ibis Wakefield East-Castleford

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 103 件のレビュー

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Pioneer Way, Castleford, WF105TG WAKEFIELD, United Kingdom

説明

ホテルのその他の情報

  • Convenient location for business and leisure

  • Close to the motorway

  • Close to train stations

  • Free on-site car parking

  • On-site restaurant and bar

当ホテルの客室

ホテル所在地

ibis Wakefield East-Castleford

Pioneer Way, Castleford
WF105TG WAKEFIELD
United Kingdom

GPS:53.712381, -1.387118

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT

Start your morning off right with our hearty full English or continental breakfast. Also enjoy our amazing selection of burgers, steaks, salads and delicious desserts.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  103 件のレビュー

トリップアドバイザーの評価  4.0/5  542 件のレビュー

Horrible place to work so avoid

トリップアドバイザーの評価 1.0/5

Chloe C トリップアドバイザー認証口コミ

Horrible place to work. Nasty staff. And employers who will do everything they can to remove any support you have. Some staff WOULD go above and beyond for you, but I doubt they’ll still be there by time it reopens by the way that the employer treats its employees. Shame really because the few people who would help you are the ones being taken advantage of.

Great place and amazing staff

トリップアドバイザーの評価 5.0/5

JulieBastick1956 Friends getaway - トリップアドバイザー認証口コミ

Amazing hotel, friendly staff and have no time for idiots from YouTube. Definitely will be staying here again when possible. Keep up the amazing work to all staff. The breakfasts were delicious and Definitely worth coming just for that....

An apology would be nice...

トリップアドバイザーの評価 2.0/5

TripEnthusiast99 Couples - トリップアドバイザー認証口コミ

I would never stay here again. I am writing this review more than a month after my stay. I wasn't originally going to write a review but I'm still disappointed over this experience. We arrived to check in and were told that there was a technological fault meaning that nobody could be checked into their room. This wasn't the staff's fault of course I understood that. We had a party to go to and called hours later only to find out the check in system hadn't started working again until after 8pm! Again, not the hotel staff's fault. The issue was we were not once offered an apology. I requested a late check out (when we finally checked in at 1am), which we were given thankfully, but given with hesitation. Nobody was even at the reception desk for hours in the morning! A simple sorry would have been the bare minimum for this situation. It caused us a lot of hassle, including not being able to shower before the party in a room we had paid for and ending up bothering our friends as we had to show up to their house early. It's a shame as the hotel and rooms are nice, but the service is lacking.

AVOID AT ALL COSTS

トリップアドバイザーの評価 1.0/5

GingerLad11 トリップアドバイザー認証口コミ

Absolutely ridiculous!!! Booked in the hotel has closed down drive all the way there for the hotel to be closed. No information given to us no real contact number to get through to someone as they palm you off with a mobile number that doesn’t go through to. What a rip off! Give us our money back now! We wasn’t informed at all over the hotel shutting down. I’d also rate lower than a 1 star if it was possible. We were told a manager should of let us know but going by other reviews the manager can’t even be arsed to don his job

Good Evening GingerLad11, While I appreciate your fustrations, this closure was totally unexpected, and for a point of clarity, the hotel has not closed down. We have uncovered some emergency structural works that need to be resolved before we can re-open to the public. As your booking was not direct with the hotel and through a 3rd party, we informed your travel agent, whos responsibility it is to contact yourself. When booking through a 3rd party, we do not get your contact details, they remain with the booking site used when making a reservation, hence why we have to contact them first. As you can imagine, outbooking and dealing with changes to reservations for the rest of the calender year is a massive operation, and staff are on site dealing with reservations and ensuring the site is manned for security purposes. While staff are working their hardest, they also expect respect, and from what I understand, this was not shown by yourself. We are not sure what 'other reviews' you are mentioning, as the our current general manager, responds to all guest issues, and those that are esculated are dealt with quickly.

Shocking

トリップアドバイザーの評価 1.0/5

davidrH7181QO Solo travel - トリップアドバイザー認証口コミ

Booked, confirmed with reservation number, money taken out of my account, accor member.... after 4 hour drive from London arrive at hotel to find it is closed for refurbishment... now had to book premier in at extra cost for accommodation and travel. ... give me my money back you messed up. Star rating -10 . Loyalty member its a joke

Good evening davidrH7181QO, I am very sorry that Accor didnt contact you regarding your reservation. We informed them on the 13th of November that we would be closing due to unexpected work found during the current renovations. If you can send me a screenshot of your bank statement with the money leaving your account, and your reservation details, I will raise the refund request with our finance team. Please send your email to reception@hotelcastleford.com FAO Chris. Once again please accept my apologies.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 42 件のレビュー 9.4/10 ロケーション
  • 157 件のレビュー 7.7/10 客室
  • 138 件のレビュー 8.8/10 サービス
  • 86 件のレビュー 8.6/10 快適さ
  • 86 件のレビュー 6/10 清潔さ
  • 54 件のレビュー 5.8/10 朝食
  • 37 件のレビュー 8.9/10 雰囲気
  • 37 件のレビュー 5.3/10 料理

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周辺の他の施設

Wakefieldのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。