Mercure York Fairfield Manor Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 849 件のレビュー

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Shipton Road, York, YO30 1XW YORK, イギリス

説明

ホテルのその他の情報

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

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ホテル所在地

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
イギリス

GPS:53.994009, -1.131592

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • ルームサービス

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  849 件のレビュー

トリップアドバイザーの評価  3.8/5  1,909 件のレビュー

2025エクセレンス認証

Lovely hotel in a convenient location for visiting York

トリップアドバイザーの評価 5.0/5

Sue D トリップアドバイザー認証口コミ

Great hotel, service was fab, food was lovely, the bed was seriously comfortable. Beautifully decorated for Christmas.

Dear Sue, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed the food, found the bed so comfortable, and loved our Christmas decorations. It’s great to know our team made your stay special. We hope to welcome you back again soon! 🎄✨ Kind regards

Lovely hotel in a good location

トリップアドバイザーの評価 4.0/5

Angela B トリップアドバイザー認証口コミ

Hotel is lovely. Refurbished since our last stay. Breakfast fantastic. Staff very friendly. Recycling bin in room and reception, great not to have to take any home. Room serviced daily if you want it and plenty of tea and coffee provided. Bathroom shower gel and shampoo good quality and smells lovely. Bus to York close by. A warning though- Unfortunately Smart Parking now manage the car park so make sure you register your car on the terminal and get an email confirmation. Received a huge fine for parking at a former Best Western Hotel (now taken over by the Home Office) despite registering on their terminal. They offered zero customer service or compassion when I tried to appeal. Would have avoided the hotel had I realised the car park is now monitored, it is such a shame if any hotel customers are lost due to parking issues.

Dear Angela, Thank you for taking the time to share your detailed feedback. We’re delighted to hear you enjoyed the refurbishment, breakfast, friendly staff, and the little touches in your room—it’s always great to know that our efforts to make our guests comfortable are appreciated. We’re very sorry to hear about the parking experience. The transition to Smart Parking management has unfortunately caused confusion for some guests, and we completely understand how frustrating it must have been to receive a fine despite registering. While the car park is managed externally, we appreciate your feedback and will look into ways to make the process clearer for future guests to avoid similar situations. Thank you again for your kind words about the hotel itself and for bringing the parking issue to our attention. We hope this won’t deter you from visiting us again. Kind regards

Relaxed and recharged

トリップアドバイザーの評価 5.0/5

bobs2ker トリップアドバイザー認証口コミ

Some minor roadworks outside, nothing to do with the Hotel. Great parking. Lovely atmosphere in the hotel. Staff were very friendly and helpful. Great breakfast with plenty of choice. Diner menu was great and well priced. York centre was on a 10 minute drive away and easy to get to other places without much traffic. An excellent stay would recommend and we will certainly return. Great to see a hotel that welcome dogs. Room cleaned every day and very quiet. Great outside space for relaxing.

Dear Bobs2ker, Thank you for taking the time to share your detailed feedback. We are delighted to learn that you had an excellent stay and appreciated our friendly and helpful staff, comfortable and quiet rooms, and the quality of both breakfast and dinner. It is also a pleasure to hear that you found our location convenient for visiting York and other nearby areas, and that our dog-friendly facilities met your expectations. Your kind recommendation is greatly valued, and we look forward to the opportunity of welcoming you back for another enjoyable stay in the near future. Kind regards,

Good stay!

トリップアドバイザーの評価 4.0/5

Penny L トリップアドバイザー認証口コミ

We stayed here because it was cheaper for us than staying inside York. It was not too much of a hassle to just make our own way into the city in the morning. The inside was dated but nice, my tap was a little stiff but it wasn’t a problem. We had a comfortable sleep and the breakfast was delicious! The staff were also lovely. There is also plenty of parking and the surrounding garden area is nice! Also Yorkshire tea is provided in the rooms.. yum

Dear Penny, Thank you so much for your lovely review! We’re delighted to hear you enjoyed your stay with us and found it convenient for visiting York. It’s great to know you had a comfortable night’s sleep, enjoyed the breakfast, and appreciated the Yorkshire Tea (a favourite of ours too!). We’ll also take note of your comment about the tap — thank you for mentioning it. We hope to welcome you back again soon! Kind regards

An excellent and very comfortable 4 day stay.

トリップアドバイザーの評価 5.0/5

Paul B トリップアドバイザー認証口コミ

Very friendly and helpful staff contributed to a really enjoyable 4 day break. Whilst the decor is faded in places this did not detract from our enjoyment. The breakfasts were excellent- nicely , freshly prepared with a good spread of cooked and cold foods, fruit, pastries etc. We had the opportunity to upgrade on arrival which we did and it was well worth it for the extra room and comfort. Although just outside York the hotel is very conveniently placed for the park and ride into York (free parking and very reasonable bus fare) which runs every few minutes. Our only gripe was that there was not an EV charger on site (but there is a choice of others nearby). All the staff we came into contact with were excellent, unobtrusive but available if needed. We will certainly return.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York

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