Mercure York Fairfield Manor Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 825 件のレビュー

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Shipton Road, York, YO30 1XW YORK, United Kingdom

説明

ホテルのその他の情報

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

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ホテル所在地

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • ルームサービス

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  825 件のレビュー

トリップアドバイザーの評価  4.0/5  1,819 件のレビュー

2024エクセレンス認証

Lovely staff

トリップアドバイザーの評価 5.0/5

L2243AWjulied Couples - トリップアドバイザー認証口コミ

We booked slightly outside centre of york due to the cost. We weren’t disappointed. Service from every member of staff we came across was very friendly. We only stayed 1 night but we had a great night sleep. Bed and pillows were comfy. Bar service was good too. We will visit again if we visit york again. Thank you

Dear Guest, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

Great hotel. Comfy and clean. Lovely staff

トリップアドバイザーの評価 4.0/5

LisaO964 ファミリー - トリップアドバイザー認証口コミ

Visited here for a couple of nights, from the outside it doesn’t look much but upon stepping inside it was lovely , greeted by lovely staff and promptly checked in. Room was lovely, beds comfy and all clean. Room was a little hot at night. We only ate breakfast here and that was nice, plenty of options. My only gripe here is it ends 9.30 in the week which is early if you are away for a break. Other than that I’d highly recommend a stay here

Dear Guest, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

Awful experience from reception staff

トリップアドバイザーの評価 1.0/5

Ellie P トリップアドバイザー認証口コミ

Horrendous recent 'experience' at the Mecure Hotel. Two rooms booked in September for my partners 30th birthday in October. Arrived to be told the rooms had been cancelled, no explanation/reason/who by (we still had confirmation of booking via email and no email to explain the room had been cancelled). No apology/empathy from reception staff, we were just shown a screen showing its cancelled and that there were no rooms available either. We explained we had travelled 2.5 hours and definitely had not cancelled it ourselves, all to be given a written email address of the 'CEO' to complain to and sent on our way. This resulted in us urgently finding two rooms for the night elsewhere and paying double to what we expected, and to my surprise.... no response from the emailed complaint. Definitely don't recommend, how could you trust 'a booked room' here again?

Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York

Lovely place to stay

トリップアドバイザーの評価 5.0/5

lindasL9985DW Couples - トリップアドバイザー認証口コミ

Stayed here for a couple of nights on a Virgin Experience voucher. Hotel is lovely. Arrived just under an hour before check in time but a room was available due to people leaving early that morning so didn’t have to wait until 3pm. The room is a little out dated but was clean and comfortable and perfectly adequate - really don’t understand why some guests take photos of a rough bit of sealant or a piece of furniture not being perfect - I’m just happy that hotels like this are still in business in the current financial climate. We had dinner in the restaurant in both evenings. This was very reasonably priced and the food was lovely. Would definitely recommend booking a reservation. Breakfast was also lovely - so much choice! There was juices/tea/coffee, cereals, fresh fruit, yoghurt, pastries, full English breakfast items that you help yourself to - fried and scrambled eggs, sausage, bacon, tomato, beans, hash browns, mushrooms, black pudding and toast. I was gobsmacked to read another review on here saying after a while breakfast got boring and bland - not sure what else they could have possibly expected! The staff were all helpful and friendly and clearly work very hard in all parts of the hotel. We will definitely return next time we are visiting York.

Dear Guest, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

One of the best Mercures.

トリップアドバイザーの評価 5.0/5

Christine W Couples - トリップアドバイザー認証口コミ

Stayed here for 1 night on our way to Newcastle. We often stay in Mercure hotels and they do vary a lot. This one is one of the best. Lovely room with matching yew furniture but the best thing was the dining room. Very smart decor and lovely waiting staff. Nothing too much trouble and helpful but not obtrusive. Food was great and would definitely stay again pity it was only one night. 100 per cent better we then travelled on to in north east. Thank you for a good stay to all staff.

Dear Christine, thankyou for taking time to leave us a lovely review we appreciate all your comments Kind regards, Reception

との提携 TripAdvisor

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