Mercure York Fairfield Manor Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 844 件のレビュー

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Shipton Road, York, YO30 1XW YORK, イギリス

説明

ホテルのその他の情報

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

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ホテル所在地

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
イギリス

GPS:53.994009, -1.131592

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • ルームサービス

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  844 件のレビュー

トリップアドバイザーの評価  3.8/5  1,914 件のレビュー

2025エクセレンス認証

NYE party night

トリップアドバイザーの評価 5.0/5

Lynda E トリップアドバイザー認証口コミ

We went to the NYE party night with another couple and what a great night and so well organised. Started at 7pm with a glass of fizz and canapés being served. Then into the party room which was decorated and well laid out. Had the most lovely 3 course meal. I could have gone with any of the options but chose the goats cheese and caramelised onion tart followed by sea bass and finished with a banoffee dessert whilst my husband had the terrine, fillet steak and cheesecake. The food was really lovely and good portions. I was really impressed and couldn’t fault it. Another glass of fizz at midnight and a really good DJ played some music that kept us all on the dance floor all night. Had a good deal on a room to stay overnight with breakfast included so seemed silly to try and battle our way home. Glad we stayed as was the perfect end to the perfect evening. Thank you to the lovely Beth who had organised the whole event and should be congratulated as did an amazing job. I am sure we will be back next year, my husband is already mentioning it and from someone who is usually in bed by 10.30 on NYE that says a lot!!

Thank you so much for such a wonderful and detailed review. We’re absolutely delighted to hear how much you enjoyed our New Year’s Eve party night and that everything from the welcome fizz and canapés through to the music and overnight stay made for a memorable evening. It’s fantastic to know the food impressed you — your menu choices sound excellent, and we’re so pleased both you and your husband enjoyed every course. We’re also glad the DJ and midnight celebrations kept the dance floor busy and that staying overnight with breakfast felt like the perfect way to end the night rather than rushing home. A special thank you for mentioning Beth — we’ll be sure to pass on your kind words, as she’ll be thrilled to know her hard work was so appreciated. We’d love to welcome you back next year… especially if we’ve converted a “bed by 10.30” New Year’s Eve into a night on the dance floor!

Excellent

トリップアドバイザーの評価 5.0/5

Nicole S トリップアドバイザー認証口コミ

Top tip- the entrance is right after a roundabout, so it pays to be mindful of speed on approach Charlie in the bar is a delightful barman- friendly and makes great food recommendations I was greeted on arrival by Yug, who was informative and helpful Rooms are clean- some of the furniture has seen better days, but it was immaculate. Bed was comfy, slightly squeaky floor in the hallway outside.

Thank you for taking the time to share such a detailed review. We really appreciate the top tip about the entrance after the roundabout — that’s helpful advice for future guests. It’s lovely to hear your kind words about Charlie and Yug; we’ll be sure to pass on your compliments to them, as they’ll be delighted to know they made your stay more enjoyable. We’re glad you found the room clean and the bed comfortable. Thank you also for your honest feedback about the furniture and the squeaky floorboards — we’re always working to improve, and comments like yours help us focus our efforts. We hope to have the pleasure of welcoming you back again soon.

Excellent in every way

トリップアドバイザーの評価 5.0/5

Mobile795744 トリップアドバイザー認証口コミ

The hotel was ideally placed, very quiet and comfortable. They served an excellent 3 course dinner for £26 pp, the buffet breakfast was superb but above all the staff were exceptionally friendly, helpful and accommodating

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found the hotel ideally located, quiet, and comfortable, and that you enjoyed both the dinner and our buffet breakfast. Your kind comments regarding our staff are especially appreciated, and we will be sure to share them with the team. We look forward to welcoming you back in the future. Kind regards

Great location, miserable day staff

トリップアドバイザーの評価 4.0/5

Meander56765750577 トリップアドバイザー認証口コミ

Recently stayed here and its a great location just outside the centre. But to start with the negatives, we checked in ,in the evening and had to pay extra for the dog which we knew but on checking the receipt we were charge £20 instead of £15, the young girl was very polite and said she would leave a note for the day staff to sort out which was fine. But on checking out we raised the matter with the receptionist and it was like a scene from "computer says no sketch " She said the prices had gone up and that was right, I showed her the email confirmation and after a frown said 'give me you card' and she put the money back on, no apology, smile nothing. It was only £5 which is nothing but it spoilt the whole experience and i think it was coming straight out of her wages. On checking other reviews people have had problems with her before. Maybe some training needed here. As for the dog charge you get nothing for it, I know they say for extra cleaning, but it should be cleaned anyway, other hotels charge £10 and you get dog beds, treats etc. Apart from that the hotel is well set out will plenty of facilities in the room and free parking but if you take a dog there are better alternatives

Dear Guest, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed our location, free parking, and the facilities in your room. We’re very sorry to learn about the issues you experienced with the dog charge and, in particular, the way the matter was handled at check-out. While we’re glad the overcharge was refunded, we sincerely apologise that this was not done in a more friendly and professional manner. This is certainly not the level of service we aim to provide, and we understand how this negatively affected your overall experience. Your comments regarding staff attitude and training have been taken seriously and will be addressed with the relevant team. We also appreciate your feedback regarding our pet policy. Your comments about value and expectations for dog-friendly stays are helpful and will be shared with management for review. Thank you again for bringing these matters to our attention. We value all guest feedback as it helps us improve, and we hope you might consider staying with us again in the future. Kind regards

Unwelcoming staff

トリップアドバイザーの評価 1.0/5

Passenger03090086234 トリップアドバイザー認証口コミ

Very bsd experience cane with ny partner the room was dirty abd the foid was cold not wirth the money we paid ,the receptiinist think her name was laura wasnt very nice and snapped at my partner and not very wellcoming and wheb we walked away she was smirking not very professional for a middleage women to act,because of her we will not be returning im afraid or recomend

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. Cleanliness and food quality are extremely important to us, and we regret that we fell short on this occasion. Please accept our apologies for the inconvenience caused. We appreciate your comments, as they help us improve our service, and we hope you may consider giving us another opportunity in the future. Kind regards

との提携 TripAdvisor

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