ibis York Centre 2 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 713 件のレビュー

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77 The Mount, YO24 1BN YORK, United Kingdom

説明

ホテルのその他の情報

  • Very close to York Racecourse. We are now a cashless hotel.

  • 15 Minutes walk to historic York Centre.

  • An ALLSAFE Clifton Environmental certified hotel.

  • Bag yourself a bargain at York Designer Outlet- just 15 minutes away by bus.

  • Close to all of York`s Historic and amazing attractions our team will be happy to direct you!

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ホテル所在地

ibis York Centre

77 The Mount
YO24 1BN YORK
United Kingdom

GPS:53.953453, -1.094191

電話番号
ファックス +44 1904 621224

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敷地内
  • 駐車場
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 全館禁煙

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.2/5  713 件のレビュー

トリップアドバイザーの評価  3.5/5  2,683 件のレビュー

Clean & comfortable hotel with great staff

トリップアドバイザーの評価 5.0/5

Daz W トリップアドバイザー認証口コミ

We have stayed here several times over the last 18 months and enjoyed every time. The bedrooms & communal areas are always cleaned to a high standard & comfortable. All the staff have been very helpful & friendly. We have recommended the hotel to many people. The location & breakfast are hard to beat too

Dear Guest Thank You very much for your kind review of ibis York Centre, We are all really happy that you enjoy coming to the hotel and the service and cleanliness. We do hope to see you again in future for an equally good experience. Kind Regards John Holroyd General Manager

Great stay & close to the attractions

トリップアドバイザーの評価 5.0/5

chrisief2022 トリップアドバイザー認証口コミ

Stayed here many times & always first class. The staff couldn't be more helpful and nothing is too much trouble. The rooms are spotless and comfortable. Breakfast is fabulous and varied and the location is perfect - just a very short walk into the centre. Would highly recommend

Dear Guest Thank You very much for your kind review of ibis York Centre, We are all really pleased you had a good experience with us and we look forward to welcoming you back in future. Kind Regards John Holroyd General Manager

If you want a quiet night - look elsewhere

トリップアドバイザーの評価 2.0/5

TouristBoy ファミリー - トリップアドバイザー認証口コミ

I have always expected that an Ibis budget hotel would be basic but clean and decent. This hotel does not really meet this standard. The staff were all very pleasant and welcoming, and it was obvious that real efforts were being made to keep the rather bleak rooms clean. Yet our one night stay was quite unpleasant. The hotel amenity is obviously tired and worn, but the sound insulation seemed minimal. We arrived at the hotel in the early evening and there were already groups of people partying loudly in the corridor. My wife became unwell and had to return to the room around 7pm. She then had to endure a person loudly and persistently banging on the door and demanding to be let in - quite frightening for a woman by herself. The rest of our family group arrived back about 11pm and there was a person sitting in the lobby who I think was a security officer, but his role was unclear. Repeatedly during the night, I was woken by loud drunken shouting in the corridor - I would guess different groups as some raised voices in groups appeared male, others mainly female. My daughter had the misfortune to be in a room near the lift where some guest triggered an alarm in the early hours. There is, of course, no way to seek assistance with the rowdiness as there are no room phones. The breakfast was acceptable for a budget experience, but we were relieved to leave and stay somewhere better the next night. The location of the hotel, just a short walk from the city walls, is excellent but this does not compensate for the other drawbacks. This hotel is clearly a place where loud and disruptive behaviour is tolerated.

Dear Guest Thank You for your review, We are very sorry you were disturbed by other guests during your stay. York is a very lively City and we recognize this so we employ a security company at weekends to help with this. We are having a major refurbishment very soon so hopefully you will return in future for a much improved experience. Kind Regards John Holroyd General Manager

