Mercure Bradford Bankfield Hotel 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.7/5 515 件のレビュー

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Mercure Bradford Bankfield Hotel - Image 1
Mercure Bradford Bankfield Hotel - Image 2
Mercure Bradford Bankfield Hotel - Image 3
Mercure Bradford Bankfield Hotel - Image 4
Bradford Road, West Yorkshire, BD16 1TU BINGLEY, イギリス

説明

ホテルのその他の情報

  • Within walking distance of the tranquil River Aire

  • 19th century gothic mansion with original features

  • Regularly holds Asian weddings for up to 300 guests

  • Five miles from the famous Haworth & Bronte Parsonage Museum

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ホテル所在地

Mercure Bradford Bankfield Hotel

Bradford Road, West Yorkshire
BD16 1TU BINGLEY
イギリス

GPS:53.834417, -1.815748

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE BRASSERIE

You can really unwind in The Brasserie. Whether you are meeting for a chat over coffee or looking for an informal bite to eat, this individually styled restaurant offers a wide selection of internationally inspired dishes.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.7/5  515 件のレビュー

トリップアドバイザーの評価  3.3/5  1,274 件のレビュー

Excellent value for money

トリップアドバイザーの評価 4.0/5

Flyer56968570918 トリップアドバイザー認証口コミ

Excellent value for money. Whilst it clearly needs a refresh for the cost it was good. I also have to say all the staff were very friendly and accommodating. Will definitely stay again.

Dear Guest, Thank you for your lovely review. We’re delighted to hear that you felt the stay offered excellent value for money and that our team made you feel welcome and well looked after. We appreciate your honest feedback regarding the need for a refresh and will certainly take this on board as we continue to improve. We truly appreciate your kind words and look forward to welcoming you back again soon. Warm regards Ernest Mugadza Operations Manager Mercure Bradford Bankfield Hotel

Terrible night

トリップアドバイザーの評価 1.0/5

CallumF1995 トリップアドバイザー認証口コミ

So I had booked a family room and received a room with one double bed, 2 singles pushed together. There was a dog barking all night, also a drip from the radiator all night. Pretty disgusted! Taking extra money for the family room and give me a standard room is bad enough nevermind everything else on top.

Dear Callum, Thank you for taking the time to share your feedback with us. We are very sorry to hear about your experience and understand your frustration. Please accept our sincere apologies for the room allocation not meeting the expectations of a family room, as well as for the disturbance caused by the noise and the issue with the radiator. This is certainly not the standard we aim to provide, and we regret that this impacted your stay. Your comments have been shared with our management, housekeeping, and maintenance teams so these matters can be fully reviewed and addressed. We also apologies for any inconvenience caused by the room rate and understand how disappointing this must have been. We would appreciate the opportunity to discuss this further and work towards a resolution. Please contact the hotel directly so we can look into this matter for you. Thank you again for bringing these concerns to our attention. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Terrible

トリップアドバイザーの評価 2.0/5

Road792700 トリップアドバイザー認証口コミ

Had the company xmas party here , the food was shocking, ran out of most drinks on the bar ...Will be the first and last booking a party here ...it was abysmal....

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience at the Christmas party did not meet expectations. Please accept our sincere apologies for the issues you encountered with the food and the availability of drinks at the bar. This is certainly not the standard we strive to deliver, especially for special events, and we fully understand how disappointing this must have been. Your comments have been shared with our events, kitchen, and bar management teams so they can investigate what went wrong and take appropriate action to prevent this from happening again. We would appreciate the opportunity to discuss this further with you. If you are willing, please contact the hotel directly so we can address your concerns in more detail. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Great Christmas stay

トリップアドバイザーの評価 5.0/5

Dreamer24246951090 トリップアドバイザー認証口コミ

Brilliant service throughout, the staff couldn't do enough for us. Our room was very nice and cosy, brilliant large bed. My food allergy was taken into consideration and thete wete no problems. We all had a little gift on Christmas day!

Dear Guest, Thank you so much for your wonderful review. We are absolutely delighted to hear that you received brilliant service throughout your stay and that our team looked after you so well. It’s great to know you found your room cosy and comfortable and enjoyed the large bed. We’re especially pleased that your food allergy was handled with care and that everything went smoothly for you. We’re also glad you enjoyed the little Christmas gift – it’s lovely to hear it added to your experience. Thank you again for your kind feedback, and we truly hope to welcome you back very soon. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Awful!!

トリップアドバイザーの評価 1.0/5

Andrew Q トリップアドバイザー認証口コミ

This hotel does not do the Mercure name any favours at all. The whole place is run down and in urgent need of a refurbishment. My room was smallish and old fashioned, with a mixture of types of old furniture in poor condition. The chair had marks on it, the heater had one wheel missing and the other broken altogether, the basin had lamination splitting and peeling, the timber around the window was degrading and peeling, there were water stains and dust on the fittings. Luckily I was only there for one night and only paying £42. We were offered a free drink if we lodged a review so the barman watched as we went through the process before he would give us our drink. The bar was small and dominated by a large TV. We had our drink in a corridor outside. The shower water pressure was weak and the temperature luke warm. I opened the window to see smouldering pile in the garden that was apparently a bon fire the night before. It was like the end of the world. Breakfast was actually OK with a wide variety of typical options including eggs, bacon and croissants.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience did not meet the standards you rightly expected from a Mercure hotel. Your comments regarding the condition of the room, furniture, heating, bathroom fittings, and general maintenance are very concerning, and we sincerely apologise for the disappointment this caused. Please be assured that this feedback has been escalated to our management and maintenance teams for urgent review. We are also sorry to hear about your experience in the bar area and the discomfort caused by the surrounding environment. This is not the welcoming atmosphere we aim to provide, and your comments will be addressed with the relevant teams. On a positive note, we are pleased that you found the breakfast to be enjoyable with a good selection available. We truly appreciate you acknowledging this. Once again, we apologise for the shortcomings during your stay and thank you for bringing these matters to our attention. Your feedback is invaluable as we continue to work on improvements. We hope you may consider giving us another opportunity in the future to offer you a much better experience. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

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