Mercure York Fairfield Manor Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 841 件のレビュー

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Shipton Road, York, YO30 1XW YORK, United Kingdom

説明

ホテルのその他の情報

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

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ホテル所在地

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • ルームサービス

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  841 件のレビュー

トリップアドバイザーの評価  4.0/5  1,830 件のレビュー

2024エクセレンス認証

Disappointed

トリップアドバイザーの評価 1.0/5

Demi S トリップアドバイザー認証口コミ

I recently stayed on 19/12/24 - 20/12/24. I never normally complain about hotel stays, however I find our experience here very disappointing. When arriving at the hotel I requested for a quiet room as our dogs don’t like loud noises, to this we were put in room 117 which was fine until the night time. This is where the function room had a party, this was irritating as the music and noise was very loud and this caused us not been able to settle down for the night and also kept our dogs awake and barking. So we contacted the hotel desk and they moved us to another room in the hotel, this was a massive inconvenience as I specifically requested a quiet room twice and then to be moved mid night when we were in our pjs and unpacked all our belongings. We then got moved to room 224 this was on the opposite side of the hotel and this wasn’t much better either. This is because we were downgraded to this room as the bed was small and the head light above the bed caused me to bang my head serval times as this was faulty and placed in an inconvenient spot. (I have photos to prove this). When we went to room 224 I was again disappointed, the room was very outdated and creeky and when we were moving around and not that clean, the room was far too hot and had no fan in like the other room and also I had the window open but this room was right near the main road so again had the noise from the traffics going past on the main road. We really didn’t get a good night sleep at all. We also have x2 small dogs, this is a dog friendly hotel and I feel like our dogs weren’t catered for at all, I have stayed in other hotels cheaper than this and their catering for my dogs have been great. There wasn’t even a dog bowl or water in the room. We were having to drink from the bathroom for water as they were no places to get bottled water from. I paid £110 for this stay and am extremely disappointed considering I’ve stayed in much better hotels at a better price. For the price I paid and we didn’t even get breakfast included is also disappointing. This stay was meant to be for a special occasion and this occasion was ruined by this hotel! When complaining to the staff or felt like they simply did not care. I never give bad reviews only ever been good. I thought for the price this hotel was it would have been satisfying for me and my family, but we were anything but satisfied!

Thanks Deshpal

トリップアドバイザーの評価 5.0/5

yvonnev906 Friends getaway - トリップアドバイザー認証口コミ

A group of us stayed for one night and we all said we’d come back again in a heartbeat (we were there for leisure, but we also discussed getting a larger group together for a business event). The hotel retains the charm of another era yet everything is in tip top modern condition, thanks to a refurb. The staff are helpful and friendly. Five stars to Deshpal on reception for excellent customer service. Ten minutes and a tenner in an Uber from York, the hotel is ideally placed. Also reasonably priced, with a good breakfast buffet. I’m more than happy to recommend.

Dear Guest, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

Great stay

トリップアドバイザーの評価 5.0/5

Tracey B Couples - トリップアドバイザー認証口コミ

Stayed 1 night night which was given as a gift. On entering the hotel the reception/bar area is impressive. It looks like it has potentially been refurbished recently and we were greeted warmly on arrival. We stayed in a classic room. The room was very clean and although the decor was dated it wasn't scruffy. The bathroom very clean but could do with a refurb. Dined at the restaurant for dinner. Food excellent and fairly priced drinks quite expensive though. All the staff are exceptionally friendly and helpful and we had a very enjoyable stay

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York

Lovely Location, But Disappointing Stay

トリップアドバイザーの評価 3.0/5

EllieRowland トリップアドバイザー認証口コミ

We recently stayed at the Mercure Fairfield Manor Hotel in York. The hotel is situated in a lovely location, surrounded by beautiful grounds, and offers plenty of parking. While there are positives to highlight, unfortunately, some significant issues detracted from our overall experience. The Room: Our room was spacious but poorly designed. The wardrobe was positioned right next to the door, making it difficult to enter or exit while holding the door open—this layout felt unnecessarily cramped. The bathroom was functional but in dire need of refurbishment. The taps were positioned too far back, making it challenging to wash hands comfortably. The shower worked, but it would be beneficial for the hotel to offer rooms with standalone showers, especially for younger guests who may prefer them. The biggest drawbacks, however, were related to lighting and comfort. We found a dirty towel in the room, which was disappointing. Additionally, a bright light from the A/C unit made sleeping difficult, as the unit was placed directly by the bed. Without the option to open a window or turn off the A/C light, I had a poor night's sleep, which is not what one hopes for on holiday. The gap under the door allowed light from the hallway to enter the room, forcing me to use the towel to block it. While the curtains were effective at blocking external light, these internal lighting issues overshadowed their usefulness. Breakfast: The breakfast was average at best. While the beans and fried eggs were acceptable, they were lukewarm from sitting under heat lamps. The bacon was undercooked, and there was limited variety. I considered a pastry but was disappointed to find only one lonely pastry in the basket, which I ultimately decided to leave. Overall Impression: At £120 per night, our stay was just okay, but I wouldn’t return to the Mercure Fairfield Manor Hotel in its current state. The property feels tired and dated, and it desperately needs a comprehensive overhaul to bring it up to modern standards. With some thoughtful updates to the rooms, facilities, and breakfast service, this hotel could reach its full potential given its fantastic location and grounds.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York

Great stay close enought to york centre

トリップアドバイザーの評価 4.0/5

pamelat414 Couples - トリップアドバイザー認証口コミ

This was a gift from my daughter a 2 night stay and we had a great time the room was a good size ,bed comfy and huge tv and tea and coffee facilities great place to stay if your visiting york staff amazing cant do enough and nothings too much trouble Theres a bus stop outside the hotel on opposite side of the road takes you into york centre we went for xmas markets and werent dissapointed it was sooo christmassy and we visited the york minster and the living museum dressed as victorian xmas amazing

Dear Guest, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

との提携 TripAdvisor

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