Very poor condition

トリップアドバイザーの評価 1.0/5

Waynegushi トリップアドバイザー認証口コミ

Reviews All parking75 walk65 walls55 train station52 tired15 curtains15 comfy14 paint13 plug sockets9 pool table9 Sort by Most relevant Newest Highest Lowest Wayne 24 reviews·4 photos Vacation | Friends Please don't let the interior room photos on their website fool you. After my recent 3 day 2 nights visit unfortunately I cannot recommend this hotel. On booking in the receptionist was very polite and pleasant 10/10 for customer service. …More Photo 1 in review by Wayne Photo 2 in review by Wayne Photo 3 in review by Wayne Photo 4 in review by Wayne +8 1 Tom Morris 3 reviews 4 months ago Vacation | Couple Went to our allocated room, to find it was far too small for 2 people, and was not made up. To the credit of the staff, we went to the reception, and were swiftly sorted …More ibis York Centre (owner) 4 months ago Dear Guest Thank You for your review, I am sorry on this occasion things were not up to standard and I have shared this with the relevant people to immediately improve. We look forward to seeing you again for a much improved experience. Kind Regards John Holroyd General Manager. Craig Gundry Local Guide·72 reviews·159 photos a month ago Vacation | Friends Your money doesn't go far anymore. For £120 a night I felt the rooms were run down and extremely basic . I actually felt as though I was sleeping in an old hospital room, tired and in need of more than a lick of paint. Plastic curtains that …More Photo 1 in review by Craig Gundry Photo 2 in review by Craig Gundry Photo 3 in review by Craig Gundry Photo 4 in review by Craig Gundry +2 ibis York Centre (owner) a month ago Dear Guest Thank You for your review, I am sorry on this occasion things were not up to standard and I have shared this with the relevant people to immediately improve. We look forward to seeing you again for a much improved experience. Kind Regards John Holroyd General Manager. David Needham Local Guide·58 reviews·56 photos 6 months ago Business Stayed here for a business trip. Left after one night. Tired room, shabby. Breakfast was awful. I had one bite of a sausage, had to leave it. The scrambled eggs were quite possibly the worst ones I've ever tasted...no idea if powdered …More Photo 1 in review by David Needham Photo 2 in review by David Needham Photo 3 in review by David Needham Photo 4 in review by David Needham ibis York Centre (owner) 6 months ago Dear Guest Thank You for your review, I am sorry on this occasion things were not up to standard and I have shared this with the relevant people to immediately improve. We look forward to seeing you again for a much improved experience. Kind Regards John Holroyd General Manager. Gimares P 13 reviews·4 photos a month ago i didn't sleep the whole stay , bed bugs all over i have bites all over my body ! god ... staff is nice and breakfast thats all is 5star there , the pillows are horrible got stiff neck at middle of the night, literally sleepless hotel you …More ibis York Centre (owner) a month ago Dear Guest Thank You for your review, I am sorry on this occasion things were not up to standard and I have shared this with the relevant people to immediately improve. We do have an annual preventative treatment for bed bugs as a precaution and we have never had any outbreaks in 8 years since we have done this. We look forward to seeing you again for a much improved experience. Kind Regards John Holroyd General Manager. Angie Crosby 5 reviews·3 photos 6 months ago Vacation | Couple My first experience in York was ruined because of the Absolutely awful night stay, the electronic card to open the door didn't work , so we couldn't leave together without asking reception to let us back into the room. …More Photo 1 in review by Angie Crosby Photo 2 in review by Angie Crosby Photo 3 in review by Angie Crosby ibis York Centre (owner) 6 months ago Dear Guest Thank You for your review, I am sorry on this occasion things were not up to standard and I have shared this with the relevant people to immediately improve. We look forward to seeing you again for a much improved experience. Kind Regards John Holroyd General Manager. José Miguel Lanna 1 review 3 months ago Vacation | Family the worst hotel I have ever stayed in in my life. all the doors are stuck, the room is full of dust, the mattresses are thin, the lights in the bathroom are flickering, the walls of the room are cracked, and everything is old …More ibis York Centre (owner) 3 months ago Dear Guest Thank You for your review, I am sorry on this occasion things were not up to standard and I have shared this with the relevant people to immediately improve. We look forward to seeing you again for a much improved experience. Kind Regards John Holroyd General Manager. Chloe Hargreaves 6 reviews 3 months ago Vacation | Friends Evie was absolutely the best ! Fab customer service. The single bed’s were tiny though. …More G Unit Local Guide·23 reviews·3 photos 8 months ago Business | Solo Stayed here 1 night on business. As many reviews have stated the whole place is dated, worn and essentially