdvisor review

Let's do the positive bits first - the sole member of staff that I saw was quite frankly a credit to this hotel and the Mercure/Accor chain. Your people are your best asset and this is no exception. The bad bits... Reception area looks tired and dated. Hotel communal areas are tired and dated. Bedroom was tired and dated - wallpaper peeling off the wall or small bits missing, paint chipped absolutely everywhere, decor quite frankly needs updating, and the windows or at minimum the window seals need replacing! Ayr is on the coast, so it gets a continual barrage of wind and even on a moderate wind night (30-35mph winds - I checked), the noise of the wind bypassing the missing and badly fitting seals left me with just 4 hours of broken sleep out of the 9 that I was trying to be asleep in bed. If it wasn't for the fact that the lady on reception was so nice, and the fact that I'd relaxed with 2 beers, I'd have asked for a refund and left during the night! (Drink/Drive alcohol limit is lower in Scotland than England/Wales by the way). I basically had no choice but to stay. Will definitely not stay again until they renovate the hotel... Including new glazing.

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