a shadow of what I imagine it’s former self. It’s not frills accommodation very close to York city centre and, given its reasonable …More ibis York Centre (owner) 8 months ago Dear Guest, I am sorry on this occasion things were not to your satisfaction, I have shared with the relevant team members to check and rectify the problems encountered. We do hope to welcome you back in future for a much improved experience. Kind Regards John Holroyd General Manager. Bradley Jefthas 4 reviews·1 photo 7 months ago Friends As a Accor Loyalty member I must admit I was appalled at the overall services of this property... the location is on a main road so the traffic noise is unbearable....my room's carpet was broken and my shower curtain stained brown ...not …More ibis York Centre (owner) 7 months ago Dear Guest Thank You for your review, I am sorry on this occasion things were not up to standard and I have shared this with the relevant people to immediately improve. We look forward to seeing you again for a much improved experience. Kind Regards John Holroyd General Manager. Leilani Yates 6 reviews a year ago Vacation | Couple Place dated could do with an update, shower was either scolding hot or absolutely freezing no inbetween and even when you set it to a certain temp it would just change by itself anyway - couldn’t enjoy a shower. Sink smells of blocked …More ibis York Centre (owner) a year ago Dear Guest, I am sorry on this occasion things were not to your satisfaction, I have shared with the relevant team members to check and rectify the problems encountered. We do hope to welcome you back in future for a much improved experience. Kind Regards John Holroyd General Manager. Tony Briggs 3 reviews a year ago Vacation | Friends Arrived around 13.00 dropped luggage in room; On returning at night I realised that the carpet was very wet and there was a terrible odour from the damp. Made a complaint to reception when I realised there was a problem. No other rooms, …More ibis York Centre (owner) a year ago Dear Guest, I am sorry on this occasion things were not to your satisfaction, I have shared with the relevant team members to check and rectify the problems encountered. We do hope to welcome you back in future for a much improved experience. Kind Regards John Holroyd General Manager. Jacob Stone 1 review·8 photos a year ago Vacation When we first entered, we were greeted by two very friendly receptionists, but unfortunately that was the only good thing the hotel had to offer. When we excited the lift to go to our room, we were greeted with half eaten bowls of cereal …More ibis York Centre (owner) a year ago Dear Guest Thank You for your review, I am sorry on this occasion things were not up to standard and I have shared this with the relevant people to immediately improve. We look forward to seeing you again for a much improved experience. Kind Regards Leanne Deighton Guest services Supervisor. Susan Green 43 reviews·1 photo 2 years ago Couple We stayed in a double room it was big enough for us however it could have done with being decorated due to the walls had dirt on them. The door into the shower room was damaged on the inside at the bottom it was …More ibis York Centre (owner) 2 years ago Dear Guest Thank you very much for your kind review, I am sorry on this occasion things were not as expected. We are refurbishing all areas where we can and hopefully this will improve all areas. We look forward to welcoming you back very soon. Kind Regards John Holroyd General Manager Beverley Garlick 31 reviews·13 photos a year ago Vacation | Friends Parked with a blue badge waiting for 3 guests for 20mins max. Moved house and just got a £170 debt collectors bill. Absolutely disgusting. People have blue badges for a reason. Don't park its not worth the hassle. I can't pay my fine as no one can find my information. A big thank you Ibis management ibis York Centre (owner) a year ago Dear Beverley I am very sorry that you got a parking ticket and the inconvenience this may cause. Unfortunately our parking is private and payable as advertised throughout. The ANPR cameras capture all vehicles entering and exiting and the company will charge all vehicles. Kind Regards John Holroyd General Manager Rachael Harris 74 reviews·137 photos a year ago Vacation | Family Couldn't access the building due to locked disabled access. It isn't well sign posted and not easy to spot from a distance. Manoeuvreing around the building with a wheelchair isn't great as the lift is tiny. Rooms were clean and tidy. Breakfast was decent. …More Photo 1 in review by Rachael Harris Photo 2 in review by Rachael Harris ibis York Centre (owner) a year ago Dear Guest I am sorry you had issues accessing the hotel, We have fitted a lift to the front entrance that we have to keep locked as it needs to be manned when operating. I do understand that this can cause delays and I apologise for this. We do hope to welcome you back in future for a much improved experience. Kind Regards John Holroyd General Manager Louise Wise 13 reviews 2 years ago Friends Hotel grimy. Small room, basic facilities that were old and hardly worked. Bathroom door wouldn’t stay closed so had to jam it with a towel. There is no parking, the ‘limited parking’ is five cars only so no spaces. I don’t know how people …More ibis York Centre (owner) 2 years ago Dear Guest Thank you very much for your review, I have shared with the team to action all of the points you raised. We look forward to welcoming you back very soon. Kind Regards John Holroyd General Manager Eric Clem 1 review 2 years ago Vacation I staying here on a Thursday night (now early Friday) as I type this. The vibe on my floor (3rd) is like a college frat house. …More ibis York Centre (owner) 2 years ago Dear Guest Thank you very much for your kind review, I am sorry on this occasion things were not as expected. We are refurbishing all areas where we can and hopefully this will improve all areas. We look forward to welcoming you back very soon. Kind Regards John Holroyd General Manager R A 9 reviews 3 months ago Just were run down and had to get my keys maybe two three times over 3 days replaced bathroom smelled awful condition of the room was dated and run down …More 1 ibis York Centre (owner) 2 months ago Dear Guest Thank You for your review, I am sorry on this occasion things were not up to standard and I have shared this with the relevant people to immediately improve. We look forward to seeing you again for a much improved experience. Kind Regards John Holroyd General Manager. Charlotte Allen 1 review 2 years ago Vacation I did not have a good experience when staying at this hotel a few days ago. When we arrived for check in at 4 (having been advised check in was from 3) we were told the rooms were not ready and would be about half an hour. We waited half an …More ibis York Centre (owner) 2 years ago Dear Guest Thank you very much for your kind review, We look forward to welcoming you back very soon. Kind Regards John Holroyd General Manager Esther Tomlinson 2 reviews 3 years ago Couple My boyfriend and I were looking forward to a lovely little break close to York City centre and found this hotel for a reasonable price. Upon arrival, our room that we checked into had a smashed window. The receptionist was absolutely lovely …More ibis York Centre (owner) 3 years ago Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, John Holroyd, General Manager. Wayne 24 reviews·4 photos Vacation | Friends Please don't let the interior room photos on their website fool you. After my recent 3 day 2 nights visit unfortunately I cannot recommend this hotel. On booking in the receptionist was very polite and pleasant 10/10 for customer service. But on entering my room we was left was very deflated. The room sizes are at least half the size in length than a Travel lodge. The room I stayed in 218 was seriously run down [see photos attached] the king-size bed is shown in all photos between a wall and the window but what it doesn't show is you only have a foot in length between the walls to maneuver around the bed. This room had sash windows which had a pain of glass cracked in two places with a 5pence size hole in it. Also top left the window had fallen and there was a 2 inch gap which allowed cold air to blow in. This was a very old unrepaired window. There was another interior window. Walls are plaster boarded with wooden joists between each room so you can hear noises from the corridors and other guest rooms. This room was extremely dated and needs a serious upgrade [see photos]. The worst part was the seriously poor quality old mattress which had a 2 inch mattress topper on it which was so flat that it felt as if you was sleeping on a stone slab. Both our backs where seriously hurting in the morning and we had very poor sleep. You stay in a hotel to enjoy your stay and have a good night's sleep but unfortunately neither of us did. The noise on the second night was horrendous due to a large bunch of students staying in the hotel ,as they where making lots of noise from 10pm until about 2am. Banging doors and people shouting was a common theme for both nights. The carpark has very limited parking and most roads close by require resident parking permits. Make up your own minds before booking here but I seriously cannot recommend staying here again.

Dear Guest Thank You for your review, I am sorry on this occasion things were not up to standard and I have shared this with the relevant people to immediately improve. We look forward to seeing you again for a much improved experience. Kind Regards John Holroyd General Manager.

Good location

トリップアドバイザーの評価 3.0/5

kjled6 トリップアドバイザー認証口コミ

Good location only 10 minutes walk to the centre of York. Staff very nice room had tv with Netflix and Prime on. Beds on the small side but room was fine. The car park was full when we arrived so had to find alternative parking. We waited a couple of hours then got a space in the hotel one.

Dear Guest Thank You for your kind review of ibis York Centre, We are please you had a good stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager

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